Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service
Our experience with James Pendleton was fantastic. Very smooth process from start to finish. Both Suzan and Thomas were really helpful along the way, getting back to us quickly whenever we needed something. Would recommend.
Sam · 24 September 2022
Agent replied · 22 November 2024
Dear Sam,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Thomas & Suzan will be delighted with your feedback. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat service!
Suzan has been helping to manage my rental property for quite some time now and I always found her to be reliable, friendly and professional. Highly recommend Suzan and James Pendleton.E. & T. Hubbard
Eleonore · 2 November 2022
Agent replied · 22 November 2024
Dear Eleanore,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGood experience
I have been dealing with James Pendleton for the past couple of years and have valued their support in managing the property, arranging viewings and finding suitable tenants, to property inspections, contract renewals, the lot - it really helps to know the property is in good hands. Special thanks to the key people I’ve been dealing with - Matt, Suzan, William, Zosia, James & team - thanks for your continued support
Ashira · 4 October 2023
Agent replied · 22 November 2024
Dear Ashira,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. The whole team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSuzan Salih has been a star
Suzan Salih has been a star! she has always been helpful and made me feel valued and supported.
Customer · 26 January 2024
Agent replied · 22 November 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotImproved Service
The service in 2025 seemed much improved compared to 2023, with a single contact person dealing with matters. This time was simple and efficient.
Kit · 22 September 2025
Agent replied · 24 September 2025
Thank you, Kit! We're thrilled to hear you had a better experience in 2025. Our team is focused on providing efficient and streamlined service, and it's great to know that our efforts are making a positive impact. We appreciate your feedback!
★★★★★ 5/5
TrustpilotProfessional and friendly!
Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.
Emily · 1 September 2023
Agent replied · 22 November 2024
Dear Emily,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matt and Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWish I had my previous properties managed by them!
Estate agents often get a bad rep and I have dealt with a few in my time to know how they manage properties. I have never been met with the incredible service that James Pendleton offers and especially James Smith who is my point of contact. Emails are answered almost instantly and all of the background chasing is handled brilliantly. Any issues we have with our property seem so much less stressful knowing we have someone who really seems to care about giving a great service. James is fantastic, both Smith and Pendleton!
Momina · 22 November 2022
Agent replied · 22 November 2024
Dear Momina,Thank you for leaving us such a wonderful 5* review. We are thrilled to read that you loved your experience with James Pendleton and our Property Management team. James will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again.
★★★★★ 5/5
TrustpilotYou're in good and capable hands
Suzan Salih is incredibly efficient and helpful, not to mention empathetic and appreciative of the tenants' experience.Nothing but good words to say about her
Lord · 18 July 2023
Agent replied · 22 November 2024
Dear Lord Woodington,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 1/5
TrustpilotBe careful
Be careful, they make you pay their bank fees!!
René · 16 January 2026
Agent replied · 23 January 2026
We’re sorry to hear about your experience, René. Your feedback is important to us, and we take it seriously. We strive to improve our services and appreciate you bringing this to our attention. We have looked into this for you and found that Chestertons do not manage your tenancy however, we will be contacting you to offer any guidance and support that may be needed.
★★★★★ 5/5
TrustpilotGreat service!
Suzan has been helping to manage my rental property for quite some time now and I always found her to be reliable, friendly and professional. Highly recommend Suzan and James Pendleton.
Tim · 1 November 2022
Agent replied · 22 November 2024
Dear Tim,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Suzan will be delighted with your feedback. Wishing you all the best for the future and thank you once again.
★★★★★ 5/5
TrustpilotHelpful and proactive
Suzan was a great help, organised and proactive. Definitely made the process easier than it often can be.
Helen · 30 October 2023
Agent replied · 22 November 2024
Dear Helen,Thank you for leaving us such a wonderful review. We are delighted to read that you loved your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
★★★★★ 1/5
TrustpilotAvoid - Told would be evicted for asserting legal right.
We are currently a tenant in a property that James Pendleton manage, we have reached the end of the fixed term tenancy agreement on a AST.We were told that market rent is not relevant on what the landlord can charge for rent on the property, and that their lettings director is very accurate. So according to James Pendleton our flat should be rented out at £200 more per month than a flat in the same block that was being advertised at.... We asked to go onto a statutory periodic tenancy (one months notice) which is the legal default position, the person dealing with this completely ignored that request. Then told us, we have created a new agreement so you need to sign that one (with two months notice) as that is what the landlady has signed (not that we have agreed to this). The upshot is that we were emailed saying "it is likely that the landlord will issue notice unless you sign". NB: The landlord has categorially denied that the instruction came from them. I was told that all of their 700 tenancy agreements have agreed to have two months notice, so if you don't want to be threatened with eviction for trying to assert your legal rights I would recommend that you try and steer clear of a property managed by them.
Richard · 28 July 2022
Agent replied · 22 November 2024
Dear Richard,I am sorry to hear of your unhappiness with our renewal process. During a renewal there are several conversations between tenants, landlords and our renewals team, during this time negotiations and discussions are had in order for a result that everyone is happy to proceed with and paperwork is then issued. I understand your renewal has now been completed, however, if you wish to discuss this matter further please contact chris@jphomes.co.uk
★★★★★ 5/5
TrustpilotToby and Suzan went above and beyond to…
Toby and Suzan went above and beyond to deliver excellent client service and I have been very pleased with the whole process provided by James Pendleton when letting my property
MD · 9 October 2022
Agent replied · 22 November 2024
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Toby and Suzan will be thrilled with your feedback. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotSharon has been really helpful guiding…
Sharon has been really helpful guiding me through a changing of tenant process, always being available to answer questions large or small throughout
Ash · 25 May 2023
Agent replied · 22 November 2024
Dear Ash,Thank you for leaving us a 5* review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be over the moon with your feedback. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat Team
James Pendleton has been amazing in helping us secure a house to rent, always very responsive to questions and especially thank you to Matt and Suzan!
Emma · 20 February 2023
Agent replied · 22 November 2024
Dear Emma,Your feedback is very much appreciated, thank you, Matt and Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotWorking with Samuel Philips and the…
Working with Samuel Philips and the team has been exceptional. I would highly recommend Samuel and this company to any local or international person looking for quality properties and professional and respectful service.
Gelvin · 5 May 2022
Agent replied · 22 November 2024
Dear Gelvin,Thank you for leaving us a 5* wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sam will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotRental property
We found our rental property through James Pendleton. Suzan and Thomas were very helpful at every turn, would highly recommend them for their professionalism and excellent customer service.
Phoebe · 9 November 2022
Agent replied · 22 November 2024
Dear Phoebe,Your feedback is very much appreciated, thank you, Thomas and Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
GoogleFrom the moment I phoned to the moment we completed on our new property only 5 weeks later dealing with Rachel from James Pendleton was an absolute dream. Friendly, professional and supportive Rachel phoned us every week to check we were ok, and to “keep us in the loop”, replied immediately to any queries, and worked brilliantly with the Estate office we were buying from. I felt the normally stressful home buying process was made so much better by the brilliant Rachel and she even took calls out of office hours. I’m so glad we used James Pendleton and I would unreservedly recommend them, and Rachel.
Kerry · 10 May 2022
Agent replied · 25 October 2024
Hello Kerry,
Your feedback is very much appreciated, thank you, Rachel will be thrilled.
We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
GoogleRachel West has been incredibly helpful and patient with me. I can't be more grateful. Five stars for her and her team!
Maite · 10 May 2023
Agent replied · 25 October 2024
Dear Maite,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Rachel will be over the moon with your glowing feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotTenants' Perspective
As a flat of three young professionals, we were consistently impressed with the service provided by James Pendleton during our three-year tenancy. Between us we have rented through numerous estate agents and it is no exaggeration to say that James Pendleton has proven to be far and away the best. Every member of staff that we encountered was responsive, efficient and accommodating. Not only this, but the pragmatic and fair way the property (and tenancy) was managed was first class. We would have no hesitation in recommending James Pendleton to friends, and would happily use its services again ourselves.
A · 21 March 2022
Agent replied · 22 November 2024
Hello,Thank you for taking the time to inform us of the positive experience you have had with the James Pendleton Lettings and Property Management Departments. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
★★★★★ 5/5
Trustpilot5 Stars
Both Brooke and Suzan were really friendly and helpful during the entire move in process
Jack · 9 October 2023
Agent replied · 22 November 2024
Dear Jack,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotHelpful and Efficient Estate Agent
James Pendleton have been so helpful with our search for a new rental property. Mitch especially was extremely responsive and provided a very personalised service that meant we were able to find somewhere that we loved quickly and stress free. We can't thank him enough for his assistance and would highly recommend him and James Pendleton for the future.
Rose · 8 January 2024
Agent replied · 22 November 2024
Dear Rose,Your feedback is very much appreciated, thank you, Mitch will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotLorna was great with our offer and move…
Lorna was great with our offer and move in experience!
Sophie · 29 January 2024
Agent replied · 22 November 2024
Dear Sophie,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. Lorna will be thrilled with your feedback. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotPendletons sold me my house 12 years…
Pendletons sold me my house 12 years ago and James Smith has very successfully managed it's letting ever since.Recently Sharon Chattalis handled the renewing of the letting agreement with very considerable professional ability and patience for which I'm grateful.This sense of professionalism is why I'm more than happy to continue cooperation with Pendleton's.
MR · 8 May 2024
Agent replied · 22 November 2024
Dear Mr DS Clarke,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Thank you for your continued custom. Wishing you all the best for the future.
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