Martin & Co London Riverside reviews in Wandsworth

★★★★★ 1/5

Trustpilot

Very good company until checkout and change of staff

I was a very happy tenant for 2 years with extremely nice property manager( oxford office).I vacated the property on 31/12/19, and as to this date have been chasing them (weekly emails and calls) for the check out inventory, my deposit amount. Finally, after a lot of effort, managed to get a new property manager to send me a check out report and an extensive list of deductions. Most of these major issues ( agreeing to removal of professional cleaning clause from the contract, discarding a broken glass table which was a health hazard) were discussed and agreed with the old property manager, however, the new property manager is not ready to believe the same- i have sent her the relavant email threads. Also, as per the contract, the deposit should be returned within 30 days ( and this has been more than 30 days after the check out inventory- so a breach of contract. The property had an old mattress which was stained even in the check in inventory, and the current manager has charged me for that as well. I had actually thought of leaving good reviews as they were very good when i was actually in the property. However, i dont know why team wants to spoil the good reputation made by the previous manager.The saddest part is that they dont have a complaints email id on their website, and the website only asks to email the branch ( the same people who are charging me and causing significant mental trauma)

Adarsh · 3 February 2020

★★★★★ 1/5

Trustpilot

Don't even bother going near them

Don't even bother going near them, they can't even set up a viewing. Most unorganised company going. I set up a viewing for Friday at 4.30 and immediately after the call I wrote it in my calendar as a reminder. It got to the day and I arrived at the property, no one was there. So I rang them for the same person who set up my appointment to answer and in short tell me there was no appointment set up at all. She then proceeded to make out as though it was my fault; even asking me if I was sure I booked it through them and not another agency, even though she had my email and phone no. in the system. Massive waste of time.

Kyle · 25 January 2020

★★★★★ 1/5

Trustpilot

Very poor estate agents.

Very poor estate agents.I went with Martin & co as there agent dawn that came out said that she had 2/3 people on her books that was looking and would be interested in our house But these was lies as nothing came of it.so I was actually conned into using Martin & co By gift of the gab.Sale advert was rushed stating the house was 1 minute walk to a school then in the next sentence it was couple of minutes.Photos that was taken wasn’t good they was to Dark.I revamped the bathroom over Xmas Giving it a massive makeover and when the agent came out to do the second viewing she didn’t say that the photos on site should be updated.On our first viewing something didn’t feel right almost as if they wasn’t real buyers like a setup That the agents had arranged.Also this viewing happened after I’d raised concerns and was talking about leaving.After asking for feed back for the first viewing I was Told someone will get back to me and didn’t feel days later had past I rang again and again no communication what so ever.Asked Them for feed back from Rightmove to see how many people viewed the property they said It would take a day to be email To me but it took them 2 weeks! Told them I was giving 2 weeks notice then all of a sudden I have a “VIEWING” again this time it well they wanted second viewing came to viewing day and they didn’t come as there car broke down which is laughable bearing in mind there car wasn’t that old.Asked if estate agent would be willing to pick them up in the sign written Martin & co car to be told they would get back to me again they haven’t.They are rubbish in polite words there’s a reason why they have bad reviews.Ask yourself why is bad review at 72%?!!!Stay clear use someone else to sell your house pay a little higher on the sale fees get a better agent like w h brown do it.No communication just total crap I wouldn’t recommend these to anyone.

Daniel · 15 January 2020

★★★★★ 1/5

Trustpilot

Worst Customer Service

Worst Customer ServiceI was with Martin and Co for a year and a half and experienced some of the worst customer service I have ever known. From the start, the staff were unhelpful and uncooperative. Every issue that I experienced required my chasing despite being repeatedly told that they would be in touch the same day. From them losing my spare key to being left without a shower for 4 months, I was consistently made to feel like I was the one in the wrong. Would advise not to use them.

Pippa · 6 January 2020

★★★★★ 1/5

Trustpilot

Don't use them

Don't use them. We rented our property for 2 years as me and my partner were at college and for a 2 bedroom flat in Torry, the rent was reasonably cheap. However, when we were moving out the property we were told we had to give me 2 months notice which lead to losing our first place we looked at as 2 months for the new landlord was too long. We told Martin & Co what date we were moving out and they arrived 2 days early at 10am to say they were there to collect our keys. Outrageous! So then we got our original date back and was told that on Tuesday we had to give back our keys, but no. On the Monday we received a call which made us more angry because they said they needed the keys before 9am on the Monday when they said Tuesday, which lead to us not being able to clean the entire flat properly. Over the course of living there, we reported on several occasions that there was mold growing in cupboards and on our roof and window in our bedroom and yet nothing was done about it. The extraction fan above the cooker wasn't even a proper extraction fan as the steam literally didn't go anyway, but it wasn't even screwed in properly and ended up falling ontop of me. Lastly, since they never gave us this time to clean the flat because yet again they changed their minds, the cleaning bill just happened to come back at the EXACT same price as our deposit. So, this meant we never got our deposit back and just to top it up, they sent us an email to tell us we will be getting £0 deposit back. Absolute joke.

Amy · 8 December 2019

★★★★★ 1/5

Trustpilot

DONT use this company whatsoever

DONT use this company whatsoever. Was a tenant in a property for 4 years. Have never been late with payment. So they are happy to take your money.Have asked for various things to be done to the house and have only been told that "its been added to the list". Nothing has ever been doneBefore my contract ended they called and said that the owner wanted the house back - which of course is ok. Only gave me 6 weeks notice - even people that are evicted get two months. Found another property and requested a reference. Was then told that i "had to pay £30 before they would consider to even look at it".The new tenant fees act (2019) states:1. All Payments Prohibited Except Rent, Deposits and Three ExceptionsLandlords or their agents will no longer be allowed to charge tenants for anything except: the rent, the tenancy deposit and a holding deposit (more on these below).This means you will no longer be allowed to ask tenants to cover the cost of their own referencing. You also won’t be able to charge check-in, inventory or admin fees.House inspections get arranged and whoever turns up does so usually two hours late - without consideration to the fact you have children and routines.Glad i will never be doing business with that business again!!

Jenna · 20 November 2019

★★★★★ 1/5

Trustpilot

Bad and unprofessional

I paid my rent one year in advance, things were broken when I arrived and they were never fixed during my year there. Although it was written in the inventory list that its broken, martin and co tried to charge me upon leaving the property. In winter my balcony was broken and open, it was stuck and open the whole time without martin and co reacting to the issue for THREE weeks. Also they showed up with strangers unannounced to view the property while I was there, with 0 emails or communication. They Are very late in replying to any issues, and it is been a month and a half with martin and co refusing to return my deposit. My advice is stay away!!!Just like a reply below, I also got fake cleaning invoice!

Le · 25 October 2019

★★★★★ 1/5

Trustpilot

The most diabolical agency I have ever…

The most diabolical agency I have ever dealt with. I have been renting for the past 5 years and have never experienced such inconsistency, inefficiency and disrespect. - left without hot water and heating during December/January, with no compensation paid. - everyone in the house was above the age of 23 and we were spoken to and treated like children with absolutely no respect. - If we ever rang with a problem they would promise to call me back and I would then have to spend the majority of my day chasing them. They don’t make notes of your calls. - People from the agency along with contractors attended the property Constantly with no notice and did not show ID. - Deposits took over 6 weeks to be returned. - fake cleaning invoices were provided in attempt to take money from our deposits.- the office closed early without notice most days - my shower did not work if anyone in the house turned on a tap or flushed the toilet. The agency refused to believe this and continued to lie about its efficiency. All in all, the staff working within the derby branch are rude and useless, they couldn’t care less about the safety of their tenants and refuse to accept blame of any issues in the house. If your a young person wanting to rent, steer clear of any Martin and Co owned houses in derby!!!

Rosie · 21 October 2019

★★★★★ 1/5

Trustpilot

Without a doubt the most DIABOLICAL

Without a doubt the most DIABOLICAL renting experience I have ever had. Martin and co are shambolic, their service is terrible and the staff are the most unhelpful individuals I have ever came across.To begin with when I viewed the property I was told the other tenants were proffessionals who were women and a mature student who was male which seemed ideal. Upon moving into the property I found out he was a convicted violent criminal. He had been kicked out of University for not disclosing his record and was being allowed to live in the property until his student finance ran out. I contacted Martin and Co about this to be told its 'none of my business who the other tenants are' which i find disgraceful. As a paying tenant and a young women; I have every right to know if someone who I am living under the same roof as compromises my safety. In the following three months he resided in the property he was often drunk and verbally abusive towards myself and other tenants.Maintenance reports were frequently ignored or dealt with ineffectively. For example our landlord bled the radiators and didn't increase boiler pressure, therefore we lost heating in the middle of January. Their solution was to provide 4 heaters, 2 of which didn't work and left 2 of us freezing cold. One of my housemates has thick mould grow up one wall in her room during the winter months which is clearly some kind of structural/ damp issue, their advice is to 'open a window'. They are quite frankly useless.The landlord constantly enters the property without giving notice which is a breach of the tenancy agreement.  Martin and Co do not care about this unproffessional and inappropriate behaviour.Also two days prior to me leaving the property I was putting some things in the bin when my groundfloor room door blew shut, leaving me locked out. I called Martin and Co as luckily I had my phone in my pocket, they told me I would have to walk to town to get some keys from them. I informed them I had no shoes or coat and it was a 20 minute walk to which they responded thats not our issue. Luckily I managed to open the door with other methods or I would of been locked out of my room for the forseeable future! I have been renting for 6 years both professionally and as a student and this is without a doubt the most disgraceful service I have ever recieved.DO NOT RENT WITH MARTIN AND CO

Kathryn · 15 October 2019

★★★★★ 5/5

Google

I’m working with Jem Bayley, I wanted to thank you, Jem, for the best service, your help and quick responses. You are one of the best agents in London for me! Thank you for this wonderful experience! Best wishes!

Luiza · 26 July 2024

★★★★★ 1/5

Trustpilot

Do not rent from this company!!

Do not rent from this company!!! Or sell your home with this company. This company failed my application. Held onto my holding deposit for "failed reference".The company claim that the referencing company "letting hub" is impartial and a third party. But infact they are ran by the same director. As seen on companies House. Please check for yourselves.Another company did the referencing and found no problems. They leave me no choice in taking them to court for this to return my monies but deny me if this.I will keep this updated

Gary · 11 October 2019

★★★★★ 1/5

Trustpilot

martin an co rochdale

i would not give this company 1 star they are a terrible company to give properties to to rent out they are greedy money grabbers take rip off fees have a heating engineer who is a bankrupt who does not give recipes they have a rent garrentee through there own insurance company that does not pay out because the owner phill watson ownes it ,who lives at burswell close rochdale an if you take your properties off them because they mess up they charge you 473 pounds per property and still try to carry on collecting the rent by harrasing the tennants stay well clear of them

David · 18 September 2019

★★★★★ 1/5

Trustpilot

Hanley Branch- Wouldn’t even give 1 star!

Wouldn’t even give 1 star, very unprofessional service. Booked time off work to view a house and after waiting over 20 minutes rang to ask where they were. Was told that they had “spoken to me and cancelled the appointment” although nobody had even contacted me at all! They then said they would see if anybody could come and ring back ASAP, as we were waiting outside the property, over 5 hours later and nobody has still rang. Wouldn’t even bother looking at any other houses they are selling. Avoid if possible!

C · 28 August 2019

★★★★★ 1/5

Trustpilot

Before renting my house with Martin &…

Before renting my house with Martin & Co, I was told that my tenancy agreement would be long term. 3 months into my tenancy, I was told that my landlord was selling the property I was living in. Despite being told this would be a long term agreement, an estate agent from Martin & Co told me that this landlord had been thinking about selling the property for a while which was not mentioned to me before my tenancy started. I have had 6 viewings from potential buyers all in the matter of 2 weeks which I am not happy about. The majority of the investors that have been to view this property have discussed moving into this property themselves even though I was told that I would be able to continue renting with a new landlord. I moved in to this property hoping me and my 3 year old daughter would have a home to stay in long term. Now with this happening, we will have to look for another home. I have had a terrible experience with this being my first private rented home and when I have to move, I will not be renting with Martin & Co.

Lucy · 31 July 2019

★★★★★ 1/5

Trustpilot

Last minute

I had a viewing one day before my flight back home for a property. Came one day before all the way from manchester and stayed at huddersfield then been called 30 minutes before the viewing and been told the property is not on the market anymore ! Truly been let down i would have been found and sorted another property instead of wasting all my time and going back to the next academic year without a place to stay at. Totally unsatisfied with the customer service.unprofessional people

Jack · 16 July 2019

★★★★★ 1/5

Trustpilot

Last minute

I had a viewing one day before my flight back home for a property. Came one day before all the way from manchester and stayed at huddersfield then been called 30 minutes before the viewing and been told the property is not on the market anymore ! Truly been let down i would have been found and sorted another property instead of wasting all my time and going back to the next academic year without a place to stay at. Totally unsatisfied with the customer service.unprofessional people

Mon · 16 July 2019

★★★★★ 5/5

Google

The best property management team to work with. Professionals, friendly and empathic. I would say they are the dream team of every estate agency company. Thank you for the trust and partnership.

Sara · 25 October 2022

★★★★★ 1/5

Trustpilot

Shocking from start to finish

Well what can I say about this company and the Hillsborough office.DO. NOT. USE.Useless. Unreliable. Unprofessional. Don’t care about issues that occur. Take your money and ignore you.Handed my keys back yesterday. I await with baited breath as to whether I get any deposit back even tho I left the house in a better state than I arrived in.Wish I’d read reviews on this website before I entered into my tenancy with them. Disgusting company.

Rachel · 24 February 2021

★★★★★ 4/5

Trustpilot

Friendly staff, some minor issues

I rented a house share via Martin & Co and all of the staff members I encountered were really friendly and helpful. I wouldn't have found such a great place to live at short notice if it wasn't for their help. I did have a couple of minor issues though:-The agent who showed me round promised me that the house share would only be rented to people in their 20s and said they were very selective about who was allowed to look round. I was therefore surprised when a man in his 60s moved in about a month after I did. Fortunately I got on with him really well and we didn't have any issues, but I did feel lied to by the agent. Also, we were never warned when someone was coming to view the house. I didn't mind too much as I was usually out when the agents came, but there was a Saturday when someone came to look round and I was still in my pyjamas. I'm not sure how the rules apply to house shares, perhaps the agents are only legally obliged to let us know if they're going into our rooms. However, it would have been polite of them to let us know in advance if they are going to be entering the house, especially at weekends.

Sophie · 14 July 2019

★★★★★ 1/5

Trustpilot

Worse house rental experience ever

Worse house rental experience ever. The staff was not helpful and friendly at all during the check in process and also throughout my tenancy, but expecting me to write a good review for them. The flat was in poor cleaning condition when handing over to m but the staff was irresponsible and ignore all my problems because she was on a trip and the others didn’t know anything. While during check out, they point out all the little cleaning problems in regard of my deposits. Overall, it was a disappointment.

Wingwing · 9 July 2019

★★★★★ 1/5

Trustpilot

Lettings Manager St. Margarets

I was dealing with the lettings manager at St. Margarets. My wife enquired on a letting and was told that the place was under offer. Subsequently we were told that this offer was not taken up and we could view. This happened on Friday 05.07.2019. We also viewed other properties, but set our sights on the property offered by Martin and Co. We made an offer immediately of full asking price. I then discussed the offer with him that Friday who assured me that our offer was good and that we could stop our search. Stating he would come back to us the Monday morning. We did just that. We made contact with him the Monday for updates, but were told to be patient and that he was sure of a positive answer pending. Only to hear on the Tuesday 09.07.2019 afternoon that he had submitted another persons offer the Monday afternoon without letting us know. The other person's offer was accepted and my family wasted valuable time and money with this unprofessional individual. I did lay a complaint with the company. Will see if they respond. For now, and based on what I am reading on Trust Pilot, I would not recommend this company at all.

Wayne · 9 July 2019

★★★★★ 1/5

Trustpilot

Just wondering if the 'co' in Martin…

Just wondering if the 'co' in Martin and Co actually stands for completely useless! I was sent an email from a letting agent, asking if I was available to view a property on a certain day at a certain time. I replied saying yes this was fine. I didn't hear anything back, so I sent a further TWO emails and did not receive any replies. My partner and I still turned up for the viewing, assuming it was going ahead. We were stood outside for 15 minutes when I noticed they had an office nearby. I went in and spoke to a lady, who was actually rather polite. I showed the emails I had received from the letting agent and she asked me to take a seat as he had gone to collect the keys for a different viewing. When the letting agent returned, he asked us if he 'could help' and I explained who I was, the emails etc. He then had the audacity to explain that we weren't booked in for a viewing. I responded by explaining that I had emailed him twice and he has not replied at all. The letting agent was then really rude and quite defensive, saying he hadn't confirmed the booking and the current tenants need notice. I said I know this, I'm not stupid and said he should be checking his emails at it is his responsibility! The letting agent responded by saying I should've rang and throughout this, had his head down the whole time. I completely lost it at this point and explained I have a full time job and I cannot just step out to be calling estate agents! He was so rude and completely ignorant. My partner and I feel like he was embarrassed by the situation and we hope he realises what an absolute moron he has been. After reading the other reviews on here, it sounds as if me and my other half have had a lucky escape and have been fortunate enough to not be letting from this useless estate agents. For the love of God, please do not waste your time even BOOKING A VIEWING. Inconsiderate, foul time wasters.

Uganda15* · 6 July 2019

★★★★★ 1/5

Trustpilot

Which there was less than 1 star...

Honestly if there was something less than 1 star, that's what they truly deserve. Requested to move into a property in July and the estate agents told us it HAD to be June, so we reluctantly accepted. Due to move on the 1st of June however we didnt get to the property until the 17th because we were told there was work and cleaning to be done on the house. When we arrive to the house after being told it's in a condition we can live in, we see that both the fridge and oven in the place were so mouldy it was a health hazard, the garden overgrown and where plants have obviously been neglected and have died have attracted many bugs and left the garden in a state where you cant even walk through it. Even though Martin & Co were well aware of these issues they still allowed the move to happen and we are still fighting to get the garden sorted. We called earlier for an update where the property manager accused me of lying about something my partner had said in regards to the garden, blaming me for their lack of organisation. Never have I ever come across someone so unprofessional in my life. Would NEVER reccomend to anyone after the way we have been treated.

Charlie · 21 June 2019

★★★★★ 1/5

Trustpilot

DO NOT USE DAVID MCKNIGHT

I would absolutly not recommend this branch, To be honest more perticularlly David McKnight! He is a vacant in helping us rent our mothers house the second you pay him some money he is gone like a ghost.He never gets back to us when he said he does and i mean NEVER.He says he will check in with the tenants but doesnt we have o speak to the tenants directly! What am i paying you for David?And while were talking about payments David accepts part payments from my tenant "on my behalf"! Great only half the rent will be collected this month!But sure as hell David still get his full cut !

Tomy · 29 May 2019