Trusted Agent profile · Wandsworth
★★★★★
1,070 reviews across 2 platforms
29-31 Upper Tooting Road, London, SW17 7TS, Wandsworth, SW17 7TS
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Wandsworth, at 29-31 Upper Tooting Road, is rated 4.3 out of 5 across 1,070 reviews on two platforms, including 241 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Marsh & Parsons Tooting hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleFirst time using this estate agent. Spoke to Christopher when I made contact having seen properties I was interested in viewing on line. Christopher was punctual for the initial viewing, polite, informative, patient and professional. In my view a great asset to the company!
5/5
TrustpilotTrust worthy estate agents
Marsh and Pearson have been managing my property and have so very well: they have all their processes fully button up, from searching for new tenants, moving in, on-going rent collection etc.In particular, I appreciate the contribution of my account manager, Ellie Hodkinson, who has always been proactive and responsive in dealing with everyday issues. Would really recommend working with her!
Dear Raj, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDerbhla is highly experienced
Derbhla is highly experienced, organised and helpful - and does everything with good humour.
Dear PMS, Thank you for taking the time to leave such a great review regarding Derbhla, your comments are really appreciated Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotBhavini was very helpful and…
Bhavini was very helpful and professional!
Dear Lara, Thank you for taking the time to leave a lovely review regarding Bhavini. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI found Tiffany from Marsh & Parsons Tooting incredibly helpful in my search as she is very friendly and understanding. I really appreciated that she listened to my own criteria to suggest suitable properties and consistently kept me updated along the way. I would definitely recommend seeking Tiffany’s support as an agent!
Dear Rebecca, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotQuick feedback
I asked the relationship b/w the extention of my rent and the renewal of my working visa in UK.Responsible person in Marsh and Parsons Estate Agent quickly checked and kindly gave me immediate feedback, which made me quite feel easy.Thus, quite supportive and diligent behavior is so appreciated.
Dear Tada, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAs a neighbour to tenants from marsh…
As a neighbour to tenants from marsh and parsons, they have made my life a hell, choosing noisy tenants again and again for years, it's the same every year even with different tenants. They don't do anything about it other than ' warnings' which have no real weight. They day they can't do anything about it, so I'm expected to call the council/police all the time. Once a few months ago was so bad that someone 6-7 doors from them came to complain as well as someone from across the road. Police have been called also in the past. I had to call the council last night to witness the noise due to a 1am party, and luckily they saw it. I'll probably have to move house because of this badly run property.Maybe I need to try a formal complaint.
Hi Oliver, we are sorry to hear about your experience. If you are able to share your street name then we will look into this, otherwise please feel free to get in touch with your local branch directly. Kind regards, Marsh & Parsons
5/5
TrustpilotOwain at Lewisham branch has been very…
Owain at Lewisham branch has been very helpful, attentive and cheerful throughout our tenancy, and has made our experience with Marsh and Parsons a positive one!
5/5
TrustpilotGreat experience so far
Have been renting through M&P for 2,5 years and it has been great from the start. Independent surveyor for the state of the flat before we moved in, smooth communication, quick responses via email. We have had a couple of different contacts at M&P. Currently we are linked with Phoebe, who is efficient and friendly.
Dear Kimberley, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
GoogleOne of the best service I have received from Emma Ruffoni, what a great service.
5/5
TrustpilotWeronika was very helpful and efficient.
Dear Jenny, Thank you for taking the time to leave a wonderful 5* review. Weronika will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid Marsh & Parsons
Already agreed offer was followed by higher amounts in tenancy contract/ Tenancy Agreement, different contract clauses, also increased deposit. After complaint they retained also part of initial deposit. You have options to complain to Property Ombudsman and to local council for a dishonest and unfair trading behavior OR AVOID Marsh & Parsons from the very beginning.Update: It is weird that Imperial College promote this cheating company with direct emails to students. I understand someone take some money to promote. Ms Alice Gast knows ? TheGuardian this could be an article !
Hi there, we are sorry that you are unhappy with your experience. Unfortunately there is not enough information here to find you on our system; please do feel free to get in touch with your local branch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
3/5
GoogleShould improve KYC not to make their clients lose money. Disappointing experience. However, Jonty is a great guy hence the three stars.
Hiya Goncalo, thank you so much for taking the time to leave us a review, we’re dedicated to providing quality customer service throughout your property journey so we really value your feedback. We’ve investigated this and after talking to our Tooting office, we understand the vendor decided not to sell after you’d begun the process. We understand that this is unfortunate for everyone involved, and we’re sorry this rare situation has impacted you. If there is anything else you’d like to discuss, please do get in touch via customerservice@marshandparsons.co.uk and we’d be happy to help. We have passed your feedback on to our colleagues in the Tooting office too so they are aware. Thank you again, Marsh & Parsons.
4/5
TrustpilotTwo great managers
Two of the lettings managers I dealt with were excellent - Jonathan Jarman-Ho and Harry Bunn. Unfortunately one other manager was not but he didn't last long so presumably this was noticed by others.Jonathan and Harry had to deal with a very difficult tenant and did so efficiently and with understanding.I would highly recommend them.
Dear Alexandra, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotRequest to correct Landlord Statement.
Ms Stanislava Sebest responded to my email request promptly. I replied with further explanations. She double-checked with her Accounts team the info I gave her. She then acted upon her findings and communicated with me the outcome of her action. The matter was resolved within the ~hour. Well done.
Dear Abdelatif, Thank you for your review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.
5/5
TrustpilotCommunication with tenant
Having continuous complicated issues with the tenant Phoebe has managed the communication between us and the tenant with caution and care. Striving to solve the issues raised by the tenant as soon as possible, and keeping us informed.
Dear Nadine, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
3/5
GoogleShould improve KYC not to make their clients lose money. Disappointing experience. However, Jonty is a great guy hence the three stars.
Hiya Goncalo, thank you so much for taking the time to leave us a review, we’re dedicated to providing quality customer service throughout your property journey so we really value your feedback. We’ve investigated this and after talking to our Tooting office, we understand the vendor decided not to sell after you’d begun the process. We understand that this is unfortunate for everyone involved, and we’re sorry this rare situation has impacted you. If there is anything else you’d like to discuss, please do get in touch via customerservice@marshandparsons.co.uk and we’d be happy to help. We have passed your feedback on to our colleagues in the Tooting office too so they are aware. Thank you again, Marsh & Parsons.
1/5
TrustpilotHere we go again
Here we go again. M&P continues to solicit a block of flats for sales when every flat is owned by one landlord.For 5 years I have responded to their letters explaining the same thing. It would be mildly amusing if it weren’t so easy to get this information and so wasteful to continue annoying the tenants.
Dear Kathy Powell, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent handling of Tenancy Deposit…
Excellent handling of Tenancy Deposit Protection Scheme claimDaniel has ensured that I am up to date with all correspondence from the TDPS and has reached out to remind me of deadlines and updates. I am sincerely grateful for all his assistance. He is an excellent asset to M&P.
Dear Jen, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
GoogleHarry and JP have been great. Our flat sale took far longer than anyone wanted due to multiple issues, yet they have always been there to support and chase up relevant parties. They have been the one positive in an otherwise challenging flat sale. Thank you both!
Dear Sebastian, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJonty was excellent throughout the process, very quick to respond and provided great advice. Would throughly recommend Marsh and Parsons Tooting as I had a great experience.PositiveResponsiveness, Professionalism
Hi Seb, thank you so much for taking the time to leave us your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto our team in Kennington. All the best, M&P
5/5
TrustpilotExcellent Property Management
They have been managing our property since we moved in, in September, and so far we haven't had many issues with the property. However, whenever we have had concerns or issues, Marsh and Parsons and our property manager have been very quick to respond and to get the issue resolved.
Dear Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHarry Bunn
I have had a great experience with Marsh & Parsons due to the Senior Property Manager, Harry Bunn. Helpful, resourceful and quick to communicate, he has made the process of letting a property immeasurably easier.
1/5
TrustpilotFeels like I ve been Robbed with no prior warning....
Do not use Marsh Parsons if you want to be lied to and treated less than a human being. It’s been three months and I still have not got ANY deposits back or any confirmation as to when. They did not return my numerous calls and only replied to my emails after 2 months. Then they threatened and made allegations that I broke the contract and even lied that they have no recollection of the written confirmation. In my view - this is stealing of my deposit monies. They say they have no contractual relationship with me which is awful surely if you are the managing agent you would have integrity and treat your customers at least with some level of decency. I will have no choice but to report them to the property ombudsman to have the agency fully investigated and seek readdress.
Hi there, we have received your complaint and it is currently being dealt with by the relevant department. However, you did break your contract outside of the agreed terms, and we have subsequently communicated the situation regarding your deposit in detail to you. Marsh & Parsons acts as deposit stakeholders and as such does not make any monetary gain from holding your deposit. We also strongly refute the claims you have made regarding how we have operated or our intent. Customer service is of paramount importance to us and your situation is no different. You will receive a response through the appropriate channels in due course. Regards, Marsh & Parsons
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Tell us what you need and we'll put you in touch. Marsh & Parsons Tooting hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
