Trusted Agent profile · Wantage
★★★★★
1,018 reviews across 1 platform
Reading Road, Wantage, OX12 8HT
St Modwen Homes's office in Wantage, at Reading Road, is rated 4.0 out of 5 across 1,018 reviews on 1 platform.
Every review we hold for the Wantage office, from every platform, shown as written. First names only.
2/5
TrustpilotPoor Aftercare Lets Down an Otherwise Decent Experience
I moved into my St. Modwen home at Branston Leas in March 2025. The sales process was relatively smooth, and the team were generally helpful throughout. There were a couple of occasions where I was told one thing only to later find that wasn’t the case, not deal-breakers, but frustrating nonetheless.
5/5
TrustpilotExcellent House and service
From the moment me and my partner reserved our plot to completion we were fully looked after and was helped every step of the way. Our experience with St.Modwens has been amazing and we couldn’t of asked for it to be any better when buying our first home. When buying our house me and my partner ran in to problems with our valuation and all the St.Modwen staff helped keep our minds at ease at a stage when we felt everything was going to fall apart. St.Modwens were so accommodating with letting me and my partner in our house during the build and it was amazing to watch our family home been built from scratch. When our house was completed me and my partner employed a private company to come and do some snagging in our property. I had read many reviews on new builds from many companies and many of them were bad which made us uneasy so that’s the reason we employed a private company to come and help snag the house. When we received our snagging report I was expecting many structural problems and issues that will take time to fix however we received only decorative snags and the person who snagged our house who has snagged many houses and different builders said this is one of the best she has seen. When we gave our snagging report to Phil the site manager he made sure that every decorative snag was sorted so that our home was more than perfect. We can’t thank Phil and his team enough for building our lovely home and been so dedicated and caring with us through out the whole process. Thank you all of St Modwens it been a pleasure. Highly recommend.
Hi Michael, thank you so much for taking the time to leave us a review. It's great to hear you had such a positive experience with us. I'll pass your comments along to the site & sales team; I'm sure they'll be very pleased with the feedback. Wishing you all the best in your new home. Thanks, Lydia
5/5
TrustpilotBanbury Place - Wolverhampton
We have been in our home for just over a year now and originally had a few issues pre-completion with regards to valuations but this was escalated and resolved by Bonnie. The support, service and professionalism from Bonnie was amazing and definately outweighed the early issues we had with site sales.Post completion we have had minimal issues and any issues we have had have been rectified or managed professionally by site manager Phil Hill. Phil has offered nothing but support and is an asset to both the Banbury Place site and St. Modwen.Special thankyou to both Phil Hill and Bonnie Perkins who for us personally without wouldn't have made the experience as currently achieved.
Hey Nathan, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. I'll pass your comments along to the site team; I'm sure they'll be very pleased with the feedback. Many thanks, Lydia
4/5
TrustpilotHouse
House, location and the builders have been great, the post purchase customer care has been fantastic, with great communication. Only a few little niggles, nothing really and they have been fixed quickly.
Hi Graham, Thank you for taking the time to leave a review and we are delighted to hear that you are enjoying your new home. If you would like to share further feedback on your sales experience, please get in touch at contact@stmodwen.co.uk. Best wishes St. Modwen Homes
5/5
TrustpilotEmber park, Middlesbrough
Me and my partner have visited the Ember park show home numerous times, Carl and Jane have been very welcoming and extremely helpful! As first time buyers, they’ve been very informative and supportive.
Hi Amy, Thank you for taking the time to leave a review. We are delighted to hear that Carl and Jane have been so helpful. Best wishes St. Modwen Homes
5/5
TrustpilotI would like to say a huge thanks to…
I would like to say a huge thanks to Kirsty Fuller at Kiln Barn Road Kent Ditton branch. Kirsty accommodated the special requirements I have, kindly answered all of my hundreds questions, patiently helped me selecting all the interior details. Kirsty was always easy to reach via phone or email. I would highly recommend!
Thank you Alexander for taking the time to review your experience with us. We really appreciate it. Wishing you all the best! Many Thanks, Lydia
5/5
TrustpilotL.cole
Ra at St modwen West works has been extremely helpful with advice as having problems at the beginning of purchase.He always rings to say how things are going along looking forward to moving in.
Hi Linda, Thank you for taking the time to leave a review. We are delighted to hear that Ra has been so helpful and we hope you enjoy your new home when it's ready. Best wishes St. Modwen Homes
5/5
TrustpilotEveryone I have dealt with when buying…
Glan llyn Everyone I have dealt with when buying our new home has been amazing! The sales staff Simon and Toni were brilliant. Matt & Liam were excellent when we first moved in and Josh our customer service manager is fantastic. They have all been so helpful and supportive and I cannot fault any of them. Would 100% buy from St Modwen again.
Hi Vicki, thank you so much for taking the time to leave us a review. It's great to hear you had such a positive experience with us. I'll pass your comments along to the teams; I'm sure they'll be very pleased with the feedback. Wishing you all the best in your new home. Thanks, Lucy.
1/5
TrustpilotDigbeth One 2
I reserved an apartment in Digbeth One 2. In the brochure was a wooden and white bathroom. I was buying from abroad so the 3rd party salesman from Global One sent me a video of a show apartment that also had a wooden and white bathroom and was told that all apartments are exactly the same.Coming close to completion I realised there were 2 styles of bathrooms and the plot reserved for me was not the same bathroom I was shown. When I mentioned this I was met with defensiveness and told it shouldn’t matter.I didn’t like the other style bathroom and didn’t want to proceed with the purchase.I have not been able to get back a £2,000 reservation fee, which now I know is higher than most people pay for a reservation fee. I’m also down on £1,500 for solicitor fees and £1000 for mortgage advisor fees. I have been told by One Global Property that there is no legal obligation to pay me back my reservation fee even though I was miss sold a different colour bathroom. They told me it’s in the brochure, but only one style of bathroom was in the brochure. It wasn’t in the brochure. It’s false advertisement. There is legal obligation and there is moral obligation. What they did and how much of my money they kept is morally wrong.It seems by other one star reviews that it’s normal for this company to sell you one thing and deliver another. I have filled a complaint with the Estate Agent Authority and will also contact Trading Standards to tell them about the shady advertising loopholes this company and their sales partners seem to use frequently.Some of the reviews on this company are good, some are terrible. Proceed at your own risk. They only care about your money and are dishonest.
Hi thank you for taking the time to review your experience with us. We are sorry to hear you've had a few problems in your journey. If you have any outstanding problems, could you please email sales@stmodwenhomes.co.uk and we can get these looked into for you. We have sent a copy of this review over to our Sales Manager for Digbeth One 2. Thanks, Lydia
5/5
TrustpilotExcellent!
Shirley is doing an excellent job, very responsive to phone calls, made sure we are satisfied by explaining us all the plans in detail and 3D images. Not pushy at all, gave us plenty of time before we decide. Andrew was also very helpful while Shirley was away. They suggested Beth as a mortgage advisor, we were not planning to go with her but we ditched our mortgage advisor and went with Beth. She sounded experienced and very thorough and pointed a major mistake our advisor had made, which was going to result in loss of money. We are also using the solicitor suggested by Shirley. So far very satisfied with all of them!Update: Our exchange has gone through smoothly, used St Modwens recommended mortgage advisor and solicitor, all of them very professional and stick to the timelines.
Hey, thank you for your review. It's great to hear that the team have been so helpful and we'll be sure to pass your feedback on. Wishing you all the best! Thanks, Lydia
4/5
TrustpilotRachel and Julie were very approachable…
Rachel and Julie were very approachable and professional in handing out the information, brochures and were very thorough with the process. Me being the first time buyer had little knowledge and confidence about the process but after they went through it all i am now pretty much content and very happy with the way everything went through at the reservation. I am very much satisfied and i shall keep in touch throughout my journey to my new home. Overall good staff, place and obviously good homes.
Hey Ram, thank you for leaving us a review. We are glad you have had a positive experience with us. I'll pass your comments along to the team! I'm sure they'll be very pleased to hear this. Many thanks, Lydia
5/5
TrustpilotCustomer Care Glan Llyn - Callum is world class 🌍🤩
Customer service team go above and beyond every time!A special thank you to Callum who is an especially skilled tradesman. His work and the results speak for themselves. What an absolute treasure to the company! Also Josh, big thank you for always getting things sorted for us! Cannot recommend Glan Llyn enough! The team here are 10/10
Hi Bethan, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best.Thanks, Lucy.
5/5
TrustpilotRichie - ST Modwen's greatest asset...
Richie - ST Modwen's greatest asset...Richie has attended our home today St Modwen (Heathy Wood) to complete an outstanding snagging item. As always Richie completed the item, and as always, goes above and beyond, He is always pleasant, friendly, and extremely professional. There is nothing that is too much trouble for him. A great person, and a true asset to St Modwen!
Hi, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on to the employee mentioned. Wishing you all the best. Thanks, Lucy.
5/5
TrustpilotGreat experience
Great experience buying a property with St Modwen. Julie and Adrian were very helpful and informative during the buying process and since moving in Steward and David have been great and very attentive to anything that needs follow up. Buying a house is very stressful but I think St Modwen did a great deal to help alleviate that stress.
Hi James, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting. Wishing you all the best in your new home! Thanks, Lucy
5/5
TrustpilotGreat Customer Service
Once again St Modwen's have exceeded our expectations. A problem with our outside light which had stopped working. One quick email and we were met with a prompt response and the light seen to and fixed within 2 days. Gabrielle is always on hand to solve any issues we have, promptly and professionally. Thanks Gabrielle for your continued great Customer Service.
Hi Lorna and Eddie, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
5/5
TrustpilotVisited the Cedargate at Valley Rise…
Visited the Cedargate at Valley Rise Delves Lane on the 7/5/26. A stunning home presented beautifully. Joe who came to talk to us couldn’t have been more helpful. Received loads of info from her with no pressure.
Hi Matthew, Thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your visit to Valley Rise and that Joe was so helpful. Best wishes St. Modwen Homes
1/5
TrustpilotDishonest and scammy builder.
Poor customer service, a dishonest sales team, and arrogant site managers are just a few of the problems. Think twice before you trust a single word coming out of the sales team, because the way they treat you once the purchase is completed is an absolute sham. I got the keys to a property that did not even comply with their own designs. And when I asked about it, all I got was a bunch of lies, and it is still going on. They're putting off resolving the issues and, on top of that, they're causing damage to my property as if it were an accident. Never buy from them since they are a complete rip-off. They even warned me of these consequences a few weeks after the purchase was completed and told me to keep my mouth shut. Kiln Gate, Burslem is the location.
Hi, I am very sorry to hear you are disappointed in your journey so far. Please do not hesitate to contact us on sales@stmodwenhomes.co.uk on and we will be happy to assist you further on this. Thanks, Lydia
5/5
TrustpilotGlan Llyn
Our journey with St Modwen has been absolutely fantastic. Simon has been brilliant through out and we can’t thank him enough for everything he has done. The site guys Matt and Liam have been brilliant also. Highly recommend St Modwen if you’re thinking about buying a new build, and if you’re looking in Glan Llyn you’re in great hands - thank you all so much
Hi, thank you so much for taking the time to leave us a review. It's great to hear you had such a positive experience with us. I'll pass your comments along to the employees mentioned; I'm sure they'll be very pleased with the feedback. Best Wishes, Lucy.
5/5
TrustpilotI would like to thank Dan from St
I would like to thank Dan from St. Modwen homes for an amazing support and after care, really helpful with everything that’s been requested. He had been checking on us to make sure we are 100% happy and that there is no issues. This man deserves recognition for this !
Hi Piotr, it's great to hear that our Pear Tree Fields team has been helpful and promptly corrected all your snags. Wishing you all the best in your new home. Thanks, Lydia
5/5
TrustpilotPlot#21 Repair Works
Plumber Andrew & Carpenter Matt are amazing. They help us to fix the issue quickly and are always polites, handle the job with care and skillful. St. Modwen Homes should be very pround of them. There is a huge differnece between selling a house or providing a comfortable home to customer. Thank you Matt and Andrew.
Hi Hong, it's great to hear you had such a positive experience. Thank you for taking the time to review your experience with us. Many thanks, Lucy.
5/5
TrustpilotWe purchased a property from St Modwen…
We purchased a property from St Modwen at Snibston Mill last week and had a fantastic experience throughout. Kyle, the sales representative, is very approachable, professional, and always welcoming, with a consistently positive attitude. He made us feel comfortable and supported from start to finish.
Hi Dan, Thank you for taking the time to leave a review. We are delighted to hear that Kyle has been so helpful throughout the buying process and we hope you enjoy your new home when the time comes. Best wishes St. Modwen Homes
4/5
TrustpilotOverall impression: Great
Overall impression: positive. The overall process went very smooth from beginning to end. It finished earlier than expected which is great. They kept us updated as the construction went forward. However. i felt at the end things were rushed and few minor things were left undone at the time of our move. But all of them have been fixed and sorted by now. In the end its all good. There were some miscommunication initially. I am a nhs worker. 5000gbp was supposed to be given towards our incentive. We chose 3000gbp towards our flooring. However, in the DIP rather than mentioning 3000 gbp, they mentioned a specific flooring type so this made our choice restricted. So we did not receive the whole 3000gbp that was promised to us. But the other 2000 gbp of the incentives has been given in full as promised. I think this was partly our fault as we should have read the DIP through before signing. But as first time buyer we did not have any idea about the flooring staff initially. The house itself is great. This is our first home and at the end of the day I look forward to coming back home. I find the peace I needed in this home. Again Over all the whole process was great. Few st modwen staff have been super helpful like Manjit, Wendy, Dylan, Lizzy.
Hello, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lydia
5/5
TrustpilotGlan Llyn - Newport
Simon and the team at the Glan Llyn site in Newport has been fantastic throughout the whole process. Communication has been 10/10, quickly resolving any issues or questions we had. The team have been great to resolve any snags post moving into the property and this has always been dealt with professionally with great communication and customer service throughout. Thank you all:)
Hi Jessica, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
5/5
TrustpilotAnother great experience from St Modwen
Another great experience from St Modwen’s. Had our light fittings checked over by the incredible Richie. I cannot fault his workmanship. Richie is an asset to them. Always so hard working, professional and polite. Nothing is too much trouble and finishes the job to the highest of standards.Always goes above and beyond. Another great job completed by Richie 👍🏻
Hi, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
St Modwen Homes's Wantage office has 1,018 reviews across 1 platform: 1,018 on Trustpilot (across the whole business).
St Modwen Homes Wantage is rated 4.0 out of 5 across all 1,018 reviews.
St Modwen Homes Wantage, Reading Road, Wantage, OX12 8HT.
