Trusted Agent profile · Wandsworth

JOHNS&CO Nine Elms reviews in Wandsworth

4.7

★★★★★ Excellent

1,668 reviews across 2 platforms

1 New Mill Road, London, SW11 7AW, Wandsworth, SW11 7AW

Part of JOHNS&CO, see every office.

JOHNS&CO's office in Wandsworth, at 1 New Mill Road, is rated 4.7 out of 5 across 1,668 reviews on two platforms, including 255 Google reviews rated 4.2.

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4.2 / 5

255

Reviews on Google

This office

Trustpilot logo

1,413

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thanks Candice and Tia for managing the…

Thanks Candice and Tia for managing the process so well and smoothly.

CS · 21 June 2026

5/5

Trustpilot

Lara Robson is extremely responsive and…

Lara Robson is extremely responsive and supportive of all of the moments I need help during my tenency. Additionally Claudiu was excellent at helping me to find my flat and being patient with me as I walked through the process of finding a new home.

Ambria · 15 July 2024

Agent replied · 23 October 2024

Hi Ambria,We are thrilled to hear Lara and Claudiu have been of such help to you. We will be sure to pass your kind feedback along to them. We wish you the best in your new home, do not hesitate to reach out if you require any further assistance - we're always here to help!

5/5

Trustpilot

Good experience of letting

We had an amazing experience working with Johns and Co. Amy and Candice were very proactive and responded to our emails on time. They made sure we got a clean flat at the start of our tenancy without much repair requirement.

Vinny · 20 September 2024

Agent replied · 23 October 2024

Hi Vinny,We’re thrilled you had such a positive experience with Amy and Candice! Ensuring a smooth start to your tenancy is important to us, and we’re glad to hear they were proactive and responsive. We hope you continue to enjoy your new flat!

5/5

Trustpilot

Bethel Gamma was assigned to process…

Bethel Gamma was assigned to process our rental property. He is very well verse with all the information a landlord needs to furnish to make the whole letting process move swiftly and seamless between landlord and tenant.

Catherine-Elizabeth · 18 November 2024

Agent replied · 23 December 2024

Hi Catherine,Thank you for your thoughtful review! Bethel’s expertise and efficiency are key to ensuring a seamless rental process, and we’re glad you had such a smooth experience.

5/5

Trustpilot

Great Experience

The team at Johns & Co were great from start to finish. Grace and Amy were so attentive, answered any questions and queries I had and I felt well looked after throughout. Big thank you to the girls for helping me find an apartment and getting me set up quickly!

Miss · 5 April 2024

Agent replied · 23 October 2024

Thank you for your review! We're thrilled that Grace and Amy provided you with great service and helped you find your new apartment quickly. We wish you all the best in your new home.

4/5

Trustpilot

The JOHNS&CO company bas been effective…

The JOHNS&CO company bas been effective and timely in managing the matters of my property. The email communications and portal have been user friendly. In addition, Bethel Gamma has been very responsive to address my needs and keeping me posted on the status of my property letting situation.

Abel · 6 May 2024

Agent replied · 23 October 2024

Hi Abel,Thanks for your feedback! We're glad to hear you found Johns&Co effective in managing your property. It's great that Fixflo has been user-friendly for you and that Bethel's responsiveness and updates on your property letting situation are appreciated. If you need anything else, feel free to reach out!

5/5

Trustpilot

Exemplary Service and Genuine Kindness

I cannot express enough gratitude for the exceptional service provided by Bethal and Martina at JOHN&Co Real Estate Agency. From the moment I stepped into their office, their warmth and professionalism were evident.Bethal and Martina went above and beyond to help me find the perfect home. They patiently listened to my requirements and preferences, ensuring that every property they showed me aligned with my needs. Their knowledge of the market was impressive, and their guidance throughout the entire process was invaluable.What truly sets Bethal and Martina apart is their genuine kindness and dedication to their clients. They treated me not just as a customer, but as a friend, always ready to lend a helping hand and offer support whenever I needed it. Their positive attitude and unwavering optimism made what could have been a stressful experience, an enjoyable one.Thanks to Bethal and Martina, I am now happily settled in my new home, and I couldn't be more grateful for their assistance. If you're looking for a real estate agency that prioritizes customer satisfaction and goes the extra mile, I wholeheartedly recommend Bethal and Martina at JOHN&Co. They are the epitome of professionalism, helpfulness, and kindness in the real estate industry.

Ahmed · 5 May 2024

5/5

Google

Chloe has been the most amazing help with renting our flat. She understood all our needs and overall helped in all aspects in the process of moving. She was very quick to respond to any and all questions and queries. Chloe is an amazing person and so easy going, she will help make your troubles seem trivial.

Samira · 23 October 2023

Agent replied · 22 October 2024

Hi Samira, Thank you for the 5-star review and feedback. We wish you all the best in your new flat. Kind Regards JOHNS&CO

5/5

Trustpilot

Amazing Experience as Landlord with Isabel, Vanessa and Marwa! Highly Recommend!

Isabel, Vanessa and Marwa were absolutely fantastic during my process a landlord to rent out my flat for the first time. Isabel’s knowledge of the process was second to none, Vanessa was brilliant a showcasing my apartment and did an excellent job securing a top level offer for me and Marwa was superb at co-ordinating on the admin side. A truly stress-free process that I thought was going to be the opposite. Highly recommend to any landlords looking to rent out their place. Thanks team!

Aaron · 3 May 2024

1/5

Google

We've had numerous issues including rodents, bathroom windows that wouldn't open, leaking taps. Issues were resolved fast at first, but the rodent issue has been ongoing for months now - we have holes in the flat that go directly to the street, which still hasn't been resolved and is a literal health hazard.

Nathaniel · 5 June 2025

5/5

Trustpilot

Spyros’s service is amazing

Spyros is one of the nicest person I have ever met. He is efficient, has a friendly attitude and is willing to help you with anything. I think he is a role model for everyone. My bed has been broken for a long time. The landlord has been unwilling to reply to my messages and let me use the broken mattress and bed for several months. I feel helpless, but with the help of Spyros, everything has been solved in just a week. I feel very happy and relieved to get practical solutions within a week. To be honest, I never had any expectations for British staff, but he surprises me that there is still such excellent staff in uk.

Lance · 26 April 2024

5/5

Google

Chloe has been the most amazing help with renting our flat. She understood all our needs and overall helped in all aspects in the process of moving. She was very quick to respond to any and all questions and queries. Chloe is an amazing person and so easy going, she will help make your troubles seem trivial.

Sam · 11 October 2023

Agent replied · 11 October 2026

Hi Samira, Thank you for the 5-star review and feedback. We wish you all the best in your new flat. Kind Regards JOHNS&CO

5/5

Trustpilot

Thank you Wei for your kind help and…

Thank you Wei for your kind help and follow up

Suen · 24 June 2026

5/5

Trustpilot

The Johns & Co

The Johns & Co. Wapping Office is very supportive, they are proactive to find a new tenant and are very approachable and helpful with arranging the check-out and - in and cleaning and other practical things.

Carsten · 13 November 2024

Agent replied · 23 December 2024

Hi Carsten,It’s great to hear our Wapping team could assist you with such proactive and helpful service! We’re delighted to have been part of a smooth and supportive experience for you.

5/5

Trustpilot

Bethel and Amy's professional assistance

I want to thank you for Bethel, Amy and her team for quickly finding a tenant for my apartment and handling everything efficiently from the start. Their efforts made the move-in process smooth and hassle-free. I appreciate your professionalism.

WT · 28 September 2024

Agent replied · 23 October 2024

Thank you for your feedback! We’re thrilled that Bethel, Amy, and the team were able to quickly find a tenant and handle everything so efficiently. It's great to hear the move-in process was smooth and hassle-free. We truly appreciate your kind words and look forward to working with you again!

5/5

Trustpilot

Johns & Co are managing the property we…

Johns & Co are managing the property we are renting and have been doing so very well. The place is well managed and when minor issues arise Lara Robinson is always happy to take matters into her hands and get things sorted. Thank you 🙏

Nadav · 17 June 2024

Agent replied · 23 October 2024

Hi Nadav,Thank you for leaving this review. We are pleased to hear Lara has been proactive in ensuring your property is looked after.

5/5

Trustpilot

Ellie-Mai Hannan's star performance

Ellie-Mai Hannan has been my account manager in recent years. She is highly professional and efficient. She understands our concerns and always takes action in anticipation. I truly appreciate her service. She is always helpful.

Ada · 26 November 2024

Agent replied · 23 December 2024

Hi Ada,Thank you for taking the time to share this fantastic feedback about Ellie! We’re pleased to hear that her professionalism and efficiency have made such a positive impact. We’re fortunate to have her on our team and will pass along your kind words. Your trust and satisfaction mean the world to us!

5/5

Trustpilot

A big thank you to Elliot and team!

Elliot thank you for an exceptional service. You were always there, listened and supported with any queries. You are always polite and profesional. You made the experience very simple for us as first time buyers. We will always be grateful for your support in finding us our home.

Perpetua · 18 April 2024

Agent replied · 23 October 2024

Hi Perpetua,Thank you for leaving this feedback, it's a fantastic testament to Elliott's professionalism and service. We will be sure to pass your appreciation along to him.

5/5

Trustpilot

I had an excellent experience with Lucia Ali

I had an excellent experience with Johns & Co throughout the renewal of my parking space licence. The entire process was handled very professionally, efficiently, and smoothly from start to finish.

Mobarak · 15 May 2026

Agent replied · 28 May 2026

Hi Mobarak, Thank you for sharing your experience with our team. We're pleased to hear you received a professional and efficient service throughout. We'll be sure to share your kind words with Lucia as well - she will be thrilled to hear her support contributed to a smooth process.

5/5

Trustpilot

Bethel Gamma is an absolute darling

Bethel Gamma is an absolute darling. She handles her work with finesse and I am glad my case has been assigned to her. Keep up the good work and I look forward to mutual collaboration for many years to come.

KK · 3 September 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave this kind review. Bethel will be thrilled you have been consistently impressed with his case handling. We look forward to our continued partnership, and the opportunity to assist you.

5/5

Google

Charlottte Simmons is an exceptional property manager. She is listening to others, understanding problems and chasing people in order to get things done. She has always a positive attitude and someone can tell she loves her job. She has the ability to quickly assess a problem and quickly identifies potential solutions and then makes recommendations as to what solution to pursue. Charlotte is energetic, prompt, conclusive and sharp. She is professional and very reliable in every aspect of property management.

Kristina · 23 October 2020

Agent replied · 22 October 2024

Hi Kristina, thank you for the great feedback! We will be sure to pass your kind words on to Charlotte.

5/5

Google

My experience with Johns & Co has been amazing to date. Having previously dealt with real estate agents that were unresponsive as well as unhelpful, it has been a refreshing service. In particular, I cannot thank Anthony and Ash enough for taking time out of their day to show me the properties I was interested in, but also to answer any queries or concerns that I may have. Even after I have moved in to my desired property, Anthony has continued to assist me with additional queries that I've had which indicates a true investment in his clients. Nothing but 5 stars and would recommend Anthony (for lettings) and Ash (for sales) to anyone looking to either rent or buy. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Setareh · 23 October 2020

Agent replied · 22 October 2024

Hi Setareh, Thank you for the 5-star review and great feedback! All the best, Johns&Co

5/5

Google

I've rented a fabulous place through Johns&Co. They bring forward exceptional service that makes home renting a fun and stress-free process. Prospecting for a new apartment can be demanding. Still, I've been won over by the perks the place and the community have to offer. It's about portraying the full experience. Appreciate the attention to detail, effective communication and promptness in addressing any queries. This commitment of offering clients the best experience continues even after the renting process is complete. Special thanks to Martin Zeps, Melodie Nguyen and Rob Joyce for being so helpful and responsive, even outside business hours, and for facilitating this process with outstanding professionalism.PositiveResponsiveness, Quality, Professionalism, Value

Andreea · 23 October 2020

Agent replied · 22 October 2024

Hi Andreea, Thanks for taking the time to leave such a great review. All the best, Johns&Co Team

3/5

Google

Recently moved into a place with the help of Johns & Co and have found the service to be hit and miss depending on the part of the process. When moving in, I had several problems with the apartment that included no communication on the missing guide book, missing keys and several mechanical faults. So the pre checks done prior to the move in were poorly managed however I believe this is done partially through a third party. Now for the bright side. Huw was absolutely fantastic at managing my expectations by showing properties outside of business hours to assist with my availability due to long working hours. He maintained communication extremely well and was the standout by far from anyone I have interacted with at Johns&Co. EDIT: 13/03/20 Since moving into the apartment, we have been taken care of by Charlotte as our property manager. She has been extremely professional in her approach through being highly responsive, pragmatic and caring when it comes to anything to do with the apartment. I do hope we continue to have her as our property manager going forward as I don't think anyone can top the service provided by her. Thanks, Charlotte! Paul

Paul · 23 October 2020

Agent replied · 22 October 2024

Hi Paul, really pleased that Huw was able to help you find your perfect home. Sorry to hear that things weren't up to scratch for a part of the process - we'd love to look into this further, so please email info@johnsand.co so we can investigate.

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