Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotShikha was really helpful
Shikha was really helpful. My fridge broke down and she liaised with the landlord and several people to get the cupboard out and a new fridge in. I have a busy job and could not co-ordinate being in for all the visits. However Savills are always so helpful in making sure things can happen as quickly as possible. I'm really grateful for the communication and clarity - made a stressful situation much more manageable.
Farzana · 28 August 2026
Agent replied · 22 October 2024
Thank you so much for your review, Farzana. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotThank you to Tanika at Savilles
I found Tanika who works as Savilles to be friendly, professional and honest also which helped me to make informed decisions for viewings that she had also organised for myself to find a rental property. I found Tanika also took the time to answer any questions that I had as I had not rented for nearly 10 years and a lot had changed in that time and this was extremely helpful in my search of a property. Tanika was thorough in her approach when sharing potential properties with myself which gave me the confidence to find a rental property which ticked all the boxes that I wanted in my opinion. Many thanks for your help Tanika, from a happy customer, Tracey
Tracey · 5 May 2026
Agent replied · 27 May 2026
Thank you for taking the time to leave feedback, Tracey. We’re so glad that you appreciate Tanika/ we’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
★★★★★ 5/5
TrustpilotPeace of mind for overseas landlords
Savills have been managing my property whilst I’ve been working abroad for nearly 2 decades. I strongly recommend Savills for the consistent service they provide. Most recently Shan Elario has been my property manager. Shan is prompt and efficient responding to questions and queries, and effectively deals with any issues that arise. It gives me great peace of mind being able to trust Savills & Shan to look after my interests whilst I’m thousands of miles away in a completely different time zone.
Christopher · 1 May 2026
Agent replied · 27 May 2026
Feedback is an invaluable reminder of the things that are important to our clients, Christopher. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 5/5
TrustpilotExtremely smooth end of tenancy experience thanks to the Savills staff
Shan Elario has been extremely helpful and supportive in the whole end of tenancy process. We were stressed and busy with our home move and he made sure that any issues with the end of tenancy were addressed swiftly and resolved to the satisfaction of both us and the landlord. We really appreciate his professionalism and diligence through the entire process.
Zeena · 21 August 2026
Agent replied · 24 September 2026
We are so pleased that everything worked out successfully for you, Zeena. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotThe Legend of Sarah Fernandes - Property Manager Extraordinarie
Sarah Fernandes was our Property Manager. She was an excellent property manager over our 3 year tenancy. She was prompt, professional, and her communication tone was always collaborative. We generally had normal house issues during our tenancy (leaky faucet, replacement window sash) but in one extraordinary circumstance where our radiator started leaking on a Saturday, Savills arranged an emergency plumber to come resolve it over the weekend without fuss.
Chris · 15 June 2026
Agent replied · 23 December 2024
Thank you for taking the time to leave feedback, Chris. We’re so glad that you appreciate Sarah. We’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
★★★★★ 5/5
TrustpilotDaniel was superb in every way
Daniel was superb in every way. From the moment I signed on with Savills he handled every detail promptly and efficiently. Beyond my expectations. I had some heath issues in the middle of the sale and had to pause everything for a month. Daniel kept in constant contact with my buyer and myself. He was always considerate and very polite. He is an asset to the firm.
Mooney · 25 May 2026
Agent replied · 24 June 2026
Thank you so much for your review, Morgan. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotFrom putting our house on the market…
From putting our house on the market some months ago through to completion of the sale, the service from Savilles and in particular Claire Dwyer, has been superb! Claire has been tenacious, professional and pro-active every step of the way. Our house sale has not been easy but Claire has ensured that it stayed on track and that it completed today! Thank you Claire we could not have done it without you!
Rhona · 10 April 2026
Agent replied · 27 May 2026
We really appreciate your kind feedback, Rhona. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
GoogleHelen was simply outstanding in her help on the sale of our property. Efficient, responsive, reassuring and trustworthy. She is honest and does not just 'tell you what you want to hear' - I cant recommend Helen enough. Our house sale was anything but straightforward but with Helen she made the difficult situations manageable. I would encourage anyone wanting to sell their house in the area to give Helen a call - faultless service.
Gabrielle · 19 March 2026
Agent replied · 16 April 2026
Dear Gabrielle,
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
TrustpilotMany thanks to James Abbott and his excellent team in Stamford
I sold my house in Stamford through James and his team at Savills Stamford. Many agents were competing for the business - I was glad I chose Savills as in a difficult market they provided an efficient and smooth service with excellent communication throughout. Thank you!
Sophia · 28 August 2026
Agent replied · 24 September 2026
We are so pleased that everything worked out successfully for you, Sophia. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotBailey Chan is superb
Bailey Chan is superb. As a landlord, I don't have to worry about anything. I always want to treat my tenants well and Bailey has the same approach. He approaches every task with meticulous detail and communicates with me clearly and always on time.
Website · 10 September 2026
Agent replied · 24 September 2026
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotSavills did a great job
Savills did a great job both at inception, during tenancy and at the end of it. They have always been proactive to address any item we raised and addressed it promptly. Special thanks to Fiona Wither who has been our main contact.
Matteo · 28 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to review our service, Matteo - feedback is always incredibly helpful. I’m delighted that we met your expectations.
★★★★★ 5/5
TrustpilotWe sold our lovely barn conversion…
We sold our lovely barn conversion through Savills at Chorleywood. Sue and her team were highly professional. Communication throughout the process was spot on. I would have no hesitation in recommending them. In fact, I have recommended them to a friend who is selling a home. Thank you.
Lynne · 21 June 2026
Agent replied · 24 June 2026
We are so pleased that everything worked out successfully for you, Lynne. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotRoshni has been our Property Manager…
Roshni has been our Property Manager since December 2025 and we have been very pleased with the service received. We will be sad to see Roshni go and look forward to working with our new Property Manger.
Rigby · 3 September 2026
Agent replied · 24 September 2026
Feedback is an invaluable reminder of the things that are important to our clients, Rigby. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 5/5
TrustpilotGreat support
Shikha has been incredibly helpful, organised and responsive. She’s managed to sort out most of the issues with our property after we’d struggled to get things resolved for around six months with our previous property manager.
A · 3 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave feedback, A Pvl. We’re so glad that you appreciate Shikha. We’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
★★★★★ 5/5
GoogleI had an outstanding experience working with Ferdinand throughout my home-buying process. As a first-time buyer, I had plenty of questions and uncertainties, but Ferdinand made everything feel manageable. He was incredibly professional, responsive, and friendly from start to finish, and always quick to follow up and genuinely helpful at every stage.
What really stood out was how approachable and supportive he was, making what could have been a stressful process feel smooth and well-guided.
I’d absolutely recommend Ferdinand and the team. He went above and beyond, and I've made sure his manager knows what a fantastic job he’s doing!
Marco · 9 August 2025
Agent replied · 8 September 2025
Dear Marco,
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 5/5
GoogleFerdinand at Savills was excellent in our dealings with him when buying a flat in Balham. Although his responsibility was to his client, the seller, he kept us informed at all times and was an effective and supportive intermediary between us during negotiations.
He was extremely helpful and we would definitely use and recommend Ferdinand again in the future.
Adrian · 16 February 2026
Agent replied · 16 April 2026
Dear Adrian,
Thank you so much for your kind words. We wish you all the best in your new home.
★★★★★ 1/5
TrustpilotAbsolutely useless company
I have to say that if you are a buyer-forget about it, they are not interested in selling properties and if you are a seller,forget about it, they are not interested in selling your house. Absolutely disgraceful company. Why do you even want to list your property with them is the main question. They don't pass on messages or offers to the vendors and don't respond if you are interested in viewing either.
Tibu · 17 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and are concerned by the issues you have raised regarding communication, property viewings, and the handling of messages and offers.
As we are unable to identify your case from this review alone, we would welcome the opportunity to investigate your concerns further. Please email us directly at socialmedia@savills.com with your details so that we can look into what happened and address any shortcomings in our service.
★★★★★ 1/5
TrustpilotTalked down to for three months, overcharged on our own statements, complaint response ignored six of eight points
We are landlords who instructed Savills' Maida Vale / St John's Wood office to let and manage a flat in W9 on negotiated terms of 14.4% including VAT, 9.6% letting, 4.8% management. Savills became involved at offer stage on 27 May 2026, the tenancy started on 28 July 2026, and we submitted a formal eight-point complaint on 24 August 2026, under a month into a tenancy we paid a professional agent to run.
Ivan · 26 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave your review, we understand that this is currently under investigation with the customer services team.
★★★★★ 5/5
GoogleCould not recommend Savills highly enough, in particular Libbi Millett!
We first worked with Libbi in Jul/Oct 25, in relation to some other properties. Although we didn't end up offering on those, Libbi really went above and beyond to help us, including organising a builder to come round and price up some extension options.
In Jan 26, Libbi got back in touch with us about another property that was perfect for our requirements. We ended up buying that house, and throughout the entire buying process Libbi was incredibly helpful and responsive, ensuring the sale went through very quickly and smoothly. It was a real pleasure working with her.
We have been incredibly impressed by the entire team at Savills, and would recommend them to anyone.
James · 16 March 2026
★★★★★ 5/5
GoogleHaving had the opportunity to consider a couple of agents that we felt were right for us and also are highly regarded we decided to opt for Caroline Kennaway and her team. We could not not be more delighted with our choice. From start to finish the team has been attentive and supportive and found us a buyer very quickly at asking price.
At all times we were made to feel valued and the levels of communication were excellent . Caroline and her team are experts on the area and we highly recommend.
John · 9 May 2025
Agent replied · 24 May 2025
Dear John,
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
TrustpilotSavills have managed my property for 10…
Savills have managed my property for 10 years. I would like to thank Sarah Fernandes for her outstanding work -the management is now smooth and well organised and I appreciate her proactive role and timely responses.
Claire · 13 June 2026
Agent replied · 22 October 2024
We are so pleased that everything worked out successfully for you, Claire. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotGreat proactive service from the…letting team at hampstead
Great proactive service from the letting team especially Muhammad Carr who has brilliantly looked after my property and me (!)
Irene · 8 September 2026
Agent replied · 24 September 2026
We really appreciate your kind feedback, Irene. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
GoogleWe had an absolutely amazing experience with the team here from start to finish. Attentive, respectful of the property, highly communicative. A very special thanks to Dan who has frequently gone above and beyond for us, who clearly cares an enormous deal about both the buyers and sellers he works with and who we cannot recommend enough.
Laura · 16 November 2025
Agent replied · 16 April 2026
Dear Laura,
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 1/5
TrustpilotAppalling experience
Appalling experience. Savills at Margaret Street cancelled a fully signed, legally binding tenancy agreement just 5 days before move-in because they sold the property. This breach of contract cost me money in non-refundable flights. Agents Natasha Spitz and Mey Hafiz promised to sort out the reimbursement, but then completely ghosted me for over months. Management ignores all formal complaints. While unforeseen circumstances can happen, how can this be justified?
Анна · 22 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, particularly given the proximity to your planned move-in date and the additional costs you incurred.
While property sales and changes in circumstances can occasionally arise unexpectedly, we recognise the significant impact this had on you and appreciate your concerns regarding both communication and the handling of your reimbursement request.
If you could email further context to socialmedia@savills.com we will investigate.
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