Trusted Agent profile · Wandsworth
★★★★★
388 reviews across 3 platforms
Unit 5, Three Eastfields Avenue, London, SW18 1GN, Wandsworth, SW18 1GN
James Pendleton, Land, New Homes & Investments Office's office in Wandsworth, at Unit 5, is rated 4.6 out of 5 across 388 reviews on three platforms, including 33 Google reviews rated 4.6.
33
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
345
Reviews on Trustpilot
Business-wide
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotZosia handled my tenant renewal…
Zosia handled my tenant renewal brilliantly - continued communication and advice on the market really helped the process run smoothly
Dear Liz,Thank you for your 5* review of the recent service you received from our James Pendleton Renewals team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotI have been using JP for a number of…
I have been using JP for a number of years now and they are reliable and responsive. Suzan, Chris and the lettings team all do a good job
Dear Beth,Thank you for your 5* review of the service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We look forward to continuing to work with you.
5/5
TrustpilotSuzan Salih Feedback
Suzan Salih always super responsive, excellent customer service and friendly! Keep up the great work. Thank you!Will Q
Dear Will,Thank you for taking the time to inform us of the positive experience you have recently had with our team. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
1/5
GoogleNever ever consider signing up to an agreement with these cowboys. I entered into a 2 year fixed term with them, unfortunately with COVID my situation changed and I needed to get out the contract early. They are now trying to charge me the full commission payable to the landlord for the full term! despite the fact that they will be used to get new tenants and as such will secure commission there. Disgraceful practice from a large company and this will be contested to the highest levels where needed
5/5
TrustpilotGreat experience
Great experience, especially from James Smith who sorted out anything we had issues with quickly and always kept up is in the loop. Thank you James!
Dear Lorna,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management Department and James in particular. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
5/5
GoogleA special thank you to Joanna Moyers who was absolutely amazing at helping us find our new family home. She was very professional and listened very well to our requirements. We will definitely be looking to buy through her again!
5/5
TrustpilotWe have rented our flat through JP for…
We have rented our flat through JP for nearly 4 years now and are really impressed with their selection service levels. Always quick in remanding and solving any issues with the flat. Sam we have had more recently and he’s been great across the board
Andrew,Thank you for taking the time to inform us of the positive experience you have had with our Property Management team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Warm wishes, The James Pendleton team
5/5
GoogleI was dealing with Emerald who was very professional and put my wife and I at ease. Unlike many estate agents, Emerald was very considerate, honest and really understood our property needs. Overall our experience with her was great!
5/5
TrustpilotExcellent support and process for renting
Suzan and Thomas provided a smooth and easy process for both viewing and signing the lease for a lovely flat, and have maintained excellent communication throughout the process.
Dear Flores,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
5/5
TrustpilotAll done on time in professional and…
All done on time in professional and friendly manner. Hands down the best agency still to deal with, Sharon representing them very well.
Dear Ramola,Thank you for taking the time to inform us of the positive experience you have had with the James Pendleton team. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotSuzan has always provided very…
Suzan has always provided very efficient service and is always reliable, responsive and helpful
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
1/5
TrustpilotCowboys
Never ever consider signing up to an agreement with these cowboys. I entered into a 2 year fixed term with them, unfortunately with COVID my situation changed and I needed to get out the contract early. They are now trying to charge me the full commission payable to the landlord for the full term! despite the fact that they will be used to get new tenants and as such will secure commission there. Disgraceful practice from a large company and this will be contested to the highest levels where needed
5/5
TrustpilotTenancy & Renewals Consultant
Suzan who has been dealing with my incoming tenants has been superb. She is highly efficiant, helpful and friendly. I would reccomend Pendletons to anybody.J Fine
Dear Jeff,Thank you very much for leaving us such a wonderful 5* review. Suzan will be delighted with your feedback, as are we. Customer service is so important to us and we pride ourselves on providing a first class service to our clients; when this is appreciated it makes all of our efforts even more worthwhile.We look forward to working with you and thank you once again.
1/5
TrustpilotDo not use James Pendleton Homes
Do not use this agency at all. I have had a real-world experience of using this agency for property management of our rental property. All they are interested in is being paid for services they don't actually delivery.JP Homes fell well short of providing a level of service for; finding reputable tenants, regularly inspecting the property and performing an exit review of our property.The directors are only concerned with being paid (rates which are exorbitant) and in the current climate have not shown any reasonable compassion.I would not recommend this agency at all.
5/5
TrustpilotGreat and helpful service
Toby and Suzan, have helped us so much through the entire process! Answered all questions we asked and helped us secure a property.
Dear Niamh,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and they have been helpful. Wishing you all the best for the future.
5/5
TrustpilotGreat move-in experience
Great experience with James Pendleton. Quick, efficient and professional. Highly recommend their service especially with Mitch and Suzan Salih who are highly competent and very responsive.
Dear Darius,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Mitch and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotIve recently started working with James…
Ive recently started working with James Pendleton and am very impressed to date, Excellent professional service from Suzan and the whole team, they know their business! Very helpful, efficient and pro-active in providing support.
Dear Matt,Your feedback is very much appreciated, thank you, Suzan and the team will be thrilled. We are delighted to hear you have loved your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotGreat service
I had a fantastic experience with Suzan and Thomas at James Pendleton estate agents! Their move-in coordination and services were fab - they were responsive, attentive, and professional. Highly recommended!
Dear Jenni,Thank you for your 5* review of the recent service you received from our James Pendleton team. Suzan and Thomas will be delighted with your feedback. We are so happy to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
5/5
TrustpilotI had a great experience working with…
I had a great experience working with Synika as our rental agent. She is professional, empathetic, and incredibly patient.
5/5
TrustpilotThanks to James Susan Matt & Toby for…
Thanks to James Susan Matt & Toby for smooth tenancy change over and management.
Dear Helen,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
5/5
TrustpilotSuzan Salih
Suzan Salih - thank you for your quick response, really appreciated.
Dear Mrs Lovett,Thank you for your 5* review. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team member. Wishing you all the best for the future.
5/5
TrustpilotResponsive staff who are proactive to…
Responsive staff who are proactive to get the right outcome for landlord and tenant - thank you
Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotBest rental experience so far
Renting through JP has easily been our best rental experience in London. Sam and everyone at the Old York Road office was very helpful and super responsive.
Thank you for taking the time to inform us of the positive experience you have recently had with the Old York Road branch of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
3/5
TrustpilotA disappointment... Lacking integrity.
They seemed very professional at first and sold their values very well, but “cracks appeared in the facade” very quickly and they’ve become dodgier in every interaction I’ve had with them. To the point where they threatened me with a bad reference for asking a question! (Admittedly about a charge I didn’t believe was ethical, but this was after we had agreed to pay it) the worst part is that they don’t actually even manage the property I rent.. the owner self manages and just uses them to handle paperwork for contracts.
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