1/5
TrustpilotI have dealt with a very unprofessional…
I believe this real estate agency is employing quite unprofessional individuals.
Trusted Agent profile · Wandsworth
Martin & Co London Riverside reviews in Wandsworth
★★★★★
1,079 reviews across 2 platforms
Unit 6B Compass, Riverside West, Smugglers Way, London, SW18 1DB, Wandsworth, SW18 1DB
Part of Martin & Co, see every office.
Martin & Co's office in Wandsworth, at Unit 6B Compass, is rated 2.6 out of 5 across 1,079 reviews on two platforms, including 229 Google reviews rated 4.9.
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Reviews
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotVery unprofessional team
Be wary of their very unprofessional team. You will pay your rent, and they wouldn't inform your landlord and keep putting pressure on you to pay additional rent, and when you insist on verifications, they tell you their system failed to pick rents you paid. You run in problems as you are reported as owing several months of rentBe ready to receive threats from their unprofessional staff on issues they should think carefully before approaching you. I reckon it you get it worse when they sense that you are racially different from them.
3/5
TrustpilotMartins & Co team...improvement needed
Martins & Co team especially Rob, always ready to help and quite flexible. A professional guy with patience. However I will score them less due to the fact that they literally make you figure out the apartment and associated services yourself. I think one of their staff(the lady at the door) can make do with some politeness.
1/5
TrustpilotOur home
We let this company manage our property. It was newly painted, carpeted and with a brand new kitchen and now it is a disaster zone in need of complete renovation. We had a no pet policy in the house and this was clearly not upheld. I just wish I could add more photos to this review.
Agent replied · 23 October 2024
Hello Yvonne, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotDidn’t receive applications
Found the perfect flat with them, good price and location. Went for a viewing, were really happy with it, and were told we would be sent applications. I was sent one a couple of days late, but my partner was not sent one at all. We both rang and emailed all week to ask for this to be sent over but it never was. I then rang today to find out that the property was no longer available and we couldn’t even fully apply.
1/5
TrustpilotI personally believe this letting…
I personally believe this letting agency only selects British nationals to let there properties because why would I apply to more than 8 properties and got none when I clearly work full time earn more than enough and not get a property. WHYYYYYYYYYYY IT JUST SCREAMS RACISM SINCE AUGUST WE ARE IN DECEMBER NOTHING YET!!!
Agent replied · 23 October 2024
Hello Jessica, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleAbsolute pleasure dealing with Che from the lettings team! No wasting of time and some of the best responsiveness I’ve ever experienced. All our enquiries were addressed in an instant and the level of service was also outstanding- no pure sales talk but rather understand what we were after first and then making sure the properties we were offered were an exact match to our criteria! Thank You!
Agent replied · 24 October 2024
Thank you this is amazing feedback for the team to receive especially Che.
5/5
GoogleI want to express my heartfelt gratitude to Gracie and Che from the Riverside office for their exceptional service over the last three months. They consistently went the extra mile to support my requests, demonstrating a remarkable level of customer service and empathy. Their dedication and professionalism made my experience outstanding. I highly recommend Martin & Co to anyone in need of top-notch real estate services. Thank you again for your outstanding support. Tin
1/5
TrustpilotAVOID!
Would give 0 stars if I could. Please AVOID this company. I am a disabled individual and they have treated me with complete and utter disrespect and are now trying everything to get every penny from me. Our landlord was texting us personally saying one thing and the estate agent texting us another thing which caused a lot of stress and upset. The workers in the huddersfield office and rude, cannot communicate properly and quite frankly cannot seem to add their maths up properly! Please do yourselves a favour and avoid this corrupt and awful company.
1/5
TrustpilotGets worse and worse
My local office gets worse and worse by the year. Since using them almost three years ago now, four members of staff have left. One in particular was very rude and stuck up. She was conversing with the management company behind our backs, slagging us off. Very unprofessional. The new staff are useless morons who don't seem to do anything and can't even reply to emails. The person in charge seems to do everything and can't even be bothered to send us the rest of the tenancy agreements. Every time something needs doing we have to keep ringing them or visiting them. They're a joke.
5/5
GoogleExperienced and very helpful when times of challenge arise. Good at balancing both buyer and seller to a progressive outcome.
5/5
GoogleI had an awesome experience working with Che at this company. Our case was a bit complicated as we were moving countries during the pandemic, but he was professional and outstanding in terms of negotiation and communication between us and our landlord as well as the referencing company and was a great help I would gladly recommend the estate agent.PositiveResponsiveness, Quality, Professionalism
Agent replied · 22 November 2024
Thanks Amber, very good of you to review us and its really helps us to learn what we get right.
5/5
GoogleDominik was really professional and made the viewing process so easy. Would definitely recommend this team, they were great!
Agent replied · 24 October 2024
Thank you
5/5
GoogleExcellent experience with Che Mcdowell, from Martin & Co! It's been great working with Martin & Co, especially with Ché. He is very professional and a very talented agent. Most seamless move in I have ever had! Very straight forward process. Che ensured everything was done in a timely manner and was always on call and receptive to any request I had. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 24 October 2024
Thank you so much!
5/5
GoogleI had an awesome experience working with Che at this company. Our case was a bit complicated as we were moving countries during the pandemic, but he was professional and outstanding in terms of negotiation and communication between us and our landlord as well as the referencing company and was a great help I would gladly recommend the estate agent.PositiveResponsiveness, Quality, Professionalism
Agent replied · 24 October 2024
Thanks Amber, very good of you to review us and its really helps us to learn what we get right.
1/5
TrustpilotAVOID AT all cost!!!!
AVOID AT all cost!!!!Martin & Co STAINES are scammers!!!The made me paying 2 extra weeks, even giving the notice 6 weeks before. The new owner of the state agency is discusting. She invented things to keep my holding deposit, even they knew some problems of the flat were there before I started my contract. I had to speak with my solicitor and with the Citizen Advise Bureu of Lambeth and i had to open a dispute with the DPS. The ripped me around £500.Never sing a contract with this rubbish agency. CAUTION: AVOID-AVOID-AVOID
1/5
TrustpilotStole money
Don’t work with these thief’s! They lied all rules just to steal the holding fee, I needed short period stay flat and was ready to pay upfront as it’s 6k£ only, and usually you don’t need for that to share your personal bank statement! I was renting in London and never had to show my personal bank statements with anyone! They lied to me and said I don’t need any references. They are scam! They won’t give your money back, be careful!
5/5
GoogleHi have been dealing with Rodica the Property Manager at Martin & Co for some time now. It is a pleasure to deal with Rodica as she is always very informative and pleasant to deal with. Not only is she friendly she is also helpful with updates on in progress jobs. She is an asset to the Martin & Co team. Keep up the good work!
Agent replied · 24 October 2024
Thank you so much for this amazing review, it means a great deal to us and Rodica.
1/5
TrustpilotIncompetent, useless, ignorant time wasters
I’d give -0 stars if that was an option. You can’t even call this an estate agents. Not a single person with a brain cell, let alone any customer service or knowledge of landlord/tenant rights. Absolutely shocking service since the beginning of having the displeasure of dealing with them. Avoid at all costs!!!
5/5
GoogleChe was our agent, he’s helped us move into our ideal flat. Smooth process and very accommodating.PositiveProfessionalism
Agent replied · 10 January 2025
Thanks Ivan!
1/5
TrustpilotAs a landlord this has to be the worst…
As a landlord this has to be the worst company I've ever had to deal with.I've had the phone put down on me muliple times, contracts alterations not taken notice of, dealt with rude staff. The builders they employ: Think long hard and carefully before you let them loose on your house ; they're more than prepared to overcharge and not guarantee their work and quote text from a book!! Then there's the issue of deposits not being returned on time even with 6 months notice!! Do yourself a favour and find a different lettings agent. I'm really surprised these people are still business!
1/5
TrustpilotMartin & Co - Non Neutral Letting Agency I have ever come across
As a tenant who has resided with Martin and Co for the past 1 year and 8 months, I regret to provide negative feedback regarding my move-out experience. Unfortunately, I found the team to be heavily biased in favor of the landlord, leading to a delay of approximately one month in receiving confirmation of my move-out date. The staff's apparent lack of impartiality was evident in their communication, which emphasized rules and regulations for tenants without addressing concerns or delays reported by the tenant against the landlord.Despite returning the property in the same condition as received and having it professionally cleaned, I was charged £150 for something I did not accept. Although I paid to avoid further complications, I am disappointed that Martin and Co appeared to be wholly one-sided.In my opinion, a letting agency's success relies on their ability to act as a neutral party between tenants and landlords. Unfortunately, Martin and Co's lack of impartiality has left me with a negative impression, and I have already informed my acquaintances of my experience to avoid such an outcome in the future.
4/5
GoogleLukasz did a great job; the photos are really impressive, and he anticipated the state of the tide in the river Thames to ensure the panoramic view was presented at its best. One minor grizzle: Photographer's kit should have been removed from camera shot as I had decluttered the rooms for best presentation.
Agent replied · 24 October 2024
Thank you David and your feedback is noted.
5/5
TrustpilotWe had a great experience using Martin…
We had a great experience using Martin & Co in Streatham.Anthony helped immensely with getting us moved in within our timeframes.Thank you Alison
Agent replied · 23 October 2024
Hi Alison, Thank you very much for your kind words. Martin & Co Streatham
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Tell us what you need and we'll put you in touch. Martin & Co London Riverside hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
