Cubitt & West Crowborough reviews

★★★★★ 5/5

Trustpilot

My journey with Cubitt & West…

My journey with Cubitt & West throughout my sale was positive. The team through, what can be a very stressful process and also one of someone's biggest purchases were professional, responsive and supportive from start to finish. Shout out to Dayne, Dave, Louis and Nigel for keeping me updated, helping me through any difficulties, keeping me updated, always being available when needed or had a question and more so when something needed moving. Having Cubitt & West really made a difference. Highly recommended!

Melania · 24 August 2026

★★★★★ 5/5

Trustpilot

Lost engagement ring !

Big shout out to Thomas Goodchild (of lettings and customer care) who is always there when I need him. Last time it was my shower and this time (through no fault of my own) it was my engagement ring that fell down the drain. I was absolutely devastated and so I got through to Thomas who called me to arrange the plumber to come as quickly as he can. Within a day the swift arrangements were made and then Thomas also phoned me after to check that everything had been sorted out for me. I'm so grateful for him always being on hand to sort out all my maintenance issues whenever I have any. He's awesome. Thank you so much for all the excellent service you have provided!

PEDRINA · 21 August 2026

★★★★★ 5/5

Trustpilot

Cubitt were great from start to finish

Cubitt were great from the start of the process to the end. Zoe sold the company well, explained the process and organised some fantastic photographs. The sales team were efficient and communicated well during viewings. After a quick sale Julie oversaw the progress of the chain and kept us regularly informed. Moving is a difficult experience and Cubitt made it as stress free as possible, would recommend to anyone selling their home.

Colin · 25 August 2026

★★★★★ 5/5

Trustpilot

Viewings with Lucia

Lucia was very helpful and answered all my questions on the 2 viewings that I had on the 29 of August at 58 Constable and 2 Aldingbourne Close. She was very accommodating, with a smile on a her face and polite. She did her best and I want to acknowledge her being open to share her knowledge. I hope we can build an amazing working relationship.

Andreea · 29 August 2026

★★★★★ 5/5

Trustpilot

We had a great experience with Julie…

We had a great experience with Julie the sales progressor at the waterloovile branch throughout our house purchase. She was friendly, professional and always kept us updated on how things were progressing. Julie was quick to respond to any questions we had and helped keep everything moving along, particularly during the more stressful parts of the process.

Brooke · 25 August 2026

★★★★★ 5/5

Trustpilot

Thanks Cubitt & West

Cubitt & West quickly found a buyer for our flat in a difficult market. At every stage of the transaction when we were having trouble with our buyer or solicitors, Katie was available to listen to our concerns and intervened personally to get things back on track. A big thankyou to Katie and her team!

Owen · 4 September 2026

★★★★★ 5/5

Trustpilot

From start to finish Cubitt and West…

From start to finish Cubitt and West have been fantastic. Always available to deal with any queries. Our house sold even before it reached the market due to their potential buyers list. Hannah Margetts has been brilliant keeping us updated with our sale. The staff and service have been brilliant and we would recommend them .

Beverley · 20 August 2026

★★★★★ 5/5

Google

Only positive things to say about this agency, the agent was lovely, the branch manager was lovely. And best of all, the progressor Garry was fantastic. Our house purchase was delayed a fair bit due to various circumstances through no fault of the agency, however, Garry was on the ball almost daily for 4 and a half months continually updating us and continually chasing relevant parties. If it wasn't for Garry, we'd probably still be waiting. Thank you so much Garry, you're a star! We've dealt with other agencies in the past, and we'd often find ourselves waiting for responses, but this progressor service is unmatched.

Adrian · 17 October 2025

★★★★★ 5/5

Trustpilot

Fantastic level of customer service

My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they are more than happy to speak on the phone with you. A special mention for Julie who has been fantastic throughout my whole sale of my property. We had a few things go wrong in the chain and she has been fantastic guiding me through it!

Kirbie · 24 August 2026

★★★★★ 4/5

Trustpilot

Branch good, staff great!

The Cubitt & West branch we used were absolutely fantastic. Always there when we needed them and always the most helpful, especially when we had any questions or issues. My only personal issue with the company would be their use of a certain solicitors. I was deeply unhappy with their recommendation of solicitors who they recommended. You may say that I could have got my own but at that moment, being a first time buyer, I felt very much pushed into that choice. Things were great with the company themselves though. We were assigned Julie to help us and she's been absolutely spectacular. The amount of calls I've made to her to moan is frankly ridiculous but shes always been there to help, to explain what's going on and why, and to be that voice of reason when we needed it most. Very happy to have worked with her and if the review was just for her, it would have been an easy 5*!

B · 28 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service!

We recently purchased our new home and had the pleasure of dealing with Esme and her team throughout the process. From start to finish, Esme was absolutely fantastic.

Natalie · 9 September 2026

★★★★★ 5/5

Trustpilot

Abbey Kitchener made every process easy…

Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant

Adebayo · 7 September 2026

★★★★★ 5/5

Google

After a year of nothing, we swapped agents (to Cubitt and West, Crowborough). Market conditions made getting people through the door difficult. The decision was made to auction the property. This came with it's own legal team. Once sold the people started the legal-stuff. The initial 3 months deadline soon became six; without our sales progressor (Garry Wheeler) I think we'd still be going through the paperwork now. Did the legal team of three chase? Yes, but after Garry did. Did the legal team know what was going on day to day? No they never seemed to be upto date, but Garry was. Did the legal team write every week and after any movement, no. But Garry did. Garry always returned our calls same day and made it feel like you were the only property he was dealing with. Professional, personal and all in all, a nice bloke. Thanks Garry!!

Graham · 23 April 2025

★★★★★ 5/5

Google

We have just purchased a house that was sold through Cubitt & West Crowborough and have been extremely happy with the experience. We especially want to thank Garry Wheeler, the sales progressor. We had a fairly long chain with multiple hold-ups and issues and Garry was always on the case chasing the various parties involved and keeping us up to date on issues and progress. One party in the chain came close to pulling out, but we managed to exchange on time and Garry played a big part in making that happen. We also want to mention Marie and John, who were great from the moment we called them to view the property until we had our offer accepted.

R · 10 March 2025

★★★★★ 5/5

Google

Garry Wheeler was our sales progressor at Cubitt and West for the sale of our property. Garry was brilliant, keeping us up to date every week (often more than once a week) on the progress of our chain - both sale and purchase - contacting solicitors and estate agents along the chain. Garry was always easy to get hold of by phone or email and always replied/called back promptly. It was great knowing that there was someone supporting us in the buying and selling process and 'in our corner' fighting the inevitable battle with solicitors to get the paperwork complete for exchange and completion. Moving house is always stressful and completion always takes longer than expected, but having Garry to support us in the process significantly reduced the stress and frustration. Marie, Sophie and John in the Crowborough Branch were great too; honest, trustworthy, approachable, efficient and always willing to help. They were easy to contact and returned calls and replied to emails promptly. During the viewing process they got lots of viewings booked in and always found out the buyers situation (on/not on the market/under offer/cash buyer etc.) This information was very important to us. The online platform was easy to access and use to, view all viewings booked and the feedback from the applicants. We used Cubitt & West for our last sale and purchase and had no complaints then (12 years ago) which is why we used them again this time. They did not disappoint and we would not hesitate to recommend them. Thank you to Team Crowborough & Garry! Thanks to you we will be in our lovely new home next week :-)

Wendy · 8 March 2025

★★★★★ 5/5

Trustpilot

Valuation

hada valuation today although we are not on the market. The team Chris and Claire were very helpful.

Sue · 19 August 2026

★★★★★ 5/5

Google

Cubitt and West provided a really excellent service for the sale of my mother's house. I would like to express my personal thanks to Marie who really went the extra mile in helping and guiding my mother through the whole process. Also thanks to sales progressor Garry for his hard work.

Neil · 19 November 2025

★★★★★ 5/5

Trustpilot

Just want to give credit where credit…

Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.

Kim · 16 March 2026

★★★★★ 5/5

Google

I can't recommend John and his team highly enough. After a terrible experience with another local agent with my house sale John restored my faith in Estate agents. John is honest , diligent customer focused, reliable and efficient. Marie and Charlotte did most of the viewings, they were polite friendly and professional and always gave feedback in a timely manner. As John has got me to my forever home I won't need his services again but he is the only agent I would recommend to friends and family.

Heather · 23 September 2024

★★★★★ 5/5

Trustpilot

Thank you Julie!

During a very long process due to chain, the sale progressor Julie has been a huge help, keeping me in the loop about what was happening on top of the chain and very supportive with me when I felt like loosing my patience. I would like to thank Julie for her amazing work and also Tracey (sale advisor) when I was searching for houses!

Emine · 6 February 2026

★★★★★ 5/5

Google

I would definitely use John and his team again - we changed to Cubitt and West from another agent as they were not finding any potential buyers for us - once we changed, we got quite a few suitable viewings and we accepted an offer and are now looking forward to moving to our new house. Cubitt and West are very passionate about what they do and are on the ball so to speak which is definitely not always the case with other agents! We will be using them again next time.

Nicholas · 25 June 2024

★★★★★ 5/5

Trustpilot

Cubitt & West - They sell houses.

Having placed our property with another agent and having wasted close to 6 months, we moved to C&W and quite quickly they had found us a very suitable buyer and the sale progressed well through to completion. Thanks to Scott Buchanan, Brian Sparrow and the rest of the team, what is usually a complex process progressed well and everything was done and dusted in about 4 months.

Derek · 16 December 2025

★★★★★ 5/5

Google

I spoke recently with Charlotte and John at the crowborough branch. I cannot recommend Charlotte and her team enough, Charlotte was the first person I spoke to an explained my situation too, she was incredibly lovely and understanding answered all of my questions and was so thorough. I felt really at ease after. John was also just as wonderful and friendly when I spoke with him. The team honestly couldn't do more for you and seem to really care about your move!

Poppy · 26 April 2024

★★★★★ 5/5

Trustpilot

Thank you!

I can’t recommend Marc Steels highly enough. From our first interaction, he was incredibly professional and went out of his way to be helpful. He kept me informed at every stage and handled all the details with impressive efficiency. If you’re looking for a letting agent who actually delivers on their promises, Marc is your person.

Nadine · 26 February 2026