5/5
Fantastic experience of recently selling our property with Archbold & Edwards. Martin, Sarah & Bonnie made the whole process so easy. They are such an approachable team, who are always there to help! Such a refreshing change.
Trusted Agent profile Β· Waterlooville
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138 reviews across 2 platforms
224 London Road, Waterlooville, PO7 7HB
Archbold & Edwards's office in Waterlooville, at 224 London Road, is rated 4.6 out of 5 across 138 reviews on two platforms, including 137 Google reviews rated 4.6.
Every review we hold for the Waterlooville office, from every platform, shown as written. First names only.
5/5
Fantastic experience of recently selling our property with Archbold & Edwards. Martin, Sarah & Bonnie made the whole process so easy. They are such an approachable team, who are always there to help! Such a refreshing change.
5/5
Where do I start ππππππ after not moving for 25 years this was an experience and very stressful due to other agents in our small chain but Martin and Sarah were superb chasing others on the chain daily and always in touch, this wasnβt just them selling our home they were very caring and thoughtful throughout. Highly recommend the A Team of Waterlooville always Above and beyond and went the extra mile. Thank you
5/5
I don't have any words to express my thanks to Charlie for his great help. I accidentally locked out of my house along with my family on Saturday night. I started to panic, and send an email to Charles requesting help, he replied instantly and brought the spare key from the office within half an hour. Thank you Charles for your great help even in the midnight on a weekend. I admire your professionalism and being a great human being. I really recommend Archbold & Edwards as they did everything for me in my tenancy process and beyond.
5/5
I recently used Archbold & Edwards and dealt with Charlie. I would highly recommend using this agent. Charlie was both professional and friendly. He kept me informed and upto date with the progress, dealt with everything quickly and efficiently and always delivered on what he promised. I wouldn't hesitate in using this agent again in the future.
5/5
Fantastic letting agency, Charlie is professional, organised and incredibly helpful. You deal with one person and do not get passed on to different teams of people which is a massive plus. You instead get a service with a personal touch by someone that cares to do a good job. Other letting agencies should take note!
5/5
I canβt recommend Archbold & Edwards estate agents enough. Sarah and Martin were always very professional when dealing with the sale of my house. Their professionalism didnβt end once the sale had been agreed. Sarah worked hard to field unwanted correspondence and always had my best interests at heart. They were never pushy in any way and willing to work to my timescales. Sarah has the patience of a saint!
5/5
Canβt thank Martin, Sarah and the whole team at Archbold & Edwards enough, they completed an extremely quick sale and purchase for us and provided outstanding customer service. Most importantly to note they are an open and honest estate agency and put their clients first. Thank you all so much
5/5
Completely happy with every aspect for a property sale. At every stage from closing a rental, placing for sale and then following through to successful completion, the team are professional and really know the ins and outs of the Havant property market. Refreshingly straightforward too, with zero fuss. Without doubt a first rate estate agency. Highly recommended.
HI Will, Thank you for the kind words :)
5/5
We would like to thank Martin and Sarah for the professional and efficient way they dealt with the sale of our late father's house. We were kept updated on regular basis of the progress of the sale which made it a much less stressful experience for my brother and I. We would highly recommend Archbold Edwards . Thank you to all the team in their office.
5/5
The whole team were so supportive and understanding. They guided me through the process of buying and were always on hand to answer my questions. I felt they were with me every step of the way and made the whole process so easy and manageable. I would highly recommend them to others.
Thank you for the lovely review Kelly
5/5
These guys have been amazing. They dealt with selling a property for us that was not as straightforward as it could have been. I have never sold a property but they guided me throught it, helped where needed, offered advice and were incredibly friendly. Would highly recommend to anyone.
5/5
Recently sold our through Archbold & Edwards, cannot recommend enough, they were very informative on thier valuation of my property and pulled in plenty of viewings which led us to getting a quick sale at a price we were very happy with. During the process of selling we were kept in the loop constantly and any issues that arose were ironed out quickly and effiencently. All staff that we dealt with were friendly and were available to answer our calls when ever we needed. Would definitely use again
5/5
We could not be happier to have bought a house through Archbold & Edwards. The service was amazing, professional from the very start and communication is fantastic. They go above and beyond for their clients, even up to the level of chasing after both side solicitors with outstanding and delays. We had lovely Heather supporting us the whole way through and she was the best. Heather always kept us updated, following up on queries and making sure we were happy. The rest of the team were great too and everyone is reachable and happy to offer guidance and advice. Will definitely use them again in the future. Thanks for making our first home buying experience such a positive one.
5/5
A super friendly team of people, with fantastic communication skills and really down to earth but professional. Quality customer service and the smile on their faces when you get your keys, shows their passion for their work. Highly recommend them to anyone selling. And if you happen to be purchasing you home through them, fear not for they keep you up to date and well informed. Wish the company the very best in the near and present future. Highly recommended
Good Morning Ms Flynn, Thank you for the wonderful review and we wish you all the best in your new home.
1/5
Unprofessional service and company. I put an offer in for a property recently, which was 5% below the asking price. This is not unreasonable in the current market. The offer made reflected the value I attributed to the property, which is of course how anyone decides for themselves what to offer for a property. This offer was not put forward to the seller by the agent and I received a telephone call from Martin at Archbold & Edwards, who I felt tried to pressure me into increasing my offer before even putting it forward to the seller; he suggested that what I had put forward was too low and would upset the seller which "would not do [me] any favours". He said that they had also already sold this property for a higher price previously (that buyer had unsurprisingly since pulled out) and that as such my offer was unacceptably low. He suggested that this property was clearly "not for me". I explained to Martin that the higher offer was no longer on the table and that it was in any event put in at a different time when the market was better. Martin did not fully respond to this and begrudgingly said that he would put the offer forward if I "wanted" him too but said that it would be a quick conversation, indicating that it was unacceptable to offer anything below the guide price (the property was not on the market for OIEO). It is of course obvious that a buyer would want for an offer they had made to be put forward, otherwise they simply would not have made it. During my conversation with Martin, I felt under enormous pressure to increase my offer without the original one even having been tested. This was a direct result of the estate agent, and I felt his behaviour was both unprofessional and pushy/intimidating (presumably because he knew I was a first time buyer and thought he could get away with it). During the conversation, I did reluctantly increase my offer despite the first offer not having been tested. Thankfully, the offer was rejected, as I had immediately following the call regretted bowing to the pressure I felt I was put under by Martin. In my view, Martin should have put the offer originally made, to the seller without question. He could then have returned if it was rejected to say that they did not accept the same, and at that stage should have politely asked if I would be willing to increase my offer. That would have set a different tone and would have painted him and the company in a professional light. Regrettably, that was not the approach taken. Based on my experience with Martin, I would not instruct or recommend Archbold & Edwards to anyone looking to sell their property. His approach is off-putting to buyers. It is a shame that Martin let the business down as the other agents and Gurpage, who I understand to be part of their in-house finance team were professional and pleasant to deal with.
Good Morning, Thank you for your review and we are sorry you feel the service you have received has not met your expectations. Negotiation of an offer is always a delicate process. We had been given instructions by our vendor that they would not entertain an offer below a certain figure and Martin tried to explain this to you, as he felt your offer would have offended the vendor and would be declined. Which the higher offer was - As Martin explained it would be. As he felt honesty would be the best policy, even if as a buyer its not want you would like to hear. Apologies if you felt Martin was trying to pressure you in anyway as this was not the case. if you wish to discuss the matter further please do not hesitate to contact the office.
5/5
We bought our new property through Archbold and Edwards and Sarah was such a support. From the first viewing to many phone calls and emails throughout the journey, we found her personable, professional and so easy to communicate with. Thank you for all your help.
5/5
Excellent service from start to finish of the sale of our property. Martin was very helpful and efficient, as was Heather and the team in the office. Thank you!
1/5
They choose the people unfairly. Back in the pandemic when they almost cried when nobody wanted any house Now they choose the people by money criteria. If I can pay my rent ,the deposit , I can offer you very good references, guarantor and everything they ask for , why a person who earn more than me has the opportunity to take a house. I have almost 3 months trying to find a house and I am gonna end up in streets because of these agencies.
Good afternoon, thank you for your review & we are sorry you feel this way. I am afraid that we do not decide which applicants procced with properties. We take the landlords instructions as they make the decision on who they would like to proceed with. Regarding income referencing etc I am afraid that the affordability calculator is governed by the referencing companies which will be the same with all letting agents. Please feel free to contact the office for further information as we are more than happy to talk this through with you.
5/5
Archbold and Edwards provided a quick and efficient service, getting my house on-line very quickly. Within 5 days I had sold my house! Martin and the team are very friendly and I would definitely recommend them.
5/5
Professional, understanding, accommodating and they sure do know how to get a quick turnaround from offer to exchange and completion. These estate agents work so hard and it shows. Thank you all for such a smooth process in securing our first home.β€οΈππ½ β¦
Thank you for the kind words :)
5/5
From the start of the process to the very end, they have been amazing. Especially Sarah going above and beyond to help us. Sarah checked in with us, chased up solicitors, kept us in the loop with updates. We certainly did not get this with other estate agents in the past. We would recommend and use them again in the future. Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Archibold and Edwards / Martin were professional, friendly and helpful at all times. Answer all my question/phone calls with prompt response and honesty ,went above and beyond to help me through my house selling and buying. Would honestly recommend to anyone.Also good to see that they are very strict on all covid rules, reassuring to client and customer. Just 5 star people and company.PositiveQuality
5/5
Friendly and very Professional service, Sarah was amazing and has been so helpful in the whole process of purchasing my new home. I can highly recommend them.
5/5
During the whole process the team at Archbold & Edwards (mainly Martin and Sarah) kept me well informed about the progress of the chain/move. They have been brilliant and I would highly recommend them.
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Archbold & Edwards's Waterlooville office has 138 reviews across two platforms: 137 on Google, 1 on Trustpilot.
Archbold & Edwards Waterlooville is rated 4.6 out of 5 across all 138 reviews, and 4.6 out of 5 on Google from 137 reviews.
Archbold & Edwards Waterlooville, 224 London Road, Waterlooville, PO7 7HB.