Trusted Agent profile · Wandsworth
★★★★★
1,079 reviews across 2 platforms
Unit 6B Compass, Riverside West, Smugglers Way, London, SW18 1DB, Wandsworth, SW18 1DB
Part of Martin & Co, see every office.
Martin & Co's office in Wandsworth, at Unit 6B Compass, is rated 2.6 out of 5 across 1,079 reviews on two platforms, including 229 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Martin & Co London Riverside hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleWe were very please with the experience of renting with Martin & Co. Che McDowell and team were very kind and always available. They helped us throughout the process. We were even surprised by a very elegant Prosecco at the flat come move in day. Would definitely recommend to anyone who is looking for a great portfolio and a high quality service.
1/5
TrustpilotGreed, taking advantage, un-reliable!
I’m very disappointed and somewhat not so surprised... I made sure to return the apartment in the manner I received it to the best of my ability. There’s no point of me complaining here and throwing an tantrum because you’re business does not care what I have to say. You’re charging me £105 for cleaning and perhaps think this the best for Martin and Co but fail to realise that you’re damaging relations with future tenants. The fridge freezer crack I can slide as I may have missed this but the bed and bath light clean for £85 is absurd. That’s a ridiculous charge for such a job. But you know you can get away with it because you have the upper hand taking money from my initial deposit. As for the utility providers and forwarding address, what was the point of me filling in the form when handing over the keys? You already have the information in your records. Why are you again asking me for this information. I understand this sounds unreasonable of me to have a go at Martin and Co but I’ve very let down with how things have been handled. I hope the £85 ridiculous and greedy charge for light clean is worth it. If it was £30 I wouldn’t even mention in, I guess you want the property to be of the highest quality for next tenants but £85 tells me you think its okay to take advantage of ex-tenants. I really hope lessons are learnt here, I’m sure reputation or relations of Martin & Co is valued, clearly its not.
5/5
TrustpilotThanks Gina and Nic
I have been living in a house managed by Martin and Co for almost a year. Once we ran out of hot water in winters due to some issues with boiler. Gina ensured that the issue is resolved quickly. I find the Martin and Co team (Both Gina and Nic) very professional and efficient.
We are so happy to hear you had such an excellent experience and we hope to hear from you again.Thank you for choosing Martin & Co and thank you for the 5 stars!Kind Regards,Martin & Co
5/5
GoogleI recently used the estate agent. I couldn’t recommend them enough. Very quick process. Gracie & Che handled my case & was very helpful. They communicated very well. Thank you team
1/5
TrustpilotNo hot water since moving in over a month ago
Moved in on 26 December and hot water wasn’t working, reported to Martin & Co saltaire that same week, now on 26th January still no further forward, 3 separate plumber visits and they are still unable to sort out the problem, meanwhile I am having to pay to heat up a full tank of water every day which I am not getting access to due to the faults. Emailed Martin and Co about this to see if they can offer me any help as I am struggling to afford my electric bill due to this and have paid them over 2k in total to move in including rent and deposits however responded that the previous tenant never reported any issues and they are being prompt with their repair response. Still no hot water and in the coldest months of the year. Martin and Co clearly do not care about the tenants I wish I never moved here
2/5
TrustpilotSlow service
Staff were pleasant but it takes absolutely ages to get a response to any queries.I often got fobbed off when calling or e-mailing the agency. When I went to the check in meeting the lady was smoking outside the flat, which I consider to be unprofessional. Further to this, i had no information given to me about the moving out process until I resorted to contacting the manager.
Hi, sorry you haven't been happy with the service received from a Martin & Co office. Would you be able to email us at trustpilot@martinco.com with more information on the local office used?
5/5
GoogleDominik was extremely helpful during the pandemic and helped us through a stressful situation.PositiveProfessionalism
Thank you Steven!
1/5
TrustpilotDirty bunch of crooks
Dirty bunch of crooks . Ignore all calls for repairs and leave a family with babies in poor conditions with damp, unrepaired dangerous conditions and when you have enpugh and move out they then reply to email very promptly accusing you of leaving the place a mess and saying you're at fault for all the repairs . Will do anything to keep deposits. STAY AWAY BAD COMPANY
Hi Thomas, Sorry to read that you have experienced issues with a Martin & Co office. Please could you update your review to let us know which office you have been dealing with? This will allow us to investigate further.
5/5
GoogleJem was very helpful and communicative during the rental process.
5/5
TrustpilotReally good experience
Dealt with Nasreen and Sharon, was sorted very quickly and with incredible professionalism and friendliness!! I only had a week or so for moving, and was heard and kept in contact with throughout the process. Really impressed with the service I’ve received so far!! Thank you!
5/5
GoogleAfter almost twelve months of failed attempts to sell the property using other parties I contacted Martin & Co. And I am pleased to say my decision proved a good one as both Che and Dominik handled the entire transaction most efficiently to achieve a successful outcome in what has been a most drawn out affair.PositiveProfessionalism
Thank you Russell that's kind of you to leave us this review and I am so pleased we got the property sold for you.
5/5
TrustpilotExcellent Service the team are really…
Excellent Service the team are really friendly and personalise the service that you receive.Josh was really helpful and professional at the first viewing and Amy, Hannah and the team worked quickly and have been really officiant to complete our move Thanks so much
5/5
GoogleChe has been very professional and accommodating with all my requests. Overall I had a good experience with the agency
1/5
TrustpilotDO NOT DELETE/REMOVE HONEST REVIEW(S)
Why do Martin & Co constantly remove honest reviews?Is it because honest reviews give 1 (preferably zero) Stars?Martin & Co need to accept that their POOR rating is (and always be) higher than their Excellent/Good rating.Instead of deleting these honest reviews, strive for perfection in ALL Offices/Branches!
Hello Ms Lowe, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotNot responsible
They are the worst letting agency I come across in the UK, they won’t respond to any complaint for months , we need to do multiple follow ups for any work to be done, they won’t bother about tenants issues / problems with the ongoing maintenance issues in the flat. I definitely never recommend to anyone to go with this agency.
1/5
TrustpilotUnprofessional
Unprofessional and difficult to deal with.
5/5
GoogleI have dealt with many estate agents but Martin & Co Riverside are by far and away the best. I’m fortunate to deal with Fulham (her name) she’s SENSATIONAL !!! Nothing goes over her head she’s a great communicator and true to her words we absolutely love you Fulham !!! Thank you for taking such good care of our properties and being a top top professional!
1/5
TrustpilotWant a laugh?
Currently sat in a house with patio doors that won't close, it's 0 degrees and also a security issue.They'll have someone come back to me in the morning apparently. No rush Martin and co.... I'll just gladly sit here with icicles on my balls!
Hello Paul, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleI’ve had a great experience with Martin & Co. The property management team is professional, detail-oriented, and always goes the extra mile. Highly recommended.
1/5
TrustpilotAbsolutely useless
Absolutely useless, phoned Friday and Saturday and was informed lettings would call me back, it’s not the first time it’s happened with this company either, called them since 9 this morning and nothing, how can you call yourself an estate agent is laughable
Hello Chris, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
Trustpilotthis agency is not serious and it discriminates
this agency is not serious and it discriminates against disabilityafter several emails and 15 days of confirmation of reservation as well as confirmation of payment this agency has refused the reservation of a room for a disabled personDate of experience: November 17, 2022
Hello CTH, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
TrustpilotRecently used Martin & co to buy a new…
Recently used Martin & co to buy a new rental property and find me a tenant. Emily was first class and great help with the buying process.Janine was first class. Can’t thank her enough.Both very professional and I will certainly use them again.Thanks ladies!!
1/5
TrustpilotPoor care of tennants
We rented a property through Martin and Co. Would never do so again. Despite problems with the property we didn't create a fuss and made the best of it. On leaving we left the property spotless but were charged for several hours of cleaning including cleaning of grout in the bathroom shower. Sure that was in the contract. But it really amounts to abuse of tennants and profiteering.At one point we were asked to allow the entry of a plumber to inspect the boiler. My wife came home early only to find the plumber in our bedroom, which was odd given the boiler was in the kitchen. The following week I noticed my passport was missing. It never turned up even upon leaving the property 3 months later. Martin and Co were rude and patronising on informing them about the missing passport, they couldn't understand why someone might take a passport. "Identify theft" clearly wasn't something they'd heard of. Disgraceful company. Avoid.
1/5
TrustpilotI would not be writing a negative…
I would not be writing a negative review unless I thought it was necessary. If you are letting a property beware. It’s a shame I have to write this review because the initial move-in went quite smoothly. So for the first 8 weeks (throughout winter) the heating didn’t work. After many weeks, approximately 8. Of back and forth emails and telephone calls and going into there office to complain it eventually got done.So since leaving the property and trying to get my deposit returned, there have been a few discrepancies. Though firstly I would like to add that I had a tv on the wall, so had filled the wall holes with filler, though I never got round to painting over the small area. Though I have been told that I have to pay £300 for this to be painted, and the bathroom ceiling because of condensation ! £50 to mow a 6x8 ft piece of lawn And £150 to have the property cleaned. All of which was done thoroughly before I left. Which I have receipts for steam cleaning the carpets and painting the white walls of the property, both by highly reputable businesses in Leamington to bring back to the exact standards what were met when I arrived.This is ongoing and I’m refusing to pay the costs I’ve been presented with. Be aware.
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Tell us what you need and we'll put you in touch. Martin & Co London Riverside hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
