Trusted Agent profile · Wandsworth
★★★★★
1,049 reviews across 2 platforms
Unit 6B Compass, Riverside West, Smugglers Way, London, SW18 1DB, Wandsworth, SW18 1DB
Part of Martin & Co, see every office.
Martin & Co's office in Wandsworth, at Unit 6B Compass, is rated 2.6 out of 5 across 1,049 reviews on two platforms, including 199 Google reviews rated 4.9.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
1/5
TrustpilotI don't usually give just 1 Star
I don't usually give just 1 Star. But one particular branch in Cornwall has proved to be quite unprofessional. I would like to tell them that one size does not fit all. We all have our own story especially more so during this Pandemic. This company needs to adapt to the changes regarding people's changed lives during this time, and become much more emphatic and sensitive in their dealings with individuals.
5/5
TrustpilotI’ve been using this company for years
I’ve been using this company for years. They have always been professional and done their best for me. I don’t understand why there are so many 1 star reviews and suspect that are from a competitor. I also have noticed the complete lack of 2 and 3 star reviews which is strange.
1/5
Trustpilotirresponsible, frustrating
we have called them tomake an offer so many times then we have been told to wait for an email when we called back we have been told that there were too many offers so we cant make one, it was soo frustrating to hear that as we could of made an offer but due to their irresponsible behaviour I will never try to do anything with this company
1/5
TrustpilotAvoid at all costs also from a Landlord…
Avoid at all costs also from a Landlord perspective. Property not managed, promises of return calls which do not happen, when you ring them you find that the person who was supposed to return call is either on holiday or has left the company ......
Hi Francois, Apologies that you have had issues with a Martin & Co office. Can you let us know which office you have used so that we can direct your complaint to the relevant person?
5/5
GoogleChe, was exceptionally helpful, professional and interceded when needed. always responsive and quick to respond to requests and kept me fully informed at all times. Made the move very quick and easy. Highly recommend him.
Thank you so much!
5/5
GoogleMartin & Co was introduced by the developer for helping us to find the tenant for our flat, after the other agent spending almost two months without any satisfactory results. The agent team provided very professional services and engaged a tenant for us very soon. Thank you!
1/5
TrustpilotBad experience
Bad experience! When it was time to received the deposit they did a report (check in and check out of the flat). The problem is that we never did it at the beginning and only them did it so they said the flat was perfect without any type of damage. We waited 3 weeks for our deposit because what they said in the report of check out was totally wrong. Never again with them!
1/5
TrustpilotYou cannot choose a worse agent
They seem very helpful until you pay those ridiculous fees and then all of a sudden they become horribly unprofessional. You have to remind them of your requests several times and even then they don't act. They ignore your emails or, in the lucky case, answer them in one sentence. At the end they try to rip you off your deposit a claim even more for non-existing 'damage' of the property. Run away from them!
5/5
GoogleRodica has managed our property for the last 18 months and been wonderful. Always available if we have questions and accommodating around our schedules when check ins / inspections are required. Just a lovely person to deal with.
Thanks Alex that is very kind of you to take to the time to review us and you have made Rodica & the rest of the team so happy today !
5/5
TrustpilotI had an amazing experience with Martin…
I had an amazing experience with Martin and co. Janine was appointed to me and was professional and lovely from start to finish, Thankyou !! Abby
1/5
Trustpilotthey lied to me and shouted at me.
they lied to me and many issues.they raise their voices .. not polite at all..they charged me beyond what is required for the last payment...they failed to do most of the required repairs. for this point..the landlord has a big share of the responsibility...
We are very sorry to read your review. Would you be able to let us know which Martin & Co office you used so that we can investigate further. Kind regards, Martin & Co (UK) Ltd
5/5
GoogleHappy to recommend this estate agent. Very responsive and professional. Clear communication and good attention to details. My agent Che listened to me and understood my requirements and followed thorough.PositiveResponsiveness, Professionalism
Thanks Simon, glad we looked after you!
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting. Everyone for the group booking turned up and we were told 30 mins later it was cancelled. When we rang up they were completely unprofessional and rude on the phone. Don't think they realise people have to pay money and take time off work to get to theae viewings
5/5
GoogleI would like to thank both Che and Dominik for their professional, courteous and patient way they operated at the start of the difficult C19 situation in helping my son find a great apartment.PositiveResponsiveness, Quality, Professionalism, Value
Thank you!
1/5
TrustpilotPoor experience selling property…
Poor experience selling property advised Martin and co estate agent on several occasions I had my doubts regard the authenticity of a cash buyer however was encouraged to hold on after 5 months still no completion date very unsatisfactory service and changed to a different estate agent would not use again
5/5
GoogleHad a fantastic customer experience with Gracie Wackett - had secured a deposit on a new rental flat within 24 hours of first speaking with her! Incredibly professional and responsive. Couldn’t be more complimentary of both Gracie and Martin & Co.. highly recommend. Chris
1/5
TrustpilotShocking attitude
Shocking attitude, I set 3 emails to this company, they NEVER responded, unprofessional people, i had to call them to get the answer, which was negative anyway.
Hi Anna, we are sorry to read that you experienced issues with the service received from a Martin & Co office. We will pass on your feedback to the team and ask them to get in touch with you.
5/5
TrustpilotProperty Maintainance
We have worked for Martin & Co for several years now and have always found them to be well organised and efficient. They are proactive with property faults and quick to arrange repairs, ensuring their tenants experience a minimum of disruption.
Thank you very much for taking the time to leave a review, we look forward to continue to work with you in the future.
5/5
GoogleIn my dealings with Dominik, i was met with a level of professionalism, attentivness and thoughtfulness that is unmatched. Id like to thank him, and his team, for all their help during my recent move.PositiveResponsiveness, Professionalism
Much appreciated, we are glad the move went so well.
1/5
TrustpilotAbsolutely wouldn’t recommend at all…
Absolutely wouldn’t recommend at all moved into a property in September, reported my boiler not working correctly and it’s January and still not fixed after contacting them over and over again you feel your banging your head of a wall constant trying to get things done. They are everyone’s worst nightmare not what you want especially when you’re renting for the first time too. Absolute joke !
1/5
TrustpilotI will never recommend anyone use this…
I will never recommend anyone use this stat agent as they are unprofessional, the staff lie about everything, and the customer service is the worst ever.
1/5
TrustpilotThe worst letting agency ever
A very bad company. Avoid Avoid Avoid. They will try to take all of your deposit and claim crazy expenses when you end your tenancy with them. Cutting grass of a small front garden will cost you GBP160 .. can you believe it? they are very nice when you sign the contract and then when you go they show you the bad face. AVOID
1/5
TrustpilotTerrible customer service
Terrible customer service, increases in rent year-by-year with no maintenence on property. I've been asked several times for inspections, only to never have the employee turn up and so utterly waste my time.
5/5
GoogleThis is the first time I can say that an agency has been a pleasure to work with. Dominik, James and the rest of the team have been very helpful and responsive. Thank you!!
Thanks!
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