5/5
A Professional Service
My rental move was made easy, I had someone always available for questions and I found the process simple, professional and approachable.
Trusted Agent profile
★★★★★
203 reviews across 2 platforms
85 High Street, Godalming, GU7 1AW, Waverley GU7 1AW
Gascoigne Pees's Waverley office at 85 High Street is rated 3.9 out of 5 across 203 reviews on two platforms, including 115 Google reviews rated 4.6. The 88 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Waverley office, from every platform, shown as written. First names only.
5/5
A Professional Service
My rental move was made easy, I had someone always available for questions and I found the process simple, professional and approachable.
5/5
Great experience with Jack and Ben of the Godalming branch, along with others there who chipped in as well. Helpful in getting me through the process to rent for the first time in a while and being very responsive and informative when I had questions about the process.PositiveResponsiveness, Quality
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
4/5
A really helpful company. Found a gorgeous flat and was able to put my interest down right away. Things were explained very clearly by Michael McGiff and his team and the whole process was nice and smooth! Thank you!
1/5
Communication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
5/5
Thanks, Simon for supporting us so quickly, we looking forward for moving in. Thanks for understanding.All best for your hard work.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
Untrustworthy, liars and horrible customer service
They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them
5/5
Kate and the staff at Gascoigne-Pees Godalming are a friendly helpful bunch, and always made me feel as though I was a treasured client. They were very much on the ball with my sale, which was and is much appreciated. Thank you , Linda M
Thank you for taking the time to leave us this excellent review, it's great to see that the Gascoigne-Pees team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
Ben was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
5/5
Friendly and efficient service from Ben Herzig and Daisy in property management. As a former landlord, and current tenant of GPs I would highly recommend.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
Nadine carried out a customer viewing for us. She phoned the following day and gave a comprehensive report including her view of the client's imtentions.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
My experience getting an apartment was…
My experience getting an apartment was completely stress-free.
5/5
Outstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
1/5
Worst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
1/5
Unable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
5/5
Smooth informative transaction. Ben was extremely helpful and courteous . Would recommend
1/5
Nothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
Rental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
Me and my partner have just rented a property through the Gascoigne pees. Ben and Jack have been most helpful throughout the whole process. Thank you for all your help.
Thanks Harry for taking the time to leave your kind review. Best wishes to you and your partner in your new home. Best wishes, Mark
5/5
A really great experience, flawless and easy, Mr Michael McGiff is an undoubted asset to Gascoigne-Pees, he arranged everything with the minimum of fuss and with great humour and care.
Thank you Fin for your wonderful 5* review, recognising the great experience and service you received from Michael and the team at Gascoigne Pees in Godalming. Kind regards, Scott.
5/5
Thank you soo much for Michael McGiff, He is very helpful and kind!!! We are grateful 😚 And also Ben, big big thank you to them !!! 💟 🥂 …
Thank you for taking the time to leave us this excellent review, it is great to see that the Gascoigne Pees Team were once again able to provide an amazing service. Many thanks again. Kind regards. Regan.
1/5
Unable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
5/5
Had the pleasure to deal with the Godalming Lettings Department. They were most helpful throughout the viewings and their knowledge of the process was most informative.
Thank you for your fantastic 5* review! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
5/5
Excellent service from a friendly, competent and knowledgeable team
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
Great customer service from Nadine really polite and helpful
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Waverley office has 203 reviews across two platforms: 115 on Google, 88 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Gascoigne Pees Godalming Sales is rated 3.9 out of 5 across all 203 reviews, and 4.6 out of 5 on Google from 115 reviews, checked 9 October 2026.
Gascoigne Pees Godalming Sales, 85 High Street, Godalming, GU7 1AW, Waverley GU7 1AW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.