Every review we hold for the Warrington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would highly reccomend everyone to allow Culcheth Bridgefords to help you sell/buy a property, every member of staff have been extremely helpful and friendly with me during my process. Paul Scott the mortgage advisor there worked … More
Jane · 24 August 2025
Agent replied · 23 August 2025
Thank you so much for your kind words and recommendation! We are thrilled to hear that you had a positive experience with our team, especially with Paul Scott. Our goal is to make the home buying/selling process as smooth and stress-free as … More
★★★★★ 5/5
TrustpilotGrace at Bridgfords Withington was…
Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)
Niamh · 16 August 2024
★★★★★ 1/5
TrustpilotPut house on market with bridgfords…
Put house on market with bridgfords after very impressive sales pitch promising a high level of service. Big mistake!!! Told them I wanted them to do viewings but they repeatedly turned up after the viewers so I had to start viewings and they took over towards end.( so embarassing) most of viewers were time wasters and not in a position to proceed with sale. Staff at office getting times and dates wrong.When I took it off market because they were making it so stressful they showed no interest at all. They then sent me a letter with names of all the viewers to give to any future agents so they could charge commission if I sold to any at a later date and reminding me of all the ways they could charge me commission. Would not recommend this company at all !!!
Eileen · 9 May 2025
★★★★★ 5/5
GoogleBuying and selling houses brings to mind Dante’s Inferno and the 9 Circles of Hell, which include punishments for sins of Greed, Wrath, Fraud, Treachery and where one spends time in Limbo.
To navigate the Inferno, one needs a practitioner who has faced these evils and overcome them on a daily basis with aplomb. I speak of course of Christie Findley at Bridgfords, Culcheth who, amazingly, in my opinion and despite setbacks and daily irritations maintained a cheerful and positive attitude. Christie remained calm under pressure, considered each development in the sales process and discussed each issue giving sound advice on which I could make a judgement.
In addition to the semi-automatic updates in relation to viewings etc, I received regular and timely phone calls with updates. It was always a pleasure to receive a call or voice message from Christie to whom I soon came to refer to as my favourite woman in Culcheth, I am sorry to say that I have had to revise this, in deference to my close friends and relatives in the area, to “my favourite person under the age 50 in Culcheth”.
Thank you, Christie for your hard work: you made hell enjoyable.
James · 27 November 2023
Agent replied · 23 October 2024
Thank you for your brilliant 5* review and thank you for your kind words which I have passed on to our dedicated team. Best wishes, Lucy, Customer Relations
★★★★★ 1/5
TrustpilotThey rented me a house at 26 Jefferson…
They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you
Emre · 22 April 2025
★★★★★ 4/5
GoogleI had the pleasure of working with Christine as my estate agent during a recent property purchase. Despite the challenges posed by a difficult seller and a complex chain, Christine's professionalism and attentiveness stood out. Her dedication to navigating the intricacies of the transaction was truly commendable. While I encountered a few bumps along the way, Christine's unwavering commitment to ensuring a smooth process was evident. I appreciate her consistent communication and her ability to address any concerns that arose. Although I'm giving a 4-star rating instead of 5, it's important to highlight Christine's remarkable efforts in making this deal happen. Thank you, Christine, for your hard work and dedication throughout the journey.
James · 24 October 2023
Agent replied · 23 October 2024
Many thanks for the great review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
TrustpilotHad to call numerous times over two…
Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.
Lee · 21 March 2026
★★★★★ 5/5
TrustpilotExcellent Customer Service
I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)
A · 17 March 2022
★★★★★ 5/5
GoogleVery happy with the service provided, from the moment we booked our viewing everything went smoothly, Christie was amazing and always kept us updated throughout the whole process! Definitely recommend!
Keira · 24 October 2023
Agent replied · 23 October 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotGlad I wasn’t the seller
Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.
CustomerDTA · 13 March 2026
★★★★★ 1/5
TrustpilotAfter being shown a property for rent…
After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too
Angry · 27 December 2021
★★★★★ 5/5
GoogleThank you to the whole team at Bridgfords Culcheth with special thanks to Cathy and Andrew who provided an excellent service throughout the sales process. Handling viewing, photos, and excellent communication. Great performance all round. Thank you. JamesPositiveResponsiveness, Quality, Professionalism, Value
Test · 24 October 2022
Agent replied · 23 October 2024
Thank you for your amazing 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotA big thankyou to Zahid, ,Mo and Adeel.
A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers
T_ruth · 13 May 2026
★★★★★ 1/5
TrustpilotMy experience with Bridgfords Letting…
My experience with Bridgfords Letting Agents in Newcastle was nothing short of disappointing. As a landlord, I expect a certain level of service and professionalism, none of which were demonstrated by Bridgfords Newcastle branch. I would strongly advise against using their services and will be seeking alternatives for my property management needs in the future.
Ppt · 29 January 2024
★★★★★ 5/5
TrustpilotBridgfords Halifax were excellent
Sarah Broadbent was our contact person and she was excellent from the start. We viewed the property online but Sarah ensured that we had a good look at the property although it was virtually, she explained/answered many of our queries as this area was new for us. Communication was great and Sarah ensured we had all the information before we moved to the property and she was present to hand us the key at the property. She made us feel welcomed to the area and the property and this will remain with us forever. We are very happy with the property, there was a little problem with the bathroom door, it was fixed within days. No other issues have been reported, but I believe they will take good care of it if any issue arises. I will strongly recommend Bridgfords and thanks to Sarah.
Rajeeb · 4 August 2021
★★★★★ 1/5
TrustpilotWHY CANT WE AWARD A ZERO STAR?!
Unfortunately, there is no option for "no stars" or they would get it. Bridgfords Letting Agents, Whitworth St, they let me an apartment, allowed me to move in, wires sticking out of the fuse box, broken smoke alarm, no running water, they say its not their job to check the flat had services in situ. They refuse to say they have done anything wrong, and tell me, its legal what they have done. In their advert, they failed to tell me that the apartment is in a block,with specialist fire measures! Then my balcony door broke, I'm on the 13th floor and they left it stuck open for 6 weeks with driven wind and snow at one point! they sent a painter and decorator to try and fix it, who didn't have a clue, and broke it further with his plyers and a screwdriver. Then there was the bathroom, they sent a "plumber" out to fix a broken shower, who announced he had to "demolish" the bathroom to fix it. I had to stop him, and call the Landlord before he did any more damage. A proper Plumber was called and it was a faulty valve, which was replaced in 20 minutes.Just as we thought we had scraped the bottom of the barrel with their "talents" last night, they appear to have let themselves into my apartment (without my consent or knowledge) unmade my bed, moved my personal belongings and disposed of my bed. Now, I have to have the morning off work AGAIN to go and see what's gone on. In my opinion, they are an absolute disgrace and shouldn't be trusted with anyone's property.
Colin · 26 May 2021
★★★★★ 5/5
GoogleI was very pleased with the service I received from Bridgfords. Christie was lovely and happy to help with anything we needed. Would definitley recommend
Kate · 24 October 2023
Agent replied · 23 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAbsolutely shocking! Cancelled one appointment to come and value our house, I rearranged against my better judgement and they then didn’t show up to this appointment! If I could give zero stars I would have
Rachel · 24 June 2025
Agent replied · 23 August 2025
Dear Rachel, we are truly sorry for the inconvenience and frustration you experienced. Please know that we value your time and will take steps to ensure this does not happen again. Thank you for bringing this to our attention. Please do … More
★★★★★ 1/5
TrustpilotIf I could score 0 out of 5 I would
If I could score 0 out of 5 I would. The worst letting agency I have ever encountered, even my landlord at University was more on the ball that these muppets! The customer service stops as soon as you’ve paid the extortionate agency fees and deposit. We moved into our flat in Didsbury and discovered that the Gas Hop was not working, I went through Bridgefords Maintenance Team to get this sorted, it took them Three weeks to get someone out to look at it, it turned out to be a very quick fix. A month later we discovers a leak from the skylight in the Bathroom and another in the Bedroom, this issue also took forever to get sorted, neither Bridgefords nor HML Properties would except liability for the problem and I had to do all the leg work as the people on both sides hadn’t got a clue!! We moved out of the property in September and the leak was still an issue, but I had given up by then as we had a warm and dry summer! During the start of the COVID 19 outbreak our tenancy was due to run out and Bridgfords wanted us to pay £125 to renew the tenancy, even on a rolling month by month they still were asking us to pay the renewal fee. Luckily the government introduced rights for tenants during lock-down so they couldn’t do anything, they never spoke of it again! They also asked us to pay more rent per month- I refused! We finally moved out of the flat in September 2020, and it started again! 10 days after vacating the property, it was left in a very clean state, better than we had received it I asked for our deposit to be returned. I was passed around until I spoke to a very inhospitable man called Mathew Healey who told us in a rude an abrupt manor that there were cleaning issues with the property and asked for £125 to cover the cleaning costs. I asked for inventory, it stated ‘left at good domestic standard’ he said they had signed it off and that a member of the Didsbury branch had high-lighted the cleaning issues. I asked for photos which took him a week to send over after much chasing up. He advised me to pay, I held my guns much to his annoyance and appealed through DPS and was got almost all of our deposit back. More than half of what they were asking for which was nice. Do not rent through Bridgfords they are daylight robbers and a circus of clowns who haven’t got a clue!
Michael · 19 December 2020
★★★★★ 1/5
TrustpilotBeing a neighbour of Bridgfords of…
Being a neighbour of Bridgfords of Bamber Bridge/Preston. I personally would not recommend using them. The House was rented out to tenants with dangerous dogs and smokers of cannabis . The owner stipulated no dogs and no smoking. I have been forced to vacate my house due to the stench of cannabis in my home . This was hours of cannabis smoking not just a one off occasion . Some days 12 hours of the pungent stench in my home . A home which I worked hard to pay for . Bridgfords ignore this and allow these tenants to remain even though police have confiscated cannabis next door and had evidence of the stench .The tenants have started to harass me on a daily basis with threats of getting me sometime soon. They are in breach of contract and the agents , the misuse of drugs act 1971. it is easy for their property managers to look the other way whilst taking a full management fee. I was going to use Bridgfords to let my property but looking at the deterioration of my neighbours home and their choice of tenants , I will definitely go elsewhere. Is it perhaps only this branch?
Ann · 25 November 2020
★★★★★ 1/5
TrustpilotAppalling Behaviour/Service
Our experience with an agent at our local Bridgfords has been utterly awful. They have behaved appallingly and their “sales” tactics could be described as bullying. They have used a form of emotional blackmail by using a property (That was Managed by them) we had expressed an interest in as a carrot so that they could sell our house for us. We knew this would be a conflict of interest but they have shown they are so desperate that they would stoop so low to actually try and bend ethics and morality. Would never ever use this company!!
Hannah · 23 September 2020
★★★★★ 1/5
TrustpilotVery disappointed
Very disappointed. Cancel 3 appointment just 5 minutes before
Robel · 2 October 2026
★★★★★ 5/5
GoogleReally pleased with Bridgefords selling my property for a price I didn’t think I’d achieve.
The sale was a complicated case but dealt with professionally.
Christie became like a friend who I could always contact to help on the emotional rollercoaster. Andrew and Christie managed to push the sale through with only days left on my mortgage offer for the new house. Very relieved they managed to sort everything for me.
Karen · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotIf only there was 0 rating I could give
If only there was 0 rating I could give. Worst experience with a letting agent ever, they have been withholding my daughters deposit for nearly 4 weeks now claiming work is being completed on the flat after her and her flat mate vacated on the 15th November 2024. When we went to finalise the cleaning on the weekend of the 15th Nov, there were clearly painters in decorating where the leak in the living room was (leaking for most of the tenancy) and a few spots in the bedrooms, I have pictures ofthe whole flat on vacating as proof. However, despite holding her deposit to this date the flat has already been readvertised on the 24th November ready to move into 9 days after she moved out because it is fit for tenancy, as we had left it! ! It is now the 11th Dec and we are still being fobbed off with excuses as to why they are not returning her deposit! Cleaning carpets apparently now!! We left the flat cleaner than when she first moved in and I have already cleaned the carpets. I have sent a complaint to their head office / parent comany, Countryside Residential Ltd and will be following it up by reporting them to their ombudsman! If anyone needs to know who the ombudsman is, it is 'The Property Ombudsman'. I sincerely wish I had read their terrible reviews before she rented the flat. Avoid Bridgefords at all cost!
Sylvie · 11 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.