Trusted Agent profile · Wandsworth

Savills Clapham reviews in Wandsworth

4.2

★★★★★ Great

2,057 reviews across 2 platforms

57 Nightingale Lane, London, SW12 8ST, Wandsworth, SW12 8ST

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Savills's office in Wandsworth, at 57 Nightingale Lane, is rated 4.2 out of 5 across 2,057 reviews on two platforms, including 250 Google reviews rated 5.0.

Google logo

5.0 / 5

250

Reviews on Google

This office

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1,807

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.

5/5

Google

I had an outstanding experience working with Ferdinand throughout my home-buying process. As a first-time buyer, I had plenty of questions and uncertainties, but Ferdinand made everything feel manageable. He was incredibly professional, responsive, and friendly from start to finish, and always quick to follow up and genuinely helpful at every stage. What really stood out was how approachable and supportive he was, making what could have been a stressful process feel smooth and well-guided. I’d absolutely recommend Ferdinand and the team. He went above and beyond, and I've made sure his manager knows what a fantastic job he’s doing!

Marco · 9 August 2025

Agent replied · 8 September 2025

Dear Marco, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.

5/5

Google

Ferdinand at Savills was excellent in our dealings with him when buying a flat in Balham. Although his responsibility was to his client, the seller, he kept us informed at all times and was an effective and supportive intermediary between us during negotiations. He was extremely helpful and we would definitely use and recommend Ferdinand again in the future.

Adrian · 16 February 2026

Agent replied · 16 April 2026

Dear Adrian, Thank you so much for your kind words. We wish you all the best in your new home.

1/5

Trustpilot

Absolutely useless company

I have to say that if you are a buyer-forget about it, they are not interested in selling properties and if you are a seller,forget about it, they are not interested in selling your house. Absolutely disgraceful company. Why do you even want to list your property with them is the main question. They don't pass on messages or offers to the vendors and don't respond if you are interested in viewing either.

Tibu · 17 September 2026

Agent replied · 24 September 2026

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and are concerned by the issues you have raised regarding communication, property viewings, and the handling of messages and offers. As we are unable to identify your case from this review alone, we would welcome the opportunity to investigate your concerns further. Please email us directly at socialmedia@savills.com with your details so that we can look into what happened and address any shortcomings in our service.

5/5

Google

We have worked with a range of different letting agents over while renting our properties and have had a very mixed experience. And Savills have been the exception to that rule - Adam and his team have been absolutely brilliant. We have had great advice about the market and exceptional advice about handling awkward situations with tenants. I honestly don’t know what we would have done without them.

Vanny · 11 October 2025

Agent replied · 8 October 2025

Dear Vanny, Thank you so much for your kind words. It's great to hear the team are doing such a great job.

5/5

Trustpilot

Shikha was wonderful

Shikha was wonderful, really helped me move in and all the support that came after. She’s very responsive and problem solved quickly :)

Nora · 15 September 2026

Agent replied · 10 October 2026

Thank you, Nora, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.

5/5

Google

Having had the opportunity to consider a couple of agents that we felt were right for us and also are highly regarded we decided to opt for Caroline Kennaway and her team. We could not not be more delighted with our choice. From start to finish the team has been attentive and supportive and found us a buyer very quickly at asking price. At all times we were made to feel valued and the levels of communication were excellent . Caroline and her team are experts on the area and we highly recommend.

John · 9 May 2025

Agent replied · 24 May 2025

Dear John, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

5/5

Google

Could not recommend Savills highly enough, in particular Libbi Millett! We first worked with Libbi in Jul/Oct 25, in relation to some other properties. Although we didn't end up offering on those, Libbi really went above and beyond to help us, including organising a builder to come round and price up some extension options. In Jan 26, Libbi got back in touch with us about another property that was perfect for our requirements. We ended up buying that house, and throughout the entire buying process Libbi was incredibly helpful and responsive, ensuring the sale went through very quickly and smoothly. It was a real pleasure working with her. We have been incredibly impressed by the entire team at Savills, and would recommend them to anyone.

James · 16 March 2026

5/5

Trustpilot

Savills have managed my property for 10…

Savills have managed my property for 10 years. I would like to thank Sarah Fernandes for her outstanding work -the management is now smooth and well organised and I appreciate her proactive role and timely responses.

Claire · 13 June 2026

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you, Claire. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Rental experience

Our property manager Ilinca Ioanovici was amazing throughout the rental process. Always quick to solve and issues and queries, much appreciated!

Mattie · 15 September 2026

Agent replied · 10 October 2026

Thank you for your feedback, Mattie. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.

5/5

Trustpilot

Property managed by Sarah

Property managed by Sarah. We had no real isssues during the tenancy however Sarah was great in helping with whatever was needed.

Mr · 3 September 2026

Agent replied · 24 September 2026

Thank you so much for your review, Mr.Cameron. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

Fiona Wither Review

Fiona Wither has been a great help throughout my entire tenancy of two years. Savills and Fiona have been helpful when faced with problems with my apartment, communication has been very smooth and they’ve been quite supportive. I highly recommend Savills to anyone looking for a reliable agency.

Sveva · 9 October 2026

5/5

Trustpilot

Great proactive service from the…letting team at hampstead

Great proactive service from the letting team especially Muhammad Carr who has brilliantly looked after my property and me (!)

Irene · 8 September 2026

Agent replied · 24 September 2026

We really appreciate your kind feedback, Irene. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Google

We had an absolutely amazing experience with the team here from start to finish. Attentive, respectful of the property, highly communicative. A very special thanks to Dan who has frequently gone above and beyond for us, who clearly cares an enormous deal about both the buyers and sellers he works with and who we cannot recommend enough.

Laura · 16 November 2025

Agent replied · 16 April 2026

Dear Laura, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

1/5

Trustpilot

Appalling experience

Appalling experience. Savills at Margaret Street cancelled a fully signed, legally binding tenancy agreement just 5 days before move-in because they sold the property. This breach of contract cost me money in non-refundable flights. Agents Natasha Spitz and Mey Hafiz promised to sort out the reimbursement, but then completely ghosted me for over months. Management ignores all formal complaints. While unforeseen circumstances can happen, how can this be justified?

Анна · 22 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, particularly given the proximity to your planned move-in date and the additional costs you incurred. While property sales and changes in circumstances can occasionally arise unexpectedly, we recognise the significant impact this had on you and appreciate your concerns regarding both communication and the handling of your reimbursement request. If you could email further context to socialmedia@savills.com we will investigate.

5/5

Trustpilot

Excellent Property Management

We have had a very positive experience with the Savills Lettings and Property Management team. In particular, our property manager, Bailey Chan, has been professional, responsive and proactive in managing a long-running maintenance issue involving the management company. He followed matters up consistently and kept us well informed throughout. We really appreciate Bailey’s support, and look forward to continuing to work with him.

Krista · 25 September 2026

Agent replied · 10 October 2026

We really appreciate your kind feedback, Krista. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Positive experience as a tenant!

Positive experience as a tenant dealing with Savills. They were responsive and attentive during both the move in and move out of our tenancy. Our property manager Maria was ace - no complaints!

Lewis · 20 May 2026

Agent replied · 24 June 2026

We really appreciate your kind feedback, Lewis. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Savills has been great

Savills has been great as our lettings agent, especially Cato Ng, who's very responsive and on top of everything for our unit. I've been very impressed with Cato.

Ian · 20 June 2026

Agent replied · 22 October 2024

We really appreciate your kind feedback, Ian. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Google

I can’t recommend Savills highly enough. The whole team were so helpful and Caroline went above and beyond as a negotiator, making a potentially stressful experience feel easy and reassuring. We were always kept informed and nothing was too much trouble. Thank you Savills.

Kip · 16 February 2026

Agent replied · 16 April 2026

Dear Kip, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

1/5

Trustpilot

Savills are the management company for…

Savills are the management company for the house next door which is rented out. Over 18 months ago, a brick post on the drive which belonged to that house toppled over onto my path. This was reported by previous tenants, new tenants and myself on several occasions but the brick post has not moved and is too heavy for me to pick up and move onto their drive. The inconvenience is to me not the house it belongs to. I cannot use my path to take bins in and out as this prevents it. Apparently, the landlord is also aware. I rang Savills, the management company, several times last year and was fobbed off or advised it will be sorted that week...and it never was and nobody came back to me. Happy to take the fee but not taking up problems caused. If anyone trips over and hurts themsleves (and lets face it any trip can result in a potential death) the claim will be on Savills. I hadn't left feedback earlier as wanted to give them a chance but this is ridiculous!!!! I could only put date of experience as May 25 but it happened in December 24.

Collette · 18 May 2026

Agent replied · 27 May 2026

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused you over an extended period. We would like to investigate this matter urgently and ensure it is resolved without further delay. Please could you contact us via email to socialmedia@savills.com with your address and any reference details, so we can escalate this to the appropriate team immediately.

5/5

Trustpilot

Since Vivian Yip (MARLA Property…

Since Vivian Yip (MARLA Property Manager) being my property manger, she has all along tried her best to help me in the most efficient and effective way. Her responses and advices given to me are always clear, useful and up to point. It has saved me a lot of time and resources in resolving my problems, in particular I live overseas and am not familiar with the UK operation. Her assistances are valuable and is the best staff whom I come across in Savills. She is definitely a valuable asset to Savills and a role model for the colleagues to learn from. I trust she could have a bright future and she is the one whom Savills and her colleagues could always depend on.

Joyce · 1 May 2026

Agent replied · 27 May 2026

Thank you for your kind words and for taking the time to post a review, Joyce. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

5/5

Trustpilot

I have had Savills as my property…

I have had Savills as my property manager for close to 9 years now and I must say I have had some exceptional agents covering my account - I want to particularly shout out Atticus Leung who has been incredibly helpful across a wide array of repairs/ replacements/ general Qs. The turnaround time is very efficient and all my questions are answered, the approvals from the landlady obtained and all the necessary works are initiated asap which minimises any inconveniences. We can’t always control other things going on in the apartment/ building/ residential area but having a helpful residential manager and agent helps a great deal.

Anastasiya · 30 April 2026

Agent replied · 27 May 2026

Thank you so much for your review, Anastasiya. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

Elliott Jones was very helpful

Elliott Jones was very helpful. The information we required arrived quickly and his liaising with others in the team on our behalf was effective. He is also very nice to work with.

Clare · 28 April 2026

Agent replied · 27 May 2026

We are so pleased that everything worked out successfully for you, Clare. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Fiona Withers is a star.

Fiona Withers has been our property manager for many years. She is consistently quick to respond, make good recommendations, and liases well between ourselves, the tenants, and with contractors. She is a star.

Nick · 13 April 2026

Agent replied · 27 May 2026

Thank you for taking the time to review our service, Nick - feedback is always incredibly helpful. I’m delighted that we met your expectations.

1/5

Trustpilot

Threatening letter full of lies!

First time hearing of these is a "final warning" letter through my door from "Kevin Donohoe - Head of Asset Strategy, Planning and Delivery". Claiming they need to do a survey on my house and that their "records indicate" I have "refused them access" - NO one has knocked on my door about a survey! Claim they have tried to contact me via phone, letter etc and that I'm in breach of my tenancy and threatening to kick me out and legal proceedings, but I've had NOTHING from them until now! No letters, no calls, no one knocking on my door! This is absolutely disgraceful! I called and spoke to a nice lady, she was understandanding and apologetic, told me I should have had letters and stated a number of people have complained they've not recieved letters from them either so there's something wrong with the mailing system. She assured me I wouldn't lose my home - obviously, as I've not done anything wrong.

E · 17 April 2026

Agent replied · 27 May 2026

Thank you for taking the time to share your experience. We’re very sorry for the worry and frustration this caused you, that is certainly not the experience we want any of our residents to have. We understand how upsetting it must have been to receive a “final warning” letter when you had not previously been contacted or made aware of the need for a survey. You are absolutely right that this should not have happened, and we acknowledge that there appear to have been issues with previous correspondence not being received. Thank you again for bringing this to our attention, and we appreciate your willingness to cooperate moving ahead.

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