Trusted Agent profile · Watford
★★★★★
1,731 reviews across 2 platforms
10/11 Faircross House, 116 The Parade, High Street, Watford, WD17 1BD
Taylors Estate Agents's office in Watford, at 10/11 Faircross House, is rated 3.8 out of 5 across 1,731 reviews on two platforms, including 86 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Taylors Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Watford.
Every review we hold for the Watford office, from every platform, shown as written. First names only.
5/5
TrustpilotSupportive and Persistent
Rebekah was incredibly supportive and understanding when trying to obtain my reference from my previous Landlord - there were a number of issues trying to make contact with them and I was kept informed each step of the way.
Good Morning Tommy, I'm really glad to hear you had a good experience. I will be sure to let Rebekah know. Many thanks, Rightmove.
5/5
TrustpilotReally professional and helpful!
Megan was lovely to deal with and extremely professional in helping me set up my liability and contents insurance as a tenant, she explained everything thoroughly and made it all so easy! Something I would have struggled with alone.
Hello Bex,Thank you for taking the time to leave us a 5-Star review.I have passed your feedback on to Megan.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.Many thanks, Rightmove
5/5
TrustpilotRahima was really friendly and helpful…
Rahima was really friendly and helpful and handled my query efficiently and effectively.
Good afternoon, Thank you for taking the time to leave us a 5 star review and we're glad to hear Rahima was able to help with your query. We'll be sure to pass your feedback on to her.Please let us know if there's anything else we can help with or if you have any further feedback.Many thanks,Rightmove
5/5
TrustpilotCouldn’t be happier with the service…
Couldn’t be happier with the service these guys have given. Big shout out to Aimee D for all her work! She has been so helpful and her communication silks are brilliant, she called be back when she said she would and kept me updated constantly! Amazing service. Thank you again!
Hello,Thanks for taking the time to leave such a positive review, We are delighted that our colleague Aimee was as helpful and efficient as you have said, we will make sure that Aimee and her manager receive your feedback.Good luck in your new home.Best wishes Beth
1/5
TrustpilotBeware the valuation function
I was trying to get an online valuation for my house. Before I knew it, I landed on a page that said my details had been shared with five locals estate agents. I emailed Rightmove immediately to say that I did not want to be contacted and they never even responded. In the meantime, I have fielded nonstop calls and emails from every estate agent in town and surely more than five of them. A week already and it's still going on. Very misleading website and clearly selling your details.
Hello Theresa, thank you for taking the time to leave us a review - I am sorry to hear about your experience with the 'Request Valuation' tool on our website. Details are sent to local agents when the 'Request Valuation' form is filled out and a request sent to the selected agents - we do not pass on details otherwise.Our Security and Compliance team has contacted you with more information, so please do correspond with them if you have further questions about your request and the way that we handle customer data.Thank you again for taking the time to leave us a review, we take feedback seriously and are always looking to make home moving easier.Best wishes, Rightmove
5/5
TrustpilotRegular Updates
We were kept informed of every step which was being taken and updated on a regular basis giving an approximate time which helped when informing customers of any issues. I dealt with Cheryl was very polite with friendly approach.
Hi Sarifa, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Cheryl and Rightmove. If you need anything else, please get in touch at Customersupport@rightmove.co.uk or 01908 712300. Thanks, Rightmove
5/5
TrustpilotAbsolutely fantastic experience
Absolutely fantastic experience, all queries and / or problems were resolved in a very timely manner. First time using Rightmove.Working with Alice to prepare my references has been both efficient and overall enjoyable. She was extremely helpful and understanding throughout the entire process and I couldn't ask for better help.I'm grateful for how much time and effort went in to helping me get through this process as a first time prospective tenant.Thank you very much.
Hi Joshua, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Alice and the customer service you received.We have fed this back to Alice's management. If you need anything else, please get in touch 01908 712300, or email us on talk-to-us@rightmove.co.uk Thanks, Rightmove
5/5
TrustpilotAmy Dale was just amazing
Amy Dale was just amazing, she was so kind and supportive. My referencing was completed within a few hours which just made my life so much easier.
HI Nicole, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Amy.If you need anything else, please get in touch 01908 712300, or email us on talk-to-us@rightmove.co.uk Thanks, Rightmove
1/5
TrustpilotImpossible to log into my account
Registered with no problems and the site is very good. However in the last week logging in to my account has become impossible due to a problem with your 'verifcation' page. I'm fed up with 'the connection to a verification server has been interupted' message. PLEASE sort this out. In addition,why should such a pathetic system be necessary, after all you have already verified my email on sign up. Entering an email / password combination is fine but is it really necessary to select the picture of a chicken, cow, or pizza etc. every time I want access?
Good Morning, Thank you for taking your time to review us. I am sorry that you are experiencing this, please email us on talk-to-us@rightmove.co.uk and we will be happy to look into this for you. Many thanks, Rightmove
5/5
TrustpilotRightmove is my go to
I used to work for Rightmove. I wouldn’t recommend them as an employer but I do recommend their website. Everyone I know always go to Rightmove as their go to site. The other sites like On the market are not as easy to use and you never just get houses in your search area it’s always extended a few miles outside. It’s Rightmove all the way.
Good Morning,Thank you for taking the time to leave us a review. I'm glad to hear that you find the Rightmove website good to use! If you need anything else, or have any feedback or suggestions on how we can improve, please send us an email to talk-to-us@rightmove.co.uk.Many thanks, Rightmove.
1/5
TrustpilotRightmove- wrongmove
If you want to rent a property thro this company. .. don't. They call themselves credit checkers, joke. I applied for a property £570 per month, after paying £130 holding fee I'm told I'm told my income falls short of their criteria, implying I can't afford the said rent. Strange I'm currently paying £ 80 more than that,and having proof that it's paid on time and in full every month. Then I'm told I need a guarantor or pay 6mnths in advance and need to prove I have £1000 savings. What the hell has that hit to go with it. This all because THEY don't take housing benefit payments to me into account. Utterly disgusted with these people. They FORCE you out of application and refuse to return holding fee .Will be reporting them. So if you want to rent, don't claim housing benefit s they will block your application !!!!!!!!!!!!
Good afternoon, thank you for taking the time to leave a review and for providing more information. I am sorry that you are unhappy with your experience with us. Rightmove landlord and tenant service are happy to accept all forms of income towards an applicant’s affordability, in cases of housing benefit, we are able to accept this means of income. In order to do so, we need confirmation from the relevant housing authority, confirming the amount the applicant is due to receive, the length of time they are due to receive it and confirmation it is for the property they are applying for.In cases where, for whatever reason we are unable to verify any form of income, we can work with the tenant and the agent as long as they supply an acceptable guarantor or pay the rent in advance. Our referencing is however only a suggestion based on the information supplied and verified via our team and ultimately the decision falls with the landlord of the property as the vested party.Thank you again for taking the time to leave us a review, we are always grateful for feedback. If you'd like to get in touch directly, please contact us at talk-to-us@rightmove.co.uk - we'd be happy to hear from you.Best wishes, Rightmove
1/5
TrustpilotLack of professionalism and efficiency in carrying out referencing
I am writing this review to express my disappointment and frustration with the referencing process carried out by Rightmove.Firstly, I must address the significant delay in sending reference emails to my listed references causing unnecessary anxiety and uncertainty on my part as an applicant.Furthermore, it is disheartening to note that even after alerting Rightmove about the delay and prompting action, there was no proactive effort from your team to rectify the situation promptly. I had to continuously follow up and make numerous calls to ensure that the necessary emails were sent to my references. This lack of initiative and responsiveness raises concerns about the level of professionalism and efficiency within Rightmove's referencing process.In addition to the delay, I encountered another issue when seeking clarification from Rightmove agents. Upon contacting them, I was provided with incorrect documentation, which only added to the confusion and frustration I was already experiencing. This mistake not only reflects poorly on the accuracy of the information provided by Rightmove but also creates unnecessary obstacles for applicants during an already stressful process.Furthermore, I must emphasize the poor communication exhibited by Rightmove throughout the referencing process. It was disappointing to discover that, on multiple occasions, I had to take the initiative and contact Rightmove to inquire about the progress of my application or to provide any additional information that might have been required.I have been through previous referencing processes multiple times from different companies, and it was smooth and fast with online tracking and no need to call someone to write the wrong documentation.I strongly urge Rightmove to evaluate its current referencing procedures, implement measures to ensure promptness and accuracy and establish effective lines of communication with its customers. Otherwise, I really hope I don't have to deal with Rightmove again.Update: The only helpful person was James, when I called he introduced himself, has good communication skills and was the only one who put me on hold and read all the previous documentation to understand the situation and listen to me and concluded the call by giving me his action plan.I still don't recommend their service and will give feedback to my letting agency.
Hello there, sorry for not being able to get back to you sooner. Please can you contact us on talk-to-us@rightmove.co.uk so that I can get you in touch with the right person to speak to about this? Many thanks, Rightmove.
1/5
TrustpilotMisleading adds 1 bedrooms and parking
Unfortunetely I have to give 1 star, hordes of landlord's put misleading adds you search for a flat and find bedrooms advertised. There should be someone who bans these agencies and also I recently looked for properties with garden and have PARKINGS POPPING UP , parking are a bane of this app, please add an option to not display parking and multi occupancy let's and if anyone breaks these rules ban the mfkers , it is not enjoyable to scroll trogh useless things like in 2023
Hello Marcin, thank you for taking the time to leave us a review. I am sorry to hear about your experience using Rightmove. It is important to us that listings are accurate and that properties are correctly described - if you see listings that you feel are incorrect, please contact us at talk-to-us@rightmove.co.uk so that we can investigate and take action.Thank you for your feedback about parking filters, I have passed this on to our developers to look at, for future improvements to the app.When searching for rental properties, you can select 'Don't Show: House Share' to remove shared housing and multi-occupancy listings from your search. Thank you again for your feedback, we're always grateful for your insight and suggestions - we want to make home hunting as easy as possible.Many thanks, Rightmove
5/5
TrustpilotNatalie was so helpful in our future…
Natalie was so helpful in our future let. She knew we were on holiday and we’re dying to find out if everything had gone through ok, and it did.Fabulous friendly service, would highly recommend. Thank you Natalie Julie and David Reid xx
Hi Julie & David. Thank you for taking the time to leave us a review, its much appreciated. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
5/5
TrustpilotI have been renting houses in the UK…
I have been renting houses in the UK for many years now. I have not experienced a better service quick customer care and helpful attitude with any others. The person I spoke to named Ashleigh was extremely helpful and I with all the best!
Hello, thank you for taking the time to leave such a great review. We'll make sure Ashleigh receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
5/5
TrustpilotEmily was so friendly and helpful on…
Emily was so friendly and helpful on the phone - it was genuinely the nicest phone call I’ve had in a long time. She made everything clear, fully went through the options for insurance available, and made something that would other have been boring and complicated a very pleasant time!
Oh wow, what a review to end a fabulous Friday! We're so pleased you had such a nice phone call with Emily - we may not agree with you on the insurance front (yay insurance!!), but can wholeheartedly agree with your comments about Emily, she is definitely someone who brightens our day whenever we have the pleasure of chatting to her!Thank you for taking the time out to leave such a lovely review! Your comments have been passed on to Emily! :)
5/5
GoogleTony was great, very quick and efficient with emails/communication. Only moved house once but Taylor's made us feel rest assured
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible website - does not include the service charge for many flats
Terrible website - they're very happy to waste flat buyer's timeRightmove is a terrible website for flat buyers, as very few flats include the most important details, such as the annual service charge and annual council tax costs. I'm also looking for a flat with a balcony and lift. You cannot search by any of these criteria; even though it is very simple improvement to implement. The only way to find a flat with a balcony and lift is to click into every single listing... well, it's pretty insulting that Rightmove think that people have nothing better to do! I have been using a competitor's website as it allows me to enter keywords and also search for a balcony.Every time I have run a search, I have had to click into each individual property to look for the annual service charge, only to then find it's not there. This is a really important factor for flat-hunters and I'm fed up with estate agents omitting this essential information. I then have to email the agents and give them all of my details just to obtain the service charge, which then turns out to be extortionate. I currently pay 5K per year on my service charge and 2K on council tax. I wish to move somewhere to reduce my costs but so far I have clicked into around 60 properties and only a handful had the service charge. This is why I'm giving Rightmove one star as they're very happy to waste potential buyers time by not insisting estate agents enter this crucial information, which the agents already have.
Hello there, thank you so much for taking the time to leave this review. We would love to look into this further, please can you reach out to us at talk-to-us@rightmove.co.uk and one of our specialists will be happy to help? Many thanks, Rightmove.
5/5
TrustpilotSpoke to Emily regarding tenants…
Spoke to Emily regarding tenants insurance. Was very happy with the outcome. Was given all the necessary information and asked if I wanted extra cover for other items, but not pushed into purchasing anything I didn’t want. Very happy with the service and all the information I was given.
Hello Emma, Thanks for leaving such a positive review about your experience with Emily. We are always proud to offer as many products and services to our customers to help them settle into their home without being pushy or aggressive. Emily is great at explaining what's on offer and I'm sure she will be thrilled to hear your feedback.Good luck in your new home.Best WishesBeth
5/5
TrustpilotI just spoke to Jess Kidd at Van…
I just spoke to Jess Kidd at Van Mildert about the referencing process for a property I would like to move into. She talked me through the process and went out of her way to check my reference. Jess is professional, knowledgeable and incredibly helpful! A very smooth process.
Hello Phi, Lovely to hear such a positive review. We completely understand how important a straight forward, no nonsense approach is to referencing and we are really happy that Jess made everything clear for you and offered you all the support you need. We will make sure Jess hears your feedback.Good luck with the move. Best WishesBeth
1/5
TrustpilotDidnt read email and got wrong context. My complaint was for online valuation feature and not about rightmove estimate.
She didnt even read my email. Replied based on assumptions.
Good afternoon, Prashant. Thank you for getting in touch and for bringing this to our attention. We have reviewed your initial query and apologise for the confusion caused in our earlier response. We have replied directly to your email with further details, but if there is anything else you would like to discuss, please feel free to call me on 01908 712 338. Many thanks, Rich
5/5
TrustpilotI have hearing problems especially with…
I have hearing problems especially with phones and Eve was more than patient and where we were having problems sent e-mails while we were on the phone to ensure I was receiving all the information correctly.It took a while but we got there in the end.
Hello Neil, Thank you for the positive comments regarding our staff member Eve. Here at Rightmove accessibility and kindness are a must and it’s great to hear how well Eve embodied this. We will pass your remarks to her directly. Thank you for reaching out, Lauren
5/5
TrustpilotQuick and helpful
Cheryl was very helpful and thorough with a query I had today. Thank you
Hi Robert, Thank you very much for sharing your experience! I've let Cheryl know as I know she'll want to read this! I'm glad you had a good experience and please don't hesitate to reach out if you need anything else! Many thanks, Rightmove!
5/5
TrustpilotVery Helpful & Patient
I needed some property information from years ago and a Rightmove team member called India was a great help to me. I cannot express how truly grateful I am to this person. A company is made by the people who work for it and you did good in this one.
Good Morning, Thank you for the 5 star review. We're so pleased to hear you had such a great experience and got the information you needed. This is the experience we want to provide all of our users and we will be sure to pass your feedback on to India. If there's anything we can do to help in the future please don't hesitate to get in touch on 01908 712300 or talk-to-us@rightmove.co.uk.Happy Home Hunting. Many Thanks,Rightmove.
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Tell us what you need and we'll put you in touch. Taylors Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Watford.
