Trusted Agent profile
★★★★★
75 reviews across 1 platform
Church Lane, Wark, NE48 3LX
Cussins Ltd's Wark office at Church Lane is rated 4.5 out of 5 across 75 reviews on 1 platform.
Every review we hold for the Wark office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing customer service
Amazing customer service from Caroline and Carol. Caroline has been involved with us predominantly and she’s been amazing. Thank you
Hello Marc. Thank you for taking the time to leave a review. We're delighted you've had such a positive experience at Summerson Place with Caroline and Carol.
5/5
TrustpilotEccleston Park Development
Cussins are lucky to have Lauren at the Eccleston Park development! We have just reserved our plot but already Lauren has gone above & beyond for us - notably, staying 2 hours past closing to ensure we made the right choice selection on our kitchen/bathrooms. The way she builds trust with customers made it so much easier to commit to the purchase, and we may have not moved so quick had it not been for Lauren! So far so good - hoping the completion & move-in are as seamless as it has been this far.
Hello Mr Young. Thank you for taking time to leave a review. Lauren is amazing and we know we're very lucky to have her as part of the team. We're pleased Lauren has given you excellent service, and assisted with the timeframes for your move. Enjoy your time at Eccleston Park.
5/5
TrustpilotBeautiful House…
I went to look at the show home on this estate (Eccleston Park) and was really impressed with what I saw. Lauren was incredibly helpful in showing me round and was able to answer all of my questions in full.
Hello. Thank you for taking the time to leave a review & we're pleased you liked what you saw at Eccleston Park and Lauren was able to assist you. We're sorry the moving times did not work for you but overall you had a great experience.
5/5
TrustpilotLauren at Ecclestone Park is great
Lauren at Ecclestone Park is great. Has always kept us fully informed and nothing has been too much trouble for her. Can’t wait to move in to our new Cussins home.
5/5
TrustpilotLauren has been brilliant at Eccleston Park
Lauren at Eccleston Park has been outstanding throughout the buying process. Very professional and personable which made our decision very easy. We can’t wait to move into our new home!
Hi Alessio. Thank you for your lovely feedback regarding Lauren, we're delighted you've had such a positive experience & wish you many happy times at Eccleston Park.
4/5
TrustpilotThe Eccleston Park site was lovely and…
The Eccleston Park site was lovely and Lauren was really helpful, talking me through what homes are left to purchase. Unfortunately there were no suitable homes for me but I’ll definitely look at other Cussin homes.
Hi Claire. Thank you for your review and we're delighted Lauren was helpful and able to advise. Please be sure to visit our other developments where we're sure we have the home for you.
5/5
TrustpilotWe are buying a house at Ecclestone…
We are buying a house at Ecclestone Park from Cussins and Lauren has been brilliant with us. So attentive and helpful throughout. Would recommend her to anyone.
5/5
TrustpilotEven though we didn’t go ahead with our…
Even though we didn’t go ahead with our purchase, caroline at Sycamore place Barrasford was exceptionally good and very friendly. Nothing was too much trouble. I would highly recommend Cussins Homes
Hi Angela. Thank you for taking time to leave a review. We're sorry you didn't go ahead with your purchase at Sycamore Place, however delighted that Caroline was able to assist you in a friendly professional manner and you'd recommend us to friends and family.
5/5
TrustpilotMy first house…
Just bought my first house through Cussins at Summerson Place. Really happy with the service I have received, specifically from Carol and Keith, the site manager. Buying your first house can be a scary prospect, but I was kept well informed and updated throughout the build, from foundations to completion. So far, the quality seems really good, and any small snagging issues have been sorted in a timely manner. Overall, I would absolutely recommend Cussins to anyone looking for a new build without having to worry about the quality of the finish.
Hi Rob. Thank you for your review. We're thrilled your happy with your purchase and Carol and Keith were able to offer support and advice throughout the process. Delighted your happy with with the quality of your home, and we wish you many happy years at Summerson Place.
4/5
TrustpilotBurgham Gardens
We recently moved into our house at the Burgham Gardens development. Zoe Hart has been excellent throughout! We have found her to be helpful, efficient and very personable.
Hello Andrea and Tim. Thank you for taking time to leave a review and we're delighted your happy with the service provided by Zoe, and that overall your experience was a positive one.
1/5
TrustpilotUnbelievably Bad
Three pages of snagging on a new Cussins home ( 5 years ago) was bad enough, particularly when the initial response to defects was “that’s normal”. Some were relatively minor but multiple water leaks, incorrect wiring and blocked toilet due to incorrect design were serious. However, biggest issue is now external brickwork gaps (up to 5mm) which developed after snagging period. Despite having an independent report that the defects are structural the worthless (unless the house falls down) 10 year warranty doesn’t cover the repair cost and Cussins aren’t interested (when you eventually talk to them) as they only built the house and are not responsible for the warranty after the snagging period. No new house builder is without issues, but Cussins take things to a new level.
5/5
TrustpilotMoving into our new home
Moving into our new home has been such a special experience for our family. My mum bought the house, and now me and my brother live here, and we truly couldn’t have done it without Carol. She made the entire journey feel not only smooth, but genuinely delightful and memorable.
Hello, thank you so much for your lovely review! It's wonderful to hear moving into your new family home has been such a special experience, and that Carol's care and attention to detail made such a difference throughout. We're also so pleased Alan was there to help along the way. Thank you for choosing Cussins, and we wish you and your family many happy years in your new home.
5/5
TrustpilotVisited Summerson Place, Carol is great
Visited Summerson Place and Carol was so friendly and helpful. She was so knowledgeable about the full process and made us feel at ease the whole time.
Hello Adele. Thank you for your review and kind words regarding Carol. We're delighted she was able to assist you and made you feel at ease during your visit.
5/5
TrustpilotCussins beautiful timeless homes
I recently visited the Cussins development at Eccleston Park in Backworth and instantly fell in love with The Rosemary. The property has a beautiful, timeless style that really stood out to me and felt like somewhere I could truly call home.
Hello Sarah, thank you for taking the time to share this review. We're pleased to hear you were impressed with The Rosemary at Eccleston Park, and that Lauren's knowledge and professional approach contributed positively to your experience. Thank you
5/5
TrustpilotCussins Summerson property
This was our first time of searching property in the UK. When we lost way to go another property site. Carol Norman was very helpful to give us how to get the site and invite us warmly to see properties in Summerson Place. After finished the original site visit, we went to Carol’s office to do site visit. Carol was very friendly, and helpful to tour their properties and patiently answered our queries We were impressed by the quality of the property and location and decided to make a purchase on that day. Carol also closely followed up the purchase process and made many valuable suggestions related to the interior decoration.Keith (site manager) is also very helpful and promptly followed up the list of snagging report even though we were not in the UK. When we came back the UK. Carol and Keith explained the operation of houses’ utilities in details and followed up minor defects raised by us. Overall speaking, we are very satisfied with this purchase.
5/5
TrustpilotTop notch
From stepping into the sales office to been handed the keys to my property at Summerson place I could not fault the whole procedure from meeting carol in the sales office to having any slight issues resolved it was a breeze, the site manager resolved the few very minor issues we had with impeccable promptness and efficiency honestly couldn't fault the Cussins team, well done guys all round, it's so nice to find a team that are actually interested in making you happy with a purchase, I would definitely recommend them.
5/5
TrustpilotTop quality build & customer care
We recently purchased a Lily 2 house on the Summerson Place development in Darlington. We received great customer care from both Carol and Caroline throughout the process. These houses are of a very good build quality. We experienced very minimal snags that were all sorted in a timely manner by site manager Keith and Alan. Would highly recommend!
5/5
TrustpilotA-Class Service
I visited the Cussins showroom and beautiful showhomes on Sunday and found Carol extremely helpful and knowledgeable. She helped me narrow down my search based on what I’m looking for from a property after initially feeling overwhelmed by choice. She took me in to the showhomes and had a lot of time for me and my many questions. Once I’m in a position to move forward I will be back!
Hello Amanda. Thank you for your review and we're thrilled Carol was able to assist you initially with some advice and information. Please do visit Carol when you're ready and she will be delighted to assist you.
5/5
TrustpilotAmazing Riverside Development
Amazing.. It’s my first sole purchase and I have to say I was petrified. As soon as I engaged with Caroline at the Riverside development she made me feel such at ease and has been absolutely brilliant. She has helped me all the way with options for kitchens etc and colours and basically made me feel more than just another sale. The quality of the build is excellent and everything is very high end not cheap and nasty as with some other builders. I get emails with updates on how the build is going which is really good. I am so looking forward to moving in to the property. Thank you Caroline and Cussins.
5/5
TrustpilotHighly recommend Cussins. Quality build and customer experience
I couldn’t recommend this builder enough. From the first day I rang the sales number to enquire about a property to now being happily settled in my lovely new house for two months. It’s been a stress free, enjoyable experience throughout. Carol Norman (sales) is an absolute credit to this company. She has been so very helpful and caring, never pushy and always goes that extra mile for her customers. Thank you for all your support throughout this process Carol 🙌 can’t thank you enough!Keith (site manager) also gets a big shout out. So approachable and reliable. After being in my new property for 7 days I presenting Keith with a small, minor lists of snags. Keith was straight onto them, with the majority rectified within hours. Thanks Keith!My third big shout out goes to Matthew. Such a nice guy that will do anything to help you out, always with a cheery smile on his face. Having previously purchased a new house from another builder, Robertson’s homes, I couldn’t stress enough how much of a case of chalk and cheese my experience has been throughout my home purchase joinery. I would highly reccomend summerson place and Cussins from not only a high q build quality perspective but also from a general new home buying experience. The operational team at Summerson place being the real jewel in this company’s crown. 5⭐️
5/5
TrustpilotCussins riverside south shields
When we first realised cusssins were building new homes on the riverside we knew immediately we just had to have one . From sending our 1st email to finally signing we were informed every step of the way how the process would work . Caroline from the sales office has been amazing throughout, answers emails promptly and calls when she has more information. Buying from plan can be scary but everything was always explained to us and we are looking forward to receiving our new home next month and enjoying those amazing river views .Thank you Caroline and Cussins
5/5
TrustpilotWe had a great experience buying our…
We had a great experience buying our first home, Carole was amazing who looked after us.
Hi Megan. Thank you for taking the time to leave a review. We're delighted Carol was able to assist you and any snagging issues were resolved quickly. Enjoy your new Cussins Home.
5/5
TrustpilotWe’re getting genuinely excited about our new Cussins home
We’re getting genuinely excited about our new Cussins home, and if it oozes the same quality as the Eccleston Park show home, we’re in for a real treat.
Hello Ben, thank you for such a thoughtful and detailed review! We're absolutely delighted to hear how much of a difference Lauren has made and we're delighted you've had such a positive experience. Thank you for choosing Cussins.
5/5
TrustpilotAn excellent service
Wendy was so helpful and patient with us on our visit.
Hi Diane. Thank you for taking the time to leave a review. We're thrilled Wendy was able to assist you and made your decision as easy as possible. We look forward to welcoming you to Debdon Falls.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cussins Ltd's Wark office has 75 reviews across 1 platform: 75 on Trustpilot (across the whole business).
Cussins Ltd Wark is rated 4.5 out of 5 across all 75 reviews.
Cussins Ltd Wark, Church Lane, Wark, NE48 3LX.
