Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCreating an account
I would advise against creating an account on Rightmove, especially if you are looking to implement an alert to be notified about properties within a set search criteria. The fact is that they don't notify you about everything! I was told by customer support that to expect to be notified about every property is "a common misconception"! It's just another data grab by an online company. Don't fall for it! It's far more reliable to do manual searches.
Charlie · 3 May 2023
Agent replied · 17 June 2024
Morning Charlie, Thank you for your review. We're sorry to hear of the experience, we'd like to take a look into your alerts and see if we can see what is happening. Please can you email us on talk-to-us@rightmove.co.uk an our Customer Techincal team will be able to take a look at this for you. Thanks, Rightmove.
★★★★★ 4/5
TrustpilotJemma dealt with my query within 24…
Jemma dealt with my query within 24 hours
Jennifer · 3 March 2026
Agent replied · 31 May 2026
Hi Jennifer,
Thanks for taking the time to leave a review.
It's great to hear we were able to help with your query. I have made sure Jemma has seen this so she knows her work is appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
★★★★★ 3/5
TrustpilotWrongly charged
After 4 years of living in the property our deposit was not returned fully. We were charged £60 for two canvases that were still there when we moved out. I have recorded a video of the condition when we moved out and shown the canvases were there. Crazy. Landlord and property agencies will always make money from people.
Daniella · 25 July 2024
Agent replied · 24 August 2024
Hi Daniella, Thank you for leaving your review and we're sorry to hear of your experience.Here at Rightmove, we are the advertising website for Estate and Letting Agents. We don't have any direct involvement with the selling or renting process of properties as we aren't an Estate Agent ourselves.Please send us an email with further information to talk-to-us@rightmove.co.uk and we'll be happy to look into this further.Many thanks, Rightmove
★★★★★ 5/5
TrustpilotTechnical problem now solved
The technical problem I was having with the site has been solved. There was a glitch with my email and their tech' team fixed it within a few days.
Andrew · 19 May 2023
Agent replied · 17 June 2024
Good morning Andrew, thank you very much for leaving this great review. We're so pleased you were able to get the problem resolved. Many thanks, Rightmove.
★★★★★ 5/5
Trustpilotit's all about the experience!
When you have to embark on these enforced checks you never know how they will turn out. i must say this was a pleasant experience. Hannah was there all the way, kept me unto date as to where the process was all the time. Thank you
RGK · 21 February 2021
Agent replied · 17 June 2024
Hello there,Thank you for taking the time to leave such a lovely review about your experience with Van Mildert and with Hannah!Kind regards,Vicki
★★★★★ 1/5
TrustpilotRightmove has been brilliant in the…
Rightmove has been brilliant in the past; but for the last five days when I've accessed the website, I can't change any of the options i.e.: prices, no. bedrooms etc. and it only shows five or six properties!I don't have any problems with other websites , so what is the problem?
Susan · 23 June 2019
Agent replied · 17 June 2024
Hello Susan,Thank you taking the time to leave us a review.We are sorry to hear that you have been experiencing problems when trying to access Rightmove. We would really like to look into this for you. So that we can look into this for you, please can you email us at talk-to-us@rightmove.co.uk and advise us of the device you are using and the browser that you are on.We look forward to hearing from you.Many thanks, Rightmove
★★★★★ 1/5
TrustpilotUntrustworthy and unethical behaviour do not buy landlord insurance from these guys !!
This company sells landlord protection insurance. These incompetent and irresponsible company chased me day and night hard sell to provide landlord protection insurance.. sent me a list of criteria which I have met 100% but now these cowboys have gone into silent mode!! Not be trusted!! I even wrote an email for thier CEO and have not had a resolution!!
Hament · 13 June 2024
Agent replied · 17 June 2024
Good afternoon,Thank you for taking the time to leave us a review, and for bringing this to our attention.I can see that our Landlord & Tenant Services have been in contact with you and have now responded to you via email.If you have any further questions or concerns, please do get back in touch with us by responding directly to that email or at talk-to-us@rightmove.co.uk. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotInsurance and Broadband
I spoke to Donna today about setting up my insurance and broadband for my new flat, she was a massive help and made the process very straight forward. Thank you for the help.
Samuel · 19 December 2022
Agent replied · 17 June 2024
Good Morning, Thank you for taking your time to review us. I will pass on your appreciation to Donna, many thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat customer service
I emailed in requesting help to add a rental guarantee policy to a landlords account as the usual online system wasn't working. Laura Mckimmie responded with in minutes to my request and couldn't have been more helpful. Amazing customer service, thanks so much Laura.
Katrina · 7 June 2021
Agent replied · 17 June 2024
Hello Katrina, Thank you for your glowing review for our colleague Laura. We completely agree that Laura is a great part of our team and always goes above and beyond for everyone. We will make sure she gets to hear your feedback.Best WishesBeth
★★★★★ 5/5
TrustpilotGreat experience
Great customer experience, all went without a hitch, Emma and Natalie were outstanding.Only thing which would be beneficial to have is some sort of CRM, which would highlight which step on the referencing process you're currently at, upload documents, etc.
Edward · 8 February 2022
Agent replied · 17 June 2024
Hi Edward, thank you for taking the time to leave us such a wonderful review. It's so nice to hear you've had a great experience with Emma and Natalie. We'll make sure they receive your feedback and CRM suggestion. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotJade was great
Jade was greatShe really supported me to get all the information that was required and get my reference sorted.It was done so fast which has meant we are able to move on Friday .Great work Jade and Rightmove. Thanks
TAC · 30 March 2022
Agent replied · 17 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotAll the staff were good
All the staff, actually, they each responded quickly and cheerfully, especially Tonicha. It was a great help in the difficult time that is, organising a move!
Karen · 18 July 2023
Agent replied · 17 June 2024
Good morning Karen,Thank you for your message and providing feedback on your recent experience.I have passed this feedback over to Tonicha and if there was anything else I can assist with, or you have any other feedback, please let me know.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotMany thanks to Emily
Many thanks to Emily, who helped guide me through the in and outs of insuring my new flat and its contents. Very helpful and informative experience and I would recommend Van Mildert to friends and family for their insurance needs as well as using myself again.
Mr · 2 December 2020
Agent replied · 17 June 2024
Thank you for your review, Mr Kelleher! We are so pleased you have had a positive experience with Van Mildert and have passed your kind words on to Emily!If there is anything else we can help or support you with, please feel free to get in touch with a member of the team who will be happy to help!
★★★★★ 1/5
TrustpilotI emailed Rightmove pointing out that…
I emailed Rightmove pointing out that the date displayed on their properties being advertised of how long a property has been on the market, is to a degree detrimental to the seller! If for whatever reason a property is not selling ie it could be a problem or simply bad luck, then it does nothing for the seller in high lighting/displaying that a property has been for sale for a long time. Imo it gives a green light for a potential buyer to try and knock the price down further than they might have done, my suggestion is to remove it as the seller should be their first consideration. In fairness Rightmove have replied and indicate that they will look at this - we shall see!
John · 7 January 2023
Agent replied · 17 June 2024
Hi John, Thank you for taking the time to send us a review.Your feedback has been shared and our development teams will take this into considerationThanks, Rightmove.
★★★★★ 5/5
TrustpilotExcellent customer service
I emailed Rightmove asking them to remove some information and the very next day they had done it. Great service - thank you to Ciera Nolen for emailing me to explain what they had done to help! Excellent communication.
Mrs · 14 March 2022
Agent replied · 17 June 2024
Hello, thank you for taking the time to leave us such a wonderful review. It's so nice to hear you've had a great experience through Ciera. We'll make sure they receive your feedback! Many thanks, Rightmove
★★★★★ 5/5
TrustpilotShout-out to Gemma L
I am currently moving rental property, and have been working with Gemma L on the referencing process. Gemma has been exceptional - she worked quickly, helped us to overcome a few bumps in the road, and was all-round outstanding.
Sam · 14 March 2022
Agent replied · 17 June 2024
Hello Sam. It's great to hear that your referencing process has been so positive with the help of Gemma. We'll make sure they see your wonderful feedback and we wish you all the best moving forward. Many thanks, Rightmove.
★★★★★ 5/5
GoogleVery happy with Taylors estate agents. They said that they could sell my house and they lived up to the promise with the whole process being dealt with in a professional and friendly manner. I mainly spoke to Ben who always had time to discuss any issues that I had.
Russell · 18 June 2019
Agent replied · 16 June 2024
Thank you Russell for taking the time to leave your review and 5* rating. Kindest regards, Mark
★★★★★ 5/5
TrustpilotA great customer service
The Rightmove Tenant Referencing agent Tonicha was a real pleasure to deal with. She was extremely helpful and informative throughout the process, which she handled with great professionalism and customer care.
Phil · 6 February 2023
Agent replied · 17 June 2024
Hi Phil, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Tonicha & Rightmove. Thanks, Rightmove
★★★★★ 5/5
TrustpilotKaty Foley was extremely helpful
Katy was extremely helpful when setting up my broadband and tenants insurance. She was very informative and made the process a lot easier for my first time moving out.
JOE · 6 April 2023
Agent replied · 17 June 2024
Good Morning, Thank you for taking your time to review us. I will pass on your wonderful feedback to Katy. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotKaty Foley was absolutely sweet and…
Katy Foley was absolutely sweet and helpful, taking the time to explain to me all my rights in detail and assist me to make the best decision suitable for me.
Anj · 2 March 2023
Agent replied · 17 June 2024
Good Morning Anj,Thanks for taking the time to leave a review! I'm glad to hear you had such a lovely experience. I've passed this onto Katy as I'm sure she will love to read this! Please let us know if you need anything else! Thanks, Rightmove
★★★★★ 5/5
TrustpilotDaniel Bridge and Rightmove
Thank you Daniel Bridge for looking after us. We are very happy with the professionalism, efficiency, friendly, very clear communication and reliable service. Highly recommended.
GP · 25 July 2023
Agent replied · 17 June 2024
Good morning - thank you so much for taking the time to leave us this lovely review! It's great to hear about your experience - I have passed your feedback to Daniel, who I'm sure will be thrilled. Thanks again, have a lovely day.Best wishes, Rightmove
★★★★★ 1/5
TrustpilotAfter 6 working days the agency…
After 6 working days the agency (coopers in Hillingdon) are still waiting for these people to complete one last reference on the tenants that are going to replace me. One reference only!!!!! Can’t even do that one. Pick a better company these people are as lazy as they can be probably working from home. Can’t be asked to do their job and meanwhile the move in date keeps getting pushed back cuz of them
Stella · 19 June 2023
Agent replied · 17 June 2024
Good afternoon Stella,We are really sorry to hear of the frustrations the referencing process has caused, we pride ourselves on proactive referencing and always aim to complete a reference within 2 working days. We do also appreciate that sometimes a reference can be held up when we are awaiting information or documentation to help verify the information, and can understand that this can cause unintended delays. As you are not a named applicant for the property we wouldn't be able to share where we are with the references, but we can suggest that you contact the agent, and they may be able to give you an idea of how long the references are likely to take or contact us to discuss options available to get it over the line.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotProblem flagged and solved
Prompt reply and an explanation of the problem which was corrected on the day. Has restored confidence that there are people who are still helpful and efficient. Thank you Rich
Customer · 7 February 2023
Agent replied · 17 June 2024
Good Morning, thank you for taking your time to send us a review. It is lovely to read this feedback, I have passed this onto Rich. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotAbove and beyond
Caz was incredibly helpful in correcting the location pin for the flat we are selling through an estate agent. Even though she was not responsible for estate agent profiles she went out of her way to connect me with her colleagues and get the change made.
Peter · 31 July 2020
Agent replied · 17 June 2024
Hi Peter,Thank you for your 5 star review.It sounds like the title of your review, 'Above and beyond' is fitting for the service you received from Caz and we're really pleased to hear she was able to help. We'll share your great comments with her and thank you for taking the time to give your feedback.If there's anything we can do to help in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many thanks, Rightmove
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