Trusted Agent profile · Wandsworth
★★★★★
1,669 reviews across 2 platforms
1 New Mill Road, London, SW11 7AW, Wandsworth, SW11 7AW
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Wandsworth, at 1 New Mill Road, is rated 4.7 out of 5 across 1,669 reviews on two platforms, including 255 Google reviews rated 4.2.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotRacheal Adeyemo
Racheal Adeyemo, my property manager always offer quick response and smart advice for me. I appreciate it a lot.
Hi Rick,Thank you for leaving this review. We're pleased to hear Rachael has been able to provide you with keen insight and effectively guide you on managing your property. We will be sure to pass your kind words along to her.
5/5
TrustpilotResponse time is very important and Rachel did that well
Rachel facilitated what’s seems to be a very complicated process well and responded quickly.
Hi Wael,We really appreciate your feedback! It's great to hear that Rachel was able to smoothen the process and kept you informed every step of the way. We always aim to make things as easy as possible for our clients, so it’s great to know we met your expectations. Thank you for choosing us!
5/5
TrustpilotPositive experience with my letting managers
It has been a great pleasure to work with my letting managers, Marwa and Amy. Their communication has been professional and excellent. My concerns are addressed promptly and diligently. Good job team!
Hi Helen,Great to hear your feedback, we will be sure to pass your kind words along to Marwa and Amy!
1/5
TrustpilotThis company does not worth.
Poor follow up and delay.Those 1 star comments are true.
Hi Pierre,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotOlivia Wieterska helped us with a…
Olivia Wieterska helped us with a delicate contractual amendment ensuring the smoothest of process along the way
5/5
TrustpilotGreat Team
The team, Marwa and Seth in particular, have been very helpful and extremely quick at sorting out issues.
Hi Francesco,Thank you for your feedback, we are pleased to hear Seth and Marwa have resolved your issues in a timely and efficient manner. Please reach out to us if you need any further assistance.
5/5
TrustpilotGreat customer service
Great customer serviceThe team are lovely and extremely helpful. Special mention of Priscilla Ogefere
Hi Kwasi,Thank you for your review! We’re thrilled that you had a great experience with our team, especially Priscilla. It’s fantastic to hear she made a positive impact.
5/5
TrustpilotExcellent service, professionalism and proactive management
Leigh Hallett and Britney Lea Ogbebor each did an outstanding, 5-star, job in coordinating and managing the lettings process, displaying an efficiency, professionalism and responsiveness that was in a different league to the other agents we have worked with. Thank you.
5/5
TrustpilotMarwa and Amber are very helpful making…
Marwa and Amber are very helpful making me have a wonderful and smooth experience for my first buy in UK.
Hi Dion,Thank you for taking the time leave this feedback. We're thrilled to hear Marwa and Amber made your buying experience a smooth and positive one. We understand making your first buy can be daunting, so it's fantastic to know we were able to support you on this journey. Do not hesitate to reach out if you need any further help,
5/5
TrustpilotDestini-Rikki has replied promptly and…
Destini-Rikki has replied promptly and efficiently, also we have a pleasant exchange on emails.
Hi Anna,We’re glad to hear that Destini was able to assist you promptly and efficiently, and has been a joy to communicate with. Thank you for sharing your experience, and we look forward to continuing to serve you.
5/5
GoogleChloe was really fantastic. Very responsive and helpful to find us a new home in Embassy Gardens and make the move easy and pain-free. Thank you!
5/5
GoogleWe’ve been with Johns & Co for over five years and the service has been great. Matthew and Amy have always been brilliant - finding tenants very quickly. They are both very professional and responsive and make the process run very smoothly.
Hi Muhin, Thank you for taking the time to leave us such a positive review and for giving us 5 stars. We're glad you had a positive experience with us and we will pass your fantastic feedback on to the team.
4/5
GoogleI have been dealing with Katherine Wheatley for the matter for my apartment and, although, it took awhile for the settlement, to my surprise, she did come back with settlement. In fact i thought this matter will drop into a deaf ear but gotten it settled. Well done
Hi Samme, Thank you for taking the time to write this review. We're glad this matter was resolved and you are happy with the outcome. We'll be sure to pass your words on to Katherine. All the best, Johns&Co
1/5
GoogleDefault lettings agent for the Embassy Gardens development, generally professional. I dealt with them as a tenant (2y). They really tried it on with the deposit at the end of the tenancy, very much as as if this was routine. Arbitary demands of £800 were eventually thrown out after months of stressful back-and-forth and threats to involve the ombudsman. If you rent through them, pay very close attention to the check-in inventory, photograph *everything* on exit, and use their end of tenancy cleaner to avoid giving them any excuse to shaft you.NegativeValue
5/5
TrustpilotThanks Candice, Ryan, Harry and Viki
Very clear and efficient, I love working with Johns and Co.As a client, Johns and Co really provides sufficient info and ac-hoc responses.
Thank you for taking the time to leave this feedback. We're thrilled to hear you hold us in such high regard, and we will continue to provide you with a 5* service.
5/5
TrustpilotAndrew team is great!
Andrew, Rachel and Claudiu Are Great! They are very professional, quick problem solver!
Hi Maggie,Thank you for your praise of Andrew, Rachel, and Claudiu! We’re pleased that their professionalism and quick problem-solving made your experience a positive one.
5/5
TrustpilotOlivia is great
Olivia Wieteska helped me through my deposit refund process. I can't thank her enough.
Thank you for your review. We're glad to hear that Olivia was able to assist you through this process. It's always our goal to make such experiences as smooth as possible, and we’re happy that Olivia made a positive impact. We'll be sure to pass your feedback along to her.
5/5
TrustpilotBethel Gamma particularly and the whole…
Bethel Gamma particularly and the whole team at Johns and Co have always been incredibly helpful and always quick to reply.
Hi Nicky,We are pleased to hear you have consistently found our service reliable, and that Bethel has particularly stood out to you. If you need any further assistance please do not hesitate to reach out in the future.
5/5
TrustpilotQuick response on all matters
Quick response on all matters, good follow up
Hi Farhan,Thank you for your kind feedback! We’re thrilled to hear that our communication and processes that contributed to a positive experience. If you need any further assistance, please don't hesitate to get in touch.
5/5
TrustpilotMs Lara Robson of Johns & Co has been…
Ms Lara Robson of Johns & Co has been very helpful and responsive to my requests. Really appreciate!
Thank you for leaving this feedback. We're pleased to hear Lara has been prompt in her responses and efficient in ensuring your needs are met. If you need any further assistance, don't hesitate to reach out!
5/5
TrustpilotThey are patient and wellbeing
They are patient and wellbeing. Love to talk to them.
Thank you for your feedback! We’re glad you feel comfortable reaching out to our team. It's always a pleasure to connect with wonderful clients like you!
5/5
TrustpilotSpecial thanks for Param Virdee
Special thanks for Param VirdeeFor the immediate response and help.
We're pleased we could be of help! Please let us know if you need any further support!
5/5
Googlethank you for everything its very nice company and how to deal with the coustmers and i want to thank chloe she’s very kind with us and she helps us alot for searching to apartment and we finally get a flat from chloe she helps us alot thank you so much and also amy thank you for everything thing 🌹 …
5/5
TrustpilotTop marks for Lara Robson
Lara Robson manages my flat rental. She is super responsive and very tenacious about getting things done. I am delighted with her service.
Hi Rosie,We are delighted to hear you had such a fantastic experience with us! Thank you for taking the time to leave this 5* review, we will be sure to pass your kind words along to Lara.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. JOHNS&CO Nine Elms hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
