Taylors Estate Agents Watford reviews

★★★★★ 5/5

Trustpilot

Shoutout to Haydn

Just wanted to give a shoutout to Haydn. He was really helpful when helping us set up broadband for our first rental. His attitude is very friendly and nothing is too much to ask. Thank you Haydn for helping make our move a stress free as possible.

Matty · 10 July 2024

★★★★★ 5/5

Trustpilot

Search filters greatly improved.

A long time ago, I raised an issue re Homewise properties appearing as retirement homes when in fact Homewise is a shared ownership buying scheme for older purchasers. None of the Homewise properties were actually designed or intended as being suited for Retirement. Recently, I found that the search filters now allow me to exclude ‘Buying Schemes’ so I no longer see those properties. Well done Rightmove.

Mandy · 27 March 2023

★★★★★ 5/5

Trustpilot

Danni about insurance policy

Danni exemplifies humility and cooperation in her role as a representative. I was truly impressed by her thorough explanation of the entire policy and her unwavering patience in addressing all of my inquiries. She not only provided exceptional service but also made me feel valued as a customer. Thanks Danni

Imran · 10 May 2024

★★★★★ 5/5

Google

I found everyone at Taylors to be extremely friendly, helpful and professional. Throughout the process I had contact with Jack, Raymond and Lauren, all of whom provided a top quality service and knew everything about my case. Lauren was my main point of contact and I can honestly say she was wonderful. Without her I would have been much more of a stressed mess! I must also add, just after the first lockdown, I was frustrated with a few things (not Taylors' fault, by the way!) however the response I received from head office was immediate, polite and efficient, making them one of the best companies to deal with. Thank you, Taylors, we got there in the end!PositiveResponsiveness, Quality, Professionalism

R · 17 June 2021

★★★★★ 5/5

Trustpilot

Very professional and prompt service

Very professional and prompt service. Katy was so kind and resolved our issue very quickly.

Jane · 29 May 2026

★★★★★ 5/5

Google

We worked with Taylors when buying our house and would highly recommend. Our main contacts were Aaron and Lauren who were extremely helpful throughout. Particular thanks to Aaron who provided invaluable help throughout the process and was always on hand to assist and answer any queries we had in a timely, friendly and professional manner. Thank you to the Taylors team for all your help.

Jules · 16 April 2023

★★★★★ 5/5

Google

Thank you to Aaron, Lauren and Ray for their commitment in selling my house in Watford. They are a committed and professional team that managed my expectations from valuation through to completion within 4 months. They were always available and had sound advice whenever I needed it. I highly recommend them if you are looking to buy or sell in Watford and the surrounding area.

Jonathan · 16 April 2023

★★★★★ 1/5

Trustpilot

Misleading at best

Was approached by this company for references for tenancy. There was an error on one of the forms which was immediately rectified by email. Application was titled' please take the next steps towards your new home at....' which was never further from the truth. We were clearly referenced, along with others for one property by the agent, which in its self is poor practice. VM bombarded us with texts over the bank holiday weekend, demanding references and more information, we don't all work on weekends and bank holidays, yet when we emailed the correct email address for one of the applicants, we received no response. So, customer demands only on their terms. Whilst a lot of this is down to agent not following a first come first served basis, I can't give any credit for this company at all. It felt rather like being subject to a debt collection agency, when we've done nothing wrong.

A · 5 May 2021

★★★★★ 1/5

Trustpilot

Worst experience ever.

Several things about working with Rightmove were stressful including being put on hold for over an hour and a half. Additionally, I was told at least 4 times for over a week that they didn't need any more information from me then at the last second before I was meant to move I was told they still hadn't recieved my employment reference. I have been running around trying to solve this which all could have been avoided.

Molly · 8 November 2021

★★★★★ 5/5

Trustpilot

Extremely helpful and very nice

I am moving into my first own place and have previously not had to deal with any setting up of accounts for bills etc. The consultants from Rightmove were extremely helpful and walked me through every step of the way in a calm and easily understandable manner. They responded to every question with expert knowledge and provided me with all the information I need.They were also very nice and easy to talk to, even making the conversation enjoyable!

Eric · 11 August 2021

★★★★★ 5/5

Trustpilot

Gemma Lazzari - Our Hero!

My first few experiences with VM were challenging as I felt I wasn't being supported with solutions, I had called up at least 4-5 times until the wonderful Gemma Lazzari picked up, understood our situation with a difficult rogue landlady and went onto get us a positive reference. I want to call her a miracle worker but she is just doing what comes natural to her by being helpful, listening, having a calming approach and providing solutions. She took our case upon herself and became our main contact until we resolved it. Cannot recommend Gemma enough, she has the professionalism, attention to detail, empathy and due care that you would want to be welcomed with when making a call. Thank you Gemma, we love our new home xx

Reju · 15 March 2021

★★★★★ 5/5

Trustpilot

We received great service from the…

We received great service from the Vanmildert team (thought this was a clothes company at first). We were assisted by Lewis H who was very well mannered and seemed like he knew everything and anything about the process. He managed to complete the application for us and contacted us after the companies closing time to let us know he had assessed our statements and gathered our references. He went out of his way for us to make sure everything was in order. We tried calling after 5 once we finished our shift but couldn’t connect with them being closed. Very grateful that he went out of his way for us. Process was pretty quick once the agents had processed our forms. Would use them again if we were able to in the future.

Jake-s-n · 27 February 2021

★★★★★ 5/5

Trustpilot

Great Service - Don't Believe The Negative Reviews

Well what can I say. When I found out Van Mildert were referencing for my new property I naturally went to the reviews as I do with everything. I was really nervous when I read some of the reviews but I needn't have been.This team were professional from the outset. They do not try to sell you anything, as some of the reviews say. They ask at the start in the reference form if you'd like a quote and you choose yes or no, nothing is ever forced upon tenants. I wanted an insurance quote for my new property and was delighted with the quote. I spoke with them a few times and each time we got nothing but professionalism from them, very polite and courteous. The process was very quick and painless. I can't speak for anyone else but we are very happy with this service. Thanks Guys Love Margaret & Russell G

Margaret · 22 February 2021

★★★★★ 5/5

Trustpilot

Aimee at right move is 100/100

The woman that assisted me is named Aimee. I’m not great with reviews but if im here for a rating then I rate Aimee 10/10 and 100/100 my experience was smooth from start to finish and Aimee was on job! I had some issues with my boss finding time for me and Aimee was patient the whole and had no problem checking in with me! I felt like she was on my side!

Diego · 3 May 2022

★★★★★ 5/5

Trustpilot

Chris.F.

Chris. F. Was brilliant, super friendly and very helpful, and so were all the other people I dealt with. They supported me, and basically held my hand through the whole process. This can be a stressful situation, but everyone at Van Mildert made it easy and efficient, even chasing me up offering help.Brilliant job everyone, very impressed, a great company obviously for encouraging perfect customer service, thank you!Ref. Reply.You are welcome guys, it's just the Truth, you took off a big weight, cheers!

Had · 13 February 2021

★★★★★ 5/5

Trustpilot

I’ve been using Rightmove for over a decade...

I’ve been using Rightmove for over a decade now, and it’s the one platform I’ve consistently trusted for both buying and selling homes. Over the years, every major property decision I’ve made has started on Rightmove, and they’ve always had a clear, accurate trace of my search history, saved properties, and previous listings, which makes the whole process feel organised and seamless.

Red · 18 May 2026

★★★★★ 5/5

Trustpilot

I have dealt with Van Mildert for less…

I have dealt with Van Mildert for less than 5 days and they have been nothing but friendly and professional. But, the thing that stands out the most has been their communication. They didn't only keep me up to date with every step, their response were immediate and they offered other options (proof of evidence) before being asked. They responded in a more than expected time frames. I can not rate the employees enough. Thank you, I couldnt recommend you enough

Lynette · 25 January 2021

★★★★★ 1/5

Trustpilot

Absolutely awful experience

Dealing with Van Mildert has been the single most stressful experience I have ever had when trying to move house.We received an email from them and began to fill in the Referencing forms which were sent back, we then received several emails and phone calls asking us to send supporting information, which we did, we sent exactly what was asked for then received an email saying they needed something else which we sent and then received a call asking for something else.Each time we were contacted we were told something different. At one point one of their employees told me that he had sent an email to my Wife detailing exactly what we needed to send but when we checked she had had nothing at all from them.At one point I was asked by them to contact my employer and ask him to hurry up with his reference, firstly they did this the day after contacting him and secondly they are being paid to gather the reference so its down to them to do this not me.Then when my employment reference arrived with them they stated they "didn't belive it was credible" and asked for payslips and a copy of my signed employment contract, by this time I'd had enough of their BS and demanded to talk to a Manager who, of course, didn't contact me. I then rang the Estate Agents with the intention to cancel the move due to stress and hassle of dealing with this company, whilst I was in the phone Van Mildert emailed the Agent saying we had passed the referencing - I had not sent the Contract so they obviously didn't really need it. Once all this was over they then rang me to offer me insurance! NOT A CHANCE! the issues I'd have with this company I would never, ever, ever use them for something else.

Daniel · 23 January 2021

★★★★★ 5/5

Trustpilot

Van Mildert Great Service!

In my 6 years in Manchester and 4 times moving previously, I've never had such a smooth and quick experience regarding tenant referencing; neither have I met a group of people who actions things as rapidly. The team were understanding to my needs and above all welcoming, polite and funny. Thank you Danielle, Jared, Jonathan and I think Chris who I also spoke to! Get them a pay rise aha :) Honestly, credit to the Van Mildert company and to the job.

Shan · 15 January 2021

★★★★★ 1/5

Trustpilot

Love Rightmove, HATE the new website

I have been using the RM website on a daily basis for years and years and have always found it to be a pleasure to use. The new website is a disaster. It's so bad that I am exploring other providers to get away from the frustration of clunking around the new RM format. It's not just that it is different, it is inferior to the previous website in multiple ways. I rarely write reviews but this is so annoying that I have to feedback. Where to start?1. As soon as I click on a property I lose the '2 bed detached' strap-line and have to go searching for that information.2. There is no logical, intuitive layout to the page. My eye doesn't know where to look for new information. I use this site daily and I still don't know where to look. A line of tabs is so simple and so quick to use, why change it? 3. With each new area that I click on I end up with a totally new layout, further frustrating my desire to know where to look for information.4. If I click on photos, I cannot step through the images with a single click, I have scroll. I should be able to do either. It feels cheap and crude.5. If I now want to go from images to a map I have to go 'back' and then search for a map link somewhere and then click that. There should be a direct link. Having clicked the map link, surprisingly it doesn't take me to a new page but drops me down the same page at which point I lose the header information. I now have to click again to go to the actual map page.6. OK, now I'm ready to look at the floor plan. I can't go straight to the floor plan from here. OK I'll go back to images first. I click on the small image at the top which takes me to... the map link?! and I have to scroll back up to the top of the page to get to the header and now search for a link to find the floor plan that I was originally looking for. As I walk through this process for the sake of the feedback I realise that once again I can't find the floor plan. Ah, I have to scroll further down the page as the floor plan link is off screen...As an aside, I also find the two images to the right of the main image on the homepage irritating in the way that they scroll as I index through but this may just be personal preference. Shall I go on? It just defies belief that this format could have been approved and released on such a major site.Just bring back the old one. Maybe do a survey of people that regularly use the site and see if there are a few tweaks to improve it?Sorry to be so negative but I am being driven away as a RM user...

Andrew · 9 January 2021

★★★★★ 5/5

Trustpilot

Great customer service (new tenant point of view)

Seem some negative reviews about this company, however this was not my experience. Lucy called me this morning to get some additional details about my landlord to complete the referencing check. She was very professional and friendly to talk with. As I was a bit nervous about my landlord dragging their feet, I asked about other methods to verify, and she explained all steps to me to put my mind at ease. I called back to update them on the information required, this time I spoke to Danielle. Danielle again was super friendly and updated me that my current landlord had been in touch. Just wanted to give a shout out for both of the team members I spoke to. Thank you for making the process easy and uncomplicated!

Andy · 5 January 2021

★★★★★ 5/5

Trustpilot

I recently had the need to contact…

I recently had the need to contact Rightmove about an error on a listing (not caused by Rightmove).I was very impressed to be replied to within 20 minutes and the problem completely resolved within the hour. I had a further reply advising all had been resolved. I have never dealt with Rightmove before and was impressed with the way things were handled, especially the politeness of how they dealt with it.Thank you to 'Jamie' for handling this. So refreshing to receive this level of professional customer service.

Vanessa · 22 December 2020

★★★★★ 5/5

Trustpilot

Sam Crawford was totally lovely

Sam Crawford was totally lovely! So nice to talk to and she explained everything really well as getting a shared/communal Sky for my new flat was all a mystery to me. I felt like I received a great deal, from someone who really knew what she was talking about.We also had a great conversation about Harry Potter and we could have talked for hours (good job we did not start talking about GoT as well!) Cannot wait to start using my new package and my thanks to Sam for being so nice and for getting me all set up with the right package for me!Give her a payrise! #gryffindorforever

Jeanette · 14 December 2020

★★★★★ 5/5

Trustpilot

Review of conversation with Lewis Taylor.

I would like to thank Lewis Taylor from Van Mildert for all his help and assistance in sorting out my necessary requirements to cover my rent etc. Very polite young man, a credit to your company - very professional. Was very clear and precise with explaining everything to me. Made me feel at the end of the conversation that I knew I was dealing with a very professional and worthy company. Thanks once again for your help.

Teresa · 8 July 2021