Trusted Agent profile

Longsons reviews

4.8

★★★★★ Excellent

115 reviews across 3 platforms

18 High Street, Watton IP25 6AE

Longsons's Watton office at 18 High Street is rated 4.8 out of 5 across 115 reviews on three platforms, including 56 Google reviews rated 5.0. Checked 9 October 2026.

Google logo

5.0 / 5

56

Reviews on Google

This office

Facebook logo

4.8 / 5

18

Reviews on Facebook

This office

Trustpilot logo

41

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Watton office, from every platform, shown as written. First names only.

5/5

Google

First class service from start to completion,have dealt with other agents in the past but they are nowhere near Longsons for professionalism. Have recommended them to others and they have said how pleased they are. Well done Andrew, Ryan ,Gary and Louise

Jackie · 10 June 2024

Agent replied · 17 June 2024

Hi Jackie, thank you so much for your kind words and wonderful review. We are delighted to hear that you received first-class service from start to completion. We'll be sure to pass on your kind comments to the team! It was our absolute pleasure to assist you throughout the home-buying and sales process, and we are grateful for the trust you placed in Longsons. Thank you once again for choosing Longsons. We hope you are very happy in your new home. Kindest Regards, The Longsons Team

5/5

Google

Brilliant service. Protracted sale (solicitors..) but kept us in the loop on everything without becoming a nuisance. Really friendly and helpful start to finish. Highly recommend. Thank you all at Longsons!

S · 4 November 2024

Agent replied · 10 November 2024

Hi Sotu, Thank you so much for taking the time to leave such a wonderful five-star review! We're thrilled to hear that you had a brilliant experience with our team at Longsons, despite the protracted sale process. Keeping our clients informed without being nuisance is a priority for us, so it's great to know that you felt well-supported throughout your journey. We'll be sure to pass on your kind comments to the team! Thank you once again for choosing Longsons, and for recommending us so highly. We wish you all the best! Kindest regards, The Longsons Team

5/5

Google

We bought our property through Longsons and they were excellent. Kevin seemed to be able to find out more about what was happening at the bottom of the chain than the agent we were selling through. He kept me informed of developments throughout and I would definitely sell through them if I was moving again.

Karen · 18 June 2023

Agent replied · 17 June 2024

Thank you Karen for taking the time to leave such a wonderful five star review! We are so pleased to hear that you had such a positive experience with us and that Kevin in particular provided an excellent service. We'll be sure to pass on your kind words to the team! We hope that you are very happy in your new home! Kindest regards, The Longsons Team

5/5

Google

Watton Longsons staff are wonderful. They are always extremely professional but very kind and understanding if the stress of moving house gets overwhelming. Having moved house many times before I can honestly say that Longsons is by FAR the best and most caring Estate Agent I have ever dealt with.

Joesephine · 21 October 2023

Agent replied · 17 June 2024

Thank you so much for your 5-star review, Joesephine! We are so pleased that you've had a positive experience working with Longsons and we appreciate your kind words about our staff. Moving house can be a stressful time, which is why we work hard to create a supportive and understanding environment for our customers. It was a pleasure having you as our customer and if there is anything else we can do to help, please don't hesitate to contact us. Thank you again for taking the time to write such a glowing review of us, it means the world!

5/5

Trustpilot

I was buying through Longsons so didn’t…

I was buying through Longsons so didn’t expect much contact but Imogen called me nearly every week. She had been in touch with my solicitor and provided reassuring updates. The team actually asked me if I would like to view the property again, I went 3 times in total which was very helpful. Thank you to the Longsons team.

Rose · 29 January 2023

Agent replied · 15 June 2024

Hi Rose, thank you for taking the time to leave such a wonderful five star review and for sharing your customer experience. We are so pleased to hear that you had such a positive experience with us and that Imogen provided an excellent service as always! We hope that you're very happy in your new home. Kind regards, The Longsons Team

5/5

Google

Amazing service from start to finish, perfect communication and quick responses. We had Louisa deal with our sale and we couldn’t fault her at all. Friendly and positive attitude throughout, she couldn’t do enough for us! Would highly recommend using Longsons and we definitely will in the future!

Rory · 20 November 2023

Agent replied · 17 June 2024

Thank you for your kind feedback, Rory! We are so pleased to hear you had a great experience with Longsons. It's wonderful to know that Luisa's communication and friendly service made all the difference. We strive to provide exceptional customer service and are so glad we achieved it with you. We hope that you're very happy in your new home! Kindest regards, The Longsons Team

5/5

Trustpilot

Looking for piece of mind Longsons are the ones!

I contacted Longsons when I was looking for a long time lease in Swaffham. I met Larry to view the first property he explained everything and backed that up with the required documentation. I made my offer and was lucky that it was accepted. The journey from offer to moving in was seamless. From then I had checks carried for the protection of the client and myself.

Peter · 2 February 2022

Agent replied · 15 June 2024

Hi Peter, thank you for taking the time to leave a wonderful 5* review and for sharing your customer experience. We are so pleased to hear that you had such a positive experience and that Larry provided an excellent service. Receiving feedback such as this absolutely makes our day! Kind regards, The Longsons Team

5/5

Facebook

Excellent help and support from the Longsons Team with selling and purchasing properties recently. I would like to especially Thank Imogen and Kyle .

Jane · 3 May 2024

5/5

Trustpilot

Our property was sold on the second day…

Our property sold on the second day of releasing the details. The team at Longsons were great. I was kept informed of all milestones and received updates regulary. A speacial thanks goes to Luke, Imogen, Nick, Kyle and Luisa. Without their hard work - our sale would not have happened as quickly and easily as it did. Thank you Longsons

Matdore · 25 October 2022

Agent replied · 15 June 2024

Thank you so much for taking the time to leave such a wonderful review and for sharing your customer experience. The Longsons team are dedicated to providing the highest level of customer service to our customers so it’s wonderful to read such a lovely review! We'll be sure to pass on your kind words to the team. Thank you for choosing Longsons and we wish you all the best! Kindest regards, The Longsons team

5/5

Google

I am very pleased what the staff have done,the photos are brilliant,you never believe it was raining

Lyn · 26 March 2025

Agent replied · 17 June 2024

Thank you so much for your kind words and for leaving us a five-star review! We're thrilled to hear that you're pleased with our team's efforts and the quality of the photos. It's fantastic to know that despite the rainy weather, we were able to capture images that exceeded your expectations.We'll be sure to pass on your kind words to the team! Kindest Regards, The Longsons Team

5/5

Trustpilot

Best agents I’ve ever gone through…

The best agents I’ve ever gone through when buying a property. Everyone was always keen to help and answer any questions I had regarding the purchase quickly and efficiently. would not hesitate in recommending to anyone whether buying or selling a property. Lovely team. Thank you very much!

Linda · 29 September 2023

Agent replied · 26 July 2025

Thank you Linda for your kind review! We are thrilled that you had such a positive experience with us here at Longsons when it came to purchasing your property. It's so wonderful to hear that our team was able to provide efficient and helpful assistance during this process. We hope that you're very happy in your new home and wish you all the best! Should you ever need our services again, we'd love to be of help once more. Thanks again for taking the time to share this review with us!

5/5

Google

A very good service throughout. Friendly and professional, a sensible initial valuation, guidance on adjustments, accompanied viewings at all times, and careful management of the eventual payment. Couldn't ask for more!

Peter · 28 July 2024

Agent replied · 27 August 2024

Hi Peter, Thank you so much for your wonderful review! We're thrilled to hear that you had a very good experience with our service. Your kind words about our team’s friendliness and professionalism, along with our sensible valuation and guidance, really has made our day. We aim to provide the best possible experience for all our clients, and it's fantastic to know we met your expectations from start to finish. Thank you for choosing Longsons and we wish you all the best! Kindest Regards, The Longsons Team

2/5

Trustpilot

I felt really disappointed with the…

I felt really disappointed with the communication I received throughout the sale of the house. The person I sold the house with seemed to be the first port of call in 90% of circumstances and seemed to be in regular contact with Kyle. I was hardly ever informed of any updates whatsoever but was expected to know what was going on.

Chloe · 15 February 2022

Agent replied · 15 June 2024

Hi Chloe Thank you for your honest feedback. We are sorry to hear that you feel unhappy with the service you received from Longsons. As you quite rightly mention, we did have regular contact with the person you were selling the property with and it was our understanding that they were keeping you updated along the way. We strive to deliver the best customer experience throughout all our transactions and do hope this would not put you off using ourselves again, I can assure you we would, as always, make every effort to provide you with the best service possible. Kind regards, The Longsons Team

4/5

Trustpilot

When purchasing a property it’s always…

When purchasing a property it’s always good to have an agent who does their home work, knows what’s needed to be done and has good customer service after all it’s an expensive business purchasing property …. So making sure you get exactly what you want with the right assistance and information is vital.

Camilla · 25 November 2022

Agent replied · 15 June 2024

Hi Camilla, thank you so much for your lovely review. We are so pleased to hear that you had a positive experience, and that Gary in particular provided an excellent service as always! We hope that you're very happy in your new home! Kindest regards, The Longsons Team

5/5

Google

I recently had an excellent experience with Longsons. Their professionalism and prompt communication made the entire process smooth. They were attentive to my needs, addressing any concerns promptly. Overall, a reliable and efficient service that I highly recommend.

SALMAN · 20 December 2023

Agent replied · 17 June 2024

Thank you for your kind words Salman! At Longsons, we strive to provide the best service possible and I'm so glad to hear that you had an excellent experience. Our team is dedicated to promptly addressing any concerns that may arise and ensuring a smooth process for all of our clients. We wish you all the best! Kind Regards, The Longsons Team

5/5

Trustpilot

I recently had an excellent experience…

I recently had an excellent experience with Longsons. Their professionalism and prompt communication made the entire process smooth. They were attentive to my needs, addressing any concerns promptly. Overall, a reliable and efficient service that I highly recommend.

Salman · 13 December 2023

Agent replied · 26 July 2025

Thank you for your kind review, Salman! We're so pleased to hear that you had a great experience with us, and we truly appreciate you taking the time to share it. At Longsons, we take great pride in delivering excellent customer service and strive to make every customer as satisfied with their experience as you were with yours. We are thrilled that you would recommend us to others and use us again yourself, it means a great deal to us.

5/5

Google

I recently sold my property through Longsons Watton Branch. What a fantastic team- Luke, Luisa, Nick and Imogen (who is now in the Swaffham office). Having asked in total three estate agents to value my property, I decided to go with a Longsons a small, local, estate agent which doesn't have the large, detached, corporate selling pressure I found the others did. During my initial meeting with Luke, he listened to everything I was looking for in an estate agency and he worked everything through with me courteously and sensitively. His knowledge and experience of the market was very helpful and it was clear from the start that he would be working for ME, the vendor. Communication with the team was excellent at every stage with at least one weekly phone from them to touch base, even if there was nothing to report during the sale at that time. It was great NOT to have to worry about feeling forgotten under a pile of other vendors as I have experienced when I've sold previous properties. As a client, Luke, Luisa, Nick and Imogen all made me feel welcome, heard, understood and supported through every step. Every sale stage was explained thoroughly and if I had any questions, it was wonderful to always find a member of staff at the end of the phone rather than ringing and ringing and having to leave a message on an answerphone (as I've experienced with other estate agents). Every email I've sent has always been responded swiftly and the team's conduct has always been impeccable and with a sense of humour. This is the first estate agents where I feel that the staff can really relate to what it's like to sell a property and want to genuinely help, rather than just reach targets on a monthly basis which is what I was left feeling with the national, larger estate agents. Luisa has a wonderful approach with clients and her authenticity when going through the process with clients is very welcome. I wouldn't hesitate to recommend Longsons to anyone thinking about selling their property. You will definitely be in control of the sale of your largest and probably more important asset. You will be gently guided by the wealth of experience the team has. I will definitely be using Longsons again for any future sales I may have. Thank you to all of you and keep the wonderfully warm, personal approach you have.

Manda · 10 December 2022

5/5

Google

Longsons, and Luke in particular, were first class in their service to us selling our property. In particular we feel they went out of their way to deal with a particularly difficult chain. We would certainly recommend using them. Thank you.

Kate · 18 June 2023

Agent replied · 17 June 2024

Thank you Kate for taking the time to leave such a lovely five star review! We are so pleased to hear that you had a positive experience and that you would recommend our service to others. We'll be sure to pass on your kind words to the Luke and the rest of the team. Thank you for choosing Longsons! Wishing you all the very best from everyone at Longsons.

5/5

Google

Luke and the team were completely professional in all aspects of our sale.We definitely got 5 star treatment.I would thoroughly recommend them to anyone.

Annette · 18 June 2023

5/5

Google

Longsons once again have excelled, by giving a realistic sales valuation in the first instance, which resulted in the property being sold fast. They kept us informed all the way through until completion. Highly recommend them. Thanks

John · 18 March 2025

5/5

Google

This is the second time Longsons have acted on our behalf As usual excellent service. A big thank you to the Watton Team.

Sarah · 23 August 2025

5/5

Google

Can't fault Longsons lettings - they were very efficient, with first contact to move-in in 2.5 weeks. We dealt mainly with Larry - he was friendly and helpful, and all the paperwork was done over email so very convenient.

Alice · 18 June 2023

Agent replied · 17 June 2024

Hi Alice, thank you for taking the time to leave such a lovely review! We are so pleased to hear that you had a positive experience working with Larry. It is our goal to provide an excellent rental experience for each of our tenants, so we truly appreciate your kind words. We hope that you've very happy in your new home! Kindest regards, The Longsons Team

5/5

Trustpilot

We had an excellence experience working with Lonsons

We bought a property from Longsons. I would be happy to use Longsons to sell ours. Working with Longsons is stress free and they can get work done smoothly, efficiently and friendly. Our whole chain would have collapsed without Luisa's help who is from Longsons.

Isabel · 1 December 2022

Agent replied · 15 June 2024

Hi Isabel, thank you for taking the time to leave such a wonderful five star review. The Longsons team are dedicated to providing the highest level of customer service throughout the entire process so its wonderful to read such a lovely review! We'll be sure to pass on your kind words to the team! We hope that you're very happy in your new home! Kind regards, The Longsons Team

5/5

Facebook

My mum moved today. Lynn kept us informed every step of the way. Brilliant service from the Longsons team. And to cap it off a little present for mum when we collected our new keys. Thanks to Lynn and the team, we will be using you again

Colin · 14 July 2017

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Longsons's Google reviews

Questions about Longsons

How many reviews does Longsons have?

Longsons's Watton office has 115 reviews across three platforms: 56 on Google, 18 on Facebook, 41 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Longsons's rating?

Longsons is rated 4.8 out of 5 across all 115 reviews, and 5.0 out of 5 on Google from 56 reviews, checked 9 October 2026.

Where is Longsons's Watton office?

Longsons, 18 High Street, Watton IP25 6AE.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.