St Modwen Homes Wantage reviews

★★★★★ 5/5

Trustpilot

Brought my second st modwen home at…

Brought my second st modwen home at Bramshall meadows, great experience from start to finish, good communication by sales and the site, quality of the house is of a high standard and had no issues since being here, would highly recommended st modwen homes

Nathan · 31 January 2023

★★★★★ 5/5

Trustpilot

St Modwen Homes are superb

My experience with St. Modwen Homes have been a great one in terms of their customer and first buyer approach and packages. Ready to attend to every issues politely. All their staff and customer friendly.

Olalekan · 17 October 2023

★★★★★ 2/5

Trustpilot

Inflexible, cold sales approach

If you want to buy a house from a completely inflexible developer, that doesn't seem to understand people are making the biggest purchase of their live buying not just a box made of bricks, but a home then St Modwen are for you. A very disappointing approach to home buying.

Andi · 4 April 2022

★★★★★ 5/5

Trustpilot

Excellent customer service

We needed customer service to help us obtain our completion certificate in a hurry and they were brilliant and got it sorted in jig time. Delighted!

Alastair · 2 April 2024

★★★★★ 3/5

Trustpilot

We were extremely pleased with the…

We were extremely pleased with the house we chose. We were given the specification which stated 2 bedrooms in bed 1 and 2. When we had the site visit said where is bedroom 2 told they had taken it off the specification. When we went to sign said had changed the specification which was now better did now state wardrobe from 2 had been removed. We said we were not happy told up we could purchase it at cost. Had had up to then a positive experience so very disappointed.

Muriel · 1 June 2022

★★★★★ 2/5

Trustpilot

The aftercare has been less than…

The aftercare has been less than satisfactory. Several times I have been promised contractors would turn up to rectify snagging issues and they are a no show. The car parking garage door is constantly broken, the communal building areas are a mess after incomplete works and different residents are receiving incorrect comms.

Samantha · 20 October 2021

★★★★★ 5/5

Trustpilot

Great service right from the start

The sales team on Glan Llyn have been great from our first enquiry. They listened to our requirements and met each one as best they could. On reserving a plot a full explanation was given as to exactly what to expect, timescales and specification.

Karen · 17 October 2022

★★★★★ 1/5

Trustpilot

As another customer has reported

As another customer has reported. Having put down a reservation deposit we unfortunately had to withdraw. Despite numerous emails, phone calls and promises from St Modwen Homes, Locking Parklands, our money has still not been refunded. We have been told the money has been paid into our account but this is not the case. We have been promised a phone call to discuss, but we are still waiting. Unfortunately we feel that we are not important and we would not recommend this company to others.

Beryl · 29 March 2022

★★★★★ 1/5

Trustpilot

I strongly recommend you don't buy from…

I strongly recommend you don't buy from these cowboys!!Our new house has been riddled with plumbing errors and some cosmetic stuff. Everytime they came to do touch ups or fix the problem the issues always reoccurred.Now it's been over 2 years and St Modwen are now refusing to carry on this work, so now I'm left with leaks in my house from dodgey plumbing which in turn is leaving damp patches around my house. I'll never use St Modwen ever again!

Tim · 6 March 2022

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

Avoid avoid avoid. What can I say. They’ll promise the earth and deliver you a house with 100’s & 100’s of issues that’ll take years to sort. They’ll blatantly lie to you via email and the phone. Plumbing will be back to front, walls out of line. Dangerous electrical defects. Roads still not done after 4 years. Awful customer service.This is for Weogoran Park, you can even search for it online and the issues as the local papers and the Daily Mail covered the problems.

Bob · 22 February 2022

★★★★★ 5/5

Trustpilot

Glan Llyn

A great experience overall, I am very pleased with my new home and everyone has been very helpful and accommodating I would recommend St. Modwen Homes to others based on their excellent customer services, communication and friendly staff.

Rhianne · 13 March 2023

★★★★★ 5/5

Trustpilot

Fiona at the Blythe Fields

Fiona at the Blythe Fields hub has been completely amazing. Any questions we have had she answered timely and if she couldn't find the answer that day she would call to let me know it would be the next day. Absolutely wonderful customer service.

P · 19 July 2022

★★★★★ 5/5

Trustpilot

A Positive Experience.

Excellent service from the sales office to the site team. Very efficient, courteous and friendly workforce. Any snagging problems dealt with straight away.

KathR · 15 March 2024

★★★★★ 5/5

Trustpilot

Cannot fault our St Modwen Home

Cannot fault our St Modwen Home. From the sales team to the site team. We would definitely buy from them, only problem is, we don’t plan on moving!

B · 24 November 2023

★★★★★ 1/5

Trustpilot

Yet again lack of communication with…

Yet again lack of communication with customer services We had customer service manager to visit our property to address all building errors that St Modwens had made , well he agreed with us that the mistakes should have not happened and that the workmanship was not up to standard , he promised to contact that same afternoon after his meeting , oh what a surprise no phone call ,so i said an email , oh what a surprise no reply , next day still waiting for a phone call so sent yet another email but what a surprise no response. This company should not be allowed to trade they expect people to move into they’re homes before they are even complete, drives not completed , porches not completed painting not completed, the lust is endless . This company are breaking contract rules as the homes are rushed and not completed property. People please avoid this company. If customer services manager Geraint Powell doesn’t contact you then what chances have we got AVOID ,AVOID , AVOID . We will continue to warn other of this company

Mr · 1 December 2021

★★★★★ 5/5

Trustpilot

Lauren from customer services is always…

Lauren from customer services is always accommodating. She is very helpful, polite and responds in a timely manner.Very satisfied with her friendly approach.Aruna

Aneka · 1 March 2024

★★★★★ 5/5

Trustpilot

Such a great and refreshing experience

From the initial contact, through to viewing the show home and then through to completing the reservation it has been a great experience. The consultants answered my questions and provided relevant documentation. Nothing has been too much trouble in helping me making a decision to reserve.

David · 21 February 2022

★★★★★ 1/5

Trustpilot

Awful company

Awful company. No response to complaints, multiple emails, phone calls and you are simply ignored. Their website states how important customer service and support is yet this is a typical sales pitch. Another poor company simply looking at profit over everything else

Paul · 23 August 2022

★★★★★ 1/5

Trustpilot

Rip off Britain …

This company needs a complete overhaul , there’s no consistency in any department . The management team are having relations with the builders and using them to threaten customers if they complain about quality of build . Get this company on RIP OFF BRITAIN .

Wifey · 6 April 2022

★★★★★ 1/5

Trustpilot

Bought a house 2 years ago.

Bought a house 2 years ago.List of snags are endless.The are crooks and liars don’t stick to agreements. Build quality is appalling.

Arvinth · 5 March 2024

★★★★★ 4/5

Trustpilot

Absolutely amazing Simon the sales man…

Absolutely amazing Simon the sales man has been so kind site have been amazing and they are so supportive beautiful home all clean tidy and The amount of support and love I have been given is exceptional so thankful and I recommend them so much xx

Lubabah · 14 January 2022

★★★★★ 5/5

Trustpilot

5 Stars

I really liked how the team from the sales department works so far, they explain the details quickly and qualitatively and they answer very quickly to emails or calls! thank you! I hope everything will be ok until the end

VIOREL · 17 October 2022

★★★★★ 5/5

Trustpilot

Since having moved in the only person…

Since having moved in the only person that can be given 5 stars is Ritchie who was professional and knew his job well

Mohammed · 9 February 2024

★★★★★ 1/5

Trustpilot

Please Read, think and think again

Please think and think again before buying from St Modwen. Initially the experience was good (as they didn't have all my money). On handover I felt very rushed to go around the house and quickly sign. When I didn't want to do this I was hounded in every room whist I made a snag list. I understand lots of things might come out of the wood work in time which is why you can collate a snag list in the first 2 weeks ... So they say. Now to the snag list post handover. Trying to get them to do anything to any kind of standard is terrible. You will be promised the world and will be delivered nothing. You will be forgotten about until you recall them when they will make excuses and offer more promises. I recently found my boiler is a 15kw. Now this shouldn't be an issue but my house is quite large (4 bedroom, 3 bathrooms, 2 living rooms) which a 15kw boiler simply doesn't hit every room. They have told me they have investigated and that is correct although my friends in same house down the street all have 18kw?? I'll be brief with outside the property, you will find St Modwen will NOT put any topsoil down on your garden. Instead you will find a cluster of rocks, bricks cement, sandwich wrappers, plastic bottles, scaffolding clips ( in abundance) and no under lawn drainage. I've had to landscape the whole thing as I'm just exhausted with their customer services, which I actually think is one of their tactics. I would describe their customer service like an abyss of hopeless lies, frictional confrontation and endless disappointment. I have really tried to be honest with this review and hope it helps someone. If I had my time again I would not have purchased this property

Michael · 13 August 2021