Every review we hold for the Waverley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID at all cost!!!
AVOID at all cost!!!I have not only suffered from financial loss but depression due to their intimidating behaviour in dealing with customers.Keep yourself away from them.
Wenying · 5 June 2020
Agent replied · 22 October 2024
Thank you for leaving us a review. We are disappointed to receive your feedback and especially that the service has impacted you emotionally. We would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
★★★★★ 5/5
TrustpilotGreat service
Been using Hamptons for a while now and we've recieved nothing less than great service. Our property manager is April Keane and is extremely helpful, patient, professional, knowledgeable and always happy to help. Would highly recommend Hamptons and April Keane as a property manager.
Natarin · 3 November 2022
★★★★★ 5/5
TrustpilotFriendly & Informative!!
I have been dealing with Hamptons for just under 2 years now renting a property. They have been very informative and friendly to deal with and when issues did a rise they always communicated with me to keep me up to date to sort them out.
Snake · 4 August 2022
★★★★★ 5/5
TrustpilotThe services provided by my property…
The services provided by my property manager Patryk Lehmann and Hamptons is very good. Prompt and helpfully when dealing with any issues raised.
Ciara · 1 May 2024
★★★★★ 4/5
TrustpilotLandlord experience with Hamptons
I essentially work with Gemma Ward, my Property Manager. I find her pro-active, receptive and client focused. Any information or queries I may have, she turns around swiftly which definitely makes my experience with working with Hamptons a good one so far.
Alexander · 3 January 2023
★★★★★ 5/5
TrustpilotMy property manager was very responsive…
My property manager was very responsive when I contacted her for any issue.
Aslan · 10 October 2024
★★★★★ 5/5
Trustpilot5* response
April at Hamptons really is the best property manager I've had in seven years in a Hamptons-managed property. Really responsive and professional. Thank you!
Simon · 22 March 2024
★★★★★ 4/5
TrustpilotProfessionalism in challenging times
Hamptons are the property managers for the flat I've been renting for some years and I'm pleased to say my enquiries and requests have been always dealt with professionalism. And this is more important than ever, in the world of restrictions and new ways of working we're living in. I recommend it.
Marco · 9 July 2021
★★★★★ 1/5
TrustpilotWorst letting agents on the planet
Worst letting agents on the planetTreat renters like 3rd class citizensRubbish companyHorrible customer service
Martin · 9 June 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleCan't thank the Godalming team enough for their exceptional efforts and professionalism. We managed to complete the day before the shut down which was mainly down to Jason Harvey's tireless efforts to keep things moving along the chain. I can't recommend them highly enough and they were worth every penny of the fee. John Sims
Charlie · 24 October 2020
★★★★★ 5/5
TrustpilotRevamping heating system
Lately we had some heating problems in the flat and it was necessary to change the whole system. As the flat is rented, the works have to be done with the tenant inside. Thanks to the Mrs. Lucy Desborough Senior Property Manager's efficient handling of the issue, we successfully finished the works.
Carlos · 23 June 2021
★★★★★ 5/5
TrustpilotThe helpful and professional way in…
The helpful and professional way in which Sandra McCrae dealt with our queries concerning our property was indeed a good experience and we would be more than happy if sandra acted for us next time.
Richard · 27 June 2023
★★★★★ 5/5
TrustpilotHamptons are Great!
Hamptons have been amazing property managers over the 15 years that we have been living in our property. They are always responsive, helpful and get things resolved in a timely fashion. We have been very happy with the service. I recommend them to any property owner!
Leila · 18 May 2022
★★★★★ 5/5
TrustpilotDavid Whiting a professional
David Whiting has always been efficient, respctful, and straightforward to deal with. Issues are dealt with in a professional manner.
Stephanie · 23 May 2024
★★★★★ 3/5
TrustpilotImproving
We use Hamptons as agent for a rental property we own and after initial problems - we have become happier with their service
James · 10 August 2020
Agent replied · 22 December 2024
Thank you for taking the time to leave us a review, customer service is very important to us and we are naturally disappointed to hear you have had a negative experience. We have passed your feedback onto the relevant member of staff who will look into your feedback. Should you be contacted for further details we would very much appreciate your feedback and assistance. Thank you again.
★★★★★ 4/5
TrustpilotI had Judy Palethorpe dealing both…
I had Judy Palethorpe dealing both sides of fence as tenant and landlord looking after me as property manager.I had a very good working relationship with her, she was helpful and always very pleasant. i am sad she has moved departments.
Anne · 24 November 2022
★★★★★ 5/5
TrustpilotBoth the sales team and the back office…
Both the sales team and the back office team (chasing completion) were absolutely excellent. I cannot find any fault and I’d definitely use them again. A totally professional team!
Philip · 10 November 2023
★★★★★ 5/5
TrustpilotExcellent
I have found the people working at Hamptons to be just lovely - always helpful, knowledgeable, efficient, friendly and reassuring. Melanie Hudson (Property Manager) has been exceptional throughout my tenancy, any issues have been dealt with promptly and with strictly Covid safe practices. I would highly recommend this agency, many thanks.
Kim · 2 July 2021
★★★★★ 5/5
TrustpilotGreat Lettings Support
Justyna has helped us through some tenancies and we cannot praise her enough for her continued support throughout the lettings.
C · 13 April 2021
Agent replied · 22 October 2024
Thank you for your feedback about Justyna, we look forward to making her aware of your review.
★★★★★ 5/5
TrustpilotImmediate response to a boiler error
Immediate response to a boiler error, the team had it resolved within hours on a particularly cold day with young children in the house. Daniel (Hamptons) was very quick to respond and also followed up to ensure everything was resolved.
Kate · 20 December 2022
★★★★★ 5/5
TrustpilotRobert Stubbs
Robert Stubbs - He was a great agent and had looked after me and my cousins to find a place to rent! Quick and responsive with emails/calls! Very happy with our experience with Rob and Hamptons :D
Trish · 21 March 2023
★★★★★ 5/5
TrustpilotThank you Newbury Hamptons
Newbury Hamptons were respectful and professional from first meeting through to completion of the sale of my house. Every person I spoke to in the office was courteous and helpful - if I should ever move again they will be my first choice. I highly recommend them.
Rbd · 4 February 2022
★★★★★ 5/5
TrustpilotI have recently moved to a new property…
I have recently moved to a new property with the help of Hamptons. Their service was good and they are always available whenever we have any queries.Gemma Ward, who is our property manager , actively clarifies all our queries and make our life easy here.Thanks
Monisha · 13 May 2022
★★★★★ 5/5
TrustpilotVery satisfied
I am very happy with the way Grace Campbell manages our two properties at Garricks House KT1 1HS.
Keith · 7 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
