Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have rented out my property through…
I have rented out my property through James Pendleton for nearly a year. Had I known what a pleasurable experience it would be, I would have done so sooner. My Property Manager, Samuel Phillips has always been on hand to answer my various queries courteously and efficiently. Altogether an experience to be recommended.
Anne · 11 October 2021
Agent replied · 13 June 2024
Anne,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Samuel will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
★★★★★ 5/5
TrustpilotExcellent service from viewing to…
Excellent service from viewing to move-in. Tom and Suzan couldn’t have done more to make our experience stress-free! 2 weeks from first contact with the agency to obtaining keys to our wonderful new home! Thanks all!
Ian · 4 August 2023
Agent replied · 13 June 2024
Dear Ian,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we hope you are happy in your new home.
★★★★★ 5/5
TrustpilotReally responsive service holding our…
Really responsive service holding our hand all the way through the process. The team are really friendly and knowledgeable too. Highly recommend.
Emrys · 22 May 2024
Agent replied · 13 June 2024
Dear Emrys,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotHad a great experience
Had a great experience! We mainly communicated with Lorna Meijer and Suzan Salih who were always very responsive and friendly about all our queries.
Maria · 9 April 2024
Agent replied · 13 June 2024
Dear Maria,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotI cannot recommend the team at James…
I cannot recommend the team at James Pendleton highly enough. The excellent Sam Phillips goes above and beyond and Suzan Salih has, yet again, proved wonderfully quick and efficient and supportive.
Sally · 4 November 2023
Agent replied · 13 June 2024
Dear Sally,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotToby and Suzan have made the process…
Toby and Suzan have made the process for signing a new property very easy in a time where the rental market can be very stressful Swift responses to emails and calls
Roisin · 19 October 2023
Agent replied · 13 June 2024
Dear Roisin,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotGreat communication throughout
Great communication throughout the process of securing the property to rent. Very polite people too who will answer any questions you may have. Both Marcus Battrum and Suzan Salih worked efficiently to provide us with a positive experience using James Pendleton.
Customer · 20 December 2022
Agent replied · 13 June 2024
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotJames Pendleton lettings
Both Thomas and Suzan have been very helpful, pleasant and professional in the viewing process and dealing with the letting formalities. V impressed. Thank you both!
Mr · 1 February 2024
Agent replied · 13 June 2024
Dear Mr Biggart,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotNew flat
Carl and Josh helped me get some stuff fixed on my new flat very quickly !
Consumer · 23 September 2025
★★★★★ 5/5
TrustpilotHad a great experience working with the…
Had a great experience working with the JP team (especially suzan & Matt)! They are super speedy at responding & very helpful as well as thorough!
Philly · 29 January 2024
Agent replied · 13 June 2024
Dear Philly,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Matt will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotShort notice move
Suzan, Matt and the rest of the team did a great job getting us set up on short notice. Prompt responses and attentiveness all around!
Ivan · 7 February 2024
Agent replied · 13 June 2024
Dear Ivan,Thank you for leaving us such a positive review. We are delighted to read that you enjoyed your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotI would especially like to thank James
I would especially like to thank James. As my first point of contact, he's always been very helpful and proactive. All my emails were replied promptly, showing commitment and genuine interest in the costumer.
Silvio · 22 June 2023
Agent replied · 13 June 2024
Dear Silvio,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our Property Management team. Thank you for feeding this back to us. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat lettings team
I have been using JP for > 10 years now and they are reliable and responsive. Suzan, Zosia, Samuel, Will and the lettings team have been great to work with
Ee · 27 September 2023
Agent replied · 13 June 2024
Dear Ee Han,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. We very much appreciate your continued support. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotI've let my flat through JP for several…
I've let my flat through JP for several years. Increasing the rent is always a delicate matter. Zosia's advice was very helpful and she negiotated an excellent new agreement quickly and smoothly with no fuss. Thank you!
Michael · 23 February 2023
Agent replied · 13 June 2024
Dear Michael,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Zosia will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat experience
The entire move in experience has been great, both Suzan and Thomas have been super helpful and made the whole process smooth and easy.
Hannah · 25 January 2024
Agent replied · 13 June 2024
Dear Hannah,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future
★★★★★ 5/5
TrustpilotExcellent service from Suzan S and all…
Excellent service from Suzan S and all the contributing members of the Lettings Team. Consistent professionalism with all aspects of the Lettings process from every person I’ve dealt with at JP.
Robert · 11 August 2023
Agent replied · 13 June 2024
Dear Robert,Thank you for leaving us such a fabulous review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 1/5
TrustpilotFalse marketing and outright lying!
We used James Pendleton to purchase our first home, our experience with them was horrendous. As we purchased a property off-plan, we relied on the estate agent to provide us with accurate information. Instead, he sent us specifications for other flats, misled us, and told us certain items were included in the purchase of the flat, only to later find out they weren't. The sales agent failed continuously to advocate for our needs and provided us with false information on more than 5 separate incidents.When we reached out to them about our concerns, they dismissed our claims and shifted all the blame elsewhere, taking no accountability or responsibility for what their misinformation cost us, inferring we were "high maintenance" as we worked hard to make sure everything was fair and correct.We're now using the Property Ombudsman to manage the situation.
Bea · 7 September 2021
★★★★★ 5/5
FacebookProverbs 10:22 The blessing of the LORD brings wealth, without painful toil for it. God has blessed my household through an Expert Forex trader
Mrs. Stella Robinson who I came across while searching for top Bitcoin entrepreneurs. She traded for me with her Forex/Binary trading company where I earned $12,500 in just 7 days, you also want to be bill free? Do well and reach out to her via
Email:stellarobinsonfxtrading6@gmail.com
WhatsApp:+19517037360
Jerry · 11 November 2022
★★★★★ 5/5
TrustpilotI let my flat through James Pendleton…
I let my flat through James Pendleton for 10 years. Every member of staff from Zosia to Hana and the lettings team were exemplary. Thoroughly dedicated and professional, the service I received was exceptional. D Ross
Deborah · 20 February 2023
Agent replied · 13 June 2024
Dear Deborah,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are absolutely delighted to hear you have had a positive experience with our team and Hana and Zosia in particular. Thank you for feeding this back to us. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotHighly recommend for lettings
Highly recommend for lettings. As a Landlord of a residential flat in Balham, I have used the JP team for many years now to find my tenants and they have always acted professionally and promptly. A pleasure to work with.
Emma · 12 September 2022
Agent replied · 13 June 2024
Dear Emma,Thank you for your 5* review of the service you received from our James Pendleton Lettings team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us and for your continued support.
★★★★★ 5/5
TrustpilotZosia handled my tenant renewal…
Zosia handled my tenant renewal brilliantly - continued communication and advice on the market really helped the process run smoothly
Liz · 19 March 2024
Agent replied · 13 June 2024
Dear Liz,Thank you for your 5* review of the recent service you received from our James Pendleton Renewals team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotI have been using JP for a number of…
I have been using JP for a number of years now and they are reliable and responsive. Suzan, Chris and the lettings team all do a good job
Beth · 20 September 2023
Agent replied · 13 June 2024
Dear Beth,Thank you for your 5* review of the service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotSuzan Salih Feedback
Suzan Salih always super responsive, excellent customer service and friendly! Keep up the great work. Thank you!Will Q
WQ · 20 April 2024
Agent replied · 13 June 2024
Dear Will,Thank you for taking the time to inform us of the positive experience you have recently had with our team. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
TrustpilotSmooth and clear process
Smooth and clear process. Suzan Salih in particular was really helpful :)
Sophie · 2 August 2024
Agent replied · 13 June 2024
Dear Sophie,Thank you for your 5* review of the recent service you received from our Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
