Trusted Agent profile · Wandsworth
★★★★★
1,049 reviews across 2 platforms
Unit 6B Compass, Riverside West, Smugglers Way, London, SW18 1DB, Wandsworth, SW18 1DB
Part of Martin & Co, see every office.
Martin & Co's office in Wandsworth, at Unit 6B Compass, is rated 2.6 out of 5 across 1,049 reviews on two platforms, including 199 Google reviews rated 4.9.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
1/5
TrustpilotTotal disaster.They stole the money…
Total disaster.They stole the money from the deposit.I was thinking of renting a house through them,but after I saw what they have done with the deposit....stupid agency,wouldn't recommend it even to my enemy
Hi Stanislav, We're sorry to read this, if you could email us at trustpilot@martinco.com to let us know which office you have been dealing with we can investigate the matter further for you.
5/5
GoogleI moved to my apartment few days ago and everything went super smooth and easy!
Thank you very much.
5/5
TrustpilotHonestly surprised at some of the…
Honestly surprised at some of the reviews here. I've had an great experience with Martin & Co compared to other estate agents in the area. Very friendly staff always answering my questions and happy to help. Great customer service keeping in contact with me via the phone and not completely spamming my emails.Very good service.
1/5
TrustpilotVery Bad experience.
Very Bad experience.They will be never available to help any issues with the house. After multiple followup's they will help to resolve the issues. (Minimum 2 weeks time to Maximum 6 months).
Hi Rakesh, sorry to see that you've not been happy with the service received from your local Martin & Co office. Our offices always try to resolve any problems at the property as quickly as possible but unfortunately are often held up by issues out of their control as also have to liaise with the Landlord and contractors. We're unable to comment on individual cases as don't hold the full details here at Head Office, but if you'd like us to investigate just update your review with the name of the office you have been using. Kind regards, Martin & Co (UK)
1/5
TrustpilotCompletely incompetent and poor service
Even from the very beginning, they were completely incompetent. Showing up late for the viewing and not know what comes with the flat. They have continued to be utterly useless throughout my stay and I dread to think what will happen when I decide to leave. Communication is poor, service is even worse, and employees seem clueless.Avoid them is my only recommendation.
4/5
TrustpilotFirst impression
we had our first viewing with their estate agents who were able to answer most of our questions during the viewing. Any follow up questions we had were answered by the following day.Overall a pleasant first experience with the team
5/5
GoogleGreat experience working with Martin & Co, and Gracie . She is really professional and helpful and always ready to address any question or problem.
1/5
TrustpilotWouldn’t go with them again
Wouldn’t go with them again. Told me I’d secured a place to rent, sent me the contract without warning me that someone else also had the contract. I went to sign it a few hours later, couldn’t get access, so had to ring, for them to tell me someone else had signed it. Thanks for letting me know.
1/5
TrustpilotThey only care for your rent money
They never fix our maintenance issues, I've been waiting over a year for them to send someone out for a single problem, I have more luck directly contacting the landlord to fix things. Avoid these jobsworths at all costs, all they care for is money and that you pay rent on time every month
5/5
TrustpilotHad a power cut Andrea sorted…
Had a power cut Andrea sorted everything for us very quick and kept calling making sure everything got sorted for us couldn't recommend enough thanks again
1/5
TrustpilotI paid a deposit of £167 pounds for a…
AVOID at all cost. I paid a deposit of £167 pounds for a property in Bradford. They came back and said the reference was unsuccessful. Then I requested my money back and they simply turned down my request. AVOID them by all means and if you must do not pay deposit upfront...
5/5
GoogleI am so happy to deliver parcels from dpd to Martin &Co .The team is amazing and always willing to help specially Che The man always offering a me a cold refurbishment.
1/5
TrustpilotNever go with this company they are…
Never go with this company they are shambles taking my holding fee and telling me that because I had problems previously renting a house with them, they won’t let me rent with them because of financial difficulties previously.
2/5
TrustpilotVery late notice of inspection (1 week…
Very late notice of inspection (1 week in advance), if they want their houses to look their very best, please let us know 2 weeks in advance so we dont have to run around panicking and tidying. Thank you
1/5
TrustpilotAVOID AT ALL COSTS !!!!!!!!!!!!!
Even having to give the one start is too much !!Thieving crooks. Do NOT use this company at any costs !! I will be alerting fraud department. Disgusting company.
Hi Alexa, Are you abl to give us some details of the office you have been using so we can investigate in more detail?
1/5
TrustpilotVery terrible service
Very terrible service. Unprofessional and rude agents. I traveled 3 hours just to view their apartments, despite sending me a wrong address they did not take responsibility for it.
We're sorry to read this review and take all customer complaints seriously. If you could provide us with more information about the local office you used we'd be happy to look into this for you. You can email us at trustpilot@martinco.com.
5/5
Trustpilot5 star
5 starI've just moved to leeds and called into their office for some help finding my way around the city. All the staff couldn't have been more helpful.
Hi Cameron, thank you for taking the time to leave a review. We're pleased to hear that the Leeds office have been so helpful! We hope you enjoy living in the area.
1/5
TrustpilotUnhelpful & lacking knowledge - Leamington Branch
Would not recommend. Unprofessional, uninformed and unresponsive.Takes over a week to receive a reply and even then you're passed from one member of staff to the next, with no-one seeming to have any knowledge on how to help with simple requests. Friends have had similar poor experiences. Will avoid using Martin & Co for future properties.
5/5
TrustpilotGreat estate agent to deal with
Hi,As with most people I'm not a huge fan of estate agents but Andrew Dear at Martin and Co was brilliant to deal with. we were the buyers so he wasn't employed by us but we found him to be honest, helpful and very efficient throughout the process. I would really recommend him to both buyers and sellers.Chris
1/5
TrustpilotWestcliff on Sea branch
Should be a zero score. The westcliff branch dealing with property rental are very unprofessional to landlords. Unless you rent to whoever they say they are not interested. They are only interested in the money and not in providing a comprehensive and supportive service. Much better agents in local area. TOTAL Non listeners avoid big time.
1/5
TrustpilotNot replying at all.
Not replying at all.. Pathetic services.. Dumb people..
Hello Mohit, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
TrustpilotFriendly professional outfit.
On entry the office was clean and tidy and staff were friendly and helpful with good knowledge of the areas i am interested in. When viewing a property the agents were on time ( bonus) and answered all my queries. From my experience I wouldn't have any hesitation using these guys.also I would recommend on that basis.
1/5
TrustpilotThey are a scam
They are a scam, do not fall for them.
Hello, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotWhy are you sending me junkmail
It's 2022 why are you sending me unsolicited junk mail... I can just use a computer to find a product or service, there's one in my pocket right now. Your paper advertising is bad for the environment and I will never use your company or products now.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
