Martin & Co London Riverside reviews in Wandsworth

★★★★★ 5/5

Google

Che has been amazing throughout the letting process. He’s responsive, professional and is always a step ahead. I’ve been very impressed with his demeanour especially over the Covid situation and has been involved every step of the way with no delay. He got relevant members of the team involved and managed the process extremely smoothly. No fault, heads off to Che and the brilliant team that have helped my move into London.PositiveResponsiveness, Quality, Professionalism

Aman · 25 October 2021

★★★★★ 1/5

Trustpilot

Avoid Renting at all if disabled.

Myself and family have been living in a 4 bedroom house rented firstly by Fox property's which was outstanding.And then Martin&co took hold of the management which is where it went totally horrible.The lettings manager Laura Gillet at the southend on Sea branch is one of the most arrogant horrible people I have ever come across.We have an extremely overgrown tree in the rear garden and has caused pigeons to crap everywhere so can't sit in the,garden properly.I constantly complained about the situation and was eventually trimmed over 4 years ago I have spoken to them again and Laura's reply was it's in the contract for the tenants to maintain all works that need doing to the trees and bushes and for myself that is disabled due to spinal fusion on L4 L5 And had 2 hip replacements we also had a problems with mice due to living near fields And her reply it's in the tenants contract so you deal with it they eventually sent someone round and all he Done is put wire wool into some holes the mice where in the cupboards underneath the floors I complained again about the tree and wallop Section 21 for us to leave the house after 8 yrs living here no rent arrears no trouble at all we are being evicted with no reason pls keep away from them they ruin lives and send horrible emails saying the house stinks of dogs after 16 inspections the house now stinks we have had dog ever since moving in Pls Avoid

David · 7 March 2024

★★★★★ 1/5

Trustpilot

Diabolical estate agent

Diabolical estate agent. The Fulham Rd, London branch should not be allowed to operate as a business and judging by the other reviews, class action should be in order. Reporting it to the property ombudsman, but really, the agency needs to be stripped of its license to operate - it's a license to rob essentially

Generic1 · 21 June 2026

★★★★★ 1/5

Trustpilot

Unable to clean rented property as…

Unable to clean rented property as washer inlet seized open. Water was switched off at mains to avoid flooding. Reported to Martin & Co but not fixed in time I needed to vacate. Email from them stated not a problem as property being sold. Now want £500 cleaning fee. I mentioned no water supply and they said YOU SHOULD HAVE FETCHED BUCKETS OF WATER FROM NEIGHBOURS!!!

Julie · 2 September 2022

★★★★★ 1/5

Trustpilot

multiple holding deposits

Taking and accepting multiple holding deposits at once.Mine was requested and paid/received/accepted within 4mins, but apparently someone else paid before me - then don't request mine!! Also lying about confirming a viewing as the lady had driven away and wasn't there when i turned up 20mins early (she had to come back). I had no correspondence since the viewing confirmation 5 days prior.

Kelsey · 15 December 2022

★★★★★ 5/5

Google

I recently moved homes with the help of Martin & Co - Gracie Wackett in particular. Gracie turned what can be a stressful experience into a super easy one. Very supportive and quick to reply to any questions I might have. Once I moved in, Fulham Green was phenomenal in terms of managing my stay at the flat and helping me when I decided to move on. Great service. Recommend!

Jonathan · 26 July 2024

★★★★★ 1/5

Trustpilot

Martin & Co letting agents

Martin & Co, Richard Hall is the owner who try to withhold deposits also shared illegal photos of my possessions to a third party. And then lied to me. They cause a 73 year old to have a heart attack and think saying sorry is enough, while still trying to withhold a deposit. This company needs to be stopped.

Stu · 20 March 2023

★★★★★ 1/5

Trustpilot

I don't even want to give this company one star

I don't even want to give this company 1 star. Myself and my partner have had awful experiences with Martin and Co. we rented a property from them for 2 years. The fees were extortionate upon moving in to the property but due to our circumstances we just paid up. When we had issues with the property it took them weeks to respond (to the point where the landlady came and solved the problems herself). After our annual contract ended they charged us to renew our contract although when we moved out the paper work stated we were on a rolling contract all along. Upon leaving the property we spent a full day cleaning. There was no damage and the property was left in pristine condition. Martin and co even commented on how well we looked after the property then proceed to charge us almost £200 in 'cleaning fees'. I wouldn't recommend Martin and Co to anybody unless you wish to be ripped off.

Carys · 21 January 2019

★★★★★ 1/5

Trustpilot

Untrustworthy, impatient and arrogant

Agents were at first friendly, until unavoidable delays (we had kept them fully informed as we were travelling a fair distance) meant they thought it was acceptable to dismiss our viewing in the space of 10 minutes after saying the delays were fine. If delays truly were problematic, they should have mentioned this rather than come across as excessively arrogant and rude to anyone who doesn't fit their Cinderella's shoe. Additionally they were entirely unresponsive following this and unwilling to reschedule, so clearly aren't actively interested in homing those who need it.After the amount of time, money and effort wasted due to their nature, I can assure that I'll never be interacting with Martin & Co again as well as warding off those seeking properties.Thankful to have missed this pitfall.

Bryony · 2 November 2018

★★★★★ 5/5

Trustpilot

Definitely reccomend!

Just let a property from Martin and co and the way they deliver is excellent. I was shown round many properties that day by many other agencies and the letting agent at Martin and co. Louise Pearce was one of the reasons I let the property. So helpful, I wasn’t rushed, given all the information I needed and it was easy to do. Very happy with the place I’m going to be moving into and very happy with the service too! Definitley recommend.

Jenna · 15 August 2018

★★★★★ 2/5

Trustpilot

Glenrothes Office

Everything was wonderful to the point where they got your money but then they show little to no interest at all. Asking for illegal premiums like reservation fee or whatever they called it and made us pay for the credit check at first. (Check your rights people) When moving out of course asked for money but when asked where is that money gonna go got no real answer. They should be able to tell you how your money is spend is they ask for it. They found a scratch in front of the fireplace and that’s it. Never trust these people ever again.

Jake · 8 August 2018

★★★★★ 1/5

Trustpilot

Shocking service!!

I had struggled to get hold of the estate agents for 6 days, when i finally got hold of someone they told me they were understaffed! I arranged my viewing for today at 12.. im still at the property at 12.30 with no email, no phonecall to state that they were held up or not coming at all!!! Absolutely disgusting service!! Noone is answering any calls from the office, despite them closing at 13.00! Im shocked how you are still in buisness i really am! I confirmed that i wanted to put the holding fee down after i have seen the property but they cant even be asked to turn up! livid!!

Marissa · 12 May 2018

★★★★★ 1/5

Trustpilot

Terrible agency

Rented a property from Martin & Co over 3 years. very slow resolving issues, attempted to put the rent up at every opportunity an tried to take back every penny of my deposit over pre existing property issues.

Tashan · 15 September 2026

★★★★★ 5/5

Google

Gracie at Martin & Co was one of the best estate agents we have ever worked with! Renting by the river has never been easier - Gracie made time to answer all our questions from start to finish and we couldn't be happier! Would highly recommend Martin & Co!

Melissa · 25 October 2023

★★★★★ 1/5

Trustpilot

Would do 0

Would do 0, think evil corporation think Martin Co, doubling rent of every family oriented residence they can and doing over our society and economy in the process. They will share the news of your necessary departure with 0 care for your human struggle. They have acted and taken advantage before the legislation that stops them increasing rent by so much or even no fault eviction. Evil.

Liam · 12 February 2026

★★★★★ 1/5

Trustpilot

Martin & Co have got to be the worst…

Martin & Co have got to be the worst housing to ever exist. My Daughter moved it into a flat 3 years ago that was freshly painted but noticed the glass panel that was once painted had black dots on the door which clearly showed there was mould in that property. They allowed my daughter to move there with a 19 month old baby. The property within a month was smothered with mould, it was on the walls, clothes. Mattresses etc. my daughter tried everything painted with the mould paint, they put extractor fans & dehumidifier which hasn’t helped one bit. My grandson has constantly ended up in hospital lifeless from where he’s so ill he’s not eating or drinking. Doors are hanging off hinges due to how bad the mould is, bath has been blocked from day 1. Council made me go private and this is what I’m having to live with, I can’t even move out as I don’t have money. How these people can sleep at night is beyond me. My grandson is now registered as asthmatic and they’re trying to say that mould doesn’t effect your health.

Amelia · 16 November 2023

★★★★★ 5/5

Trustpilot

Excellent service and courteous staff

My Mum had died and her house had to be sold. Rowan was extremely sensitive and kind. She kept me informed along the way. When my Brother and I decided to take it off the market, a guy who had viewed it so wanted it that he pursuaded Rowan to make a call to us. To cut a very long story short, he now owns it! Had Rowan not followed her gut instinct the house would probably still be empty and unloved.

Jan · 31 August 2016

★★★★★ 5/5

Google

We recently found our new flat to rent through Martin & Co Riverside - excellent service with a special mention to Che! I enquired about the flat in the morning and by the afternoon we had an offer accepted. Exceptional service and very professional - I would highly recommend going to Martin & Co and in particular Che if you need to find a new place to rent

Hannah · 25 October 2021

★★★★★ 5/5

Google

Full marks to Che and Gracie for achieving the sale of our flat in a very difficult market. Throughout they have been professional, friendly and proactive, offering sound advice on the marketing approach, pricing and final negotiations. We especially appreciated the “added value” aspects of the service, most notably the work of Lucasz in producing a great walk-through video, and then some amazing CGI re-furnishing of the flat to give it broader appeal. We were also very pleased that we used one of solicitors on the Martin & Co list, as they were very familiar with the local developments and thereby speeded up the sales process considerably. No hesitation in recommending Che and his team.

David · 25 October 2023

★★★★★ 5/5

Google

We had a great experience renting a flat through Martin&Co. The whole process from viewings until key handover was led by Gracie Wackett. She is very professional, responsive, polite and patient. She handled all our queries and concerns in a great manner. We were a bit anxious and sort of traumatised due to a previous bad experience with a landlord and agent. Thank you Gracie for all your help. Thank you Martin&Co's team for managing the flat responsively and professionally.

W · 25 October 2023

★★★★★ 5/5

Google

We had the best experience with Che at Martin & Co and would HIGHLY recommend to everyone looking for rental properties in this area! I saw the property online and called their office and was able to secure a viewing the next day! Che was so courteous, professional and efficient and dealt with our case with a smile on his face. No ask was too much for him! We are now so happy in our gorgeous flat near the Thames!

Z · 25 October 2023

★★★★★ 5/5

Google

We had a very very positive experience with Martin and Co, as a homeowner renting our property. From the beginning, Dominik and Che were available to do snagging appointments from the developer. They kept us constantly informed with timely communications and advised us of the rental market trends. Che and Gracie were instrumental in transitioning our tenant into the property, with open discussions, feedback and timely actions. I fully endorse them, and recommend them highly. They have a deep knowledge of the local area, and i cannot thank them enough for their help and support.

Derick · 25 October 2023

★★★★★ 1/5

Trustpilot

Want ALL your personal info just for a viewing

Tried to view several properties with this agency but before you can even arrange a viewing, they send you an email with 15 very intrusive questions. For example, how many animals do you have - please tell us breed, names, ages, etc.

A · 10 August 2026

★★★★★ 1/5

Trustpilot

Anti social tenants welcome at Martin an co.

Martin and Co are responsible for the nightmare tenants next door. I have called them 9 times to report anti social behaviour as I cannot sleep until around 2 -3 am. This has ruined my mental health and ability to function at work. They care not about duty and responsibility. I wouldn't use them in any shape of form. No standards.

Paul · 23 March 2026