Trusted Agent profile · Waverley
★★★★★
204 reviews across 2 platforms
85 High Street, Godalming, GU7 1AW, Waverley, GU7 1AW
Gascoigne Pees's office in Waverley, at 85 High Street, is rated 3.9 out of 5 across 204 reviews on two platforms, including 115 Google reviews rated 4.6.
Every review we hold for the Waverley office, from every platform, shown as written. First names only.
5/5
GoogleMichael was very friendly, helped us move into our new home with ease. Renting a property couldn't be more stress free. We love our new flat!
Hi Alexandra, thank you for your wonderful five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of Michael's brilliant service. Many Thanks.
5/5
GoogleReally happy with the service from GP and Amelia in particular. Really responsive, helpful, and helped me to find a perfect property that I'm really happy with!
Thank you for taking the time to leave us this amazing 5* review Dane. Kind regards Lucy, Customer Relations.
5/5
GoogleThe Agency staff was very helpful and enthusiastic to provide support with anything required. Special thanks to Michael McGiff for his help.
Thank you for your kind and wonderful 5* review of Michael and the team at Gascoigne Pees in Godalming. We will of course made sure your kind review and praise if forwarded to the whole team. Best wishes, Scott.
5/5
GoogleA special thank you to the lovely Michael McGiff for all of his help and support during our time renting with Gascoigne-Pees. Having been there right from the start and always going above and beyond to deliver exceptional customer service, Michael has always been professional, helpful, friendly and filled with humour while going out of his way to help us with everything we need in the best way. Thank you!!
Thank you Ellen for leaving these lovely comments about Micheal in our Goldaming branch. It is always great to see our amazing members of staff receive the recognition the deserve. Micheal will be thrilled with this. Kindest regards, Regan
5/5
TrustpilotExcellent Service
The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.
5/5
GoogleMichael McGiff was extremely helpful in viewing the property and handling all the documentation. He was always available for advice and contacted us regularly keeping us up to date of the process of taking a fabulous new flat overlooking the river Wey. Michael's service was exceptional and extremely friendly and we would always return to Gascoigne-Pees because of his involvement in the renting of the apartment. Patrick & Shirley Moore.
Thank you for your review! We really appreciate you using our business and we're very proud of the service we offer and we are so glad that you felt we achieved the 5* service we aim for. With kind regards, all at Gascoigne Pees
1/5
TrustpilotThis letting agent is shocking
This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.
5/5
GoogleThe team at Godalming, notably Nadine, whose approach to going the extra mile to oversee the viewings has been absolutely first rate. I am please to report that the Godalming office has shown great commitment toward selling my property, may they continue to show this level of professionalism, many thanks
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe purchased a property through Gascoigne-Pees' Godalming Branch very recently. Alfie Luxton did an outstanding job from start to finish. I have no hesitation to recommend him. He was personable, professional and reliable throughout the whole process and I look forward to hopefully working with him again in the future.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotExperience as a Landlord. AVOID!
Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.
1/5
TrustpilotTerrible experiance
Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella
5/5
GoogleGreat service from both Amelia and Harjit who moved quickly and professionally to get me into my new place within a week. Fabulous. Highly recommend.
Lesley Michael many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent and very fast customer service. I would give you six stars if possible. Many thanks Michael
Thank you Ivan for your wonderful 5* (6*) review of your experience with our Godalming branch of Gascoigne Pees. Brilliant to read that you found the service excellent and very fast, especially from Michael! Kind regards, Scott.
1/5
TrustpilotUnprofessional and dishonest.
We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.
5/5
GooglePersonal, friendly and dedicated. Really great people.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Rupert. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service from the whole team at GP. I had a week to move out of my place and was able to view and sort all the paperwork before the deadline. Ben Grogan and Michael Mcgiff were extremely helpful and willing to accommodate throughout. Henry Lake
1/5
TrustpilotDisgusting flat, substantial costs due to failings and misrepresentation
On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.
5/5
GoogleVery helpful and professional. My gratitude to Will Papworth in particular who helped chasing the solicitors from both sides consistently and timely, and eventually completed the very difficult case. Many thanks!
Thank you so much for your kind words! - Best Wishes, Scott @ Customer Relations
5/5
TrustpilotIncredibly happy with their work so far!
Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.
5/5
GoogleFriendly team and fast service. Helpful at every stage and responds in a timely manner. Harjit and Amelia thank you both. Looking forward to making my new flat a home.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
3/5
GoogleMy experience of renting a property through the Godalming branch of Gascoine-Pees has been unremarkable; Gascoine-Pees is no different from any other estate agent. A notable point of my experience was dealing with the team at Godalming, who were all very polite - Ben Herzig in particular seemed a particularly amenable and curtious member of the team.
Thank you Alistair for your lovely comments. I have passed your feedback to Ben and everyone else involved at the Gascoigne-Pees branch. Many thanks, Lucy.
1/5
Trustpilotpushy, bordering on harassment
They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!
5/5
TrustpilotVery helpful with advice
After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.
1/5
TrustpilotI found a house to rent through…
I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.
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