Every review we hold for the Wantage office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe absolutely love our new home
We absolutely love our new home, it’s lovely and spacious, and bright. If there has been any issues they have been rectified swiftly. I can’t thank the team enough for all their help, Clair Caswell and the guys have been amazing. Would recommend St Modwen to anyone looking for a new build
Tikira · 28 July 2023
Agent replied · 23 October 2024
Hey Tikira, thank you for leaving us a review, we are so happy that you are loving your new home. Your feedback is really appreciated, Lucy.
★★★★★ 5/5
TrustpilotExcellent service
Excellent customer service throughout the year, especially provided by Josh who is the customer service rep. He is alway ready to help and provides an exceptional service fixing problems or arranging for them to be fixed in a timely manner.
Sundeep · 22 April 2024
Agent replied · 23 October 2024
Hi Sundeep, thank you for leaving us a review. I'll let Josh know that you've left a review for him, Many Thanks, Lydia
★★★★★ 4/5
TrustpilotRichie did an excellent and…
Richie did an excellent and professional job in resolving the snags reported. He is always helpful and approachable. One of the best employees st modwens have got in the estate
Kanishkaraj · 4 October 2024
Agent replied · 23 October 2024
Hi, thank you for taking the time to review your experience with us. We wish you all the best in your new home, Thanks, Lydia
★★★★★ 5/5
TrustpilotFantastic customer service form josh…
Fantastic customer service form josh beesly at Galn lyn south wales Newport very happy with the results of work that is organised and taken out everything has been perfect the response is always quick and easy thank you customer service manager josh from south wales glan lyn
Tamoor · 7 November 2023
Agent replied · 23 October 2024
Hi Tamoor, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lucy.
★★★★★ 5/5
TrustpilotIssues...
After a disappointing start with multiple issues to our new property they finally sent Lee a customer care technician. He worked tirelessly and was professional, polite and was very knowledgeable when repairing the faults. He is a credit to the company.
Anon · 11 March 2024
Agent replied · 23 October 2024
Thank you for leaving us a review. We are glad to hear you’ve had a positive experience with our aftercare team. Wishing you all the best.Thanks,Lucy.
★★★★★ 5/5
TrustpilotWe had a great experience start to finish
We had a great experience start to finish, Simon in the office taking us through to completion, Liam & Matt after completion. Pleasant experience. Josh has also been amazing, sorting things for us asap
Lydia · 18 July 2024
Agent replied · 23 October 2024
Hi Lydia, we are happy you are loving your new home and thrilled with the aftercare process. Thank you to all of us. Your feedback is appreciated.
★★★★★ 5/5
TrustpilotWe have recently purchased our first…
We have recently purchased our first home through St Modwen’s - Bramshall and they have been really helpful. Any work we wanted doing they came and did it for us. Site manager came to check in on us regularly to see if everything was ok. Quick communication, really friendly team and we absolutely love our home!
Joe · 9 February 2023
Agent replied · 23 October 2024
Hey Joe, we are happy that you are loving your new home at Bramshall Meadows. Its great to hear the team have been very friendly and helpful along your homebuying journey with us! Your feedback is really appreciated. Thank you for your review, Lucy.
★★★★★ 5/5
TrustpilotExcellent member of staffs
So far so good till reservation, long away to go. Special thanks to Julie and Megan
Parh · 14 February 2022
Agent replied · 23 October 2024
Thank you for leaving us a review. Wishing you all the best! Thanks, Lydia
★★★★★ 5/5
TrustpilotNew build positive experience
Having purchased properties over the years I’m in a position to compare St Modwen to other builders,For me the experience was good in all aspects,Customer care offered by the site manager (Stuart) was impressive and the quality of the property in terms of finished and hand over was excellent,
ANDREW · 18 August 2023
Agent replied · 23 October 2024
Hey Andrew, thank you for taking the time to leave us a review. It's always lovely to hear positive feedback. Best wishes, Lucy.
★★★★★ 5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff. Price is reasonable with detailed follow up for enquiries.
Celia · 17 May 2022
Agent replied · 23 October 2024
Thank you for leaving us a review Celia. We are glad you've had a positive experience with us so far. Thanks, Lydia
★★★★★ 5/5
TrustpilotAn asset to St Modwen!
Just had Richie round from St Modwen (Heathy Wood) to complete an outstanding snagging issue. As always he went above and beyond, He is always pleasant and friendly and nothing is too much trouble for him. Great guy who is an asset to St Modwen!
SCW · 13 November 2023
Agent replied · 23 October 2024
Hi, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
★★★★★ 5/5
TrustpilotEverything was just on point.
Everything was just on point.No back and forth.I'm very impressed with their service.
Chantel · 24 May 2022
Agent replied · 23 October 2024
Hi Chantel, thank you for leaving us a review. We are glad you have had a positive experience with us so far. Thanks, Lydia
★★★★★ 5/5
TrustpilotJohn. Stillwater
John at Stillwater side has been completing our snags on and off since we moved in November 2021. He is an absolute asset to the company, he is friendly, knowledgeable and all work he has completed has been to a high standard.
Rachael · 10 January 2024
Agent replied · 23 October 2024
Hi Rachael, were glad to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
★★★★★ 5/5
TrustpilotGreat service
We had to cancel the application for the house we booked ,because of the distance from there to work.However , Andrew and Shirley tried to help more than we could have imagined during the whole process, but unfortunately we decided to give up ,even if it hurts ,and it will probably take me some time to forget about this house.
Cristina · 5 July 2022
Agent replied · 23 October 2024
Hi Cristina, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback, but we are sorry to hear that you had to cancel your application. Good luck in finding your new home! Many Thanks, Lydia
★★★★★ 4/5
TrustpilotToni was very helpful and always…
Toni was very helpful and always respond in time to our queries.Amazing sales woman
Barbara · 30 March 2022
Agent replied · 23 October 2024
Thank you for leaving us a review Barbara. We are glad you've had a positive experience with us. Thanks, Lydia
★★★★★ 5/5
TrustpilotJohn and Callum 1st class
We had John and Callum round to fix quite a few snags around the house and cant fault the excellent workmanship. Nothing was too much trouble for them and were more than helpful.
Kevin · 28 June 2024
Agent replied · 23 October 2024
Hi Kevin, thank you for reviewing your experience with us. Great to hear that our Stillwater Team have been helpful throughout your buying journey. Wishing you all the best in your new home! Many Thanks, Lydia
★★★★★ 1/5
TrustpilotPOOR CUSTOMER SERVICE
POOR CUSTOMER SERVICESecurity locks have been off for months.Bike garage door locked and cannot access for months.Lift not working for more than a month.This morning car park shutter stopped working.Nothing gets solved, no one replies to emails. I haven’t even included the problems in my flat.Please save your effort and search for houses from a different company.
Frederick · 18 October 2022
Agent replied · 23 October 2024
Hi, I am very sorry to hear this. Please could you send us an email with your development and plot details to sales@stmodwenhomes.co.uk so that we can get this looked into for you. Thanks, Lydia
★★★★★ 1/5
TrustpilotGlan Llyn Newport South Wales pubic hair urine and poo on toilet seat
Glan Llyn Newport South Wales . Beware the sales team are a complete and utter waste of time , no communication with any other member of staff or customers .Complained to they’re head office on numerous times , was told all Faults would be repaired . Lie after lie .People read the reviews before parting with any of you’re hard earned money . BEWARE
Mr · 5 November 2021
Agent replied · 23 October 2024
Hi Timothy, thank you for taking the time to review your experience with us. We are sorry to hear you've had a few problems in your journey. We have raise these comments with the sales and site team. If you have any outstanding problems, could you please email sales@stmodwenhomes.co.uk and we can get these looked into for you. Thanks, Lydia
★★★★★ 5/5
TrustpilotExcellent Sales Service
Ben is an excellent staff to help us quickly reserve the house fitting us. Thx Ben
Lyndon · 19 October 2021
Agent replied · 23 October 2024
Hi Lyndon, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lydia
★★★★★ 5/5
TrustpilotGreat work by Matt
Great work by Matt We’ve had a great experience with Matt from St Modwen. He is very polite and resolved our bathroom snagging. Excellent work 👏
Bala · 11 October 2024
Agent replied · 23 October 2024
We're thrilled to hear about your positive experience with Matt. It's wonderful to know that he was able to resolve your bathroom snagging issues. Thanks, Lydia
★★★★★ 5/5
TrustpilotWe’ve had a great experience with John…
We’ve had a great experience with John Marshall from St Modwen. He completed all of our snagging and did a great job 👏 polite and trustworthy.
Charlotte · 7 October 2024
Agent replied · 23 October 2024
Hey Charlotte, We're so pleased to hear about your positive experience with John. It's wonderful to know that he was able to complete your snagging to your satisfaction and that you found him polite and trustworthy. We appreciate you taking the time to share your feedback. Thanks, Lydia
★★★★★ 4/5
TrustpilotAnnie was very helpful and pleasant to…
Annie was very helpful and pleasant to deal with. So far so good
Customer · 8 March 2022
Agent replied · 23 October 2024
Hi, thank you for your review. It's always great to hear that the team has helped make someone's home buying experience great. We'll be sure to pass your feedback on. Wishing you all the best! Thanks, Lydia
★★★★★ 5/5
TrustpilotFirst Time Buyer
I’m a first time buyer so I wasn’t familiar with the process of course, however both my broker and Aaron who works for St. Modwen Homes were extremely helpful. The email/phone communication was very helpful and put my mind at ease. Our meetings regarding the plots were to the pointand full of details that every first time buyer needs. Well done.
Mr · 8 March 2022
Agent replied · 23 October 2024
Hello Piotr, thank you for taking the time to review your experience with us. We are glad you have had a positive experience with us. Many thanks, Lydia
★★★★★ 5/5
TrustpilotAn overall good experience that I would recommend.
An overall good experience.Whilst they could be difficult to get a hold of sometimes, the overall service from the St. Modwen team was great. Super helpful, friendly and always kept me up to date on every development. Would definitely recommend them to any other first time buyers as they helped make the experience much easier and simper
J · 5 September 2022
Agent replied · 23 October 2024
Hi! It's great to hear you've had such a positive experience with us buying your first home. Thank you for taking the time to review the service that has been provided to you. We wish you the best of luck in your new home! Many thanks, Lydia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
