Trusted Agent profile · Wandsworth
★★★★★
1,668 reviews across 2 platforms
1 New Mill Road, London, SW11 7AW, Wandsworth, SW11 7AW
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Wandsworth, at 1 New Mill Road, is rated 4.7 out of 5 across 1,668 reviews on two platforms, including 255 Google reviews rated 4.2.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotEfficient and quick and great to deal…
Efficient and quick and great to deal with
Hi Aga,Thank you for your positive feedback! It’s great to hear you found our service efficient and easy to work with. We’re here to help anytime!
5/5
TrustpilotI had a wonderful customer experience…
I had a wonderful customer experience with Britney Lea, she is very professional, friendly and just helpful in general. From flat searching to taking care of the negotiation process everything was taken care of effectively and smoothly. Highly recommend!
1/5
GoogleThis company was utterly horrible to work with. Every time we reached out seemed like it was everyone’s first day on the job. 6 months to reply to a complaint, had to get the property ombudsman involved. 8 weeks for heating and cooling to work (which was known but not disclosed until AFTER we signed). Was told the landlord did not want to pay for repairs. 4 different property managers, had to chase constantly for answers or help. Over a month to get our deposit back. 30 days to fix a broken glass wall. Even emailed their “CEO” but did not receive a response. Such a lack of communication and work ethic. Read the reviews, there is a consistent theme of horrible experiences with the Nine Elms office. Matt Spencer and his Nine Elms team gave us a horrible experience and I would NOT recommend their service to a renter or a landlord.NegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotAmy and Lara have been really helpful…
Amy and Lara have been really helpful during my tenancy
Hi Yongzhi,Thank you for your review! We’re delighted to hear that Amy and Lara were able to provide the support you needed during your tenancy. If you need anything further, don’t hesitate to reach out. We appreciate your feedback and are always here to help!
5/5
TrustpilotAmber
She is very patient and respond the message on time
Thank you for your kind review. We are pleased to hear Amber conducted the process in a timely manner, contributing to a positive experience overall. We will be sure to pass your feedback along to her.
1/5
TrustpilotCalled for a property
Called for a property, no calls answered and no call back given.
Hi Luca,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotThanks very much Savannah Renaud
Thanks very much Savannah Renaud and the Nine Elms team for your kind help and your patient
Hi Alice,Thank you for leaving this kind review. We will be sure to pass your appreciation along to Savannah and the Nine Elms team.
5/5
Trustpilot5 stars
5 stars due to the service received from Priscilla Ogefere - there's never a question or problem Priscilla isn't happy to help with!
Hi Jack,Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated!
5/5
TrustpilotConsistent Professionalism
Priscilla Ogefere continues to assist me professionally and promptly to ensure that my tenants follow through their commitments consistent with the signed tenancy agreement. Well done Priscilla 👍👏👏👏
Thank you so much for leaving such a great review!We will be sure to pass your kind words onto priscilla.
5/5
TrustpilotVery proactive service from Amber
Very proactive service from Amber! Really communicative and trustworthy
Hi Privina,Thank you for the feedback! We’re delighted to hear that Amber’s proactive approach made such a positive impression. Clear communication and trust are so important to us. Enjoy your new space!
5/5
TrustpilotFast and effective.
Fast and effective.Amber and Marwa have been efficient with communication, planning and logistics for our move.
Hi Conrad,Thank you for leaving this five star rating. We are pleased to hear Amber and Marwa were able to successfully facilitate your move, and will be sure to pass your appreciation along to them.
5/5
TrustpilotAmazing agents
Amazing agents! Guerschom’s helped us throughout the process of find a new property and has gone above and beyond for us. We really appreciate his great work and hope he gets a promotion soon! I would definitely recommend.
1/5
TrustpilotTerrible
Terrible communication, co-ordination, happy to collect fees and monies first. Unfortunately, all real estate agents are the same!
Hi Larry,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
GoogleI am dealing with Matthew Spencer who is a real asset to the company. His team and him have always delivered on their promises. They have great coverage of the market and also work solid as a team internally.PositiveResponsiveness, Professionalism
Hi, Thank you for the kind words and 5-star review! We're glad to hear that everything worked out and was a stress free, easy experience. Have a nice day. All the best, JOHNS&CO.
5/5
TrustpilotHe have done an excellent job
He have done an excellent job, very fast and reliable also very understanding
Hi Mikhail,Thank you for your feedback. We’re delighted to hear that you found our team to be fast, reliable, and understanding in addressing your needs. Providing excellent service is our priority, and we’re glad to know you had a positive experience. If you require any further assistance, we’re always here to help!
5/5
TrustpilotAmazing support and response
Amazing support and response by
5/5
TrustpilotVictoria and Claudiu helped me with…
Victoria and Claudiu helped me with their professionalism
Hi Albert,Thank you for your kind review! We will be sure to pass your appreciation along to Victoria and Claudiu.
5/5
TrustpilotJOHNS&CO great agency.
JOHNS&CO is the best lettings agency we’ve dealt with in London so far. They are efficient and kind. We had a great experience with Bethel Gamma.
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Bethels Day. Wishing you all the best for the rest of 2023!
5/5
TrustpilotWell done in getting a tenant for my…
Well done in getting a tenant for my apartment. A big shout out in particular to Bethel Gamma who did a stellar job in ensuring the tenant, the apartment and me as landlord were properly matched. Thanks again
5/5
TrustpilotVictoria and Leigh,they are doing…
Victoria and Leigh,they are doing efficient job for me.
Hi Shy,Victoria and Leigh are glad they could assist! Thank you for your positive words and for choosing Johns&Co.
5/5
TrustpilotI had a fantastic experience with my…
I had a fantastic experience with my property manager, Sardar Berzo. He was incredibly polite and helpful with all my requests. Every issue I brought up was addressed promptly and with a friendly attitude. It's clear that Sardar genuinely cares about his tenants and their satisfaction. Highly recommend!
5/5
TrustpilotShareen and Victoria provide great…
Shareen and Victoria provide great service. The whole process went smoothly.
Hi Jerry,Thank you for your lovely feedback! We’re delighted to hear that Shareen and Victoria made the process smooth for you. We’re always here to provide top-notch service.
5/5
TrustpilotSmooth experience
I had some issues with the previous tenant's outstanding electricity bill, which Bryony resolved within no time.
Hi Tanya,Thank you for leaving this review. We are pleased to hear that Bryony was able to help you resolve issues in an efficient manner. We will be sure to pass this positive feedback along to her.
5/5
TrustpilotRachel Massey ---
Rachel Massey ---for the letting stuffs ,Rachel helps me a lot ,She is a detailed person ,doing very well ~this is Shiu
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. JOHNS&CO Nine Elms hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
