Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPendletons sold me my house 12 years…
Pendletons sold me my house 12 years ago and James Smith has very successfully managed it's letting ever since.Recently Sharon Chattalis handled the renewing of the letting agreement with very considerable professional ability and patience for which I'm grateful.This sense of professionalism is why I'm more than happy to continue cooperation with Pendleton's.
MR · 8 May 2024
Agent replied · 23 December 2024
Dear Mr DS Clarke,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Thank you for your continued custom. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotAll very quick and easy toeasy complete…
All very quick and easy to complete thanks to Suzan Salih
James · 22 December 2023
Agent replied · 23 December 2024
Dear James,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotFinding a home in London can be…
Finding a home in London can be difficult, but James Smith was there every step of the way! Couldn’t recommend him more, extremely helpful and responsive.
Rachel · 25 September 2022
Agent replied · 23 December 2024
Dear Rachel,Your feedback is very much appreciated, thank you, James will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotGood response time to queries
Good response time to queries - thanks Suzan and Matt
Ingrid · 20 December 2023
Agent replied · 23 December 2024
Dear Ingrid,Thank you for your 5* review of the recent service you received from our James Pendleton team. Thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 4/5
TrustpilotSpeedy service and slick set up
Speedy service and slick set up - very professional. The only reason it is not 5* is that there are perhaps too many individuals involved in dealing with a property (I am a landlord) which can get a little confusing and things can get lost in communication.
Claudia · 22 July 2024
Agent replied · 23 December 2024
Dear Claudia & Jim,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. We will take on board the feedback regarding the process, this is very helpful to us, thank you. Wishing you all the best.
★★★★★ 5/5
TrustpilotExcellent Company
I have used the services of James Pendleton for several years now on different properties. I have found them to be very professional and reliable. I’m currently working with Suzan Salih and she is a pleasure to deal within and always one step ahead of me and taking care everything so well. She really is a great asset to the company.Thank you for all for your great assistance
Andy · 22 March 2023
Agent replied · 23 December 2024
Dear Andy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotJames Pendleton is simply the best
James Pendleton is simply the best! A special mention to Marcus Battrum and Suzan Salih who made the changeover of tenant a really easy process.
JF · 23 September 2022
Agent replied · 23 December 2024
Dear JF,Thank you for your 5* glowing review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotLack of attention to detail and professionalism
I've had a poor experience thus far with the Clapham Office lettings branch of JP. I'm a landlord and, whilst they found me decent tenants quickly, their attention to detail in many other aspects of getting the tenancy in place was very disappointing. The tenants had been misinformed about aspects of the property , and they failed to follow my instructions about others. In all cases they just deflected valid criticism as admin errors or the fault of third party contractors.
Jane · 2 October 2021
Agent replied · 23 December 2024
Jane,We apologise for the issues detailed in your review and we will contact you directly to discuss these matters. Kind Regards, The James Pendleton team.
★★★★★ 5/5
TrustpilotExcellent Customer Service
As a landlord, I have used the services of James Pendleton for ten or more years in securing tenants and the related on-going administration services. We have an excellent relationship and they have always provided exemplary service. In particular, the financial support and reporting services, administered by their Lettings Account Manager, Hana Winklerova, have always gone to great lengths to ensure the highest standard of customer service.
Peter · 16 April 2023
Agent replied · 23 December 2024
Dear Peter,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Hana will be over the moon with your feedback as will the whole Lettings team. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future
★★★★★ 5/5
TrustpilotGreat service!
The James Pendleton colleagues (Suzan and William) were friendly, communicative and very easy to deal with. Our move in process was smooth with easy instructions provided by the agency at every step. I would recommend James Pendleton to others looking to rent as their service was great!
Lucy · 5 July 2024
Agent replied · 23 December 2024
Dear Lucy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best.
★★★★★ 5/5
TrustpilotGreat team and excellent service
We used James Pendleton to rent a house. Everyone in the team was excellent, especially Brooke and Suzan. Thank you!!
Cecilia · 6 February 2023
Agent replied · 23 December 2024
Dear Cecilia,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Brooke and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGood experience with tenancy renewal
Good experience with tenancy renewal. Sharon was super responsive and helpful throughout the process.
Anežka · 25 July 2023
Agent replied · 23 December 2024
Dear Anezka,Thank you for your 5* review of the recent service you received from our James Pendleton renewal team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotDanny Duran provided an outstanding…
Danny Duran provided an outstanding service for a property in vauxhall. I would Highly reccomend him and his team.
Francesco · 30 April 2026
★★★★★ 5/5
TrustpilotBig thanks to Sharon C for making our…
Big thanks to Sharon C for making our move-in seamless, great service and comms! Thanks Sharon
Nyall · 10 May 2023
Agent replied · 23 December 2024
Dear Nyall,Thank you for your 5* review of the recent service you received from our team at James Pendleton. Sharon will be delighted to hear of your positive feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotSharon was wonderful in my recent…
Sharon was wonderful in my recent experience renewing my tenancy - thank you!
Kate · 16 July 2023
Agent replied · 23 December 2024
Dear Kate,Thank you for your 5* review of the recent service you received from our James Pendleton renewals team. Sharon will be delighted with your feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
TrustpilotA little note to thank JP for the…
A little note to thank JP for the smooth ride in finding a tenant and subsequently engaging with both sides to ensure a smooth handover; Suzan Salih played a big role in this delivery.All in all, JP has always been personable and efficient. Thank you, Jill
Jill · 3 June 2024
Agent replied · 23 December 2024
Dear Jill,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotJames Pendleton great property manager
James Pendleton has been managing my property since I bought it 10 years ago. The experience has been great, and the property has never been empty.This time, I would like to thank specially Suzan Salih for how efficiently she managed the new tenancy, particularly considering I am living abroad. She made my life very easy.
Paula · 25 November 2023
Agent replied · 23 December 2024
Dear Paula,Thank you for taking the time to let us know how your journey this far has been with James Pendleton and your continued custom over the years. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best.
★★★★★ 5/5
TrustpilotVery prompt responses to all queries…
Very prompt responses to all queries both pre and post moving into our rental. Sam has been very helpful across the entire process
Jamie · 28 June 2022
Agent replied · 23 December 2024
Dear Jamie Lee,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotAmazing experience
Amazing experience, Suzan was really helpful!
Nathaly · 30 November 2023
Agent replied · 23 December 2024
Dear Nathaly,Thank you for your 5* review of the recent service you received from James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotI am a landlord
I am a landlord, James Pendleton have provided an excellent service to me over the years with the core Team (Suzan, Zosia, Hana, Will, Elliot and Mariola) doing a fantastic job from finding tenants, dealing with renewals, sorting all the paperwork seamlessly and And collecting rent. I highly recommend them over any other agent in the area.
Igor · 18 September 2023
Agent replied · 23 December 2024
Dear Igor,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. The team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and your continued business. We look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotConsistently excellent
I've used James Pendleton to let a flat for the last 5 years. They have been consistently excellent from securing tenants to renewing agreements and looking after tenants in between. I use them because I know they show genuine care and respect for the tenants (as well as the landlords) and I take comfort knowing that tenants have a positive experience.
AR · 10 May 2023
Agent replied · 23 December 2024
Dear AR,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Our Lettings Department will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotRenting a flat in London
Myself and my flatmate had a wonderful experience with James Pendleton thanks to the help of James Smith! With it being our first time renting in London, James was attentive and responsive when any queries or issues that came up. It make our first year living in a new city much easier :)
S · 21 November 2023
Agent replied · 23 December 2024
Dear S and H,Your feedback is very much appreciated, thank you, James will be thrilled.We know that moving in to a new property in a new city can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotThe team at James Pendleton were highly…
The team at James Pendleton were highly responsive, knowledgeable and helpful. Their attention to detail and consideration made the lettings process as straightforward as possible. Sharon in the renewals team was especially great to work with and provided us with a seamless customer experience.
LW · 21 May 2024
Agent replied · 23 December 2024
LW,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotEveryone in the team were very helpful…
Everyone in the team were very helpful and hands on. Thank you Toby and Suzan!
Tooting · 26 January 2023
Agent replied · 23 December 2024
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
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