Trusted Agent profile · Wandsworth
★★★★★
1,650 reviews across 2 platforms
1 New Mill Road, London, SW11 7AW, Wandsworth, SW11 7AW
JOHNS&CO's office in Wandsworth, at 1 New Mill Road, is rated 4.7 out of 5 across 1,650 reviews on two platforms, including 255 Google reviews rated 4.2.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotCynthia is the most hardworking
Cynthia is the most hardworking, easy going, understanding and well rounded agent I’ve met in my 4+ years worth of flat hunting in London. She’s very adaptable to the criteria I give her, has more than enough energy for a handful of viewings, knows each property like the back of her hand and is punctual always on time.
1/5
GoogleUnfortunately, after signing a tenancy agreement for a property in Battersea for myself and my children, my experience has been completely different. I have been seeking help from the property manager, T. Bower , to resolve an ongoing hot water issue that has now lasted for weeks. Despite repeatedly reporting the problem, sending emails, making phone calls, and allowing access for multiple contractors, the issue remains unresolved. Living without reliable hot water has deeply affected my family, especially my young children. It has been stressful, exhausting, and incredibly upsetting to have our concerns repeatedly overlooked while continuing to pay full rent for a property that has not met the basic standard expected of a rented home. As of today, I will be seeking reimbursement for the weeks during which the property failed to provide an essential service while I continued paying full rent. I am writing this review not only because of my own experience, but also to make future tenants aware. No family should have to go through weeks without hot water while repeatedly asking for help and waiting for action.
5/5
TrustpilotExcellent and professional service
We had a fantastic experience with Johns & Co, and Liah Clarke, in particular, during our search for a new apartment. Liah was incredibly helpful and professional throughout the entire process. She patiently answered all of our questions and guided us to find the perfect apartment for our family. We highly recommend Liah Clarke and Johns & Co for their outstanding service and dedication!
Hi Talgat,Thank you for your review! We're thrilled to hear that Liah was able to guide you through the process and help you find the perfect apartment for your family. Providing helpful and professional service is what we strive for, and your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out!
5/5
TrustpilotBeen a pleasure working with Nicole…
Been a pleasure working with Nicole Wright during my tenancy, so sad she wont be my property manager at my new place - quick to help deal with queries and send relevant 3rd party info needed. 5 star!
Hi Nikki, Thank you for leaving this feedback. We're pleased to hear that Nicole made a good impression with efficiency and expertise. We'll be sure to pass your kind words along to her.
5/5
TrustpilotBrilliant service
Huge thanks to Sherrie and Master Maintenance for sorting out my sink leak so quickly. The response time was excellent and everything was handled efficiently from start to finish. Really appreciate the professionalism and speedy service, highly recommend!
5/5
TrustpilotProperty experts who get the job done
Johns&Co, and in particular Elliott Ford, made the sale process of my property as seamless and transparent as possible. Not only do they clearly know the property market, but they were able to find suitable buyers before we had even listed the property. Elliott also went above and beyond, constantly chasing solicitors on both sides and ensuring a quick, pragmatic resolution to issues as we went along. Would definitely use again!
Hi Tom,Thank you for your wonderful feedback! It's fantastic to know that Elliott was proactive in finding suitable buyers and went above and beyond in ensuring a smooth transaction, from chasing solicitors to resolving issues promptly. We appreciate your trust in us and look forward to assisting you again in the future!
5/5
TrustpilotI had a bad surprise in my appartement…
I had a bad surprise in my appartement but Param was really really helpfull and very reactive !! Appreciate his help
5/5
GoogleBen Simon - thank you! We decided to purchase two flats in Nine Elms, and I had the pleasure of meeting Ben Simon at the beginning of our journey. From the moment we met, we were truly impressed with his support and dedication. He is incredibly knowledgeable and went above and beyond to assist us every step of the way. Despite some issues with the vendors, Ben made the entire process seamless and straightforward. If you’re looking to buy a property through this agency, I highly recommend asking for Ben Simon. Based on my experience with him, I can assure you that he will do everything he can to make your experience as smooth as possible. Well done and Thank you, Ben!
5/5
TrustpilotGreat experience I have recently dealt with Aladdin…
I have recently dealt with Aladdin Derdour from Johns &Co in closing out my account and negotiate with it the departing tenants. I found him extremely professional, knowledgeable of the local laws and regulations that govern this junction of the contractual relationship. I am quite pleased of the overall experience and I would like to commend him for his efforts.
Hi Omar,We’re delighted to hear that you’ve had a consistently positive experience with us over the years! It’s always our goal to provide attentive service and professional advice, even when challenges arise. Thank you for your continued trust in us, and we’re here to ensure everything runs smoothly moving forward!
5/5
GoogleJudy is an exceptional sales estate agent who provided me with an outstanding service. She helped me find my dream flat, and I couldn't be happier with the result. Throughout the entire process, Judy was professional, knowledgeable, and attentive to my needs. Her guidance and expertise were invaluable, and she always went above and beyond to ensure that everything ran smoothly. Her communication skills are exceptional, and I was always kept informed of any developments. I would highly recommend Judy to anyone looking for a dedicated and reliable sales estate agent. Her assistance was invaluable, and I am grateful for her help in finding my perfect home.
Hi Damilare, We appreciate your rating and positive feedback and it's great to hear that Judy was so effective and helpful for you. Thank you very much and we wish you the very best in your new home. Kind Regards JOHNS&CO
5/5
TrustpilotFantastic agent; but management and systems require improvement
Savannah, the agent at Wapping branch, was fantastic. She helped navigate the outgoing tenant, landlord and incoming tenant quickly and with grace and ease. Unfortunately the management and systems in the office require improving, but she did a great job with the structures available to her. I’m really pleased to move into the property.
We're pleased to hear you had a positive experience with Savannah, it's great to know she managed the process with grace and ease. Thank you for your further feedback - We are very sorry to hear that we did not fully meet your expectations, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with JOHNS&CO! They provided exceptional assistance with my rental process from start to finish, making everything seamless and stress-free. Their professionalism and attention to detail truly stood out. Special thanks to Brooke and Mystique for going above and beyond to ensure everything went smoothly. Highly recommend JOHNS&CO for anyone looking for a hassle-free move!
Hi Perkins,Thank you for your kind words! We're delighted to hear that Brooke and Mystique were able to make your rental process so seamless and stress-free. It's always our goal to go above and beyond, and we’re thrilled you had such a positive experience with Johns&Co. We appreciate your recommendation and wish you all the best in your new home!
5/5
TrustpilotReally positive experience with Brice
Really positive experience with Brice. She was incredibly helpful throughout the process and took the time to listen to our concerns and help us find a solution that worked for everyone. She kept us updated along the way and was always friendly, responsive and professional. We really appreciated her patience and all the effort she put into helping us get everything sorted. Thank you, Brice!
1/5
GoogleRented a property through Johns and Co for 18 months. We were good tenants and looked after the place. They were ok during the tenancy, but now seem to be doing everything they can to make deductions from our deposit. In the weeks before moving out Johns and Co pushed an expensive end of tenancy clean on us via email. We decided to book our own professional clean from a reputable cleaning company. Several weeks after moving out we were told that parts of the clean we had instructed were not good enough and that they wanted to deduct the full cost of one of their expensive cleans from our deposit. They did not give us any opportunity to get our cleaners to re-attend and make good contentious areas. Other things they are trying to deduct: - Over £100 for "putting a sink plug back together" - £144 for a door threshold coming loose, which was marked as damaged when we moved in. I would avoid renting through John's and Co unless you are willing to risk losing a big chunk of your deposit for unreasonable things.
1/5
GoogleMy experience with Johns & Co was extremely disappointing and caused me a significant amount of unnecessary stress. Throughout the tenancy process, I received contradictory and unclear information regarding fees, obligations, and the status of the agreement. Communication was often inconsistent, with different explanations being provided at different times. I felt under considerable pressure to make decisions based on information that later changed or was disputed. One of the most concerning aspects was being asked to pay a substantial fee of approximately £5,200, despite there being no clear basis for this from my perspective. The way this matter was handled left me feeling distressed and uncertain about my position for a prolonged period. It took a significant amount of time and effort to challenge the matter and seek clarification. While the company ultimately confirmed that the fee would not be pursued, this only happened after a lengthy complaints process. By that stage, considerable stress and inconvenience had already been caused. As a Consultant Psychiatrist, I understand the impact that prolonged uncertainty and pressure can have on a person’s wellbeing. My concern is not only for my own experience but also whether other customers may face similar issues. I would encourage Johns & Co to review their communication practices, improve transparency regarding fees and contractual obligations, and ensure that customers receive clear and consistent information from the outset. Unfortunately, based on my experience, I would not feel comfortable recommending their services.
5/5
TrustpilotTotally Terrific Teamwork !
Haste, heart, huge attention to detail and total professionalism. From my initial enquiry to secure tenants for a one bed apartment, Andrew Shrek from Johns & Co promptly steered me every step of the way with confidence and calm. Within three hours of the property going ‘live’ tenants were secured. Fast, fantastic work from Andrew and his team! Thank you .
Hi Julia,Thank you so much for your fantastic feedback! We’re thrilled to hear about your positive experience with Andrew and the team. It’s great to know that Andrew made the process smooth and stress-free for you. Securing tenants within just three hours is truly impressive, and we’re glad we could deliver such fast and efficient results. Your kind words mean a lot to us, and we’ll be sure to pass along your thanks to Andrew and the team.
5/5
TrustpilotHelpful and efficient
Rayan and Miyah at Johns & Co are very helpful and efficient in sourcing me a great tenant at a good price. As a landlord, I would highly recommend them.
Thank you for leaving this review. We appreciate your recommendation.
5/5
TrustpilotThe customer service offered throughout…
The customer service offered throughout our time using Johns and Co for our move was impeccable. Elliot was a constant support for us, ensuring we had a person to help us through each stage of the process and was extremely patient with us despite a number of changes in demands throughout. Can’t recommend him enough!
Hi Michael,Thank you for sharing your experience. We're thrilled that Elliot could provide you with the support and patience you needed during your move. It's wonderful to know he made the process easier for you. We appreciate your recommendation!
5/5
TrustpilotYuxin Guo has been very helpful and…
Yuxin Guo has been very helpful and responsive! Really appreciate the help!
5/5
TrustpilotBritney and Leigh were excellent
Britney and Leigh were excellent. Whether it was showing me the flat or guiding me through the paperwork, they were both incredibly professional, on the ball, responsive and courteous. They were honest and reliable in all communications, and I couldn't have asked for more. Am really looking forward to moving in to my new place :)
Hi Naaman,Britney and Leigh appreciate your feedback! It's fantastic to hear they were so agile in guiding you through the tenancy process, and were transparent in their communication. We wish you all the best in your new home!
5/5
TrustpilotReally great experience and lovely team
Shareen has been absolutely amazing with helping me find an apartment. She has gone above and beyond with solving problems and getting everything in place. Especially as I am renting for the first time in many years and really needed a supportive person on this process. Candice has also been very efficient and helpful with all the administration and getting me setup
Thank you for leaving this feedback. It's fantastic to hear Shareen was able to support you in your property search, we understand how daunting it can be renting your first property and we are pleased Shareen was able to make the process as easy as possible for you. We will be sure to pass your appreciation along to both Shareen and Candice.
5/5
TrustpilotThe staff were very responsive and…
Rebecca was very responsive and helpful in facilitating communication between the landlord and tenant
5/5
TrustpilotNicole Wright has been very helpful…
Nicole Wright has been very helpful replying to my emails promptly. She has carried out work that has been asked of her. I am extremely satisfied with her commitment.
5/5
TrustpilotI have got great exp with John and Co
I have got great exp with John and Co, my property manger Ebru Chow is just great in terms of taking care of my queries and help whenever I really need with respect to property. She is quite passionate and dedicated to her cause, which really feels great. Great staff makes a great company.
Hi Manish,Thank you for your fantastic feedback! We're delighted to hear about your positive experience with Johns&Co, particularly with Ebru. Her passion, dedication, and commitment to addressing your queries and providing support truly embody the values we strive for as a company. We agree wholeheartedly, great staff do make a great company, and we're proud to have Ebru as part of our team. Thank you for choosing Johns&Co, and we’re always here to assist whenever you need!
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