St Modwen Homes Wantage reviews

★★★★★ 5/5

Trustpilot

Highly recommend We moved into our new home in April 2022…

We moved into our home in April 2022 and from the start right up until today we have had excellent customer service from the Fairway Team. Julie in sales kept in touch regularly supporting us with every step in buying our new home; Gemma and Matt who were second to none in supporting us once we had moved in, Gemma showing us around our property prior to completion and following up any queries we had once we’d moved in, acting on them quickly and efficiently. Customer services always answered emails and followed up our snagging list quickly, everything we brought to their attention has been solved. Thank you Team Fairway!

Gill · 28 January 2023

★★★★★ 5/5

Trustpilot

St Modwens, Fairways Stafford

Re St Modwens Homes, Fairways Stafford. We purchased our 5 bed home in September 2022 and have had a lovely experience with the sales team (Rachel / Julie), Site Manager Stuart and Customer Service Manager David. In terms of snags, which are expected in a new build - we have had nothing major and any small issues have been dealt with promptly and sorted within a decent time frame and to a good standard - also nothing that would put you off buying a new home! We are really pleased with our new home and the service offered to date. Customer service always responds to emails and timeframes are adhered to - it is a shame to read some of the other reviews saying this is different for them at other sites. Having spoken to other familes on the site, they have had a similar exprience to us (so perhaps the negative review are site specific?). The Site Manager Stuart has been fantastic in his approach of not forgetting customers who moved in six months ago, rather than just focusing on people just moving in. Our Customer Service Manager David is always happy to touch base and ensure we are still happy six months in! As is Courtney in the Customer Service Team who we deal with via email. My only advice would be for any snag touch ups, request St Modwens own experienced technicians, rather than the outsourced technicians! Overall, a very safe and concious house builder, who values customer service.

JS · 27 January 2023

★★★★★ 1/5

Trustpilot

After Miller combines with St.Modwen

After Miller combines with St.Modwen, the customer service gone wildly worse. I have told them the tiles went wrong for months and no replies at all. It is not like that before when we move in years ago, the site team would take care of it at once and the problem will be solved within a month. It is really disppointing and I am not going to recommend it anymore.

Angel · 5 October 2025

★★★★★ 5/5

Trustpilot

Excellent

I had a snagging problem and I contacted the Customer service. They sent the warranty manager and their repair engineer (Phil) He did the repair professionally. He left the repair room tidy and very clean. I am very satisfied with the quality of the repair. That's why I score a 5▪︎.

Spencer · 19 March 2026

★★★★★ 5/5

Trustpilot

Mihail Bujor is a legend

Mihail Bujor is a legend. His work is impeccable, he’s very knowledgeable and he is very friendly. He goes above and beyond to make customers happy. He’s been round several times to cover up work been done on walls/ceilings and tix damaged skirting boards. Once he’s done everything looks brand new. St Modwen are lucky to have him and should give him a raise!

Tom · 13 February 2024

★★★★★ 5/5

Trustpilot

We’ve been to lots of other new builds…

We’ve been to lots of other new builds in the area and we’ve been made to feel insignificant at another developer. We then went to St Modwen office at Glan Llyn in Newport and were made to feel very welcome. Loved the homes, the public open space etc. They offered us lots of options, answered every question and we’re not the easiest to please. We might not be buying right now as we would prefer to wait. We will 100% be coming back to buy when we are ready. People by from people, Simon, the gentleman who was there was great! His colleague Helen was also very helpful. Thank you again and we will see you soon :)

Lara · 25 November 2022

★★★★★ 5/5

Trustpilot

Excellent work

Today I had Milhail do some sealing for me needed on the French doors in my two bedroom house in Wantage. The work done is excellent.Any issues have been sorted out very quickly and professionally. The customer service is really good.I’m really pleased with Sam, Stuart and the team. Thank you. M Cox

Martin · 30 August 2024

★★★★★ 5/5

Trustpilot

Absolutely lovely experience here

Absolutely lovely experience here, the ladies made the reservation meeting for my sister so special and personal which I didn’t experience with buying my own new build through a different builder so it was really refreshing. They're clearly very passionate about what they do and that makes a huge difference.

Freya · 21 March 2026

★★★★★ 5/5

Trustpilot

Snibston Mill

We moved into our house on the Snibston Mill site in Nov 2025, we are more than happy with our house. The build quality is brilliant, location for families is great, next to the Snibston collery park, which has a lovely cafe, century theatre, play area, fishing lakes, golf course, bike trails, lovely walks.

Kylie · 15 February 2026

★★★★★ 5/5

Trustpilot

Great experience

The staff at Banbury Place, especially Manjit, have been absolutely fantastic during all stages of the purchase process. Manjit has happily answered all questions we have and has been very accommodating towards us as first time buyers, explaining the process and guiding us through it. Thank you for making this journey so easy and exciting. We have been receiving regular email updates on our new home and are extremely excited for the completion and move in.

MS · 8 March 2023

★★★★★ 5/5

Trustpilot

5 Star Service throughout

This is my second home on the Glan Llyn development and St. Modwen have always solved any issues really quickly. Recently we had a couple of snagging issues that we talked to Joshua Beesley (Customer Service Manager) about and he couldn’t have done more to sort things out. Matt and Liam were great straight after purchase and Simon helped us buy easily. It’s a great team.

Karen · 1 December 2023

★★★★★ 5/5

Trustpilot

Technician at St Modwens

Just wanted to leave a quick review for the technician that came out today (Darren), following some electrical work by an external contractor. Darren was fantastic - he went above and beyond to ensure the work was completed to a good standard, polite and informative and was very clean and tidy after completing the work. Really really good service thank you.

JS · 15 March 2024

★★★★★ 5/5

Trustpilot

St Modwen customer service has always…

St Modwen customer service has always been good, but was brilliant this time - over and above the call of duty after I’d dropped a precious earring down the en-suite sink.

J · 30 July 2026

★★★★★ 5/5

Trustpilot

We would like to express our sincere…

We would like to express our sincere gratitude to the entire St. Modwen Homes team for the outstanding service and support we have received throughout the purchase of our new home.

Peter · 28 July 2026

★★★★★ 1/5

Trustpilot

Sub-standard workmanship/customer service

I’ve lived at St. Modwen Homes estate in Hendrefoilan Swansea since August 2020.During this time I have experienced all manner of inconveniences: 1. sharing the area with a large contingent of students who treated the place like their late night/early morning playground, often verbally abusing residents when confronted to be considerate, 2. a building site with dust storms swirling around, trucks rumbling up and down the road, a terrific amount of noise and giving a management company the go-ahead to start charging a service charge for non-existent facilities! Everything is coated with dust, in dry weather you couldn’t hang clothes on the line because of the dust. I think the residents should be compensated for the inconvenience suffered, not the residents be charged for living here!The houses are well designed, but the workmanship is very poor. I’ve had to nag customer service very hard to get anything done and even when it gets done, often the standard is very poor. Take my recent experience with a new retaining wall built at the back of my house. No they couldn’t build it first time around, they tacked on fences to an existing old wall and then decided to come back to build a proper retaining wall. This meant cordoning off the back of the garden supposedly for a couple months, it took at least 6. After heavy rainfall we experienced water gushing though an expansion joint in the wall which they had not sealed. They came and sealed it quickly, but they couldn’t even do that right, they left holes which during more recent heavy rain allowed water to pour through the wall flooding my garden again!If you speak to anybody on my road, they will paint the same picture, one neighbour had a shower which poured water all over the downstairs because the waste was not connected, another they hadn’t connected their sewage waste to the mains. Can you imagine the stink! Stone work falling off, damaging vehicles. I had a piece of wood which had been disposed of in my en-suite toilet stopping it from flushing. There are too many things to mention.Think twice before you buy! Nicely designed houses, terrible workmanship, don’t care about their customers, just want your money!

Robert · 18 October 2024

★★★★★ 5/5

Trustpilot

I visited ember park today and the…

I visited ember park today and the young guy was very helpful although we are not buying there we are buying at another site he was very personable and friendly what a lovely showhome aswell.

Theresa · 28 June 2026

★★★★★ 5/5

Trustpilot

Kyle is a very good person and he give…

Kyle is a very good person and he give us the best treatment, his customer services is topnotch. I can’t wait to move in🍷

Damilola · 23 May 2026

★★★★★ 1/5

Trustpilot

Issues with fitting substandard Moores kitchens…

The issues I have are the Moores kitchens that they fit. I have a 5 year old house on the Egstow Park Estate and the doors are peeling on our kitchen; every door has delamination to varying degrees. On four of them, the lamination is completely unstuck . I have contacted St Modwens who aren't interested and also Moores , who aren't interested. We are having to fit a new kitchen at our considerable expense. The worrying thing is, Moores have a dreadful reputation on trustpilot & I have been told by many homeowners on our estate alone that they are having the same issues as us with peeling doors and are having to replace their relatively new kitchens. I have also been told that this is a country wide known issue Why is St Modwens allowing shoddy quality products in their homes and charging a small fortune for them ?

Kay · 15 October 2024

★★★★★ 1/5

Trustpilot

Worst company ever

We bought a property in the Egstow Park development, and have been utterly disappointed with the aftercare and customer service. We have had numerous problems such as holes made with hammers in walls to fit wiring. On day of completion and receiving keys we found that our patio doors would not lock. Drive way was not completed, man hole covers not flat which they have said they have repaired but have not.Gardens around this property / plot is mainly all clay and laid with building rubble which has been covered over with turf. We have pulled out left over wiring out of the ground. Fencing is falling apart.Roof tiles not fitted correctly to the roof, paint peeling off the garage doors, doors not fitting correctly in the house the list could keep going on and on.We have stopped reporting to customer services as they just brush it under the carpet, they don’t care once you have bought the property and you are in your home.Worst company ever… RIP off British comes to mind

Lyndsey · 31 August 2022

★★★★★ 4/5

Trustpilot

Aaron & Jayne - Your Support Made Our Home-Buying Experience Effortless

I wanted to take a moment to share my appreciation for the exceptional experience we had working with both of you during our home-buying journey. Aaron, from the very beginning during the Show Home Tour to the final Key Hand-over, you were with us every step of the way. As a first-time buyer, I had a lot of questions, and you took the time to answer them with great patience, making the entire process much smoother.Jayne, your friendliness and support were equally invaluable. You went above and beyond, even stepping in to communicate with the solicitors when we couldn’t reach them. Honestly, I found myself interacting with you both more than with the solicitors themselves, and it was such a relief to have that level of communication and support.Thanks to both of you, the journey was hassle-free, and I’m very grateful for all your hard work.Overall, I would definitely recommend St. Modwen Homes (West Works) to others. The quality of materials used in the construction and the care that went into delivering such a well-packaged home really stands out. The only reason I’ve given 4 stars instead of 5 is due to a couple of minor things I noticed after moving in, but did not report yet.Once again, thank you for everything!

Satish · 15 October 2024

★★★★★ 5/5

Trustpilot

A great experience overall

We moved into a St Modwen new build and the customer service experience was excellent throughout. They put us at ease through any snags that were needed to be fixed, and the overall quality of the house was to a very high standard. Lizzy our customer service rep was very helpful, and Bobby / Nab were also very attentive and helpful when we first moved in, dealing with any snags within a matter of days.

Dave · 24 February 2023

★★★★★ 5/5

Trustpilot

I would like to thank Ritchie at Heathy Wood

I would like to thank Ritchie the contractor at the Heathy Wood development for his work on our shower room. He has completed his work in a very professional manner and has an excellent attitude in terms of providing customer satisfaction, always arrives when he says he will, and has a very friendly manner.

John · 1 July 2024

★★★★★ 5/5

Trustpilot

It’s the people that make the difference.

We’ve recently been visiting all the new build sites in Worcester having sold our home. We first met Emily at Pear Tree Fields site when we made an appointment to view. From the moment we arrived on site, Emily greeted us so warmly and introduced us to the site.Having made time to really understand our buying requirements, she took the time to introduce us to the few plots remaining on the current release.On requesting some further details, Emily always replies within the hour on contacting her and is so helpful.We think we’re interested in a plot on a future phase but can’t proceed as we don’t even know the price yet.Having met loads of sales people on new build sites recently, Emily is by far the most professional and helpful. What an asset to your company.

Craig · 7 July 2022

★★★★★ 5/5

Trustpilot

GLAN LLYN

We visited the site recently and absolutely fell in love with it. Huge park on site with lakes and play areas, the homes are all spaced out and back from the road, well designed and attractive. The sales team of Toni and Simon were fantastic, they were so helpful, nothing was too much trouble, they responded to emails promptly and kept us in the loop with information, they are a credit to the company. Beautiful development and excellent sales team.

Angela · 3 July 2022