Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHelen Hammond is an experienced professional who is great to work with; really personable and approachable yet focused, with a keen eye on keeping respective sale and purchase of properties on track and bringing matters to a successful conclusion as swiftly as possible. Thank you Helen!
Lisa · 11 October 2025
Agent replied · 11 October 2026
Dear Lisa,
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 4/5
TrustpilotMy experience at Savills was a little…
My experience at Savills was a little mixed and it took a long time to sell the property at a much lower price than we hoped for. However I did want to take this opportunity to commend Sofia Da Silva and especially Lucy Kershaw-Staines who took on the mantle more latterly and was excellent in her endeavours, and communications and competence levels. She was so good I would recommend her to any employer!
Catherine · 19 November 2024
Agent replied · 23 December 2024
Thank you for your feedback, Catherine. It really helps us review our own performance and ensures our service is the best it can be.
★★★★★ 5/5
TrustpilotBailey was lovely to deal with and…
Bailey was lovely to deal with and resolved all queries and issues quickly and smoothly. He was very professional, friendly and always helpful.
Kirsty · 24 April 2026
Agent replied · 27 May 2026
We really appreciate your kind feedback, Kirsty. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
GoogleWe switched over to Savills after another agency struggled to sell our property for over 9 months.
From the off, the Savills team were exceptional and they managed to sell our property in under 2 weeks. We were very pleased with the service of the whole team but we primarily dealt with Ferdinand who was a delight to deal with. Very attentive, affable and articulate. Made what can be a stressful process, very simple. A credit to the team.
If you're selling your property in the area, I cannot recommend
Savills enough.
Freddie · 24 July 2024
Agent replied · 22 October 2024
Dear Freddie,
Thank you for your 5 star review, it's very much appreciated.
★★★★★ 5/5
TrustpilotPrompt & Professional
I have had a smooth and professional experience with Savills, right from first inquiry in a property through to Savills managing it. Our property manager Aliya Charnley has been very prompt and helpful in dealing with any queries or issues with the property. Certainly the most responsive and professional property manager / estate agent I’ve dealt with in my years of renting and will happily rent with Savills again in future as a result.
Jonny · 23 October 2024
Agent replied · 23 December 2024
Thank you for taking the time to review our service, Jonny - feedback is always incredibly helpful.I’m delighted that we met your expectations.
★★★★★ 5/5
TrustpilotTina & Team save the day!
After moving out of my rental property listed with Savills I’d made an error on the return deposit form (panic overload thinking someone else was going to get it definitely set in) but Tina and the team jumped into action straight away!The situation was resolved so quickly and I can’t thank them enough - thank you for helping me when being a sausage and typing double numbers!!Really swift and communicative, they definitely saved me a lot of stress and heart ache, thank you again!!!
Becky · 28 June 2024
Agent replied · 22 October 2024
We are so pleased that everything worked out successfully for you, Becky. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotWonderful Experience as a Tenant
As a tenant, I have been consistently impressed with the level of service and care that Tami has provided. From the moment we signed the lease, Tami has been responsive, professional, and proactive in addressing any issues present in the flat. From regular maintenance check-ins to addressing any concerns we've had (which, thankfully, haven't been any so far), Tami has shown a genuine commitment to providing excellent service. Tami keeps us informed about any changes or updates at the property, and is always available to answer any questions or concerns we may have.
Iman · 27 June 2024
Agent replied · 22 October 2024
Thank you for your feedback, Iman. It really helps us review our own performance and ensures our service is the best it can be.
★★★★★ 5/5
GoogleI found Savills Clapham to be extremely supportive in what was, for me, a pretty long buying process. They followed up with the vendors when I asked them to, got back the same day and generally pushed the sale though right to its conclusion. Thanks to all the team at Savills and a special thanks to Ferdinand who was the agent I dealt with. I couldn’t have done it without you!
Sally · 18 November 2024
Agent replied · 9 December 2024
On behalf of all the team, we thank you and remain at your disposal should you require anything further in the future.
★★★★★ 4/5
TrustpilotComfortable with Savills
I have been with Savills for over 10 years. After a terrible experience with a previous Letting Agent, Savills has been a breath of fresh air. Communication was occasionally slow at the start, however improved immensely over the years. The team, namely Alex Worrall and Tristan Hickman are very good at what they do and go out of their way to help. I have no complaints a such, however I have held back on giving 5 stars as I would like Savills to be more rigorous in getting competitive quotes for maintenance works. At a time when costs are rocketing, guidance on cost saving opportunities are required more than ever.My main contact, Alex is a little gem. She is polite and quick to support, which is why I remain comfortable and at ease with using Savills
Moji · 19 June 2024
Agent replied · 22 October 2024
Hi there, thank you for your feedback. We take this very seriously and ask you to get in touch by emailing further detail to socialmedia@savills.com so that we can discuss your concerns.
★★★★★ 5/5
TrustpilotHelpful and Efficent Team
We had an issue about auction process and reached the team and director Sam Harborne, He made an big impact and solve our problem instantly,Sam and the team are so helpful and take responsibilty for us and save the day, you should definitely reach them for your invesment or anything else and If you have any issue they will help to you immediately! Thank you Sam and the team!
Melih · 11 December 2024
Agent replied · 23 December 2024
Thank you for your lovely review, Melih. It was a real pleasure being able to help you.
★★★★★ 5/5
TrustpilotExcellent property management by Shan
I have been a resident for the past two years and feel compelled to share my positive experience with our property manager, Shan. Shan has been exceptional in managing the property, is always prompt, courteous, and highly professional. From the start, Shan consistently goes above and beyond to ensure the residents are comfortable and satisfied. For instance, when my heater broke down in the middle of winter, Shan had a repair technician at my apartment quickly ensuring my family stayed warm and safe. Additionally, Shan is proactive in addressing any issues before they become problems, and the communication is always clear and timely. Overall, Shan's dedication and professionalism make him an outstanding property manager. The commitment to providing excellent service has greatly enhanced my living experience at Property. I highly recommend Shan to anyone seeking a well-managed and pleasant place to live.
Anna · 22 May 2024
Agent replied · 22 October 2024
Thank you so much for your review, Anna. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 1/5
TrustpilotDisappointing
I am extremely disappointed with the rental service provided by Savills. They placed a tenant in our property who attempted to leave after just two months, and the information we were given about them was inaccurate. The tenant themselves stated that Savills had misled them, which is deeply concerning.
Julie · 28 August 2026
Agent replied · 24 September 2026
Thank you for updating your review. We understand that our Customer Service team has thoroughly investigated the concerns you raised and provided detailed responses addressing each of the points set out in your review.
★★★★★ 5/5
TrustpilotSavills Petworth excellent service
Savills in Petworth,and David Vawdrey in particular, were brilliant in my recent house-house-selling experience. Always there for questions and updates and proactive in checking progress down the chain. All staff were courteous and friendly at all times, I would strongly recommend them , and thank David for his support.
Ms · 7 May 2026
★★★★★ 5/5
GoogleI have never had such a positive experience with a leasing agency as I did with Savills.
Tom Hanley was incredibly helpful when looking in Barnes and because of taking such detail down with our criteria for a flat, sent us an email with a listing for the one we landed on.
As the flat was in Clapham, Lucien then took over the process. He was incredibly responsive, very strong communicator with both us as the potential renters and the landlord to efficiently get us in to see the flat, meet the landlords, submit a deposit, all within 24 hours.
I have never had such a fun and enjoyable experience when viewing flats and would recommend Savills and especially Lucien to anyone looking in the area.
Thank you so much team for helping us find our next flat so seamlessly.
Jacqueline · 26 July 2025
★★★★★ 5/5
TrustpilotWe bought a buy to let property through…
We bought a buy to let property through Savills St John’s Wood branchThereafter, Mr.Ben Varma sales Directorhave introduce us to their letting department all under one roofMr.Luke Hull Head of letting , he and his team are very friendly and helpful and easy to work with , Luke have advice us how to prepare and furnish the property within one day Luke have found us a Happy tenant Thank you Luke and your team
Doris · 8 August 2024
Agent replied · 22 October 2024
We are so pleased that everything worked out successfully for you, Doris. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
GoogleFerdinand was very helpful and professional as an agent, always being quick and accurate in responding to queries and any issues we faced in our property search. I can highly recommend him to any prospective buyer in the Wandsworth/Clapham areas.
James · 11 October 2025
Agent replied · 11 October 2026
Dear James,
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 1/5
TrustpilotWorst letting agent I've ever dealt with
Savills manage a property I Iet, which I agreed to pay a premium for, for the sole reason that it was a new build, high end development. I just wanted everything to work and not have any problems. 9 months in and I had no heating all winter, no ventilation in the kitchen, which meant I couldn't cook (it's a studio) and no extractor in the bathroom, making that unusable. It took over 50 emails and 6 months to get any action on them. It was all an easy fix when they could get their act together. There has been no apology, no compensation and I have to email 5 times and wait weeks to get a single response. If you have the misfortune of ending up with Alex Worral managing your property, move out.
Alex · 17 April 2024
Agent replied · 22 October 2024
Hi Alex, we appreciate you bringing this to our attention.We would like the opportunity to learn more about the situation and address it directly. Please provide additional information via email: socialmedia@savills.com so we can investigate.
★★★★★ 5/5
TrustpilotVery responsive and active in dealing…
Very responsive and active in dealing with inquiries. Have found them to be of great help when needed and the quality of the output has been world class. I have dealt with both Fiona and Matt and both have been excellent in their services.
Tamer · 15 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to review our service, Tamer - feedback is always incredibly helpful. I’m delighted that we met your expectations.
★★★★★ 1/5
TrustpilotVery poor experience as tenants
Very poor experience as tenants. Savills is continuing to withhold £170 from our deposit for a supposed “light clean”, despite the check-in report recording that the property was not clean when we moved in and the check-out report showing that many areas were left in a better condition.
Scott · 20 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We take reports of maintenance issues and health and safety concerns seriously, and we regret that you feel these matters were not resolved satisfactorily during your tenancy. We also understand how frustrating deposit disputes can be.
We value all feedback and are committed to continually improving the service we provide to both tenants and landlords. We would appreciate additional details in order to investigate, please email us at socialmedia@savills.com so we can raise with the appropriate departments.
★★★★★ 5/5
GoogleWe were extremely fortunate to have met Mrs Caroline Kennaway from Savills Clapham. She has an extensive experience in sales in the Clapham/Balham areas. She has provided a fantastic service to us, understanding our needs, looking for the perfectly matching property, looking after our sale very efficiently to facilitate timely exchange of contracts and completion. She liaised regularly with us, our solicitor, the sellers, the tenants, providing update and advice. She has been instrumental in enabling a smooth moving. We will recommend her service without any doubt to any prospective buyer. Kelly and Julien
KR · 16 December 2025
Agent replied · 16 April 2026
Dear Kelly and Julien,
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
★★★★★ 5/5
GoogleGreat service from Savills and the team
Particularly Caroline Kennaway who has a very friendly and constructive style that adds value to the buyer/seller relationship, anticipating issues to ensure a smooth process with minimal hold-ups
David · 16 November 2025
Agent replied · 16 April 2026
Dear David,
Thanks for taking the time to provide a review for the office, it really is appreciated. It's great to hear the team are doing such a great job.
★★★★★ 5/5
TrustpilotSandy and Ritesh are great
Savills are great. We've been with them a few years and they are super helpful. We had issues with one person a while back and they sorted it out quickly. Ritesh has been dealing with us and he's fantastic. As is Anthony and then Sandy overall managing things is amazing. - basically Savills are a bit more expensive than other companies for management but you get what you pay for.
Ben · 17 September 2024
Agent replied · 22 October 2024
Thank you for your kind words and for taking the time to post a review, Ben. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
GoogleMy daughter recently purchased her first home with the fantastic help of Ferdinand. He is an absolute superstar!
He listened to understand the type of property she was looking for and helped navigate the transaction through some twists and turns along the way with great professionalism
He always brought a practical point of view and was so friendly and approachable to work with
We would definitely work with Ferdinand again. Thank you!
Liz · 16 February 2026
Agent replied · 16 April 2026
Dear Liz,
Thank you so much for your kind words. It's fantastic to hear the team are doing such a great job.
★★★★★ 5/5
TrustpilotSavills - Alex Hewitt
Alex takes a long-term view to client relationships - a breath of fresh air in today's transactional property market. In the weeks we worked together, I came to rely on Alex for his honest feedback, his patience and genuine desire to provide me with clear and helpful information, cutting through the "noise". I highly recommend Alex and his team at the Earls' Court Office - with Alex Hewitt, you are in very good hands.
SL · 1 July 2024
Agent replied · 22 October 2024
We are so pleased that everything worked out successfully for you, SL. Thank you for providing us with an update and for taking the time to review our service.
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