James Pendleton, Wandsworth Town and Tonsleys Office reviews

★★★★★ 5/5

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I just wanted to say a big thank you to…

I just wanted to say a big thank you to Francesca Moramarco who has done a fantastic job helping us to negotiate a favourable outcome when we had to renew our tenancy. She took time to listen and understand our situation before speaking to the landlord. Her responses were prompt and she kept us updated throughout the process. We would have not been able to achieve this without her persistence and positive attitude. Thank you again for her hard work and the great job she did.

NA · 7 March 2026

★★★★★ 5/5

Trustpilot

Briana's excellent customer service, and fast results!

I was panicking about a situation of urgency. Called property management, Briana picked up, told me not to panic and that she would sort it. Within half an hour, 2 separate companies had picked up keys to address urgent issues. I cannot recommend her enough for the customer service she provided! Thank you Briana for your calm, effective, and speedy work. Not sure what I would have done without her!

Bronwyn · 15 May 2026

★★★★★ 5/5

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Georgina Mepham has been great...

I am a student looking to rent a house/flat with other students, I called up to enquire about a property, after being informed that it was no longer available Georgina was incredibly helpful and friendly, noting down my information to inform me of any similar properties that get put on the market. Overall, a very pleasent experience so far! (will update later in the process).

Shayan · 17 March 2026

★★★★★ 5/5

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Tatiana has been an absolute standout

Tatiana has been an absolute standout, truly unlike any other property manager I’ve worked with. She’s consistently responsive, incredibly efficient, and always willing to go the extra mile. On top of that, she’s genuinely lovely to deal with, which makes the whole experience seamless and a pleasure from start to finish.

Maria · 24 April 2026

★★★★★ 4/5

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Vanessa Newman-Wright was our Property…

Vanessa Newman-Wright was our Property Manager and she was thorough, proactive and incredibly supportive. She was great at helping flag any issues that needed resolving and would help in ensuring that there was parity on both sides. She was always reasonable and helped us find solutions immediately! Thanks Vanessa!

Abhishek · 14 April 2026

★★★★★ 5/5

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Risida is the main reason that I am…

Risida is the main reason that I am writing this review and giving the highest rating. She is the first agent in my life with the full dedication to truly help tenants. Compared to other agents, she really worked hard to make all the issues at the place that I rented go away quickly. Thank you, Risida!

B · 9 September 2026

★★★★★ 5/5

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Barnes Office experience was 10/10

Thank you so much to Kevin at the Barnes office. We are now finally settled into our new home, and the whole process was made so much easier because of Kevin’s support, professionalism, and patience throughout.

Hanna · 7 May 2026

★★★★★ 5/5

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I would like to sincerely thank Lucy…

I would like to sincerely thank Lucy Lord for all her support from the very beginning of our move. She has been incredibly helpful in resolving any issues and always does her best to prevent any problems from arising.

Ekin · 2 April 2026

★★★★★ 1/5

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Incompetence throughout

Incompetence throughout. We were pushed into signing and moving in within a few days, we were told lies about issues with the contract when raised. They left furniture in the flat when we moved which they didn't bother to remove for a week afterwards. One of our keys doesn't work and they've failed to replace it. We have an ongoing maintenance issue which has been going on for over a month with no end in sight as they want to pursue baseless accusations, leading to a working relationship were we are unlikely to report issues in future due to their utter lack of competence.

Anonymous · 22 April 2026

★★★★★ 5/5

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Company Staff…

Companies are only as good as their employees, my latest dealing with Zoysia Gray was a pleasure, she gave me all the information that I needed in an efficient, no nonsense way

David · 17 April 2026

★★★★★ 5/5

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Nicola Little has been fantastic in the…

Nicola Little has been fantastic in the support she has provided over recent weeks. She has been friendly, helpful, proactive and professional and I am very grateful for everything she has done.

Michael · 17 March 2026

★★★★★ 5/5

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Efficient contract Renewal

Ms Orchid Ho assisted us through the contract renewal process. She liaised with the landlord for us. Communications were done clearly and professionally. We're happy for the experience.

Joyce · 16 April 2026

★★★★★ 5/5

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Shanze got it done!

Shanze was on game for getting stuff sorted. She was quick to respond & did as promised. Problem with smoke alarm in flat solved.

MeaningCompany · 15 May 2026

★★★★★ 5/5

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I had an issue with a leak in my flat…

I had an issue with a leak in my flat that was causing damage in the flat below. I was getting quite frustrated with lack of progress in getting it sorted and had spoken with a number of people but was not getting anywhere. Danny Duran stepped in and was very helpful in getting to grips with the issue and it looks like, now finally, it is going to get sorted. Thanks Danny.

AC · 20 November 2025

★★★★★ 5/5

Trustpilot

Reliable and trustworthy

James Pendleton have been letting and managing my flat for 12 years. I don't live nearby so it's good to know it's in safe hands. All requests are dealt with promptly and efficiently. Suzan Salih and Marcus Battram have been very helpful with a recent move in co-ordination. Suzan has been looking after me since I purchased the flat. Toby Gardiner, William Yates and Zosia Gray have also helped with the recent change of tenants. Hana Winklerova is great at managing the financial side. James Smith is also very quick at dealing with any issues. Apologies if I've left any names off. They're all wonderful!

GS · 19 June 2024

★★★★★ 5/5

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Sharon has been incredibly…

Sharon has been incredibly knowledgeable and helpful while we navigate changes in the renters' market. She has consistently been prompt with her support and communication: thank you.

Adina · 3 March 2026

★★★★★ 1/5

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Potential Scam, Do NOT Use This Agency!

I have dealt with five different landlords and agencies in the last eight years, and I can say this has been the most traumatic experience.When we went to see the property, the flat was full of boxes and suitcases, and the agent said everything would be repainted, repaired, and deep cleaned before the new tenant moved in, as they had one week to do this from the end of the former tenancy to our start date.As they had really good comments on Google and here, we believed they were a serious agency.After we showed our interest, the agent almost harassed me to pay the holding deposit without sending me any conditions or a contract draft. In the end and after received the draft, we paid, and then I had to chase him to close the deal. (Mitchell)We also had some drama and miscommunication regarding collecting the keys. I agreed he would leave them with the concierge, but then the agency expected me to go to their office to get them because the agent was on holiday. In the end, they managed to send someone to give me the keys, and he was so nice that even though it was not his deal, he was there waiting for me.so i received the keys in the parking area, without inventory and no one to come with me and check the flat. When I went into the flat, I found an absolute disaster. Everything was filthy. The dishwasher had a pond at the bottom, and it looked like it had overflowed because I even found a piece of cooked pasta stuck to the floor and the dishwasher. I opened the washing machine assuming it was empty, and water flooded the kitchen. Most of the furniture was broken.I reported this to the agency immediately on a Friday, and they replied only with what they wanted. For example, they suggested I could clean the filters in the washing machine or order keys from Amazon to get access to the meter readers, but ignore everything else. Even, ehen i have request a visit twice. I've spent three nights in the flat, and I already need to spend a day waiting for the engineer to check the washing machine. And here I am, still waiting for answers to all the other problems.All this drama for a flat in Battersea for £2300, so it's not like I found a bargain.i think they paid for those positives reviews

Rosana · 11 June 2024

★★★★★ 5/5

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Briana was very attentive and…

Briana was very attentive and understanding of my concerns, and sorted out the problem promptly while keeping me updated appropriately. 10/10 for professionalism and empathy

Amna · 13 March 2026

★★★★★ 5/5

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I've been a landlord using James…

I've been a landlord using James Pendleton to rent out my flat for the past 12 years and it's never been empty for more than a couple of days. Suzan Salih and James Smith have been looking after the tenancy and management for years. There is rarely any drama, and they always very straight with me. A breath of fresh air compared to some of my previous experiences with estate agents. The Clapham South office are great. Couldn't recommend more highly. Lindsay

Lindsay · 2 May 2024

★★★★★ 5/5

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Efficient, reliable and friendly.

The team at Pendletons seem very organised; Lorna was great helping me to find and secure an apartment and Suzan made sure the moving in process was smoothly handled. To be honest I initially thought the slogan "you can depend on Pendletons" was a little on the cheesy side, but I did feel I could depend on them! Also, Rebecca, who handled the inventory on moving in, was completely awesome and genuinely interested. Would highly recommend.

Monty · 31 May 2024

★★★★★ 5/5

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A huge thank you to Amy Tanzer!

A huge, huge thank you to Amy Tanzer at the Parsons Green branch! Amy has been a blessing from start to finish in helping us find the perfect rental for our first place together. Amy made the entire process smooth and stress-free, was quick to respond to any queries, and kept us updated at every stage. We couldn’t have asked for a better experience - thank you, Amy!

Abbie · 16 October 2025

★★★★★ 5/5

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Amy was absolutely brilliant in helping…

Amy was absolutely brilliant in helping with my property search. She provided a comprehensive list of suitable properties every day and arranged viewings as quickly as possible. Her responsiveness and speed in getting back to me were exceptional, it really made the whole process smooth and stress-free. I couldn’t recommend Amy highly enough for anyone looking for a dedicated and proactive agent in the Parsons Green area.

Jed · 13 October 2025

★★★★★ 5/5

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Quick responses on tenancy change

Quick responses on tenancy change and detailed explanations of steps to be taken. Amanda Goodman was especially helpful!

James · 9 March 2026

★★★★★ 5/5

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Vanessa has been an outstanding…

Vanessa has been an outstanding property manager. Navigating difficulties with professionalism and care.

Landlord · 10 April 2026