Trusted Agent profile · Wandsworth
★★★★★
387 reviews across 3 platforms
Unit 5, Three Eastfields Avenue, London, SW18 1GN, Wandsworth, SW18 1GN
James Pendleton, Land, New Homes & Investments Office's office in Wandsworth, at Unit 5, is rated 4.6 out of 5 across 387 reviews on three platforms, including 33 Google reviews rated 4.6.
33
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
344
Reviews on Trustpilot
Business-wide
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotEfficient contract Renewal
Ms Orchid Ho assisted us through the contract renewal process. She liaised with the landlord for us. Communications were done clearly and professionally. We're happy for the experience.
Thank you for sharing your positive experience, Joyce! We're thrilled to hear that Ms. Orchid Ho provided clear and professional assistance during your contract renewal. Your satisfaction is our priority, and we appreciate your kind words!
5/5
TrustpilotShanze got it done!
Shanze was on game for getting stuff sorted. She was quick to respond & did as promised. Problem with smoke alarm in flat solved.
Thank you for your fantastic feedback! We're thrilled to hear that Shanze provided quick and effective support. Your satisfaction is our priority, and we're glad to have resolved the issue for you. Looking forward to assisting you again in the future!
5/5
TrustpilotThank you Christie Nguyen at Chesterons
Christie Nguyen at Chesterons has been so helpful when dealing with a hob replacement and gas safety check. Thank you, Christie.
We’re thrilled to hear about your positive experience with Christie! Our team is dedicated to providing excellent service, and it’s great to know she made a difference for you. Thank you for sharing your feedback!
5/5
TrustpilotGreat experience with Christie N.
Christie N. was extremely helpful, responsive and efficient throughout my stay at Fernlea Road, and always made sure that any questions or requests were addressed promptly. She was friendly, professional and accommodating from the beginning of my stay through to check-out, and I really appreciated all her help in making the process so easy.
Thank you for your fantastic feedback, María! We're thrilled to hear that Christie provided such excellent service and made your stay enjoyable. We strive to ensure our tenants have a seamless experience, and it's great to know we succeeded with you! Your kind words mean a lot to us.
5/5
TrustpilotReliable and trustworthy
James Pendleton have been letting and managing my flat for 12 years. I don't live nearby so it's good to know it's in safe hands. All requests are dealt with promptly and efficiently. Suzan Salih and Marcus Battram have been very helpful with a recent move in co-ordination. Suzan has been looking after me since I purchased the flat. Toby Gardiner, William Yates and Zosia Gray have also helped with the recent change of tenants. Hana Winklerova is great at managing the financial side. James Smith is also very quick at dealing with any issues. Apologies if I've left any names off. They're all wonderful!
Dear GS,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton and for your continued custom. The whole team will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to continuing to work with you.
5/5
TrustpilotSharon has been incredibly…
Sharon has been incredibly knowledgeable and helpful while we navigate changes in the renters' market. She has consistently been prompt with her support and communication: thank you.
Thank you, Adina! We're thrilled to hear that Sharon provided you with such knowledgeable and prompt support during your experience. We appreciate your feedback and are here to help you navigate the renters' market anytime!
1/5
TrustpilotPotential Scam, Do NOT Use This Agency!
I have dealt with five different landlords and agencies in the last eight years, and I can say this has been the most traumatic experience.When we went to see the property, the flat was full of boxes and suitcases, and the agent said everything would be repainted, repaired, and deep cleaned before the new tenant moved in, as they had one week to do this from the end of the former tenancy to our start date.As they had really good comments on Google and here, we believed they were a serious agency.After we showed our interest, the agent almost harassed me to pay the holding deposit without sending me any conditions or a contract draft. In the end and after received the draft, we paid, and then I had to chase him to close the deal. (Mitchell)We also had some drama and miscommunication regarding collecting the keys. I agreed he would leave them with the concierge, but then the agency expected me to go to their office to get them because the agent was on holiday. In the end, they managed to send someone to give me the keys, and he was so nice that even though it was not his deal, he was there waiting for me.so i received the keys in the parking area, without inventory and no one to come with me and check the flat. When I went into the flat, I found an absolute disaster. Everything was filthy. The dishwasher had a pond at the bottom, and it looked like it had overflowed because I even found a piece of cooked pasta stuck to the floor and the dishwasher. I opened the washing machine assuming it was empty, and water flooded the kitchen. Most of the furniture was broken.I reported this to the agency immediately on a Friday, and they replied only with what they wanted. For example, they suggested I could clean the filters in the washing machine or order keys from Amazon to get access to the meter readers, but ignore everything else. Even, ehen i have request a visit twice. I've spent three nights in the flat, and I already need to spend a day waiting for the engineer to check the washing machine. And here I am, still waiting for answers to all the other problems.All this drama for a flat in Battersea for £2300, so it's not like I found a bargain.i think they paid for those positives reviews
Dear Rosana,We are very sorry to hear of the issues you have faced with the property since the beginning of your tenancy. Please be advised we take all complaints very seriously and are looking in to this matter with urgency, internally. We understand you are currently speaking with our Property Management team and some of the above issues have been rectified. They will do their best to resolve the remaining issues you have faced with the property, since starting your tenancy.Please further be advised James Pendleton reviews are completely independent, left by our clients following services we have provided to them.
5/5
TrustpilotBriana was very attentive and…
Briana was very attentive and understanding of my concerns, and sorted out the problem promptly while keeping me updated appropriately. 10/10 for professionalism and empathy
Thank you, Amna! We're thrilled to hear that Briana provided you with excellent service and support. Your satisfaction is our priority, and we appreciate your kind words about her professionalism and empathy. Looking forward to assisting you again!
5/5
TrustpilotRyan Briggs is very helpful.
Thank you for your kind words, Charlotte! We're thrilled to hear that Ryan provided you with helpful service. Our team is dedicated to ensuring a great experience for all our clients. Your feedback means a lot to us!
5/5
TrustpilotI've been a landlord using James…
I've been a landlord using James Pendleton to rent out my flat for the past 12 years and it's never been empty for more than a couple of days. Suzan Salih and James Smith have been looking after the tenancy and management for years. There is rarely any drama, and they always very straight with me. A breath of fresh air compared to some of my previous experiences with estate agents. The Clapham South office are great. Couldn't recommend more highly. Lindsay
Dear Lindsay,Thank you for leaving us such a wonderful 5* review and for your many years of continued custom. We are thrilled to read that you have loved your experience with James Pendleton. Suzan & James will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to continuing to work with you.
4/5
TrustpilotRyan has been very helpful and a…
Ryan has been very helpful and a pleasure to deal with!
Thank you, Richard! We're glad to hear that Ryan made your experience enjoyable. We appreciate your feedback and look forward to assisting you further!
5/5
TrustpilotEfficient, reliable and friendly.
The team at Pendletons seem very organised; Lorna was great helping me to find and secure an apartment and Suzan made sure the moving in process was smoothly handled. To be honest I initially thought the slogan "you can depend on Pendletons" was a little on the cheesy side, but I did feel I could depend on them! Also, Rebecca, who handled the inventory on moving in, was completely awesome and genuinely interested. Would highly recommend.
Dear Monty,Thank you for your fabulous 5* review and for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and they were indeed dependable. Wishing you all the best for the future.
5/5
TrustpilotQuick responses on tenancy change
Quick responses on tenancy change and detailed explanations of steps to be taken. Amanda Goodman was especially helpful!
Thank you, James! We're thrilled to hear you had a great experience with us. Amanda is indeed a star, and we appreciate your recognition of her efforts. If you need anything else, feel free to reach out!
5/5
TrustpilotVanessa has been an outstanding…
Vanessa has been an outstanding property manager. Navigating difficulties with professionalism and care.
Thank you for your kind words! We’re thrilled to hear that Vanessa provided such exceptional service. Our team is dedicated to making the property management process as smooth as possible for our clients. Your feedback means a lot to us!
5/5
TrustpilotMost positive experience
We had such a positive experience with James Pendleton when searching for our first rental property in London. Moving country is a daunting task, but from the first point of contact, to viewing the property, to signing the tenancy agreement, the JP team couldn’t have been more helpful and transparent. We especially want to thank Lorna Meijer and Suzan Salih who were always just an email or phone call away, even if we had the smallest query. I would highly recommend JP Homes.
Dear Grace,Your feedback is very much appreciated, thank you, Lorna and Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
5/5
TrustpilotGreat service from Sam and team at JP
It's been a year now since James Pendleton have been managing my late father's flat on behalf of my sister and me, and I am continually impressed and very pleased with their service. The property had some teething issues at the start of it's first rental period, and Sam took the brunt of that and he helped us get everything sorted quickly. Sam and team go the distance to keep the tenants happy and I only hear from him if there is something I need to do. Perfect.
Dear Rich,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you continue to have a positive experience with our team. Wishing you all the best.
5/5
TrustpilotRenting experience with Toby
I recently rented a new flat, Toby assisted me through the process and I cannot speak highly enough of him. He was incredibly helpful and polite. The process was very quick and smooth. Toby kept in touch with me at each point of the process to keep me posted on progress and ensured I was well informed of what I would need to do in order to finalise the deal. I would definitely return to James Pendleton simply because of the service that Toby has provided. Give that man a pay rise!
Dear Faisal,Thank you for taking the time to inform us of the positive experience you have recently had with Toby from our Wandsworth Town office. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotWorking with the team at James…
Working with the team at James Pendleton was seamless right from the very start. They are extremely professional but also have a lovely family approach that makes you feel taken care of and not just a number. They were confident in what they could deliver and gave me realistic insights to the market and had a consultative, non-transactional approach. Marcus was a delight to work with, he clearly knew the type of tenants I was looking for and had the whole thing wrapped up in a matter of days. Suzan, their tenancy and renewals consultant was extremely on top of everything from the very start. She is extremely knowledgeable, prompt and eager to help in any way she can. I would highly recommend her and the team at James Pendleton!
Dear Laura,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Marcus will be over the moon with your feedback, as are we. Here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotHappy landlord
I have been renting my flat for about 25 years, about 15 of them with James Pendleton. My experience with them has been amazing - they are responsive, attentive, and handle every issue whether it be a drawer that needs fixing in the kitchen, a broken boiler or finding a new tenant with absolute professionalism. It is a pleasure working with them and piece of mind that they are taking care of my flat. The whole team is amazing - from finding a tenant, managing the property, accounts - thank you Suzan Salih, James Smith and Hana Winklerova!
Dear Karen,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. The whole team will be overjoyed with your feedback. We are very grateful to have your continued support over the years. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to continuing to work with you.
5/5
TrustpilotService with a capital S
I have got a very good quality of service from all the staff who has assisted me in the management of my flat, with a special mention for Jessica Jimenez who has been my property manager over the past two years: she was helpful, courteous, competent and solved any issue to my full satisfaction.
Thank you for your fantastic review, Pettorelli! We're thrilled to hear about your positive experience with our team, especially Jessica. Providing top-notch service is our priority, and it's great to know we've met your expectations. We appreciate your support and look forward to continuing to assist you!
5/5
TrustpilotGreat experience
I had a great experience with James Pendleton. They helped me to find a flat to rent very fast. The make the process very easy. I would like to thank Suzan Salih for her guidance and assitance and a special thanks to Thomas Soutar for all his help... he knows well how much it meant to me and how important was for me to find a flat ASAP.
Dear Paulina,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Thomas and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotJames Smith was fantastic during our…
James Smith was fantastic during our move-in and move-out process last year. He made everything feel easy and stress-free with his friendly and helpful approach. Always available to answer questions and quick to solve any issues, James really stood out as a top-notch property manager. We're so grateful for his support and would highly recommend him to anyone looking for a smooth property transition. Thanks, James, for making our experience so positive!
Dear Tritonet,Thank you for taking the time to inform us of the positive experience you have recently had with the Property Management team of James Pendleton and James Smith. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotHighly Recommend
I have been a client of JP Homes for over 10 years. I cannot rate them highly enough. As a landlord there are many challenges along the way, and I have always relied on JP Homes at my most challenging moments. I wouldn’t hesitate to recommend them. Particular thanks to Zosia who I have dealt with closely over the years for my rentals. She epitomises everything you expect from someone in the sometimes complex profession of dealing with the delicate negotiations between tenant and landlord.
Dear Fabienne,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your ongoing relationship with James Pendleton. Zosia will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
5/5
TrustpilotSarah is always efficient and prompt
Sarah is always efficient and prompt - I feel I can trust her advice and professional judgement.
Thank you for your wonderful feedback, Betty! We're thrilled to hear that Sarah's efficiency and professional advice have made such a positive impact. Your trust means a lot to us!
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