James Pendleton, Land, New Homes & Investments Office Wandsworth reviews

★★★★★ 5/5

Trustpilot

Great Property Management Team!

As a tenant at a James Pendleton property, we were really pleased particularly with the property management side of the business who were great at sorting any issues we had in a timely and easy manner. I’d particularly like to call out James Smith who has been brilliant - always replying to emails promptly and keeping us well informed during ongoing works. Thanks James!

Ellie · 20 June 2024

★★★★★ 5/5

Trustpilot

A massive thank you to Suzan and Toby…

A massive thank you to Suzan and Toby for such a seamless, easy and enjoyable experience. They have both been friendly, responsive and efficient. I'd highly recommend James Pendleton.

Chloe · 12 September 2023

★★★★★ 5/5

Trustpilot

Suzan and the team

Suzan and the team made this happen so quickly and painlessly - which meant no gap between Tenants for mortgage repayments. Fantastic service - thank you so much all of you.

Lucy · 17 July 2023

★★★★★ 5/5

Trustpilot

My property has been managed by JP for…

My property has been managed by JP for nearly 15 years. They are brilliant. Particularly Zosia and William, those that take care of the day to day maintenance amd renewal of my property. Highly recommend.

Richard · 16 March 2023

★★★★★ 5/5

Trustpilot

Excellent agency helping to find our…

Excellent agency helping to find our flat in SW London. Extremely responsive to emails and everything was sorted very swiftly. Thanks to Suzan for helping our moving process much easier

Catherine · 8 August 2023

★★★★★ 5/5

Trustpilot

Lorna was great!

Lorna was super responsive, answered any questions we had and helped our move in go seamlessly. Would recommend her services :)

Ella · 7 March 2024

★★★★★ 5/5

Trustpilot

Tom Soutar was extremely helpful

Tom Soutar was extremely helpful, approachable and friendly. I am grateful for his brilliant service and his help with renting my property.

Customer · 9 February 2024

★★★★★ 5/5

Trustpilot

Clapham Junciton Tenant

After living in Clapham Junciton for 2 years, Chris was amazing throughout my tenancy. James Pendleton has been amazing overall.

Alistair · 20 March 2024

★★★★★ 5/5

Trustpilot

Excellent, smooth, friendly professional service

I'm the landlord of a rental property. I'm very happy with James Pendleton. Susan and Matt were very helpful. They obtained an offer above asking price, and handled the marketing and letting procedure very well. I definitely recommend them.

Toffee · 7 October 2022

★★★★★ 1/5

Trustpilot

1-star is being generous..

Out of the eight properties I have rented over the years, James Pendleton have hands down been the worst lettings agent I have had the misfortune of dealing with. Buying a house was a breeze compared to dealing with these muppets.JP were well aware of the urgency with which we needed to find a new place, and pressured us to offer a higher rent and move in earlier than we needed. Then, just after we signed our tenancy agreement and before we moved in, the living room ceiling fell through. Due to the mess and ongoing building works, we were unable to move in, yet JP refused to refund us the full amount of rent covering this period. Once the flat was finally habitable, despite the tenancy agreement stating the flat would be professionally cleaned, the place was disgusting. We spent hours cleaning plaster from the living room and disinfecting the bathroom where the builders had not bothered cleaning up after themselves. We then discovered that the boiler was broken. This took several months to get fixed. On New Year’s Day, the boiler broke alltogether. We rang the ‘emergency’ helpline, and Suzan Salih suggested we go without hot water over the new year period, when the weather was freezing cold. It took a lot of arguing for them to finally agree to send an engineer over. I managed to get in contact with the previous tenants and found out that the boiler had also been broken during their tenancy! JP refused to get this fixed during their stay and then lied to us and pretended the flat was fine so that they could take our money. In total it took SIX MONTHS for them to fix the boiler!Before we moved in, we asked for a new bed. The one provided was only big enough for a small child, not two adults. Furthermore, the mattress was in fact a lump of foam, with no legally required fire safety label. James Smith set his precedent of spending his time giving excuses rather than doing any actual work. After a lot of arguing, they finally removed the bed. We decided to buy our own bed, and James Smith had the audacity to ask if we could leave it for the landlord for free at the end of the tenancy; there was not even the offer of any money, despite us paying sky-high rent. At the end of the tenancy, they clearly realised they had caused themselves issues as there would be no bed for the new tenants. We watched in disbelief as they lied to prospective tenants that OUR bed would be provided, and were happy to take the new tenants’ deposit before asking us who actually owned the bed.These are just a few examples of the inability of JP to effectively manage a property; the list goes on. We did not have one conversation with JP which proved that they were anything other than money-grabbing, lazy and incompetent.Despite all of these incidents, JP then had the cheek to increase our rent during a cost-of-living crisis! We were trying to find a place of our own and they took advantage of this, knowing it would be impossible for us to find a short-term rental. We paid more rent but saw no return, with no maintenance ever carried out on the flat. At the end of our tenancy, the icing on the cake was having to raise a dispute with DPS to get our deposit back. Please avoid these cowboys. They do not care about tenants and only exist to steal your money.

Fran · 26 May 2023

★★★★★ 5/5

Trustpilot

Move in coordination for rental

After recently buying a flat through James Pendelton, I managed to have it rented out 1 week later. My move in coordinator, Suzan Salih, was exceptional. She was very prifessional and calming. She worked with me to achieve the necessary steps, checks, certificates, etc., and what needed to be done to create a perfectly smooth move in on a very tight schedule. Highly recommend.

Nancy · 31 May 2024

★★★★★ 5/5

Trustpilot

Trustworthy and Efficient Company with Helpful Staff

I have had a really good experience with this company. They are knowledgeable, efficient and helpful and always respond quickly when contacted. My latest dealings were with tenancy consultant Niema Latif, and she embodied all the qualities that make this company so admired and trusted. I had some difficult accessing documents, and, when I informed her, she immediately suggested solutions.

Derek · 23 September 2025

★★★★★ 5/5

Trustpilot

Smooth process and excellent experience…

Smooth process and excellent experience so far by Suzan Salih and team. Prompt communication and explanation of the process.

Dimitrios · 24 March 2024

★★★★★ 5/5

Google

As first time buyers we couldn't recommend Robi Ham highly enough! He is completely straight to the point, informative and takes the time to get to know you and your preferences. We have felt really looked after by Robi and he's been real and down to earth throughout this whole process. Thank you Robi!

Antonia · 17 April 2019

★★★★★ 1/5

Trustpilot

Avoid

Pushy. Arrogant. Avoid.

Elizabeth · 27 April 2026

★★★★★ 5/5

Trustpilot

Helpful, friendly and responsive property management

The property I rent is managed by James Pendleton and really happy with their services. Sharon Chattalis is always quick to respond, super friendly and helpful.

Chanine · 27 September 2023

★★★★★ 5/5

Trustpilot

Thank you to Suzan and Thomas

Thank you to Suzan and Thomas, both were great through the process. They both were efficient and was very responsive. I'd highly recommend James Pendleton.

McKenna · 16 October 2023

★★★★★ 5/5

Trustpilot

Renting in Wandsworth

Renting in Wandsworth. Very happy with the service. Suzan Salih and Elliot Keirle were fantastic and we were able to organize a move in less than two weeks.

Joaquim · 23 July 2023

★★★★★ 5/5

Google

I want to take the opportunity to thank Elle Osborn for such great quality service. She was very attentive to our needs and didn't try to push us to get something which was going to be out of our price range. I really recommend her for buying a new property!

Carolina · 17 April 2020

★★★★★ 5/5

Trustpilot

Very helpful

CJ was really friendly and helpful. He dealt with my request promptly and efficiently.

Emily · 15 January 2026

★★★★★ 4/5

Trustpilot

Tom Soutar was great at a seamless…

Tom Soutar was great at a seamless process in securing my property. Couldn’t have asked for a better job.

Lucie · 12 February 2024

★★★★★ 5/5

Trustpilot

Cameron Bates has been excellent

Cameron Bates has been excellent. He is focussed, calm and always returns calls the same day. I would recommend him. The purchase took 3 months quick and straightforward

Laura · 27 June 2023

★★★★★ 5/5

Trustpilot

Samuel Philips has been great estate…

Samuel Philips has been great estate agent, our property was taken over by JP recently and have struggled to get any maintenance issues resolved but Sam has been amazing and has sorted everything in a matter of weeks. His communication has been great!

Ellé · 15 October 2021

★★★★★ 4/5

Trustpilot

Stand out agent: James Smith

Overall we had a good experience with the agency but James Smith was brilliant at resolving our issues swiftly. On occasions acting on our behalf during his holidays and evenings, we can’t all thank you enough for your help.

Benjamin · 10 May 2022