Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service, particularly in property management
I've rented my flat out with James Pendleton for a number of years and the service has always been very good and they have always found good tenants for my property. This year I moved to letting them manage the property as well and Sam has been excellent - nothing is ever too much trouble and he is quick to respond and diligent about following things up. I know I can rely on him to solve problems and make things happen which is a huge relief as a landlord. Highly recommended.
Sarah · 24 December 2021
Agent replied · 22 November 2024
Dear Sarah,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We look forward to continuing to work together.
★★★★★ 5/5
TrustpilotGreat all round customer experience!
Working with Lorna and Tom was a pleasure. Lorna showed us around the property, helped us through the application process and was extremely professional. Tom was amazing in helping process our application and assisted us with a very quick move in date. I couldn’t recommend working with the team at James Pendleton any higher.
Ruari · 20 March 2024
Agent replied · 22 November 2024
Dear Ruari,Thank you for taking the time to inform us of the positive experience you have recently had with the Northcote Road branch of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotWell organised and clear
Very well organised and clear with the process of moving into my new tenancy, I was recommended James Pendleton by friends. I would in particular like to thank Suzan Salih for helping me get through the process and answering questions I had throughout the process and was very responsive.
Remikins · 22 June 2024
Agent replied · 22 November 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton and even more chuffed to hear we were recommended. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotRe Suzan Salih/Marcus Battrum
Re: Suzan Salih and Marcus Battrum. A thorough, seamless move with excellent support between short and demanding move out/in dates. Underpinned by immediate turnaround with emails, calls, and regular liaison between landlord, and myself as new tenant - despite list of requests. Several opportunities for it to get difficult and clunky, but it wasn't.Thank you Suzan/Marcus
Arfan · 2 February 2024
Agent replied · 22 November 2024
Dear Arfan,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Marcus will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat service
I recently joined an existing tenancy, and Sharon handled the whole process. She was professional and communicative at every stage and made the process easy.
Lewis · 25 July 2026
Agent replied · 24 September 2026
Thank you for your fantastic feedback, Lewis! We're thrilled to hear that Sharon provided such a professional and smooth experience. We appreciate your support and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotSharon was really helpful in answering…
Sharon was really helpful in answering all our questions during the tenancy! Thank you!
Matthew · 22 September 2025
Agent replied · 24 September 2025
Thank you, Matthew! We're thrilled to hear that Sharon provided excellent support during your tenancy. We strive to make every experience positive, and your feedback means a lot to us.
★★★★★ 1/5
TrustpilotSuch dishonest disgraceful agency!
Such dishonest disgraceful agency! The manager from Knightsbridge called Andrew is useless and unprofessional!
ZR · 15 September 2025
Agent replied · 24 September 2025
We're truly sorry to hear about your experience, ZR. Your concerns are important to us, and we take them seriously. I have spoken with the team and understand all maintenance and repair requests should be raised directly with your landlord. If you need any further support please do let us know but be mindful that we have no authority agree to any requests. Kind regards.
★★★★★ 3/5
TrustpilotIoana Serban diligently followed up on…
Ioana Serban diligently followed up on an issue, although the reason her input was needed was prior engagement with other staff was mixed, hence 3 stars here.
Richard · 15 June 2026
Agent replied · 24 June 2026
Thank you for your feedback, Richard. We're glad to hear Ioana was diligent in following up. We appreciate your insights about communication and will work to improve our team coordination. Your experience is important to us as we strive for better service.
★★★★★ 5/5
Trustpilot5 star letting agents!
Finally a lettings agency worthy of praise. The Richmond office is a well organised and professional operation with the opposite of a cookie cutter approach and a solid appreciation of individual circumstances.
Poncho · 8 May 2026
Agent replied · 27 May 2026
Thank you, Poncho! We're thrilled to hear you had a positive experience with our Richmond office. We strive to provide personalised service and appreciate your recognition of our efforts. Your feedback motivates us to keep raising the bar!
★★★★★ 5/5
TrustpilotGreat experience
Great experience! Lorna and Suzan were very helpful and efficient, made the move so much easier. Suzan was great at coordinating the new tenancy agreement and was very helpful with all the questions i had.Thank you both for making what is usual a painful experience very easy and quick!
Jessy · 4 April 2024
Agent replied · 22 November 2024
Dear Jessy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna & Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotQuick and hassle-free
Sharon Chattalis has been very attentive with my process of taking over a leaving tenant's contract. She is always quick to reply which is rarely seen with past agents I've dealt with. Sharon's has been super helpful and I'm grateful for how smooth everything went!
Kelly · 18 June 2024
Agent replied · 22 November 2024
Dear Sharon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Sharon will be delighted with your feedback, as are we. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotThe selling team is fab
The selling team is fab. Purchased a house recently and the process was straight forward. Thank you!
Jessica · 19 August 2026
Agent replied · 24 September 2026
We’re thrilled to hear you had a fantastic experience with our selling team, Jessica! Congratulations on your new home, and thank you for sharing your positive feedback. We’re always here to make the process as smooth as possible!
★★★★★ 5/5
TrustpilotGreat experience
Toby was terrific to deal with. As a tenant, he was so prompt with his responses and dealt with any concerns or complications with such efficiency. I felt that he was very trustworthy and reliable and therefore could not rate him any higher. Suzan was also helpful with her involvement. Overall, we had a great experience with JP.
J · 22 August 2023
Agent replied · 22 November 2024
Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 2/5
TrustpilotDisappointed
I had a visit that was late by an hour. I didn’t mind too much at the time. But the fact that it’s been a week I’ve been told I’ll get an email of the valuation. Called and spoken to people online and over the phone and I’ve still not heard anything other than we’ll get back to you. Or you’ll receive it tonight.
Bushra · 30 April 2026
★★★★★ 5/5
TrustpilotThomas was a delight to deal with
Thomas was a delight to deal with. Highly personal and very responsive throughout the process. Suzan who helped with the next stage of the process was friendly, responsive and helpful. We now have James as our property manager who has also been brilliant so far.Thank you all
Oliver · 9 April 2024
Agent replied · 22 November 2024
Dear Oliver,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Departments. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
GoogleMine and my daughters experience with James Pendleton and especially Elle was flawless from start to finish, the professionalism Elle showed was beyond anything we could have wished for.
Any question we asked, Elle came back immediately, even out of hours, she would respond almost straight away.
Elle would keep us in the loop with other parties, IE Solicitors, brokers and lenders, she is even providing an after sales service, as we come to the final stages of moving in, giving us information on furnishings, blinds etc.
I can highly recommend this company and if you have the fortune of Elle being in charge of your purchase, you will have no worries at all.
Nick Jones
Nick · 10 May 2020
Agent replied · 25 October 2024
Hello Nick,
Your feedback is very much appreciated, thank you, Elle will be thrilled.
We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
GoogleWe couldn’t be happier with the service provided by James Pendleton. In particular, we received exceptional service from Elle Osborn. From finding a suitable home to reaching contract exchange, we have felt very supported and clear of all the procedures throughout. Elle has been highly professional with us, maintaining the communication between seller and solicitors clear and updated. She was always available and she answered to all or request and questions in a prompted and very efficient manner. If you decide to buy again we would definably look for her expertise and service. Elle has been paramount in the purchase of our first flat. Thank you very much!
Joana · 17 April 2020
Agent replied · 25 October 2024
Hi Joanna,
Your feedback is very much appreciated, thank you, Elle will be thrilled.
We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 4/5
TrustpilotHi I am working with a property manager…
Hi I am working with a property manager Shanze for the first time and who is new to the company. I am impressed with her enthusiasm and dedication.
Anonymous · 18 May 2026
Agent replied · 27 May 2026
Thank you for sharing your experience! We're glad to hear that Shanze's enthusiasm and dedication have made a positive impact. We strive to support our team in providing excellent service, and your feedback means a lot to us.
★★★★★ 5/5
TrustpilotVery good service from the team
Very good service from the team, especially Suzan and Thomas. Tenants were found quickly, helped with the paper work and organised EICR in time before tenants moved in. Getting new keys cut and arranged handyman when we had a couple of stressful days before tenancy began.
BE · 5 April 2024
Agent replied · 22 November 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Thomas & Suzan will be over the moon with your feedback. Client experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotJP homes Lettings
The letting team at JP homes did a great job. Team member Brooke provided an excellent service when finding a tenant for our house and helping us with a major issue. She was always highly professional and responded to questions in good time. Suzan and Zosia were also very helpful and professional and offered a great service in the other stages of the process.
Customer · 30 November 2022
Agent replied · 22 November 2024
Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 5/5
TrustpilotA big thanks to Alice & Liliya
A big thank you to Alice for letting this renewal go so smoothly from the negotiation to the answering of my every question of which they were plenty! Thank you to Liliya for being so efficient with our lettings agreement signing. Everything was easy, quick and smooth.
Dima · 21 June 2025
★★★★★ 1/5
TrustpilotSHARKS
SHARKS. ONE GIANT CALL CENTRE AND NO CUSTOMERS SERVICE KNOWLEDGE OR CONTINUITY WHATSOEVER . AND UTTER SHARKS.
Natasha · 23 July 2026
Agent replied · 27 May 2026
We’re sorry to hear about your experience, Natasha. Providing great customer service is our priority, and we appreciate your feedback. Thank you for sharing your thoughts.
★★★★★ 5/5
TrustpilotJames Pendleton's Clapham South Team
The team at James Pendleton's Clapham South office were very efficient, diligent and helpful with our requests for information and guiding us throughout the rent process for my brother and I as we looked to move to a property in Clapham South.We thank Lorna and Suzan for their coordination and support throughout the last few weeks.
Rowland · 6 June 2023
Agent replied · 22 November 2024
Dear Rowland,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton Clapham South. Lorna and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotAmanda Goodman has liaised between…
Amanda Goodman has liaised between myself and the Landlord on the last two renewals and is an absolute star! She is firm but fair but always achieves positive results for both parties.
Sarah · 12 March 2026
Agent replied · 21 March 2026
Thank you for your fantastic feedback, Sarah! We're thrilled to hear that Amanda has made such a positive impact during your renewals. Our team strives to create great experiences, and it’s wonderful to know we succeeded for you. Looking forward to assisting you in the future!
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