Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience
Great experience, especially from James Smith who sorted out anything we had issues with quickly and always kept up is in the loop. Thank you James!
Lorna · 17 October 2023
Agent replied · 13 June 2024
Dear Lorna,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management Department and James in particular. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
TrustpilotJames Pendleton excellent service
James Pendleton provide an excellent service for Landlords such as myself finding new tenants and then managing the property.Samuel Phillips in their property management team is particularly good and extremely efficient which is very helpful so would strongly recommend him if you are a Landlord.
Grant · 20 October 2021
Agent replied · 13 June 2024
Grant,Thank you for your 5* review of the service you received from our Property Management team here at James Pendleton Wandsworth . We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
★★★★★ 5/5
TrustpilotWe have rented our flat through JP for…
We have rented our flat through JP for nearly 4 years now and are really impressed with their selection service levels. Always quick in remanding and solving any issues with the flat. Sam we have had more recently and he’s been great across the board
Andrew · 11 October 2021
Agent replied · 13 June 2024
Andrew,Thank you for taking the time to inform us of the positive experience you have had with our Property Management team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Warm wishes, The James Pendleton team
★★★★★ 5/5
TrustpilotExcellent support and process for renting
Suzan and Thomas provided a smooth and easy process for both viewing and signing the lease for a lovely flat, and have maintained excellent communication throughout the process.
Flores · 2 August 2023
Agent replied · 13 June 2024
Dear Flores,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
TrustpilotAll done on time in professional and…
All done on time in professional and friendly manner. Hands down the best agency still to deal with, Sharon representing them very well.
Ramola · 4 December 2023
Agent replied · 13 June 2024
Dear Ramola,Thank you for taking the time to inform us of the positive experience you have had with the James Pendleton team. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
TrustpilotSuzan has always provided very…
Suzan has always provided very efficient service and is always reliable, responsive and helpful
MD · 26 May 2024
Agent replied · 13 June 2024
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotCowboys
Never ever consider signing up to an agreement with these cowboys. I entered into a 2 year fixed term with them, unfortunately with COVID my situation changed and I needed to get out the contract early. They are now trying to charge me the full commission payable to the landlord for the full term! despite the fact that they will be used to get new tenants and as such will secure commission there. Disgraceful practice from a large company and this will be contested to the highest levels where needed
Matt · 19 November 2020
★★★★★ 5/5
TrustpilotTenancy & Renewals Consultant
Suzan who has been dealing with my incoming tenants has been superb. She is highly efficiant, helpful and friendly. I would reccomend Pendletons to anybody.J Fine
Jeff · 25 August 2023
Agent replied · 13 June 2024
Dear Jeff,Thank you very much for leaving us such a wonderful 5* review. Suzan will be delighted with your feedback, as are we. Customer service is so important to us and we pride ourselves on providing a first class service to our clients; when this is appreciated it makes all of our efforts even more worthwhile.We look forward to working with you and thank you once again.
★★★★★ 1/5
TrustpilotDo not use James Pendleton Homes
Do not use this agency at all. I have had a real-world experience of using this agency for property management of our rental property. All they are interested in is being paid for services they don't actually delivery.JP Homes fell well short of providing a level of service for; finding reputable tenants, regularly inspecting the property and performing an exit review of our property.The directors are only concerned with being paid (rates which are exorbitant) and in the current climate have not shown any reasonable compassion.I would not recommend this agency at all.
Isaac · 10 September 2020
★★★★★ 1/5
TrustpilotAlmost 1 month and many promises of my…
Almost 1 month and many promises of my deposit to be returned but still no money / help / response
Alastair · 24 May 2025
★★★★★ 5/5
TrustpilotGreat and helpful service
Toby and Suzan, have helped us so much through the entire process! Answered all questions we asked and helped us secure a property.
Niamh · 19 October 2023
Agent replied · 13 June 2024
Dear Niamh,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and they have been helpful. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat move-in experience
Great experience with James Pendleton. Quick, efficient and professional. Highly recommend their service especially with Mitch and Suzan Salih who are highly competent and very responsive.
Darius · 27 July 2023
Agent replied · 13 June 2024
Dear Darius,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Mitch and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotIve recently started working with James…
Ive recently started working with James Pendleton and am very impressed to date, Excellent professional service from Suzan and the whole team, they know their business! Very helpful, efficient and pro-active in providing support.
Matt · 11 November 2022
Agent replied · 13 June 2024
Dear Matt,Your feedback is very much appreciated, thank you, Suzan and the team will be thrilled. We are delighted to hear you have loved your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat service
I had a fantastic experience with Suzan and Thomas at James Pendleton estate agents! Their move-in coordination and services were fab - they were responsive, attentive, and professional. Highly recommended!
Jenni · 23 March 2023
Agent replied · 13 June 2024
Dear Jenni,Thank you for your 5* review of the recent service you received from our James Pendleton team. Suzan and Thomas will be delighted with your feedback. We are so happy to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
TrustpilotThanks to James Susan Matt & Toby for…
Thanks to James Susan Matt & Toby for smooth tenancy change over and management.
Helen · 13 April 2024
Agent replied · 13 June 2024
Dear Helen,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
★★★★★ 5/5
TrustpilotSuzan Salih
Suzan Salih - thank you for your quick response, really appreciated.
Mrs · 29 May 2024
Agent replied · 13 June 2024
Dear Mrs Lovett,Thank you for your 5* review. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team member. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotResponsive staff who are proactive to…
Responsive staff who are proactive to get the right outcome for landlord and tenant - thank you
K · 26 January 2024
Agent replied · 13 June 2024
Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 3/5
TrustpilotA disappointment... Lacking integrity.
They seemed very professional at first and sold their values very well, but “cracks appeared in the facade” very quickly and they’ve become dodgier in every interaction I’ve had with them. To the point where they threatened me with a bad reference for asking a question! (Admittedly about a charge I didn’t believe was ethical, but this was after we had agreed to pay it) the worst part is that they don’t actually even manage the property I rent.. the owner self manages and just uses them to handle paperwork for contracts.
Human · 23 November 2019
★★★★★ 1/5
TrustpilotPlace signage without authorisation
James Pendleton erect signs on properties with no authorisation, nothing to let and nothing for sale. If you try to have them removed they say they will but never do. We’re having to take legal action to stop them. They particularly like to do this on blocks of flats, thinking no one will notice and use it as a means of making them look popular in the area. Beware of their practices. Clapham branch is particularly bad.
S · 4 June 2020
★★★★★ 1/5
Facebookthe branch that manage wandsworth properties sadly have not lived up to expectation. They may find a tenant but i presume thats their job after that its down fill. They charge a high % of rental income and frankly need to be chased regarding every little detail. Have handled a change in tenant with them hoping to give then another chance it has been managed with sheer incompetence, leaving the landlord paying outstanding bills of a previous tennant, with no assistance from the agents who returned the deposit without doing the correct due diligence.
AVOID
Fez · 4 November 2018
★★★★★ 5/5
TrustpilotVery professional service
Very professional service, organised and friendly.
Ivana · 8 July 2024
Agent replied · 24 August 2024
Dear Ivana,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear your feedback.
★★★★★ 5/5
TrustpilotPrompt communication
Prompt communication, understanding attitude and always felt completely in the loop throughout the entire process - James Smith in particular made the whole process much easier ! Would definitely recommend
Jess · 8 November 2022
Agent replied · 13 June 2024
Dear Jess,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. James will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
★★★★★ 5/5
TrustpilotVery good and efficient service from…
Very good and efficient service from Matt and Suzan on a recent letting. Would recommend.
David · 8 January 2024
Agent replied · 13 June 2024
Dear David,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience. We wish you all the best for the future.
★★★★★ 1/5
FacebookAvoid like the plague. It's a shame there is no 0 star option.
Property left in an uninhabitable state (lack of heating for 4 days due to several gas leaks). We were told that alternative accommodation wouldn't be arranged or paid for if we arranged it. No compensation given for the 4 days we had to stay at our friends house.
Oh, and one of their 'highly vetted' contractors took my wallet from our property.
Have to chase every email sent. Any type of work takes weeks longer than it should.
Andy · 8 February 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
