Trusted Agent profile · Wandsworth
★★★★★
460 reviews across 2 platforms
324 Trinity Road, London, SW18 3RG, Wandsworth, SW18 3RG
Part of John D Wood & Co., see every office.
John D Wood & Co.'s office in Wandsworth, at 324 Trinity Road, is rated 4.0 out of 5 across 460 reviews on two platforms, including 177 Google reviews rated 4.5.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
1/5
TrustpilotBizarre
I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.
5/5
TrustpilotMassy Eslami of John D Wood looks after…
Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.
5/5
TrustpilotProperty buying transaction…
I completed a flat buying transaction with David, Simon and team from John D. Wood Earl's Court London David and team were responsive and well understood my property expectations from start I was only contacted with regards to the viewing of properties that matched my requirements. The team went the extra miles to ensure that the final phase of the transactions was completed as expected. I would highly recommend the service of John D. Wood and most particularly, of Dacid and Simon who worked in partnership with me during that transaction
5/5
GoogleI have dealt with Shoeni Oates in the Wandsworth Office for many years with various properties and they have always found reliable tenants with very few breaks between tenancies I would definitely recommend Shoeni and her staff if you are looking to let your property.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotTom has been an absolute pleasure to…
Tom has been an absolute pleasure to work with. His communication was clear, transparent, and efficient throughout the entire process. He kept me well-informed at every stage and was always quick to respond to any questions. His professionalism and dedication made the experience smooth and stress-free. Highly recommend!
5/5
TrustpilotExcellent support during a critical time
We’ve been impressed with the entire team at the Beckenham branch. Selling our parent's home to fund their residential care was a time-sensitive and emotional process, and the team guided us through it with professionalism. They were super-speedy with their responses and provided honest, invaluable advice at every step. Excellent support during such a critical time.
5/5
TrustpilotI began renting my flat with John D
I began renting my flat with John D. Wood, Fulham Road, in 2010. I live in Edinburgh, so it was important for me to have good management and choice of tenants. in both these area they have been exceptional. They dealt promptly with any issues. in particular the management of Eduard Popa and Stephen English have been first class. I decided to sell the flat this April. Huw Jones has been in charge, and once again his service has been first class. A number of people looked at the flat, I selected a buyer, and we conclude next week. My compliments to the professionalism I received which ensured a very satisfactory outcome.
4/5
GoogleShoeni and Hattie were a great source of support - lots of feedback and constructive ideas. They were friendly and approachable - and often went above and beyond (thanks for the help with the cardboard boxes!!). They responded to queries promptly and worked very efficiently. The turn around from finding a new tenant to the tenants moving in was less than two weeks - all documentation and checks completed swiftly. Thanks both!
Thank you for the great review. I'm happy to hear you were able to benefit from the straightforward and responsible approach to customer service shown by Shoeni and Hattie. However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many Thanks, Sarah
5/5
GoogleGreat service from start to finish across the team. A pleasure to work with. We bought our house during the summer and Shae was excellent throughout. Particularly during the negotiation/bidding phase and thereafter. We are still in touch and I look forward to showing Shae the finished article once our renovation is complete.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGreat experience with James Mander
I’ve been renting with John D Wood for about two years now, and it has been a great experience. We recently had a slightly unsettled handover when our previous property manager left, but our new property manager, James Mander, has been absolutely fantastic always quick to help and resolving any issues as soon as possible.
5/5
TrustpilotJDW Earl’s Court (Fee Henderson)
I recently purchased a property marketed by JDW Earl’s Court and managed by Fee Henderson. Fee was v professional, knowledgeable, and incredibly responsive. She made the entire process smooth and stress-free (as much as it could be), providing clear communication at every step. Would recommend!
1/5
TrustpilotDO NOT GO WITH THEM
DO NOT GO WITH THEM. Poor communication from John D Wood. We wanted to purchase a property sold through them but their behaviour put us off. Holly from the Dulwich Branch was rude, unprofessional and not transparent in regards to process.
5/5
GoogleJust installed another happy tenant today, thanks to Shoeni and her team uncluding Imogen, who have been finding us good quality tenants for the past few years, with hardly any vacant periods inbetween tenancies. Proactive. Efficient. Thoroughly dependable. Highly recommended.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWorked with Imogen to secure our new rental in Wandsworth. After dealing with many other agents in the area Imogen was a breathe of fresh air. Very professional, responsive and went out of way to make the rental process run smoothly and stress free. Would recommend Imogen to anyone looking to rent/list their rental property in the area.PositiveResponsiveness, Professionalism
Thank you for your kind 5* review!
5/5
GoogleGreat experience working with Ellie at John D Wood. She was very helpful guiding us through our home buying process. Professional and pleasant, would highly recommend her and the team!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotWe had an amazing experience dealing…
We had an amazing experience dealing with Kate Martin from the Primrose Hill branch. She really took her time with us and her knowledge of the Primrose Hill and NW London area is second to none. She would be our first call if looking for a property in this area.
1/5
TrustpilotAVOID JDW AT ALL COSTS
PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through. It’s honestly ridiculous, either don’t promise to call back, or live up to the expectations you’ve set yourself. The lack of basic communication is highly unprofessional and very disappointing.
5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.
5/5
GoogleTop notch estate agency. Very friendly bunch of agents - we worked with Tom, who we would recommend.
Thank you Lewis for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI had an offer accepted on 11 march…
I had an offer accepted on 11 march 2026 then i had a call on the 13th March 2026 telling me they had another offer so i need to up my offer. This is so inequitable and wrong so just want to warn others out there or these cowboy underhand practices.
5/5
TrustpilotFrom start to finish with seeking a…
From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances. I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.
5/5
GoogleWe dealt with Imogen at John D Wood for the process of renting our new property. As prospective tenants we had a lot of questions. Imogen was incredibly responsive and understanding from the initial viewing of the property right up until move in. It was hugely appreciated - would happily deal with her again.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleJames and Stewart in the Tooting office were incredibly helpful with buying my first home. Always at the end of the phone whenever I had a question, making it a smooth and stress free experience.
Thank you for leaving us your superb 5* review Sophia. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
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John D Wood & Co. Wandsworth won ESTAS awards in one year, most recently 2018.
ESTAS winner in one year: 2018.
ESTAS awards by year, 20182018 1 Bronze ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
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Yes. John D Wood & Co. Wandsworth Sales won Bronze for Lettings (Landlords) in London South & South West at the ESTAS 2018 awards.
