Every review we hold for the Wantage office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSt Modwen's have been amazing
St Modwen's have been amazing, they have gone above and beyond even after we moved in. When having our garden done by a separate company they even helped us by providing us a skip and answering all the questions we had to save us any extra expense. We can not recommend them enough.
Leanne · 3 August 2022
Agent replied · 23 October 2024
Hey Leanne, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Wishing you the best in your new home. Many thanks, Lydia
★★★★★ 5/5
TrustpilotThank you to Lee and Callum
Big thank you to the technicians Lee and Callum at the Littlecombe site. Was really impressed with the quality of their work and both were friendly and very respectful of my house. Thanks guys!
Steve · 7 February 2024
Agent replied · 23 October 2024
Hi Steve, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lucy.
★★★★★ 5/5
TrustpilotShowing our appreciation to John(Glan Llyn)
Showing our appreciation to John ( Glan Llyn) for replacing our damaged kitchen unit door.He arrived on time and got straight to work - whilst he was around he also helped us attend to a snag with one of our internal doors .
PO · 26 June 2023
Agent replied · 23 October 2024
Hello, thank you for taking the time to review your experience with us, we’ll be sure to pass your feedback on. Many thanks, Lucy.
★★★★★ 5/5
TrustpilotLee and Darren were Fab
Lee and Darren from ST M came to rectify a snag (floor boards) @ our house in Hilton valley they were excellent and cleaned up any mess afterwards.They were professional and friendly.Aruna
Aneka · 10 March 2024
Agent replied · 23 October 2024
Hi Aneka, it's great to hear you had such a positive experience with our team at Hilton Valley. Thank you for taking the time to review your experience with us.Many thanks, Lucy.
★★★★★ 5/5
TrustpilotExcellent for first time buyers
In terms of buying my first home I couldn’t ask for a better service.I asked about first time buyer benefits and they offered to cover legal fees and carpeting in the house.The people on site are very friendly and amiable and they have come to fix certain things around the house in a timely mannerBig thumbs up
Alex · 17 November 2021
Agent replied · 23 October 2024
Hi Alex, thank you for your review. It's always great to hear that the team helped make someone's first home buying experience exciting. We are glad you have had a positive experience with us. Thanks, Lydia
★★★★★ 5/5
TrustpilotSt modwen homes is a great place to…
St modwen homes is a great place to purchase your house the sales team and the builders are great and understanding always there to help. any snags were fixed immediately also. highly recommend.
Josh · 7 February 2024
Agent replied · 23 October 2024
Hello Josh, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
★★★★★ 5/5
TrustpilotGreat customer service
The aftersales team have been very helpful in resolving the issues I raised and the persons that carried out the work were really friendly and helpful.Great customer service!
Grace · 16 May 2024
Agent replied · 23 October 2024
Hi Grace. Thank you for leaving a review. We are glad to hear that our Customer Service team has been on hand with any problems you may of had. Wishing you the best of luck in your new home. Lydia
★★★★★ 1/5
TrustpilotAbsolutely awful company
This is not a five star company.Anyone going to buy a house from st modwen I would advise you to run away now and be happy you did.And avoid years of problems
James · 25 February 2024
Agent replied · 23 October 2024
Hi James, we're very sorry this has been your experience and will pass your review onto the relevant team at Glan Llyn. In the meantime, please do not hesitate to contact us on sales@stmodwenhomes.co.uk and we will be happy to assist you further on this. Thanks, Lucy.
★★★★★ 4/5
TrustpilotWe have a property at The Fairways
We have a property at The Fairways, I want to say thank you to Gemma, she is very helpful and professional. She helped us solve our problems very quickly.
Frédérique · 30 March 2023
★★★★★ 1/5
TrustpilotTerrible (None existent) customer…
Terrible (None existent) customer service! Raised an issue several times and no one can answer my questions. Spoke to numerous people within the South West department. Still no resolve. I thought you were a 5 star builder
Ashan · 1 November 2023
Agent replied · 23 October 2024
Hi, we are sorry to hear you've not had a great experience with us. If you could you please email sales@stmodwenhomes.co.uk with your contact details and some insight in the problems and development your review is regarding, we’ll be sure to pass this over to the most relevant team. Thanks, and we look forward to hearing from you shortly, Lucy.
★★★★★ 5/5
TrustpilotHighly reliable builder
At. Modwen Homes deliver good services to us, it makes us happy in all aspects. I highly recommend this builder to all my friends in UK, especially for their customer services and technicians who gave us a very warm assists, always.
ALEX · 21 July 2023
Agent replied · 23 October 2024
Hello Alex, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
★★★★★ 1/5
TrustpilotAppalling build quality and zero customer care
I had the misfortune (or lack of judgement) to buy two new build properties from St. Modwen in Rugby five years ago and have been plagued with poor quality build issues and an indifferent St. Modwen.The plumping and heating problems started within weeks (leaks and boiler repeatedly failing) with St. Modwen refusing to attend the property and fix things.I have since had shower trays slip (not supported properly with excess silicon used to hide the gaps), numerous plumbing and heating repairs, uncovered bodged electrics (incl. no light covers in loft creating fire risk) and replaced inadequate loft lagging (their light fitters had also moved and not replaced it)Predictably St Modwen just ignored my email on this last month and will rely on a vague boiler plate response to the real problems their customers endureI did get a response from my August 22 review asking me to make time to speak to St Modwen. I did and they didn’t bother to then call - why ask?Since then I’ve had another £500 of plumbing bills on a house just 5 years old as I continue to pay to fix their woeful build quality.
Glenn · 7 December 2022
★★★★★ 2/5
TrustpilotSales team over promises
Sales team over promises - customer care team doesn't deliver on those promises.Quality of construction and equipment installed is not durable.Customer care team is slow at resolving matters and lack accountability.
Ali · 5 March 2024
Agent replied · 23 October 2024
Hi Ali, we're very sorry this has been your experience and will ensure our customer service team are made aware of your problems. Please can you email sales@stmodwenhomes.co.uk with further contact details and we can investigate this further for you? Thanks, Lucy.
★★★★★ 5/5
TrustpilotMatt and Phil great job
Matt and Phil came today to fit a mirror for us. They were very professional and did a great job with the mirror. They even cleaned up after themselves. Very pleased.
Emma · 27 February 2024
Agent replied · 23 October 2024
Hey Emma, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Thanks, Lucy.
★★★★★ 1/5
TrustpilotAVOID if you want your carpets looking a mess!!
I have been in the property for less than a year, and my carpets are disgraceful! I was told by the customer service at the time that my carpet had lost a pile and it would be replaced now I am being refused a new carpet. Their excuse is the longer the pile the more it will flatten. Are we joking? If we was advised currently we would have gone for a cheaper carpet. It is hearbtreaking you save up money for your new home to look the best, and not even being in the property a year this is disgraceful. The customer service has been no better. The new customer service manager then came out to my property and admitted my lounge was "very bad"!! Avoid St.Modwen & Saint Flooring at all cost. I am embarrassed to have people round to my BRAND NEW house due to the state of the carpet. This has been going on for over 3 months now, and still no joy.
Chloe · 16 November 2022
★★★★★ 5/5
TrustpilotGood Aftercare and Service
Been very pleased with my new home. I have had a few snags but these have been sorted quickly and always had follow ups to check all is well by the on site team and managers. All in all exceptional 121 service in my experience.
Technical · 15 February 2023
Agent replied · 23 October 2024
Hey, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Wishing you all the best in your new home! Thanks, Lucy.
★★★★★ 5/5
TrustpilotThe team at st Modwin have been great…
The team at st Modwin have been great through out!All the team have been great and helped out along the way!Thanks again, Simon, Toni, Liam and Josh for making the process pain free!!
Mitchell · 5 January 2024
Agent replied · 23 October 2024
Hi Mitchell, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
★★★★★ 5/5
TrustpilotBuying Our First Home
A fantastic experience with buying our first home. Both Simon and Toni at the sales office have been attentive, helpful and friendly and have guided us through a process that is obviously very new. We would recommend St. Modwen in a heartbeat and we can’t wait to move into our new home!Alex and Sophie.
Alex · 18 January 2022
Agent replied · 23 October 2024
Hey Alex, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. I'll pass your comments along to the sales team; I'm sure they'll be very pleased with the feedback. Many thanks, Lydia
★★★★★ 1/5
TrustpilotThe new house I just bought was less…
The new house I just bought was less than five years old, and the ceiling leaked twice. Very disappointed with the quality of their work, we had to cut the floor up to get it to work, wasting a lot of time and money.
Jen · 8 March 2023
Agent replied · 23 October 2024
Hi, I am very sorry to hear you are disappointed with your journey so far. Please do not hesitate to contact us on sales@stmodwenhomes.co.uk on and we will be happy to assist you further on this. Thanks, Lucy
★★★★★ 5/5
TrustpilotSt.Modwen new house .
The sales and after sales team were fantastic and responded to any of our needs. We would highly recommend St.Modwen houses, they were amazing throughout.
Angela · 3 June 2024
Agent replied · 23 October 2024
Hi Angela, thank you for taking the time and reviewing your experience with us. We wish you the best of luck in your new St. Modwen Home. Many Thanks, Lydia
★★★★★ 5/5
TrustpilotA little bit of magic
Staff have gone out of their way to help me reserve my new home They are friendly, knowledgeable, and patient in going through everything necessary to make it happen. The quality of the homes is amazing and I can’t wait for the day when I get my keys 😀
Maisie · 22 August 2022
Agent replied · 23 October 2024
Thank you for leaving us a review Maisie. It's great to hear you had such a positive experience with us so far. Wishing you all the best. Thanks, Lydia
★★★★★ 3/5
TrustpilotOnly care about the sale
Started off as a fairly good experience, show homes are lovely and felt we were able to explore sufficiently however there definitely were some negatives, to name a couple of examples, we felt rushed in the options meeting & had some mixed messages during our sale, our neighbours also managed to get their house for £10,000 less than us after we were told there was no movement on the house price. Initially after moving in the developers were very keen to help sort out snagging issues, now they couldn’t care less. You would think they’ve gone bump they’re that hard to get hold of. It’s been 4 months since our last update, we have several outstanding snagging issues including damage which was caused by contractors coming in to fix other snagging issues ! I have spoken with people on our street and they are all in the same boat, one person has had a broken boiler since they moved in & another has a broken oven but isn’t even bothering to reach out to st modwen as it’s completely fruitless and pointless to do so.
Becky · 24 September 2022
★★★★★ 5/5
TrustpilotRob Wainwright is excellent
Extremely satisfied with the work by Rob!Had some issues with some doors and he restored them perfectly. The overall support and quality of work is highly appreciated
Sandra · 16 April 2024
Agent replied · 23 October 2024
Hi Sandra, we appreciate you taking the time to leave us a review. We are glad you've had a positive experience with us! Wishing you all the best in your new home, Lydia
★★★★★ 5/5
TrustpilotMove smooth and easy
Move smooth and easy. Great help from Olivia in sales office Clear process. Usual snagging as expected in new build but Bob at Bramshall Meadows has gone above and beyond to make process smooth and hassle free.Credit to the company
Kev · 9 June 2023
Agent replied · 23 October 2024
Hi Kev, thank you for your review. It's always great to hear that the team helped make someone's home buying experience smooth and enjoyable. We'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lucy.
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