Trusted Agent profile · Wandsworth
★★★★★
1,070 reviews across 2 platforms
29-31 Upper Tooting Road, London, SW17 7TS, Wandsworth, SW17 7TS
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Wandsworth, at 29-31 Upper Tooting Road, is rated 4.3 out of 5 across 1,070 reviews on two platforms, including 241 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Marsh & Parsons Tooting hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleMy partner and I were looking for somewhere new to live and had such a great experience finding the right property with Tiffany. She helped so much throughout the offer and signing process, so we'd definitely recommend her at Marsh & Parsons to anyone looking for somewhere to move.
Dear Connie, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHarry was really helpful and
Harry was really helpful and efficiently attended to my issues.
Thank you for taking the time to leave a lovely review regarding Harry. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotAVOID! Terrible for both tenant and landlord. Would have rather had our property vacant.
UPDATE: M&P have responded below. Full of lies. They DID give our tenant permission IN WRITING to throw away the £700 worth of items (advice which they later retracted, but it was too late so not relevant). They never advised us on the costs for the £150, they just deducted it, and we were previously told the tenant would be paying it; we didn't think these details mattered in the review. On the rare occassions they returned messages from my wife, they did so by contacting ME rather than her. Even from the beginning of our relationship, they would be extremely dismissive and rude to her, and say things like "we'll check with your husband" or "don't you need to get your husband's opinion?" They NEVER did such things to me, even though my wife was their first point of contact. Until near the end, on the rare occassions where they actually replied to me, they were nothing but courteous. It was their only positive quality, and one they did not share with my wife. I will also point out that it was only the two single WOMEN who complained about M&P. The couple living their previously (who communicated through the husband) had no such problems.Their apology below is the worst kind: "we're sorry YOU were offended, BUT..." They're not sorry they offended us. Kinda proves our point - nothing's ever their fault.ORIGINAL REVIEW:We are landlords of a flat in Marylebone.This horrific company advised our tenant to throw away any items she did not wish to keep without consulting us (almost £700 worth of kitchen supplies, hoover, etc). We only found out on the final inspection. M&P categorically refused to take responsibility.At that time, we had long since de-instructed M&P from managing the property as our tenant had become increasingly furious with her terrible treatment nearly a year earlier, providing reams of email evidence verifying extremely rude replies and ignored correspondence.At the same time, M&P advised our tenant was "difficult." We saw no evidence of this in the email chain and - along with their mistreatement and disrespect of my wife - we could only conclude that they were terribly sexist, thinking that because our tenant had complaints that she was "difficult" when in fact her complaints were raised in a fair and reasonable manner.M&P refused to refund our management fee, despite all this. We made no request for refund of the lettings fee: this is only £300 we were talking about for three months of management.When the tenant moved out, we severed our business with them and requested £579 back which they held on acount. They confirmed this amount in writing and agreed to send it back to us IN FULL.Then, over the Christmas holidays and without explanation, they shorted us around £150.This is by no means the full extent of their incompetence: though they were exceptional when we first used them three years ago, they rapidly deteriorated. They regularly irritated the tenant before last as well, and have treated my wife to regular sexist mis-treatment throughout, increasing in severity and disrespect.This is a terrible boys club with no morals, no accountability.DO NOT USE THEM.
We are sorry that you are not happy with your experience with us. We would like to note that we did not give your tenant permission to dispose of these items; we have already relayed this to you. We do appreciate that our Tenancy Manager did confirm that £579 was being released to you from the deposit in line with the deduction total you reached with your tenant. However, the £144 removed from this was a charge that was referred to in both the contract you signed and in the termination email sent to you when notice was served. This charge pays for the checkout report, which you used to propose such a deduction. Lastly, we do apologise that your wife and the tenant were not happy with our communication, but we strongly refute your claims of sexism. Kind regards, Marsh & Parsons
1/5
TrustpilotEvil and Incompetent management for tenant AND landlord.
We are landlords of a flat in Marylebone.This horrific company advised our tenant to throw away any items she did not wish to keep without consulting us (almost £700 worth of kitchen supplies, hoover, etc). We only found out on the final inspection. M&P categorically refused to take responsibility.At that time, we had long since de-instructed M&P from managing the property as our tenant had become increasingly furious with her terrible treatment nearly a year earlier, providing reams of email evidence verifying extremely rude replies and ignored correspondence.At the same time, M&P advised our tenant was "difficult." We saw no evidence of this in the email chain and - along with their mistreatement and disrespect of my wife - we could only conclude that they were terribly sexist, thinking that because our tenant had complaints that she was "difficult" when in fact her complaints were raised in a fair and reasonable manner.M&P refused to refund our management fee, despite all this. We made no request for refund of the lettings fee: this is only £300 we were talking about for three months of management.When the tenant moved out, we severed our business with them and requested £579 back which they held on acount. They confirmed this amount in writing and agreed to send it back to us IN FULL.Then, over the Christmas holidays and without explanation, they shorted us around £150.This is by no means the full extend of their incompetence: though they were exceptional when we first used them three years ago, they rapidly deteriorated. They regularly irritated the tenant before last as well, and have treated my wife to regular sexist mis-treatment throughout, increasing in severity and disrespect.This is a terrible boys club with no morals, no accountability.DO NOT USE THEM.
We are sorry that you are not happy with your experience with us. We would like to note that we did not give your tenant permission to dispose of these items; we have already relayed this to you. We do appreciate that our Tenancy Manager did confirm that £579 was being released to you from the deposit in line with the deduction total you reached with your tenant. However, the £144 removed from this was a charge that was referred to in both the contract you signed and in the termination email sent to you when notice was served. This charge pays for the checkout report, which you used to propose such a deduction. Lastly, we do apologise that your wife and the tenant were not happy with our communication, but we strongly refute your claims of sexism. Kind regards, Marsh & Parsons
3/5
TrustpilotSlow to Reply/Minimal Help
Initially, M&P was slow to respond when I faced issues in my apartment. I learned this is because my original agent had quit. I was transferred to a new agent about halfway through my tenancy and he was much more responsive but still not as helpful as I would have liked.
Dear Madison, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI feel happy with my decision to choose Marsh & Parsons for the sale of my apartment. Thomas Syms helped negotiate to get the final figure near my asking price in not great market conditions. Well done Marsh & Parsons.
Dear Richard, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotEllie and Abdullah were great!
During my 20 month tenancy at property managed by Marsh & Parsons I was primarily in contact with 2 property managers Ellie Hodkinson & Abdullah Leghari, both were highly responsive, attentive & professional. Any issues were dealt with in a timely & purposeful manner. Very pleased with my overall interactions with them!
Dear Mason, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotService Turned Around Thanks to Neil
I haven’t been a massive fan of Marsh & Parsons over the years, in fact, my experience with previous property managers was pretty disappointing, and I was close to lowering my review because of it.
1/5
TrustpilotLack of Integrity, money machine....
Absolutely disappointed by M&Ps management of our flat. Our flat was returned in a poor state. We used to pay them additional fees in order to manage our property, but felt as if they were continuously recommending works and when we refused they would leave things broken, rather then how they were initially. We've tried several times to rectify issues, but of course everything would require more money. What really caused me to question their integrity was when I was told that perhaps I could suggest holding back some of our tenants deposits to cover the costs.
Hi George, we are of course sorry that you are not happy with your experience. Our third party contractors had to remove a bath panel to carry out some necessary works requested by your tenants; as is often the case in these situations, the contractor advised that the panel would need to be replaced but you did not allow them to proceed with this. In the meantime the tenants manually replaced the panel which has resulted in some minor damage. Please note, it is not the contractors responsibility to cover these costs nor does this fall to Marsh & Parsons. We are confident that we have kept you well-informed and guided throughout, and strongly refute any claims of avoiding our responsibilities/obligations. Kind regards, Marsh & Parsons
1/5
TrustpilotBeware beware , ive been mugged
Beware beware , they asked for a 325 £ deposit , called on a saturday morning at 8 am and bullies me to pay them a deposit or i will lose the property i was about to rent , basicly my income of 3500£ a month was not suficient to rent 1 bed room flat , so i ve lost my deposit , i ve been literaly coned by THabita and the staff there , pls do not use !!! After i left my review they say that im not in their sistem , ahahha
Hi there, we are sorry that you're not happy with your experience. We reiterate that we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
1/5
TrustpilotI never leave reviews but this was bad
I never leave reviews, but our eExperience was so bad I feel it necessary. The agent who showed us around brackets (Michael, Northcote Road) was completely unprofessional, time wasting and careless. To make things worse they have non-stop called me, emailed me and texted me since this- trying to get me to rent other properties from them. I have told them so many times now that I’m not interested and have even blocked their number. They managed to get round this by messaging me on mobile numbers.
Hi there, we are sorry that you are not happy with your experience. Unfortunately there was a mix up which resulted in your appointment being delayed, which we do apologise for. Since then we have worked to find you an appropriate flat; as you registered interest in several areas you will have been contacted by different agents from the corresponding offices. Kind regards, Marsh & Parsons
4/5
TrustpilotHad a really stressful time recently…
Had a really stressful time recently with my tenancy. However Tor, from the Renewals Team, was incredibly helpful and managed to resolve the issue for me quite promptly. Thanks again, it's very much appreciated.
Dear Michael, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
1/5
TrustpilotIf I could give -5 Stars I would !
A dreadful agency to work with !We visited a property in Kensal on 12 Kilburn Lane with my 6 month old daughter and wife. Not even the rats would wany to live there. The property was on offer at far to high a price and the condition of the flat was dire and smelled of an ashtray not to mention the agent was 10 minutes late for her own viewing. It should have been professionally cleaned even before being viewed.Also we visited a flat with another agency on the same day only to find out that this estate agency already pinched it by showing it one hour prior to us on th same day to one of there potential customers.When getting a courtesy call from one of the staff I commented on the above an how I was still looking for property. She seemed very upset when I expressed my opinion on how all agencies do not communicate to one another and how they are happy to let you view a flat knowing that another agency in turn might have already let it out ! (which is when the agent put the phone down on me).This type of attitude will not flow in this industry especially during these time !I would avoid them at all costs !
Hi Ade, we are sorry that you are not happy with your experience. Unfortunately we are unable to find your details on our system- if there is anything you would like to discuss please feel free to get in touch. Kind regards, Marsh & Parsons
1/5
TrustpilotUtterly unrealiable and incompetent
Marsh & Parsons are utterly incompetent and unreliable. Have had so many issues with their handling of a rental property - from getting almost ALL the furniture orders wrong (which they only agreed to correct after we threatened legal action) to leaving a malfunctioning boiler and shower (the only shower in the property) unresolved for over 3 months, during a global pandemic. It’s exhausting dealing with them, everything is more convoluted than necessary. Perhaps they feel the need to prevaricate, and obfuscate to prove their utility. Awful experience, would strongly advise avoiding dealing with them altogether. Would never trust my purchase, sale or rental of a property with them.
Hi Chai, we are sorry that you have experienced problems with during your tenancy. Unfortunately, as you live in a listed building there is a degree of complexity involved in installing a new boiler to this property - but we are working with our client to present a solution as soon as possible, and in the meantime have organised a pump installation to improve its performance. Your complaint is being handled by the relevant department manager at present and your landlord has been looking at options to resolve this matter for you. Kind regards, Marsh & Parsons
5/5
TrustpilotVictry Simbo - tenancy manager…
Victry Simbo who is the tenancy manager I deal with and who handles all our multiple properties that we rent through Marsh & Parsons, is always quick to respond, very efficient, super helpful and always polite and friendly so I feel really looked after.
Dear Elli, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotWorst Experience
After a smooth renting process, I have received the worst kind of property support from M&P. We received the house in the worst condition - dirty floors, filthy appliances that don't work, stuff left behind by previous tenants, and dirty windows. Our managing agent was out of office during our move-in and has not helped us one bit to resolve any issues. We are constantly following up and trying to make this house habitable for us to move-in but receiving no support in return. I will never live in a property managed by M&P again.
Hi there, we are sorry that you are not happy with your experience. The property was cleaned to a professional standard before you moved in and the landlord has since agreed to cover the cost of cleaning the inside of the oven for you. While we do not have property managers on-site during a move-in, the Lettings manager was on hand three hours before your check-in time to allow everything to run smoothly. We believe that the property is habitable, and our understanding is that all items referenced have been addressed and are being handled by the relevant department in due course. We also understand that your property manager is in daily communication with you through email and over the phone should you wish to discuss this further. Kind regards, Marsh & Parsons
5/5
TrustpilotProvide a great management &…
Provide a great management & professional service (thanks Derbhla)
Dear Rooprah, Thank you for leaving a wonderful 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilot“Professional
“Professional, Patient, and Got the Job Done”
Dear Gautam, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
5/5
TrustpilotMarsh and Parsons have managed my…
Marsh and Parsons have managed my tenancy for several years. Responsive and reliable. They are always quick to get back to me when I have a question. Will continue to use them and happy to recommend
Dear Benjamin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotGreat experience
I was shown two properties by Zarq Khattak when I was looking to rent in Acton. He was extremely professional and very helpful. He was one of the best agents that I dealt with in my search, with a clear attention to the needs of the client.
5/5
TrustpilotMarsh and Parsons appointed a new Tenancy Manager
Marsh and Parsons appointed a new tenancy manager, Victry Simbo. She took over a complicated tenancy situation and worked hard to sort out a mess to everyone's satisfaction, Landlords as well as tenants. Very professional, courteous, efficient and timely in her actions/responses.
Dear Nishta, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleM&P were really kind, helpful and professional throughout our house search. We would strongly recommend them and in particular were very impressed by Thomas Syms who went above and beyond to help get the transaction over the line.
Dear Charlotte, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotNever use Marsh & Parsons
3 reasons to never use Marsh & Parsons:1) They misspelt my name on a legal document2) They did not respond to my email for 10 days, and even then, only when chased 3) When I rung up to ask a question about the Covid-19 notice period, I was given the completely wrong information, which has delayed my house move by 6 months All they care about is making money, they are not interested in looking after their customers.
Hi Matilda, we are sorry that you are not happy with your experience. Unfortunately we are unable to find your details on our system to speak with you about this further, but please feel free to get in touch directly with the branch if there is anything you would like to discuss. Kind regards, Marsh & Parsons
2/5
TrustpilotI used Marsh & Parsons as a landlord and won't make the same mistake again…
I used Marsh & Parsons as a landlord and am very disappointed with the experience. They take a lot of money for what they do but don't deliver much value. They assured me that the tenants they found me were all working professionals, but it turned out one was still a student on work experience, and the other was on a short-term gig and promptly got let go. Communication with head office is curt and dismissive, and they have no interest in building a relationship apart from when there is an opportunity for them to make more money on you. I won't be using them again and would not recommend them.
Hi there, we are sorry that you're not happy with your experience. We reiterate that we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
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Tell us what you need and we'll put you in touch. Marsh & Parsons Tooting hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
