Trusted Agent profile · Waterlooville · Hampshire
★★★★★
1,907 reviews across 3 platforms
268 London Road, Waterlooville, Hampshire, P07 7EP
Part of Beals, see every office.
Beals's office in Waterlooville, Hampshire, at 268 London Road, is rated 4.8 out of 5 across 1,907 reviews on three platforms, including 108 Google reviews rated 4.9.
108
Reviews on Google
This office
49
Reviews on Facebook
Business-wide
1,750
Reviews on Trustpilot
Business-wide
Every review we hold for the Waterlooville office, from every platform, shown as written. First names only.
5/5
TrustpilotI've dealt with Dan Frogely and his…
I've dealt with Dan Frogely and his team for several years now, and can always rely on them for a great service. There is always someone on hand to help and provide good, honest, professional advice. Top notch, thanks guys!
5/5
TrustpilotWonderful experience from start to…
Wonderful experience from start to finish. Jay and Ollie were great! They Made what is usually a stressful timeVery enjoyable. Very friendly yet very professional A*
Hi Hayley, Thank you for your lovely review. Feedback like this means the world to us. Jay & Ollie were delighted to hear you had such a great experience with us! We hope you have a great day! :)
5/5
TrustpilotCan’t thank Hayley Gooding enough
Can’t thank Hayley Gooding enough. She helped trace a previous tenant to recover damages. Turned what could of been a disaster into an easy experience with great outcome, thank you!
Thank you, Paul, for reviewing your experience at Beals Head Office! Hayley will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day!
1/5
TrustpilotIncredibly bad
I’ve had an offer on my house since November. First they told me the buyer was a cash buyer. Presumably to get the deal. Then when this ‘cash buyer’ took out a mortgage, the sale ground to a halt. When I asked them to speed things up, they tried to pin the delay on me. They also asked me for £500 for the buyer to compensate him for the delay - unbelievable! Their nominated solicitors are also incompetent. Asking for the same information over and over again. When I seek updates, neither Beales or their solicitors respond to calls & emails. I had to threaten to pull the house off the market just to get someone to call me. There was a bit of activity as a result. After that, silence again. My experience with Beales is that of sitting in an information vacuum for almost 5 months, being duped into a sale to a ‘cash buyer’ (who wasn’t at all), and suffering both their and their solicitor’s incredible incompetence, including repeated requests for the same documents. And still, no sign at all of a date for exchange of contracts, let alone completion.
5/5
TrustpilotFantastic service
Fantastic service , friendly and helpful thank you Lucy Watt you made a stressful time excellent
Hi Sara, thank you ever so much for your lovely feedback. Lucy will be delighted. We hope you have a great day!
5/5
TrustpilotKelly Molloy of the Waterlooville branch...
Kelly Molloy of the Waterlooville branch is absolutely incredible at what she does. It’s been touch and go for us, having been let down externally by someone. But Kelly has been amazing and worked tirelessly to help us get our next home. I’ve no idea how she did it, but she has and we are so grateful for all her hard work and support. We know it’s her job, but she has well exceeded her role and responsibilities. Thank you for everything, you’re fab at what you do and a complete credit to the company!
4/5
TrustpilotTo say Phoebe Hilton has gone above and…
To say Phoebe Hilton has gone above and beyond her role as an agent would still not give her the credit she deserves, she has absolutely been amazing on how she has help me find a property after losing one a day before I should of got the keys... she has kept me in the loop on progression throughout my finding a property, she truly has been outstanding so thank you Beals for employing an outstanding person, I would certainly recommend Phoebe and Beals.. thank you once again Samantha Parker
5/5
GoogleFeedback was the most important thing to us, after achieving a sale, of course and that happened all the time. It is important not to feel forgotten and neglected. Well done, BealsPositiveResponsiveness, Quality, Professionalism, Value
Hi Tina, thank you for leaving our Waterlooville office a review today! We ensure to give feedback on all viewings to keep our clients in the loop. Our team are handpicked for their outstanding customer service and expert local knowledge and will always strive to ensure you leave feeling happy, so feedback like this means the world to us. We hope you have a good day :)
5/5
GoogleLucy has been very professional in her approach and the customer I’ve she provided was fantastic, I would highly recommend both Lucy and the Waterlooville branch thank you for such great servicePositiveResponsiveness, Quality, Professionalism, Value
Hi Sara, thank you for taking the time to review your experience with Beal's! Feedback like this means the world to us. We hope to see you again in the future. Have a good day :)
5/5
GoogleKirsty has been very proactive with helping me find our family our forever home. Always keeping me updated with what's coming on the market and very informative about area I am not familiar with.PositiveResponsiveness, Professionalism
Hi Jodie, thank you for taking the time to review your experience with Beal's! Feedback like this means the world to us. Have a good day :)
5/5
TrustpilotBeals+ Emma Bedford
Emma Bedford was really well informed about the property, and was friendly and chatty throughout. A very pleasant experience with Beals and Emma
Hi Dean, Thank you so much for sharing your feedback with us. Emma & the entirety of the team were delighted to hear this. We hope you have a great day!
5/5
GoogleLucy watt friendly helpful we felt that Lucy took all our problems of selling the house off of us such a wonderful feeling thank you so much Lucy watt
Hi Shelly, thank you for taking the time to review your experience with Beal's Waterlooville. Lucy will be delighted to hear this! Have a good day :)
5/5
GoogleFantastic service and managed to get me and my family located in the property in quick time. Would highly recommend and very professional in all they do. Thanks Team
Hi Lee, thank you for reviewing your experience with Beal's! The team at Waterlooville were delighted hear you had a great moving experience with us. We hope you have a great day :)
5/5
TrustpilotEasy smooth process
As a first time buyer, the process couldn't have been easier thanks to Lily, Kirsty, Stacey and the whole team really. From the viewing of my new property to receiving the keys, I never had an issue. Always felt welcome when going into the store to speak to them and and always so friendly on the phone. It wasn't stressful at all and if you are a first time buyer, you can relax and they will take care of things and keep you in the loop at all times on how the process is going. Thanks again
5/5
TrustpilotWe viewed a property with Lauren from…
We viewed a property with Lauren from the Waterlooville branch over the weekend. Unfortunately the property was not for us however I just wanted to mention how much of a credit she is to your company. Lauren was very informative and made us feel very at ease with her bubbly and chatty personality, she was able to answer every question we asked and we look forwards to more viewings with her in the future.
5/5
TrustpilotAwesome!
We had involved beals right from the start. They were unbelievable in giving us assistance and guidance throughout. We decided to go ahead and sell our property with them. Their response was amazing, Lauren, jade and the whole Waterlooville team were awesome throughout! Highly recommend and we will definitely be using them going forward! We cannot thank them enough. Brilliant.
Hi Trevor, Thank you for your lovely review. Feedback like this means the world to us. Lucy, Jade and the entirety of the team were delighted to hear you had such a great selling experience with us! We hope you have a great day! :)
5/5
TrustpilotThank you so much to Lauren for your…
Thank you so much to Lauren for your professional approach in our home buying journey. You were very efficient and your communication throughout was excellent.Highly recommend 5*
Hi Ceri, Thank you so much for sharing your feedback with us. Lauren was delighted to hear this. We hope you have a great day!
5/5
Trustpilot5* Professional Service
We initially made a massive mistake and put our house on the market with Purple Bricks and after receiving apauling service from PB a family member recommend Beals. We cannot recommend Joe Lucas and his team enough! Ben came to value our property and take photographs, he took his time and was so professional throughout and the difference in marketing standards compared to PB was a different class. The team in the office are always on hand, they provide regular updates, return any calls promptly and are extremely helpful wether it's a member of the sales or lettings team answering the phone. They have managed to sell our property in less than two months which is quite an achievement over the quieter Christmas period. Joe has dealt with negotiating the offer from our buyer in a highly professional manner. We would only use Beals in the future for any sales or lettings and highly recommend Joe and his team!
5/5
TrustpilotChloe is absolutely brilliant
Chloe is absolutely brilliant! She was friendly, efficient, and incredibly helpful throughout the entire process. Everything went smoothly thanks to her. Highly recommend!
5/5
TrustpilotFreddie is a star
I've viewed a couple of flats with Freddie lately and what a credit he is to your company. He listened to my requirements and was very knowledgeable about the properties. He is warm and friendly while being professional and clear. It made me feel good about working with Beals during this difficult time of transition for me. Freddie was also supportive and positive when talking further about my housing situation, he is outstanding.
5/5
TrustpilotSelling with a positive attitude
Having tried selling on 2 occasions with another estate agent we decided that a change was required. We spoke to several agents and Beal's, represented by Adam Glee was, in our view, by far the best option. We judged this on Adam's positive attitude and the overall deal that we were offered. A buyer was found within about a month and despite various delays caused by the top of the chain we have now completed and are moving early December. Adam was very pro active in dealing with the delays and managed to keep our buyer who was tiring of the wait. Beal,s and Adam gave us good advice and acted in a thoroughly professional way throughout. We would definitely recommend them.
5/5
TrustpilotThis Estate Agency is very good
This Estate Agency is very good, The Staff really helped me and my family and saved us from becoming homeless , Ben our agent was super helpful and went out of his way to help us. We are Black Africans and was expecting a bit of Judgemental or poor service . Ben was very non judge mental , treated well above our expectations and will definitely use Beals again. He went out of his way to give us a lot of information.
5/5
TrustpilotNew Tenants - Holly Woodings
Really happy with how quickly Holly was able to source new tenants when our previous tenants decided to move on. There was a small window of time in which to do so, but Holly managed it! Thank you
5/5
TrustpilotIntegrity, Loyalty, Reliability. I wish our politicians were more like my Managing Agent.
Beal's have acted as my Lettings Managing Agent for some 22 years. I have also bought property through Beal's which have subsequently been let. As a Member of the Armed Forces I have been required to serve long periods overseas and Beal's have enabled me to retain and maintain my property investments successfully over this period. For me the real test of a Managing Agent is when things go wrong; it is in difficult circumstances that the true character of your Agent is most apparent. As my long association with Beal's testifies, we have always found a way to resolve the variety of challenges that can appear. If an Agent could be described as being of good character then Beal's would surely qualify. I would also offer that as a landlord I have admired how Beal's balance and represent the interests of both tenant and landlord noting that this is increasingly important as legislation and new tax law presses on us all. The integrity, honesty and reliability that Beal's have shown in their dealings towards me make it very easy for me by return to offer my unequivocal recommendation to others looking for a similar service. I am not taken to writing recommendation's but would like to take this opportunity to publically thank particularly Darren Faulkner, Maxine Faulkner, Stacey Walters and Jessica Morgan. Let me assure that these individuals are not my friends but just excellent people with whom I have worked over the years.
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