Trusted Agent profile · Wandsworth
★★★★★
460 reviews across 2 platforms
324 Trinity Road, London, SW18 3RG, Wandsworth, SW18 3RG
Part of John D Wood & Co., see every office.
John D Wood & Co.'s office in Wandsworth, at 324 Trinity Road, is rated 4.0 out of 5 across 460 reviews on two platforms, including 177 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. John D Wood & Co. Wandsworth Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
John D Wood & Co. Wandsworth won ESTAS awards in one year, most recently 2018.
ESTAS winner in one year: 2018.
2018 1 Bronze ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
1/5
TrustpilotThis company are scammers
This company are scammers, they ask for holding deposit then ask for 2yrs of rent upfront and when i told them it wasn’t possible they said they were going to issue a refund and it has been almost 3 weeks now and they haven’t issued it yett
5/5
TrustpilotParsons Green team
The Parsons Green team have been brilliant throughout my whole process of finding and securing a rented property. From the first phone call to them, they have kept in regular contact and always been there to answer any questions quickly and efficiently. I'd like to especially mention Nicole C who has been there to liaise with throughout the whole process and has been approachable, efficient, and extremely helpful. Thanks again to the team
1/5
TrustpilotBuyer be aware! Stay away!
I lost 4 moths and 7k in fees because of misrepresentation. They fail to ask or choose to hide basic facts prior to listing a property causing a lot avoidable stress when you work with the right agent.This is fraud in the name of business Buyer be aware! Stay away.
4/5
TrustpilotJohn D Wood were very pleasant to deal…
John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.
1/5
TrustpilotJohn D Wood in Wandsworth
John D Wood in Wandsworth, and more specifically Shae Preece and James Setright, epitomise the worst traits of estate agents. Dishonest, unprofessional and incompetent. They incited panic in the chain unnecessarily, they downright lied on many occasions, they pestered all sides incessantly which led to numerous complaints, and when it suited them ignored all communication. Despite having no qualifications, they believed they were experts in surveying, conveyancing law and mortgages and unbelievably tried to undermine experts in these fields. They will do their best to ruin any house sale or purchase. Avoid John D Wood at all costs.
2/5
TrustpilotVery disappointing overall experience…
Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.
5/5
GoogleJust moved in into beautiful apartment in South London - all with a help of Steven, Shoeni and Emma from John D Wood. They were very helpful, flexible and extremely efficient, not hesitating to walk the extra mile to make the move-in process as smooth as possible. Would definitely recommend them!
Thank you Kristina for such a wonderful 5* review of our team at John D Wood & Co. It is fantastic to read that you found the whole team helpful, flexible and efficient. It is great to see that you would highly recommend the team to others. Best wishes, Scott.
1/5
TrustpilotAbsolute incompetency!
Terrible service and serious lack of professionalism. Moved in to the apartment 6 months ago and plenty of the issues are not fixed yet... and I am talking about serious issues like pests, water leakages and broken appliances. We have mice coming in and out of the apartment due to lack of pest proofing and a report made by the council. Yet they do not act. They bounce you from one person to another to wear you down and nobody in the company takes any responsibility. I have written to 5 people so far and nobody gets anything done. I think the only solution with these guys are to AVOID any property managed by them. Turns out the landlord is not aware of any of the problems. We will directly contact with the landlord even though she did nothing wrong but to trust these people.
1/5
TrustpilotTerrible on all counts!
From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??
1/5
TrustpilotVery biased towards the landlord
Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.
5/5
TrustpilotExceptional service from Rupert and Ellie
Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar
5/5
GoogleJames helped us find a 4 bedroom place in Battersea. We knew that 4 bedroom places get snapped up, James was really efficient in putting in our offer and securing the place for us. Awesome agent!!!
5/5
GoogleVery satisfied with the team at John D Wood who were professional and responsive throughout the sale process. Not the first time I used their services nor would it be the last.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
4/5
GoogleExcellent service from the team at Wandsworth. As soon as I contacted Shoeni and Joshua to inform them that our tenants are willing to move , they got on with it and managed to find us new ones almost instantly. Reliable and personable service , thank you.
Many thanks for the excellent review of your experience with our John D Wood & Co team. Kind regards, Lucy
1/5
TrustpilotDO NOT USE
AGREE completely and would never, ever use again, I only wish I had read reviews before using. Customer Service is non existent and one star is still too many.
1/5
TrustpilotDo not use- worst experience ever
Do not use- worst experience ever. None of them know what they are doing or how to communicate with each other or me as the customer. Dreadful dreadful service , no service.
5/5
GoogleWe highly recommend John D Wood Trinity road. They handled our sale in a professional,efficient, and thoroughly courteous manner. They took special care and consideration of my elderly mother and made the process stress free from start to finish. All of our interactions with the entire team were positive and fruitful but we especially found Bethan Akers and Charles Packer to be absolutely first class and exceptional in their tireless efforts on our behalf. We were sold from our introductory meeting and we are very happy that we chose you. Thanks alot guys.
2/5
TrustpilotAsked you for a good review and their job done
They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed
We're sorry to hear your experience did not go as expected. We take our customer service very seriously and would appreciate you contacting us on hq@johndwood.co.uk so that we can investigate further.
1/5
Trustpilotno deposit back after 10 weeks
no deposit back after 10 weeks I rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.
1/5
TrustpilotJohn D Wood Richmond Branch Lettings and Property…
John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!
1/5
TrustpilotJohn D Wood Richmond Branch Lettings…
John D Wood Richmond Branch Lettings and Property…
5/5
GoogleWe had a fantastic experience selling our flat through the John D Wood, Wandsworth Common office. Despite there being several other agencies that were geographically closer to us, John D Wood stood out as has having an air of professionalism that the others didn't. They were proactive and committed to getting best possible price for our property. We had open dialogue and involvement in the marketing of our property and they were a very friendly office to deal with. Charlotte Fullbrook stood out in particular as being very professional, helpful and super organised which made the whole selling process that much easier. I wouldn’t hesitate to recommend this office to others in the area.
1/5
TrustpilotThey will make you chase your own money.
Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.
Dear Daniel Ambrus, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
5/5
GoogleI recently sold with John D Wood in Wandsworth. I was very happy with the outcome. James, Jake and Shae all worked hard to get me what I needed. Definitely recommend them as above and beyond others!PositiveQuality, Professionalism, Value
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. John D Wood & Co. Wandsworth Sales won Bronze for Lettings (Landlords) in London South & South West at the ESTAS 2018 awards.
