Trusted Agent profile · Wandsworth
★★★★★
341 reviews across 2 platforms
Unit 5 - 3, East fields Avenue, Wandsworth, SW18 1FG
James Pendleton's office in Wandsworth, at Unit 5 - 3, is rated 4.7 out of 5 across 341 reviews on two platforms.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotWell run team…
I have let my flat through James Pendleton since 2009. They have always been professional and courteous and I find Zosia Gray particularly helpful .
Dear Lisa,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. Thank you for your continued support through the years.
5/5
TrustpilotJames Pendleton have been helpful and…
James Pendleton have been helpful and efficient inorganising the new tenancy.
Dear Mrs Crosthwaite,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotSuzan responded swiftly to all of our…
Suzan responded swiftly to all of our queries during our move-in process and was always happy to help
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotJeff Fine
The service Suzan Salih and Elliot Keirle provided with our old tenants moving out and the new moving in was excellent. They were both super efficient, friendly and helpful.
Dear Jeff,Thank you for your feedback. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotExcellent service
Excellent service providing a much needed hand to hold as first time landlords. The team were incredibly responsive - Suzan and Elliot did a great job at coordinating.
Dear Ed,Your feedback is very much appreciated, thank you, Elliot and Suzan will be thrilled.We know that becoming a landlord for the first time comes with a lot of information and here at James Pendleton we take pride in our levels of customer service and property knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We look forward to working with you in the future.
5/5
TrustpilotI've been a landlord with James…
I've been a landlord with James Pendleton for several years. For the most recent tenancy, has been working with Samuel Phillips who has been really helpful and prompt. Very happy with the service I'm receiving.
Thank you for your 5* review of the service you received from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
5/5
TrustpilotProactive, communicative and diligent
I've been a landlord with James Pendleton for several years (and a tenant at times too!). My current property manager, Sam, is brilliant - proactive, communicative, and diligent. Very happy with the service I'm receiving.
Jocelyn,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best.
5/5
TrustpilotExcellent service from everyone at…
Excellent service from everyone at James Pendleton including Suzan Salih, Matt Appleby and many others. Found a tenant super fast and made it all quite easy.
Dear Pete,Thank you so much for your 5* review of the recent service you received from our Lettings team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best with the tenancy.
5/5
TrustpilotSuzan and Mitchell have made the move…
Suzan and Mitchell have made the move very smooth and stress free. Thank you!
Dear Louis,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotQuick. Efficient. Helpful
The team at James Pendleton have been great throughout the whole process, they were quick, efficient and very helpful
Dear Thomas,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotWould recommend
We had a good experience with Brooke & Suzan at James Pendleton. They were very helpful and accommodating to all our queries. Would recommend.
Dear Jonathan,Your feedback is very much appreciated, thank you, Brooke & Suzan will be thrilled. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotAlways marvellous customer service- so…
Always marvellous customer service- so efficient and quick to respond.
Dear Mrs Crosthwaite,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotHelpful, friendly service
Always had really speedy replies from Samuel and he is super helpful and friendly! Have felt well looked after by him and the team during our tenancy.
Rebecca,Thank you for taking the time to inform us of the positive experience you have had with the Property Management team of James Pendleton. Customer satisfaction is extremely important to us. It is great to hear from you and thank you for echoing this in your review.
5/5
Trustpilotprofesstional and efficient service by…
professtional and efficient service by Suzan, Brooke and Matt. The flat was let in no time, respecting my preferences.
Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. We look forward to working with you again in the future.
5/5
TrustpilotSam Phillips in the Balham office is…
Sam Phillips in the Balham office is incredibly efficient and friendly. He’s been a pleasure to work with as our property manager for James Pendleton.
Lydia,Thank you for taking the time to inform us of the positive experience you have recently had with the Property Management team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you.
1/5
TrustpilotDon't touch James Pendleton with a barge pole
Steer well clear of James Pendleton. We entered into a dispute with the Landlord who refused to fix an issue with damp. James Pendleton provided fraudulent evidence for the Landlord to use as well as withholding evidence for us to use. Fortunately, the council stepped in to provide evidence but in other areas we were unable to combat fabricated evidence.
5/5
TrustpilotI have a property let out and managed…
I have a property let out and managed by James Pendleton and the service I receive from the whole time is exceptional
We are thrilled to read that you loved your experience with the James Pendleton Lettings Department. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best.
5/5
TrustpilotGreat service, definitely recommend
Very pleasant communication, quick replies and good service. Definitely recommend!
Dear Emily,Thank you for your 5* review of the recent service you received from James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotExcellent
Excellent. Great support during the entire process. Immediate responses and professional throughout.
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
5/5
TrustpilotNo issues, good service
Smooth and trouble free service provided by Suzan
Dear Will,Thank you for leaving your lovely review. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotHelpful
Helpful, responsive and fair. Best agents I have come across.
Dear Ewan,Thank you for your 5* review of the service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotExcellent attention and communication
Excellent attention and communication, prepared to help down to the minimum detail.
Inigo,Your feedback is very much appreciated, thank you, the team will be thrilled.
1/5
FacebookI have had a terrible experience with James Pendleton agents as they gave poor service all along our tenancy. Beware
Dear Ms Laouteouet, In response to your comment. We appreciate that it is over 18 months since you moved out of the property that you rented through James Pendleton from September 2010 till March 2017 but, we would be more than happy to discuss your experience directly to establish what you feel we could have done differently throughout the tenancy to improve your time in the property and the service James Pendleton provided.
1/5
TrustpilotMonkeys in an office
One of the worst estate agents and guess how bad must they be. Wandsworth office allowed contractors to come in prior to the checkout and the head of rental Chris, had the audacity to blatantly lie about it.Stay away, if possible.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
James Pendleton's Wandsworth office has 341 reviews across two platforms: 10 on Facebook (across the whole business), 331 on Trustpilot (across the whole business).
James Pendleton Wandsworth is rated 4.7 out of 5 across all 341 reviews.
James Pendleton Wandsworth, Unit 5 - 3, East fields Avenue, Wandsworth, SW18 1FG.
