Every review we hold for the Wark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReserving our home
My partner and I have recently reserved a home at Eccleston Park and I wanted to share my experience so far. From the outset, the process has been smooth, well-organised, and reassuring.
Molly · 7 April 2026
Agent replied · 24 September 2026
Hello Molly, thank you so much for such a detailed and thoughtful review! We're delighted to hear how smooth and reassuring your experience at Eccleston Park has been so far. Lauren will be absolutely thrilled to read your kind words. Thank you for choosing Cussins.
★★★★★ 5/5
TrustpilotExcellent experience start to finish
We recently purchased a Cussins home at Summerson Place. Carol and Caroline in the sales office were friendly and transparent throughout, and supportive regarding the sale of our previous home.
Lewis · 21 April 2026
Agent replied · 24 September 2026
Hi Lewis, thank you for your review! We're delighted to hear Carol and Caroline supported you so well through the sales process, and that Keith and Alan made both your home demonstration and move day so memorable. Thank you for choosing Cussins.
★★★★★ 5/5
TrustpilotOutstanding 😊
I had an outstanding experience with Cussins Houses and couldn’t be happier with the entire process. From start to finish, everything was handled professionally, efficiently, and with great attention to detail.
Deborah · 23 March 2026
Agent replied · 3 June 2026
Hello Deborah. We appreciate you taking the time to leave such a positive review. We're delighted you're happy with the service provided by Caroline, and that overall your experience was positive. We hope you have many happy memories at Summerson Place.
★★★★★ 2/5
TrustpilotPoor quality build and customer service…
Poor quality build and customer service don't want to know. The 10 year guarantee is worthless as Marley Risk, who deal with any issues after two years, don't do anything and consistently get one star reviews.
John · 22 September 2026
★★★★★ 5/5
TrustpilotGreat experience with Carol Norman at…
Great experience with Carol Norman at Summerson Cussins.
Customer · 5 July 2026
Agent replied · 24 September 2026
Hello, thank you for your review. We're delighted to hear such positive feedback regarding Carol.
★★★★★ 5/5
TrustpilotWhat a beautiful show home at Eccleston…
What a beautiful show home at Eccleston park Backworth. Stunning set up, aesthetically pleasing and overall decorated to a very high standard. Told many friends and family it's definitely worth a visit if they're interested in buying a house especially a cussins one too.
Kimberley · 1 September 2025
Agent replied · 24 December 2025
Hello Kimberley. Thank you for taking time to leave a review and your kind words regarding Lauren. We're sorry the moving dates did not meet with your family requirements.
★★★★★ 1/5
TrustpilotBuy elsewhere
Cussin's have installed a faulty central heating system that has broken in the exact same way 3 times in less than 3 years. Yet its not their problem as we are outside of the 2 year window.
Steve · 6 October 2025
Agent replied · 24 December 2025
Hello Steve. Thank you for your feedback .We’re sorry to hear about your concerns and appreciate you taking the time to share them with us. We’ve passed your comments onto the relevant teams for their information and to review.
★★★★★ 5/5
TrustpilotBrilliant service so far from Caroline…
Brilliant service so far from Caroline at summerson place. Looking forward to our new home very soon!
Brenda · 28 March 2026
Agent replied · 3 June 2026
Hello Brenda. Thank you for your lovely feedback regarding Caroline. We're delighted you've had such a positive experience at Summerson Place, Darlington.
★★★★★ 5/5
TrustpilotReview of Our Experience with Summerson Place, Darlington
We are in the process of purchasing a home at the Summerson Place site in Darlington and, although we haven’t yet completed, I wanted to share how exceptional the service has been so far.
Jason · 29 August 2025
Agent replied · 3 June 2026
Hello Jason. Thank you for taking the time to leave such a detailed and kind review. We fully appreciate buying a home can be a stressful time, and we're delighted with your kind words regarding Carol and her help and support throughout the process. Upon completion, we wish you many happy years at Summerson Place.
★★★★★ 5/5
TrustpilotWe have recently moved into our home on…
We have recently moved into our home on Burgham Park, Northumberland. The Cussins team have made this entire experience an incredibly smooth undertaking.
Loraine · 23 November 2025
Agent replied · 3 June 2026
Hello Loraine. Thank you for taking the time to leave a review. We're delighted to hear you've had a smooth experience and that Zoe and Martin have delivered a professional service. We wish you many happy memories at Burgham Park.
★★★★★ 5/5
TrustpilotWe had a great experience with Cussins
Firstly, I don’t usually do reviews but I felt this was deserved.
Matthew · 19 September 2026
★★★★★ 5/5
TrustpilotExcellent customer service throughout…
Excellent customer service throughout the whole purchasing process. It can be stressful but the Cussins staff went out of their way to make the process as smooth as possible. Zoe our sales agent was excellent, very knowledgeable and gave great attentive service throughout. Carol the sales administrator was also excellent getting the solicitors and admin over the line to keep us sane! We've had new houses previously but this one is far superior in the quality of the content, style of property and estate layout. The ability to flexibly upgrade the house was very attractive to us as the choices provided by Cussins were wide ranging. It meant the house was turnkey ready on completion without need to hire contractors after moving in. Like all new houses there can be teething problems but Cussins have been excellent following up and resolving any issue without delay.
Caroline · 19 August 2024
★★★★★ 5/5
TrustpilotSmall family building firm with a great…
Small family building firm with a great service from Carol and Keith on site.
Anne · 29 August 2025
Agent replied · 3 June 2026
Hello Anne. Thank you for your review and were thrilled you are happy with the service provided by Carol and Keith.
★★★★★ 5/5
TrustpilotEccleston park Backworth
The layout was beautiful in the show home. The design was fantastic too.
Matthew · 31 August 2025
Agent replied · 3 June 2026
Hi Matthew. Thank you for taking the time to leave a review and we're delighted you enjoyed visiting our show home at Eccleston Park. Thank you also for your kind words regarding Lauren. We're sorry the moving dates did not work for you.
★★★★★ 5/5
TrustpilotWe can only Speak as we Find
As we enter the last quarter of our 2 Year Cussins New Build Warranty ( having moved in on 30 September 2022 ) we wanted to take the opportunity in sharing our experiences to date which have, contrary to others’ views on this Development, been extremely favourable.From our initial telephone dealings with Carol Mcelvanney in the Alnwick office pre completion through to our face to face liaison with Carol Norman Sales Advisor and the Site Manager Keith Wishart and latterly Cherie and Sylvia within Customer Services, we have been more than satisfied with the Cussins Service since acquiring our new home back in our native North East.All the above have made the traumatic experience / processes of moving home more tolerable and would compliment them all in contributing to our dream move home in our lovely Juniper property.Thanks again to you all and as we’ve subsequently titled the Review “ We can only Speak as we Find “
Karen · 8 March 2024
★★★★★ 5/5
TrustpilotBuying at Burgham Park
Fantastic experience from start to finish.
Karen · 24 August 2025
Agent replied · 3 June 2026
Hello Karen. Thank you for your review and kind words regarding Zoe. We're thrilled she's been able to assist you and you're now in your new Cussins home - enjoy!
★★★★★ 5/5
TrustpilotBackworth Eccleston Park
Chloe · 19 August 2025
Agent replied · 3 June 2026
Hi Chloe. We're delighted you've had a positive experience with Cussins so far and Lauren has been helpful and made you feel at ease. Also thank you for your kind words regarding our options available and standard of our properties. We look forward to welcoming you to Eccleston Park.
★★★★★ 2/5
TrustpilotGreat homepage - poor reality!
It's true that Cussins builds in beautiful areas, but with poor quality. Important information was not passed on during the sale so we had some negative surprises. With a better quality control and a bit more foresight a high rate of frustration could be avoided and Cussins would be able to earn even more money. The Cussins homepage promises a lot - the reality is a different.
Phil · 6 May 2024
★★★★★ 2/5
TrustpilotAward winning ??? Very questionable
The house itself is lovely, and leading up to closing the deal the service was fantastic. However, the post sale after care is shocking ! Six months in and my28days snagging list has to yet be completed. Builders show up late at best that’s if they show up at all, the French doors haven’t been sealed off properly soA brand new properly of 300k has mould barely six months into being lived in. No painters or decorators have showed up. I’ve escalated a million and one different issues to the customer care team who consistently respond that they have “escalated the issues to the sight manager” then never hear from them. Absolutely horrific customer care post sale, why should they care now anyway they’ve got the money ! .. the above are just a fraction of the issues which we faced post moving in the list goes on !!! Personally I wanted to go for trusted and “award winning” builders at this rate I might as well have went for the cowboys persimmons !
Nahla · 18 April 2023
★★★★★ 1/5
TrustpilotCussin's don't value their customers
Cussin's don't value their customers. Surrounding gardens drain into my property. This means my garden is frequently unusable. They have said that as the garden was built according to the plans the matter is closed. This is just one aspect of the terrible customer service I've experienced. Cussin's have no ambition to complete homes on time or finish the snagging process. I regret ever getting involved with them.
Tom · 23 October 2023
★★★★★ 5/5
TrustpilotMy move went smoothly
My move went smoothly, and the aftercare service was second to none, the site manager couldn't help us enough and all faults were fixed within days. Carol in the sales office was brilliant and so patient with us as we couldn't make our minds up. Love the house and feels like home.
Patricia · 27 March 2024
★★★★★ 5/5
TrustpilotA house-building developer that's stand out.
Great house, good layout, quality fitments, lovely location, good build quality - and best of all personal service from Cussins both during the build and afterwards, the latter being a big selling point for us.
Dorothy · 24 August 2024
★★★★★ 5/5
TrustpilotRiverside South Shields
Riverside, South Shields:
Daniel · 22 April 2025
★★★★★ 1/5
TrustpilotWoeful after sales care
As in line with the other reviews, they bend over backwards pre-sales, but their after sales is truly atrocious. 4 years on & we are still dealing with our snag list.
KB · 15 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
