Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service
Found an apartment with astonishing views of Thames River through johns&co, Vanessa did help a lot during the entire process however improvements still needed in terms of finding good contractor for repairing work
Yuan · 18 October 2024
Agent replied · 23 December 2024
Hi Yuan,Vanessa is grateful for your feedback! We’re glad she could make the process easier for you. Enjoy your views! So we can help you address your repair issues quickly, please get in touch with us at customercare@johnsand.co.
★★★★★ 5/5
TrustpilotGreat experience and team
I have been using John’s and Co for few years now and very happy with the experience. I work closely with Matt Spencer and few others who closely manage everything and do what’s best for me.
Sam · 28 August 2024
Agent replied · 23 October 2024
Hi Sam,Thank you for entrusting Johns&Co with management of your property. We are pleased to hear from a valued client, and we look forward to continuing to provide you with an excellent service.
★★★★★ 5/5
TrustpilotGood experience
Amber and Marwa give me a lot of helps especially Amber. She is very professional and solved my confusion very well.
Yunxiao · 7 August 2024
★★★★★ 5/5
TrustpilotExcellent experience working with Johns&Co
It has been a great pleasure working with Johns&Co, especially with Bethel’s help and guidance throughout the process. Bethel has made things much easier for me as a landlord and didn’t make me worry about anything about the property!
Mira · 3 July 2024
Agent replied · 23 October 2024
Hi Mira,Thank you for your feedback. We are pleased to hear Bethel was able to effectively guide you through the process and it has been our pleasure to assist you. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
GoogleI have had a good experience with this company, specifically Huw who has been very helpful throughout the process of getting everything done. I needed to move in quickly because I am starting university and he was able to help me rent and move into the apartment in no time; he was professional and helpful throughout the process and is always available to help me when I need it. I highly recommend Johns&Co and Huw for anyone looking for very nice properties and like to get things done on time.
Marya · 24 October 2018
Agent replied · 22 October 2024
Thanks for the feedback Marya, really pleased that Huw and the Nine Elms lettings team were able to help you move quickly. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotAbsolutely fantastic
Absolutely fantastic, I raised the issue of my heating not working with Bryony Bowyer and it was fixed in less than 30 mins, thank you so much!! <3 <3
Caeora · 10 December 2024
Agent replied · 23 October 2024
Hi Caeora,We're pleased to hear such high praise for Brooke. It's great to see her hard work has been recognised and she will be thrilled to hear you were impressed with her service.
★★★★★ 5/5
TrustpilotRental experience
Johns&Co helped me find a suitable place to live.
Alex · 23 May 2026
★★★★★ 5/5
TrustpilotNorman Butler was attentive and helped…
Norman Butler was attentive and helped me out with my queries very quickly!
Xavier · 2 December 2024
★★★★★ 5/5
TrustpilotThe agency has been very helpful with…
The agency has been very helpful with the tenancy process. Jackie Amponsah has made the process very smooth and helped me with the situation in my tenancy. I give her a 10/10.
Kranthi · 15 October 2024
Agent replied · 23 October 2024
Hi Kranthi,Thank you for your positive feedback! We’re thrilled to hear that you had a smooth experience with us and that Jackie was able to assist you effectively throughout the tenancy process. We always aim to provide exceptional service, and your recommendation means a lot to us. If you need any further support, don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotHighly recommend
Silvia helped to look for the best accommodation for me to rent. She was able to locate the accommodation quite fast. She was friends friendly and knowledgeable.
Lisa · 22 December 2025
★★★★★ 5/5
TrustpilotI have one apartment rent in Nine Elms…
I have one apartment rent in Nine Elms Area, very good customer service for Lara Robson, Johns & Co. For your request, very helpful , very kind , so very nice !
Jiang · 12 October 2024
Agent replied · 23 October 2024
Hi Jiang,Thank you for sharing your experience. It’s great to hear that Lara provided excellent customer service and was helpful throughout the process. We hope you continue to enjoy your time in Nine Elms.
★★★★★ 5/5
GoogleMy experience from start to finish with Johns & Co has been great, Chloe has gone above and beyond to find what we want in a property, she is extremely friendly and responsive and is a true asset to Johns & Co.
In comparison to other London agents Johns & Co truly provide an experience above the normal standard.
Thanks again Chloe!
Ollie · 23 October 2022
Agent replied · 22 October 2024
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
★★★★★ 1/5
TrustpilotMaterial Misrepresentation & No Regard
Extremely disappointing experience with Johns&Co at London City Island.
Dom · 18 May 2026
★★★★★ 5/5
GoogleHuw Howell-Pryce was just fantastic. He's been so supportive throughout the entire letting process and beyond. Im sure to be a repeat customer of his, thanks Huw 👍🏼 …
Yousef · 24 October 2019
Agent replied · 22 October 2024
Thanks for the feedback, really pleased that Huw in our Nine Elms office was able to help!
★★★★★ 5/5
GoogleThe team at JOHNS&CO are always very helpful and professional. I have had the pleasure of having Brett Walton handle my property sale and purchase and I could not recommend him enough. He has made what was a rather stressful situation into a worry free process. His extensive knowledge and experience has made the choice easy for myself when it came to choosing the best agent to use. You been an absolute pleasure to deal with. 5 stars all round from me!
Emily · 24 October 2017
Agent replied · 22 October 2024
Hello Emily, Thank you for your lovely feedback. We will make sure to pass your kind words on to Brett.
★★★★★ 5/5
TrustpilotGreat smooth experience of finding my…
Great smooth experience of finding my next home. Sam and Amy were a huge help in every step 🙏🏼⭐️
Danah · 19 August 2024
★★★★★ 5/5
TrustpilotImpressive service by Johns & Co
John & Co has helped letting out and managed my apartment for more than 4 years and the service provided has been professional. Recently I had a fantastic experience with Lara Robson while resolving a council tax issue. She was incredibly responsive and helpful throughout the process. I truly appreciate her support and expertise in getting my issue resolved quickly.
Alice · 6 December 2024
★★★★★ 5/5
TrustpilotReally helpful property managers for tenants
The most efficient, responsive and helpful property managers I’ve dealt with as a tenant - Olivia Wieteska got a recent request sorted very quickly and kept me updated throughout
RW · 21 November 2024
Agent replied · 23 December 2024
We’re delighted to hear that Olivia provided such responsive and helpful service, setting the standard for property management. Thank you for your kind words!
★★★★★ 5/5
TrustpilotExcellent service
Johns&Co have been excellent in managing my properties. They pay attention to details, always very responsive and have very friendly staff. I have been very impressed with the support I’ve received from Marwa Fakih and Amy Wood. I should also mention Andrew Shek who has always been excellent.
Faiz · 5 December 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this review.We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto the team. Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotJohns and Co are much recommended
Johns and Co are much recommended. Bryony from their team assisted me last week and she was very quick with her responses and very helpful. She is our property manager and any issues are generally addressed immediately.
Vineet · 14 July 2024
Agent replied · 23 October 2024
Hi Vineet,We are pleased to hear you have had a positive experience with our team, and have been impressed with impressed with Bryony in particular. Thank you for your recommendation, and please reach out to us if you need any further assistance.
★★★★★ 5/5
TrustpilotA good experience
Th communication between me and Claudiu is very good. A very high efficiency of answering questions and making decision.
罗Everly · 6 August 2024
★★★★★ 1/5
GoogleI called them twice during the day time to ask to send me the property details via email, and I got nothing. I called them third time after 6:00 pm (when the office should be working according the information on the website) and it seemed the agents had already gone home. Sorry, are you guys working there or what are you doing during the day?? You should improve your service, otherwise you will lose all your potential clients
Ramina · 24 October 2018
Agent replied · 22 October 2024
Sorry to hear about your experience. We'd really like to look into this further - please can you email info@johnsand.co with your contact details? Many thanks, JOHNS&CO.
★★★★★ 5/5
TrustpilotI have an Awesome experience of renting…
I have an Awesome experience of renting a room. Priscilla Ogefere showed a very effective way of her professional skills to help me contact relative stuffs once there was a water problem.
Jerry · 24 September 2024
Agent replied · 23 October 2024
Hi Jerry,Thank you for your kind review! We're thrilled to hear that you had a fantastic tenancy experience and that Priscilla was able to assist you. We’re proud to have her on the team and appreciate your feedback. If you need any further assistance, don’t hesitate to reach out!
★★★★★ 2/5
Trustpilotdodgy estate agent
dodgy estate agent, very unprofessional they asked me to come to property viewing even the flat is not available to view they asked me to pay 2000 GBP as a reservation fee when I want to make an offer.
Ngtszman · 25 May 2024
Agent replied · 23 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
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