Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDo not use James Pendleton Homes
Do not use this agency at all. I have had a real-world experience of using this agency for property management of our rental property. All they are interested in is being paid for services they don't actually delivery.JP Homes fell well short of providing a level of service for; finding reputable tenants, regularly inspecting the property and performing an exit review of our property.The directors are only concerned with being paid (rates which are exorbitant) and in the current climate have not shown any reasonable compassion.I would not recommend this agency at all.
Isaac · 10 September 2020
★★★★★ 5/5
TrustpilotGreat and helpful service
Toby and Suzan, have helped us so much through the entire process! Answered all questions we asked and helped us secure a property.
Niamh · 19 October 2023
Agent replied · 23 October 2024
Dear Niamh,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and they have been helpful. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat move-in experience
Great experience with James Pendleton. Quick, efficient and professional. Highly recommend their service especially with Mitch and Suzan Salih who are highly competent and very responsive.
Darius · 27 July 2023
Agent replied · 23 October 2024
Dear Darius,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Mitch and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotIve recently started working with James…
Ive recently started working with James Pendleton and am very impressed to date, Excellent professional service from Suzan and the whole team, they know their business! Very helpful, efficient and pro-active in providing support.
Matt · 11 November 2022
Agent replied · 23 October 2024
Dear Matt,Your feedback is very much appreciated, thank you, Suzan and the team will be thrilled. We are delighted to hear you have loved your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat service
I had a fantastic experience with Suzan and Thomas at James Pendleton estate agents! Their move-in coordination and services were fab - they were responsive, attentive, and professional. Highly recommended!
Jenni · 23 March 2023
Agent replied · 23 October 2024
Dear Jenni,Thank you for your 5* review of the recent service you received from our James Pendleton team. Suzan and Thomas will be delighted with your feedback. We are so happy to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
TrustpilotSmooth rental contract renewal…
Smooth rental contract renewal experience
Yasemin · 20 October 2025
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with Synika as our rental agent. She is professional, empathetic, and incredibly patient.
LYYYYY · 23 May 2025
★★★★★ 5/5
TrustpilotThanks to James Susan Matt & Toby for…
Thanks to James Susan Matt & Toby for smooth tenancy change over and management.
Helen · 13 April 2024
Agent replied · 23 October 2024
Dear Helen,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
★★★★★ 5/5
TrustpilotSuzan Salih
Suzan Salih - thank you for your quick response, really appreciated.
Mrs · 29 May 2024
Agent replied · 23 October 2024
Dear Mrs Lovett,Thank you for your 5* review. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team member. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotResponsive staff who are proactive to…
Responsive staff who are proactive to get the right outcome for landlord and tenant - thank you
K · 26 January 2024
Agent replied · 23 October 2024
Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 3/5
TrustpilotA disappointment... Lacking integrity.
They seemed very professional at first and sold their values very well, but “cracks appeared in the facade” very quickly and they’ve become dodgier in every interaction I’ve had with them. To the point where they threatened me with a bad reference for asking a question! (Admittedly about a charge I didn’t believe was ethical, but this was after we had agreed to pay it) the worst part is that they don’t actually even manage the property I rent.. the owner self manages and just uses them to handle paperwork for contracts.
Human · 23 November 2019
★★★★★ 1/5
TrustpilotPlace signage without authorisation
James Pendleton erect signs on properties with no authorisation, nothing to let and nothing for sale. If you try to have them removed they say they will but never do. We’re having to take legal action to stop them. They particularly like to do this on blocks of flats, thinking no one will notice and use it as a means of making them look popular in the area. Beware of their practices. Clapham branch is particularly bad.
S · 4 June 2020
★★★★★ 1/5
Facebookthe branch that manage wandsworth properties sadly have not lived up to expectation. They may find a tenant but i presume thats their job after that its down fill. They charge a high % of rental income and frankly need to be chased regarding every little detail. Have handled a change in tenant with them hoping to give then another chance it has been managed with sheer incompetence, leaving the landlord paying outstanding bills of a previous tennant, with no assistance from the agents who returned the deposit without doing the correct due diligence.
AVOID
Fez · 4 November 2018
★★★★★ 5/5
GoogleDuring the process of buying your first home there is a lot of uncertainty and worry. Not only did Emily find my dream home by helping me look a little bit out of my search area, she also guided me through the whole purchasing process, even in instances when she didn't have to. Without Emily I am not sure I would have made it into the property I am now so happy in. I have already, and will continue to recommend her and James Pendleton to friends and family. Deserve 6 stars!
Shona · 27 October 2018
★★★★★ 5/5
TrustpilotVery professional service
Very professional service, organised and friendly.
Ivana · 8 July 2024
Agent replied · 23 October 2024
Dear Ivana,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear your feedback.
★★★★★ 5/5
TrustpilotPrompt communication
Prompt communication, understanding attitude and always felt completely in the loop throughout the entire process - James Smith in particular made the whole process much easier ! Would definitely recommend
Jess · 8 November 2022
Agent replied · 23 October 2024
Dear Jess,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. James will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
★★★★★ 5/5
TrustpilotVery good and efficient service from…
Very good and efficient service from Matt and Suzan on a recent letting. Would recommend.
David · 8 January 2024
Agent replied · 23 October 2024
Dear David,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotJames Pendleton Property management are a nightmare
James Pendleton Property management at Northcote road office are a nightmare. If you are about to rent a property from them, rather than another agent, I would think again. They managed my property for two years and their contracts charge tenants for unblocking drains and lots of issues that should be covered by landlords. Repairs take ages, they left a dangerous hole in the bedroom floorboards for a month before fixing.
Ms · 30 July 2021
★★★★★ 1/5
FacebookAvoid like the plague. It's a shame there is no 0 star option.
Property left in an uninhabitable state (lack of heating for 4 days due to several gas leaks). We were told that alternative accommodation wouldn't be arranged or paid for if we arranged it. No compensation given for the 4 days we had to stay at our friends house.
Oh, and one of their 'highly vetted' contractors took my wallet from our property.
Have to chase every email sent. Any type of work takes weeks longer than it should.
Andy · 8 February 2018
★★★★★ 5/5
TrustpilotWell run team…
I have let my flat through James Pendleton since 2009. They have always been professional and courteous and I find Zosia Gray particularly helpful .
Lisa · 5 April 2023
Agent replied · 23 October 2024
Dear Lisa,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. Thank you for your continued support through the years.
★★★★★ 5/5
GoogleAs first time buyers we have been most impressed by the professionalism, efficiency and competency of the staff at James Pendleton. Emily in particular has been nothing short of fantastic, we could not recommend her highly enough. We have been hugely impressed by how she has guided us through the viewing and buying process as a young couple entirely new to house buying. Emily's support and advice has been invaluable and is highly appreciated. When it comes for us to sell in the future we will without a doubt be using her services.
Luke · 27 October 2017
★★★★★ 5/5
TrustpilotJames Pendleton have been helpful and…
James Pendleton have been helpful and efficient inorganising the new tenancy.
Mrs · 1 March 2024
Agent replied · 23 October 2024
Dear Mrs Crosthwaite,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
FacebookAs a property developer, search agent and landlady, I have dealt with James Pendleton a lot over the last few years. On the development side, they are always on hand to give friendly advice on 'what the market wants'; on the search side, they listen to what my clients requirements are (they don't bombard me with unsuitable properties); and on the property management side, they excel in taking the stress out of any day to day issues. I wouldn't hesitate to recommend them to anyone.
Hannah · 3 October 2016
★★★★★ 5/5
FacebookAfter being frustrated with other agents and their lack of response, I turned to James Pendleton for advice. I was impressed from the start, that they returned calls quickly, helped me when I was getting anxious about my sale, and generally did everything I expected an agent to do for their fee. I don't normally write reviews, but this time felt they were worthy of praise. House selling and buying is a frustrating business, and we can get fed up with agents. This time I am delightfully surprised how effortless it has been most times. Would definitely recommend and use them again.
Joy · 3 October 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
