Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJames Pendleton were very proficient in…
James Pendleton were very proficient in their establishment.I have been very much pleased with those I have been dealing with until I managed to rent the flat. Mr Elliot Keirle was the first person I was communicating with and was extremely pleased with him during our conversation on various aspects of renting a flat and likewise with Toby Gardiner and Suzan Salih.
Baalawy · 27 November 2023
Agent replied · 23 December 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Elliot, Toby and Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 1/5
TrustpilotDo not do business with them
Do not do business with them. They let a tradesman into my home without telling me. They gave him a key and he just opened the door. I thought I heard something upstairs. I walked up there and there was a man standing in my kitchen!!!!!!!!!!!!! Do you know how terrifying that is?
Sarah · 7 September 2026
★★★★★ 5/5
TrustpilotGreat experience as tenants
Had a great experience as tenants with James Pendleton over the past 2 years. Communication with our property manager James Smith was always excellent, he always addressed any issues quickly and made the whole moving out process as easy as possible for us. Thank you personally to James and to the rest of the company!
Jess · 12 April 2024
Agent replied · 23 December 2024
Dear Jess,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team during your tenancy. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotA great experience
Tom Soutar made our whole initial experience so easy and straightforward. He communicated clearly and was fantastic to deal with.Suzan Salih supported us with all of the documentation and provided everything we needed quickly and efficiently. She responded to queries quickly and nothing was ever too much trouble for her.A very positive experience with James Pendleton throughout.
Dom · 22 February 2024
Agent replied · 23 December 2024
Dear Dom,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotA very smooth process
This was my first experience with James Pendleton and they were incredibly helpful. Matthew Gilmour guided us through the offering process, answering any questions we had and providing regular updates. Suzan Salih was very helpful with the move in coordination, and made the process smooth and easy. All makes a really big difference so a big thanks to everyone involved.
Will · 1 December 2023
Agent replied · 23 December 2024
Dear Will,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matthew and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotExcellent service, particularly in property management
I've rented my flat out with James Pendleton for a number of years and the service has always been very good and they have always found good tenants for my property. This year I moved to letting them manage the property as well and Sam has been excellent - nothing is ever too much trouble and he is quick to respond and diligent about following things up. I know I can rely on him to solve problems and make things happen which is a huge relief as a landlord. Highly recommended.
Sarah · 24 December 2021
Agent replied · 23 December 2024
Dear Sarah,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We look forward to continuing to work together.
★★★★★ 5/5
TrustpilotGreat all round customer experience!
Working with Lorna and Tom was a pleasure. Lorna showed us around the property, helped us through the application process and was extremely professional. Tom was amazing in helping process our application and assisted us with a very quick move in date. I couldn’t recommend working with the team at James Pendleton any higher.
Ruari · 20 March 2024
Agent replied · 23 December 2024
Dear Ruari,Thank you for taking the time to inform us of the positive experience you have recently had with the Northcote Road branch of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotWell organised and clear
Very well organised and clear with the process of moving into my new tenancy, I was recommended James Pendleton by friends. I would in particular like to thank Suzan Salih for helping me get through the process and answering questions I had throughout the process and was very responsive.
Remikins · 22 June 2024
Agent replied · 23 December 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton and even more chuffed to hear we were recommended. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotRe Suzan Salih/Marcus Battrum
Re: Suzan Salih and Marcus Battrum. A thorough, seamless move with excellent support between short and demanding move out/in dates. Underpinned by immediate turnaround with emails, calls, and regular liaison between landlord, and myself as new tenant - despite list of requests. Several opportunities for it to get difficult and clunky, but it wasn't.Thank you Suzan/Marcus
Arfan · 2 February 2024
Agent replied · 23 December 2024
Dear Arfan,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Marcus will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
Trustpilot5 star letting agents!
Finally a lettings agency worthy of praise. The Richmond office is a well organised and professional operation with the opposite of a cookie cutter approach and a solid appreciation of individual circumstances.
Poncho · 8 May 2026
Agent replied · 25 May 2026
Thank you, Poncho! We're thrilled to hear you had a positive experience with our Richmond office. We strive to provide personalised service and appreciate your recognition of our efforts. Your feedback motivates us to keep raising the bar!
★★★★★ 5/5
TrustpilotQuick and hassle-free
Sharon Chattalis has been very attentive with my process of taking over a leaving tenant's contract. She is always quick to reply which is rarely seen with past agents I've dealt with. Sharon's has been super helpful and I'm grateful for how smooth everything went!
Kelly · 18 June 2024
Agent replied · 23 December 2024
Dear Sharon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Sharon will be delighted with your feedback, as are we. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat experience
Great experience! Lorna and Suzan were very helpful and efficient, made the move so much easier. Suzan was great at coordinating the new tenancy agreement and was very helpful with all the questions i had.Thank you both for making what is usual a painful experience very easy and quick!
Jessy · 4 April 2024
Agent replied · 23 December 2024
Dear Jessy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna & Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 2/5
TrustpilotDisappointed
I had a visit that was late by an hour. I didn’t mind too much at the time. But the fact that it’s been a week I’ve been told I’ll get an email of the valuation. Called and spoken to people online and over the phone and I’ve still not heard anything other than we’ll get back to you. Or you’ll receive it tonight.
Bushra · 30 April 2026
★★★★★ 5/5
TrustpilotGreat experience
Toby was terrific to deal with. As a tenant, he was so prompt with his responses and dealt with any concerns or complications with such efficiency. I felt that he was very trustworthy and reliable and therefore could not rate him any higher. Suzan was also helpful with her involvement. Overall, we had a great experience with JP.
J · 22 August 2023
Agent replied · 23 December 2024
Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotThomas was a delight to deal with
Thomas was a delight to deal with. Highly personal and very responsive throughout the process. Suzan who helped with the next stage of the process was friendly, responsive and helpful. We now have James as our property manager who has also been brilliant so far.Thank you all
Oliver · 9 April 2024
Agent replied · 23 December 2024
Dear Oliver,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Departments. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 4/5
TrustpilotHi I am working with a property manager…
Hi I am working with a property manager Shanze for the first time and who is new to the company. I am impressed with her enthusiasm and dedication.
Anonymous · 18 May 2026
Agent replied · 25 May 2026
Thank you for sharing your experience! We're glad to hear that Shanze's enthusiasm and dedication have made a positive impact. We strive to support our team in providing excellent service, and your feedback means a lot to us.
★★★★★ 5/5
TrustpilotVery good service from the team
Very good service from the team, especially Suzan and Thomas. Tenants were found quickly, helped with the paper work and organised EICR in time before tenants moved in. Getting new keys cut and arranged handyman when we had a couple of stressful days before tenancy began.
BE · 5 April 2024
Agent replied · 23 December 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Thomas & Suzan will be over the moon with your feedback. Client experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotJP homes Lettings
The letting team at JP homes did a great job. Team member Brooke provided an excellent service when finding a tenant for our house and helping us with a major issue. She was always highly professional and responded to questions in good time. Suzan and Zosia were also very helpful and professional and offered a great service in the other stages of the process.
Customer · 30 November 2022
Agent replied · 23 December 2024
Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 5/5
TrustpilotA big thanks to Alice & Liliya
A big thank you to Alice for letting this renewal go so smoothly from the negotiation to the answering of my every question of which they were plenty! Thank you to Liliya for being so efficient with our lettings agreement signing. Everything was easy, quick and smooth.
Dima · 21 June 2025
★★★★★ 5/5
TrustpilotJames Pendleton's Clapham South Team
The team at James Pendleton's Clapham South office were very efficient, diligent and helpful with our requests for information and guiding us throughout the rent process for my brother and I as we looked to move to a property in Clapham South.We thank Lorna and Suzan for their coordination and support throughout the last few weeks.
Rowland · 6 June 2023
Agent replied · 23 December 2024
Dear Rowland,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton Clapham South. Lorna and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotAmanda Goodman has liaised between…
Amanda Goodman has liaised between myself and the Landlord on the last two renewals and is an absolute star! She is firm but fair but always achieves positive results for both parties.
Sarah · 12 March 2026
Agent replied · 21 March 2026
Thank you for your fantastic feedback, Sarah! We're thrilled to hear that Amanda has made such a positive impact during your renewals. Our team strives to create great experiences, and it’s wonderful to know we succeeded for you. Looking forward to assisting you in the future!
★★★★★ 1/5
Trustpilotcut throat..
cut throat... they thought my period property was built in the 1980s!! they are a big call centre and never get same agent twice. no continuity. Force you to over valule it and minute said wanted to reduce the price as needed a quick sale they forced me to leave their books...absolutely terrible experience.
Natasha · 22 May 2026
★★★★★ 5/5
TrustpilotJasmin is such a breath of fresh air
Jasmin is such a breath of fresh air, so quick to respond, attentive and extremely knowledgeable. I couldn’t ask for a better Property Manager
Peach · 20 December 2025
★★★★★ 5/5
TrustpilotPositive experience renting with James Pendleton
Renting with James Pendelton has been a positive experience, and Suzan Salih and Mitchell Elsey made the whole process a breeze! From start to finish, they were super friendly, always there to help, and quick to respond to any questions. They set a high standard of service.
Sara · 10 November 2023
Agent replied · 23 December 2024
Dear Sara,Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
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