5/5
TrustpilotThank you Ambrose for your fast and…
Thank you Ambrose for your fast and friendly service. You went out of your way to help me resolve an issue that was stressful for me. Appreciate it.
Trusted Agent profile · Wandsworth
JOHNS&CO Nine Elms reviews in Wandsworth
★★★★★
1,624 reviews across 2 platforms
1 New Mill Road, London, SW11 7AW, Wandsworth, SW11 7AW
JOHNS&CO's office in Wandsworth, at 1 New Mill Road, is rated 4.8 out of 5 across 1,624 reviews on two platforms, including 229 Google reviews rated 4.5.
Reviews
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotA big thanks to Ellesse
I cannot recommend Ellesse Kitenge enough. From the first viewing to the final reference checks, she went above and beyond to make sure everything went smoothly. She was always responsive, transparent and genuinely cared about finding the right fit for me, not just processing an application.
5/5
TrustpilotProfessional and efficient
Silvia was really helpful in helping me find and. quickly securing my new flat.
Agent replied · 24 June 2026
Hi Paddy, We're pleased to hear Silvia was fast in helping you secure your property. We hope you settle in well to the new place!
5/5
TrustpilotExceptional Service, Amber Went Above and Beyond
We recently moved to a new apartment and agent in change of our move Amber wong has been amazing throughout our move! She facilitated talks with the previous tenant so we could buy furniture, gave us invaluable advice during negotiations, and even responded to our queries on weekends during the move. Her dedication and support made the whole process so much smoother. We highly recommend Amber for anyone looking for outstanding service!
Agent replied · 23 October 2024
Hi Samuel,Thank you for your kind words! We're thrilled to hear that Amber was able to assist you so thoroughly during your move. It's always our goal to provide exceptional service, and it’s great to know that Amber's dedication and support helped make your transition smoother. We truly appreciate your recommendation!
5/5
TrustpilotThank you Amber, Leigh & the Johns&Co team!
We had a really great experience from the team at Johns&Co when planning an overseas move to the U.K.. Amber and Leigh were super communicative from the get go and helped with every step of the process, taking the stress out of the move. Both Amber and Leigh helped greatly with the admin and negotiation process leading to the signing for our apartment in just a couple of weeks. Thank you both!
Agent replied · 23 December 2024
Hi Ultan,Thank you so much for sharing your experience! We’re thrilled that Amber and Leigh could be there to support you throughout your relocation to the U.K. An international move can feel overwhelming, and it’s wonderful to know they helped ease the process through clear communication and guidance at every step. Thank you once again for placing your trust in us and please feel free to reach out if there’s anything else we can assist you with!
5/5
TrustpilotExcellent service from JOHNS&CO
Great experience with JOHNS&CO. Malaika Kamure was professional, responsive, and made the process much smoother than expected. Communication was clear throughout, and we’re very happy with the service. Would recommend.
5/5
TrustpilotBrice was an amazing property manager
Brice was an amazing property manager, always kind, attentive, and incredibly helpful. A huge thank you to Brice and the entire Johns & Co team for all their support throughout the process. I’m really happy we had the chance to work together. Thank you again, Brice! 😊
5/5
TrustpilotExcellent support from Yantong Lin
Yantong Lin has been very helpful and responsive throughout the whole process. She followed up with the finance department promptly and kept me updated clearly, which made the process much easier and less stressful. I really appreciate her support, professionalism, and kind communication. Thank you very much, Yantong!
5/5
TrustpilotBritney-Lea's Great Customer Service at Johns & Co
I can't express enough gratitude for the exceptional service provided by Britney-Lea at Johns & Co. From the moment I began my search for a new home, Britney's customer service stood out as exemplary. Her approach is refreshingly old school - thorough, warm, and welcoming.Britney went above and beyond to accommodate my needs, tirelessly arranging viewings at various properties until we found the perfect match. Within just three weeks, she had identified a home that not only met but exceeded my expectations.What truly sets Britney apart is her unwavering dedication to her clients. She took the time to truly listen to my requirements, ensuring that every aspect of my search was tailored to my preferences. Her patience and attention to detail made the entire experience feel effortless and enjoyable.It's rare to encounter such exceptional customer service in today's world, but Britney's commitment to her clients made it clear that I was in good hands. Her professionalism and expertise instilled confidence in me from the very beginning, making Johns & Co the obvious choice for my tenancy.Britney's negotiation skills are second to none, effortlessly balancing the needs of both tenants and landlords to ensure a mutually beneficial agreement. She approaches even the most challenging requests with a can-do attitude, consistently finding creative solutions to keep everyone satisfied.I must also commend Leigh Hallet for her efficiency and support throughout the paperwork process. Together, Britney and Leigh make an unbeatable team, ensuring that every detail is taken care of promptly and professionally.Communication is key in any real estate transaction, and Britney and Leigh excel in this regard. They consistently respond to emails and inquiries in a timely manner, alleviating any anxieties and keeping the process moving smoothly.Britney-Lea at Johns & Co is more than just an agent - she's a true partner in the search for your dream home. Her exceptional customer service, negotiation skills, and attention to detail make her an invaluable asset to anyone navigating the rental market. I can't recommend her highly enough.
Agent replied · 23 October 2024
Thank you for your heartfelt and detailed review! We are thrilled to hear about your exceptional experience with Britney. Her service is indeed exemplary, and we are delighted that she made your search for a new home so effortless and enjoyable. Thank you for acknowledging Leigh efficiency and support throughout the paperwork process. We are proud to have such a dedicated team ensuring every detail is handled promptly and professionally. We will be sure to pass along your kind words to both Britney and Leigh. Thank you once again for choosing Johns & Co and for sharing your outstanding experience.
5/5
TrustpilotA great team of friendly people
Our experience with finding and getting setup with our rental property was really professional and everyone we spoke to was super friendly and responsive (Anthony, Amy, Marwa). Even when we had a few complications with the referencing side of things Amy went above and beyond to help us find a solution which we greatly appreciate! Compared to other tenancies I've been in, this has definitely been the most well guided and sophisticated experience and I'd definitely recommend to anyone else.
Agent replied · 23 October 2024
Hi Toby,Thank you for sharing your positive experience! We're delighted to hear that our team were professional, friendly, and responsive. We're especially grateful for your recognition of Amy's efforts in resolving referencing complications. We appreciate your recommendation and thank you for choosing our services!
5/5
TrustpilotEbru Chow has been a lifesaver…
Ebru Chow has been an absolute lifesaver! I came to her with a tough issue, and she immediately made me feel heard and supported. She gave clear, practical advice that helped me tackle things step by step, and I felt so much more confident and prepared because of her. I honestly don’t know what I would have done without her guidance. Highly recommend Ebru to anyone needing genuine, expert help!
Agent replied · 23 December 2024
Hi Josh,Thank you for sharing your positive experience! Ebru’s empathetic and reliable approach makes such a difference, and we’re delighted she was able to support you so effectively. We’ll pass on your kind words to her.
5/5
TrustpilotThank you, JOHNS & CO
JOHNS & CO. Do their work efficiently and quickly and follow up on everything. and they are quick to solve any problem related to the property, Thank you to Candice Chan (Lettings Administrator) and Andre Wallace (Lettings Negotiator) they work hard to achieve the best rental offers, carefully follow up on the properties, also keen on the tenant’s comfort and providing him with all the necessary services We are satisfied with about the service we received from JOHNS&CO.
Agent replied · 23 October 2024
Hi Abeer,Thank you for your wonderful review! We’re thrilled to hear you’re satisfied with our service. Candice and Andre are indeed dedicated to ensuring the best outcomes and tenant comfort.If you need anything else, we're here to help!
5/5
TrustpilotYuntong has been super helpful…
Yuntong has been super helpful throughout. She is very quick to respond and always clear in her messaging. I have appreciated all of her help. Thank you, Tyler.
5/5
TrustpilotAde’s outstanding support during our move-in
Adekunle was assigned to our flat to help us move in smoothly. We had some repairs to be done but he promptly took full ownership of those issues and was very responsive in addressing and resolving them. He also followed up diligently with the contractors and us to ensure timely completion of works.Additionally, Ade helped discuss few critical matters with the landlord, demonstrating the trust landlords place in him. His efforts made the entire process very smooth.
Agent replied · 23 October 2024
Hi Deepthi,Thank you for taking the time to leave this feedback. We are pleased to hear Ade provided effective support to you while moving in, and successfully managed the relationship between the landlord and yourself. Thank you for recognising his efforts, we will be sure to pass your appreciation along to him.
5/5
TrustpilotReview
Spyros is my house manager. After moving into this my new flat, I did encounter some unexpected problems. Some of these issues have caused me considerable confusion, and I once thought that these issues may not be fully resolved. Fortunately, Spyros began to be responsible for the maintenance services of my flat, and his excellent communication skills and strong sense of responsibility helped me successfully solve all the problems I encountered. In addition, he also frequently communicates with clients and asks if there are any issues that need help recently, which makes me feel very reassured! Overall, it is highly recommended that Spyros, as an excellent staff member, can also become your house manager!
Agent replied · 23 October 2024
Hi Wang,We are thrilled to hear Spyros was able to provide solutions to what seemed like a hopeless situation. It is amazing to hear that not only was Spyros able to resolve your issues, but also continues to proactively reach out and ensure your continued satisfaction. It seems Spyros already has it covered but if you ever do need any assistance, do not hesitate to reach out to us!
4/5
TrustpilotPositive Experience
Overall, had a pleasant experience finding a flat with Johns & Co. Victoria and Marwa made the process very seamless and quick, moving us in within 10 day of viewing the property (which Victoria went out of her way to show up on the weekend). The only deduction made is for the maintenance team as there have been promises of a certain fixes being made prior to us moving in, and these still haven’t been resolved 10 days after. Positive experience overall!
Agent replied · 23 October 2024
Hi Elizaveta,Thank you for leaving this feedback. It is fantastic to hear what we have done right, as well as what we can improve on. We will be sure to pass your appreciation along to Victoria, she will be thrilled to hear her hard work has been recognised. Client satisfaction is our main priority, so it is disheartening to hear you feel our team have not adequately handled your maintenance issues. To resolve this issue, please contact us at customercare@johnsand.co.
5/5
TrustpilotI had a great experience with JOHNS&CO…
I had a great experience with JOHNS&CO throughout the entire letting process. Candice and Nicholas were both extremely professional, responsive, and helpful at every stage. They made what can often be a stressful process feel smooth and well-managed, always keeping us informed and addressing any questions promptly.
5/5
TrustpilotFast and great renting experience.
Britney was our agent in securing the flat. She is amazing, respond fast and take care of all sorts of questions we have. The offer process is clear and fast, we are really happy that we secured the flat. I have been in touched with over 20 agents within July and can say that Johns&Co is the best. Leigh also helped sending through the files and speed up the agreement process. Thank you both!
Agent replied · 23 October 2024
Thank you so much for your kind words! We’re delighted to hear that Britney’s fast responses and attention to your questions helped you secure your flat with ease. We understand how important clear and efficient communication is, and it’s wonderful to know Britney delivered that for you. We’re also glad Leigh was able to assist in speeding up the agreement process. Should you need anything further, we’re here to help!
4/5
TrustpilotYuxin has been very efficient and…
Yuxin has been very efficient and responsive, easing the stress which often comes with end-of-tenency arrangements. He is the best property manager I have worked with during my stay.
5/5
TrustpilotThank you Britney, Leigh & the Johns&Co team!
Thanks for the excellent services from Britney and Leigh. They are very responsive, helpful, and professional. Me and my wife were abroad when deciding to rent a place in London. Britney was helping me a lot by answering a lot of our queries and arranging a viewing with my friends. Leigh also did a great job in handling our renting process. Overall, we are very satisfied with the whole process.
Agent replied · 23 December 2024
Hi Jack,Britney and Leigh appreciate your feedback! It’s our pleasure to support you even from afar, and we’re thrilled you’re happy with the experience. If you need any further assistance, please don't hesitate to get in touch.
5/5
TrustpilotRepairs and Maintenance by Johns & Co
I recently had the pleasure of experiencing the repair services provided by Johns & Co, and I must say, I was impressed. From the moment I reported the issue until its resolution, the process was seamless and efficient.First, the ease of reporting the problem was easy. The online portal made it effortless to submit a repair request, saving me time and effort. Within a remarkably short period, I received confirmation of my request, which instantly reassured me that my concern was being addressed promptly. Special Shoutout to Param Virdee for the assistance.
Agent replied · 23 October 2024
Hi Lilian,What fantastic feedback to receive! We are thrilled to hear we proved reliable and efficient throughout all parts of resolving your maintenance issues, and that Param in particular stood out to you for his service. We will be sure to pass your praise along to him, and we hope we continue to impress you in the future. If you need any further assistance, do not hesitate to get in touch.
5/5
TrustpilotI highly recommend John $ Co for anyone…
I highly recommend John $ Co for anyone seeking quality housing solutions. Their team was incredibly responsive, professional, and committed to finding me the perfect place. From initial inquiry to signing the lease, to seamless paperwork, they made the entire process a breeze. Trustworthy and reliable, their attention to detail and personalized service made the entire process easy. Thanks to Savannah Renaud, I found a home that met my expectations. I wouldn't hesitate to work with them again in the future
Agent replied · 23 October 2024
Hi Lilian,We're thrilled to receive such positive feedback. Our client's satisfaction is our foremost priority, and we aim to support you through the entire process. We're pleased to hear Savannah was able to provide you with such a perfect representation of a true Johns&Co service and we wish you all the best in your new home!
5/5
TrustpilotSmooth moving thanks to Johns&Co
I moved in to my new apartment recently and thanks to the great team from Johns&Co. Bethel Gamma is super nice and polite and help me with all the issues I have when moving in. He responded really promptly and ensure everything works for me. Destini-Rikki also assisted throughout the process, I always got a response back within a few hours, and helped connect me with the right people to solve out the problem promptly. Liam Alwar- the property manager also helped me a lot throughout the process. There's an old mattress when I moved in, and he helped me communicate with the landlord and agreed on changing a new one for me. I'm really glad I found my optimal flat in London, and with tons of help from Johns&Co make it easy for me.
Agent replied · 23 October 2024
Hi Cyndia,We're pleased to hear our team have helped you find your dream apartment, and keep it well maintained. If you need any assistance in the future, don't hesitate to reach out!
5/5
TrustpilotProfessional & Quality services
It has come to the time for the renewal of the tenancy of my flat. And again a big Thank to the Leasing team of Johns&Co who has managed to secure new tenant for my flat in no time. I also want to take this opportunity to thank Alexandra Ene, the senior letting administrator, who has always been there to guide me and to ensure the paperwork of the new tenancy were promptly executed and properly completed. With my personal experiences with Johns&Co’s professional staffs like Alexandra Ene, James Udrzal and Martin Zeps (Leasing team) and Umar Sharif (Property management), I know my property is in good hands.
Agent replied · 23 October 2024
Hi Michael,Thank you for your feedback! We're glad to hear about your positive experience and we're committed to ensuring your property is well taken care of. Thank you for placing your trust in us.
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