Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUtterly disappointed with the service
Utterly disappointed with the service. One of the most incompetent Letting Agencies I have seen.
Arunabesh · 14 March 2026
Agent replied · 21 March 2026
We sincerely apologise for your experience, Arunabesh. Your feedback is important, and we are actively working to address the issues you've raised. We understand the frustration you've faced and are committed to improving our service to ensure a better experience for all our clients. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotMs Christie N
Ms Christie N - Our Property Manager
Hasmukh · 14 May 2026
Agent replied · 27 May 2026
Thank you, Hasmukh! We're thrilled to hear about your positive experience with Christie. Her dedication and excellent communication truly set her apart. We appreciate your feedback and are glad to have her on our team!
★★★★★ 5/5
TrustpilotVery efficient and well organised
Very efficient and well organised. Susan Salih has ensured that the transition between tenants has been smooth and effortless. Matt was also incredibly helpful and organised the keys etc.
Jane · 22 December 2023
Agent replied · 22 November 2024
Dear Jane,Thank you for taking the time to inform us of the positive experience you have recently had with the lettings team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
TrustpilotExcellent and responsive staff
Suzan has been very responsive and prompt in responding to our queries, making our move less stressful. We are very pleased and very excited to be in our new home
Jimmy · 27 November 2023
Agent replied · 22 November 2024
Dear Jimmy,Your feedback is very much appreciated, thank you, Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotDear Zosia
Dear ZosiaYou are more than a fantastic member of James Pendleton. Throughout the many years, you’ve always given the best advice, professional ability, always friendly & caring.I would recommend Zosia & the James Pendleton team very highly, both as a landlord & tenant.Warm regardsAna RadcliffeBatteries Park
Ana · 27 June 2022
Agent replied · 22 November 2024
Dear Ana,Thank you for your 5* review of the service you have received from Zosia and the James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotA great team
Thomas, Suzan and the team at James Pendleton have been fantastic handling the search for new tenants for our property and helping manage the transition between the old tenants and the new ones. Highly recommend!
Charlie · 14 July 2023
Agent replied · 22 November 2024
Dear Charlie,Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
TrustpilotGreat experience
William and Suzan were incredibly supportive and responsive throughout the letting process, making the entire experience stress-free.
Ollie · 30 July 2024
Agent replied · 22 November 2024
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotSharon was Great at coordinating and…
Sharon was Great at coordinating and supporting the change in tenancy, and going above and beyond to make sure I felt reassured all would run to plan!
Olivia · 16 January 2024
Agent replied · 22 November 2024
Dear Olivia,Thank you for taking the time to inform us of the positive experience you have recently had with our renewals team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotSharon has been really helpful with…
Sharon has been really helpful with changing tenants in our apartment. Her communication was great and she explained everything clearly and patiently. Thank you Sharon!
Paula · 27 February 2024
Agent replied · 22 November 2024
Dear Paula,Thank you for your 5* review of the recent service you received from our Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotResponsive service
Responsive service. Suzan Salih and the team were very helpful and guided me through the process of letting a property as a novice.
Jalon · 5 April 2024
Agent replied · 22 November 2024
Dear Jalon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotSuzan Salih and the team have been…
Suzan Salih and the team have been fabulous and made the process very smooth and would 100% recommend. Thank you!
Bella · 30 May 2024
Agent replied · 22 November 2024
Dear Bella,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotSuzan has been so helpful
Suzan has been so helpful! She’s answered all my questions/queries quickly and in a way that’s easy to understand. This has made our move in process run smoothly. Would definitely recommend :)
Bobbie · 4 September 2023
Agent replied · 22 November 2024
Bobbie,Thank you for your 5* review of the recent service you received from our James Pendleton Move In Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotVery Good 😊
Suzan Salih was a pleasure to work with and made the transition into our new flat seamless. The communication was excellent!
Bella · 30 April 2024
Agent replied · 22 November 2024
Dear Bella,Thank you for your 5* review of the recent service you received from our James Pendleton move in department We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotSam Philips is a superstar!
As an overseas landlord, we entrusted JP to deliver quality property management services, and so far their service certainly did not disappoint.Our manager Samuel Philips has been a superstar! His communication, proactiveness, attentiveness are thoroughly exemplary. His all-rounded excellence certainly makes life as a landlord a breeze. Highly recommended!
Libby · 20 October 2021
Agent replied · 22 November 2024
Libby,Thank you for taking the time to inform us of the positive experience are having with our Property Management team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 5/5
Trustpilotexcellent staff service
Received fantastically prompt serve from property manager -Christie Nguyen.
Richard · 8 April 2026
Agent replied · 27 May 2026
Thank you, Richard! We're thrilled to hear you had a great experience with Christie. Our team is dedicated to providing prompt and exceptional service. We appreciate your feedback!
★★★★★ 5/5
TrustpilotEasy Flat Rental
We have just started to rent a new flat through James Pendleton. Suzan was great to work with, attentive throughout and ensured that we had our questions answered in a timely manner for a smooth move-in process.
Joel · 12 March 2023
Agent replied · 22 November 2024
Dear Joel,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience moving in to your new home, with our team. Wishing you all the best for the future.
★★★★★ 1/5
TrustpilotGet DPS involved as early as possible!
James Pendleton have done nothing short of shaft myself and my housemates of a deposit. Throughout our 2-year tenancy JP have done the bare minimum to ensure that the property is liveable. This has come from a boiler that has been broken for months which has caused damage to the property that they have since tried to charge us from the deposit. Throughout negotiations of renewal they always revert ipd index that seemingly goes up the same every year with no justification other than they can. Throughout tenancy, you always hear 'let me refer to the landlord' which is in fact a Chinese investment company. To that point I doubt anyone at JP speaks Mandarin. I have had bad experiences previously but this tops it. If you'd like a list of property providers in London that you should go with I'm happy to provide them.
Oliver · 1 August 2023
Agent replied · 22 November 2024
Dear Oliver,We appreciate the time you have taken to inform us of the issues that have arisen during your tenancy and we are disappointed to hear of these.Should you wish to discuss these matters further please contact Zara directly on 020 7501 1045 in order we can address each point individually.
★★★★★ 5/5
TrustpilotJames Pendleton
Amelia was approachable, good humoured and efficient. She made what was for me a daunting experience less daunting. She clarified the process, assisted with issues and was very pleasant to deal with.
GC · 21 July 2023
Agent replied · 22 November 2024
Dear GC,Thank you for your 5* review of the recent service you received from our sales team. Amelia will be delighted. We are so happy to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future in your new home.
★★★★★ 5/5
TrustpilotExcellent service from the team
Excellent service from the team. Especially Thomas & Suzan. Kept us informed in a timely manner and a joy to work with.
JN · 11 March 2024
Agent replied · 22 November 2024
Thank you for your 5* review of the recent service you received from our team at James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotI have been dealing with James…
I have been dealing with James Pendleton for approximately 16 years from purchasing property, to sales and finding me friendly great tenants, the team have been brilliant. Always available to answer questions. Quick to book in for property purchase, sales or for rental. The accounts department is great at letting me know when EPC, Gas or Electrical Certificates need to be redone and send me monthly and yearly accounts. It has always been a pleasure to deal with each team member.
Andre · 11 July 2023
Agent replied · 22 November 2024
Dear Andre,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton and each department. We are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your continued support and kind words and we look forward to working with you again.
★★★★★ 5/5
TrustpilotSuper experience
Much appreciate Zosia Gray's swift support!
Noor · 20 April 2026
Agent replied · 27 May 2026
Thank you for your kind words, Noor! We're thrilled to hear that Zosia provided you with swift support. Our team is always here to help, and we appreciate your positive feedback!
★★★★★ 1/5
Trustpilotembarrassing and a shambles
quite literally the worst property management service you could wish for. We lived with mould in the flat for 6+ months despite us doing everything we could about it. We raised the point to the letting agent several times who just sent around their guys who said ‘don’t dry washing near the walls’ despite us never doing this. after sending a few people round, one switched on bloke finally realised there was a leak from the above flat. They refused to compensate us for damage to property, some of which was very expensive (bose headphones). When it came to getting our deposit back it was literally impossible. charging us for things that were in the inventory before as missing or broken, £100 for a set of two pillows that were in a cupboard upon arrival and for the whole year? please avoid at all costs, they have no interest in you and will bend over backwards for landlords
Tommy · 8 July 2023
Agent replied · 22 November 2024
Dear Tommy,We appreciate the time you have taken to inform us of the issues that have arisen during your tenancy and we are disappointed to hear of these. Should you wish to discuss these matters further please contact Zara directly on 020 7501 1045 in order we can address each point individually.
★★★★★ 5/5
TrustpilotGreat Property Management Team!
As a tenant at a James Pendleton property, we were really pleased particularly with the property management side of the business who were great at sorting any issues we had in a timely and easy manner. I’d particularly like to call out James Smith who has been brilliant - always replying to emails promptly and keeping us well informed during ongoing works. Thanks James!
Ellie · 20 June 2024
Agent replied · 22 November 2024
Dear Ellie,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
TrustpilotA massive thank you to Suzan and Toby…
A massive thank you to Suzan and Toby for such a seamless, easy and enjoyable experience. They have both been friendly, responsive and efficient. I'd highly recommend James Pendleton.
Chloe · 12 September 2023
Agent replied · 22 November 2024
Dear Chloe,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
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